Absolutely love this vet hospital! My cat has been seen by the neurology department as well as the emergency hospital and every time they have been extremely helpful and the staff is just amazing overall! I had to rush my cat to the hospital over the weekend and I chose to take the extra 5 minutes to come here vs. the VSH in Cary that is closest to me. I have not had the best experience at VSH. Will continue to bring any and all pets I have to this hospital if they were to need it as well as request from our regular vet referrals to the specialists here. Read Less

I brought my yorkshire terrier to NC State for evaluation of a liver shunt. I cannot say enough good things about the care she received there. The initial consultation was informative and reassuring. The attention to  detail  was excellent. On the day of surgery the surgeon spent time again with my husband and I to go over the details and the entire process. They kept us informed throughout the day. I then got 2 calls each subsequent day to tell me how she was doing and even a picture so I could see her for myself. The resident who was in charge of Piper's care was outstanding and went above and beyond to get her to eat after surgery. They made a very difficult process manageable and she got state of the art care while she was there. I especially want to mention  Dr. Aiden and Dr. Ben Hursley who were outstanding in terms of bedside manner as well as  technical skills. Thank you. Read Less

Date: 7/10/2018 6:30pmWaiting room: 3 with 3 more arriving afterAlthough the folks were all very friendly, it seems they tend to be inefficient in the handling of clients coming into the ER. They run tests but don't seem to follow the evidence and symptoms when making a diagnosis, or in this case, a lack of one. They said there were a lot of emergencies (which didn't seem to reflect in the waiting room so maybe previous ones left and were going to come back) and the pattern seemed to be about 45 mins between every communication they made with a client. For us, it was that way until about 9:30pm when they said they were done and had to finish paperwork to release us. At midnight, they finally realized we were still there and rushed the paperwork. Not the best experience but if you need 24 hour vet services, I would certainly consider them, however keep asking for status and be a squeaky wheel because you'll end up with a squeaky back from those uncomfortable seats in the waiting room. Read Less

Horrible experience. They performed unnecessary colic surgery on on my saddlebred colt. He had a small amount of gas in his small intestine. Guess the residents or fellows need the practice because they pushed me really hard to operate him in the middle of the night. They called me when I was half asleep and insisted I pay them right then.They said nothing about the potential of a hernia. I signed no operative consent. Dr. Debra Foley operated on him. Then they discharged him prematurely after 3 days...3 days!!! They also did not recommend a hernia belt and my horse is low backed. He developed a rampant wound infection which required a second hospitalization and then the wound dehisced and he had a big old hernia. Every step of the way with them it was all about the money. I have heard horror stories from friends and trainers about this place. I complained to the hospital administrator, James B. Brawley, MHA who stated "The working diagnosis was small bowel obstruction, based on distended small intestine imaged with ultrasound." In fact, he did not have an obstruction intraoperatively at all. He stated she meaning Dr. Debra Foley "did find small intestinal distension". There was no obstruction and therefore the surgery was unnecessary. But Mr. Brawley did nothing to adjust my bill. Apparently he is all about the money and has no compassion for the horses. Now my beautiful colt is left with a hole in his belly because of unnecessary surgery. If you have any choice at all STAY AWAY form this place or you horse could easily die. Take them to Virginia Tech or anywhere else. Read Less

I asked my vet to refer my dog here after they found a strange lump in her kidney and couldn't diagnose it. These are my thoughts and observations.- Parking is a bit cramped, and you'll have to ask the desk clerk for a parking pass, free of charge. - Full-time NCSU students get a 20% discount on services.- The waiting area is spacious a clean.- The vibe isn't dreary. - The staff/students are friendly and attentive, and I didn't wait long to be seen.- The communication between doctors seems disconnected, so you'll be explaining your pet's symptoms multiple times.- Because every type of expert, test, or treatment is available on campus, you won't be waiting long for answers.- I was provided with multiple treatment options. - The doctors were thorough in their explanations.- I didn't fell as though they were trying to up-sell me.Overall, I'm very pleased with my visit here and would highly recommend them. Read Less

After two veterinarians could not diagnose or cure our girl, it took just one visit to NC State Veterinary Hospital! Awesome staff, spent a great deal of time with us, responded if we have additional questions once we arrived home, our dog runs in the door when we get there - that's very telling! And they accept Care Credit! Read Less

It has taken me some time to regain my composure to talk about my precious little Lalie that was lost to me at NC State Veterinarian Hospital on January 23, 2018. She was first seen in the Ophthalmology Department due to a degenerative eye disease in 2017. Other than being very expensive I did not have any bad experiences with The Ophthalmology Department. They tried to save her eye, but ultimately it was lost. She got her all clear on Monday January 8, 2018.Early morning Sunday January 14, 2018 Lalie developed strange red itchy spots all over. By Monday January 15, 2018 she was completely red all over. I took her to my vet immediately. We started steroid treatment right away. By Thursday January 18, 2018 she was no better. I was instructed to continue the steroid treatment through the weekend, and we would follow up on Monday January 22, 2018. Monday January 22, 2018 Lalie was no better. My vet wanted to try a biopsy Tuesday morning on January 23, 2018, but that did not happen. After my vet appointment I got home, and Lalie started throwing up. I contacted my vet, and I was instructed to take Lalie to NC State Veterinarian Hospital. Little did I know that would be the last time I would see my precious little girl. I arrived just before 7pm on January 22, 2018. They took her from me shortly after arrival. They already had all X-rays, health history, and blood work results before I even arrived from my vet. From 7pm to 9pm they preformed no tests... nothing. They gave me an estimate and I was instructed to put down a deposit. Shortly after 9pm they finally started her blood work, and by 9:47pm we had the results. Everyone was stumped, and they told me they didn't want to call in the ultrasound tech because they didn't think it was an emergency, and they were instructed to use caution in calling people in that were on-call in.They called the on-call dermatologist and took some skin samples. By this time it was 11pm. They told me they would give her the same dose of steroids, and would monitor her until the morning. I asked if I could bring her something to eat, some of her bedding, and a toy. They told me I could. I went home and came back and then went home again. It was about 1am on January 23, 2018.I finally got to sleep around 2am. At 3:47am I received a call... Lalie had collapsed and they were performing CPR. My girl was lost to me.There was a lot of confusion, and I was told they had called 2 other numbers before calling my number. There was a mix up with my account, and it had gotten merged with someone else's. First thing in the morning I went to pick up Lalie's belongings. I was told that they thought maybe she had a blood clot and that could be what caused her to leave this world. Also I was told they had called several numbers before getting me due to the mixup. I had to make arrangements for her cremation, and I specifically asked if they had my contact information correct. I was told they did have my information correct. That was not the truth. Someone else received a call with condolences for my precious little girl. I was heartbroken, frustrated, and mad.They didn't care enough about my little girl to call in the Ultrasound Tech on-call. They told the Dermatologist it was not an emergency, and they didn't have to come in. But they moved her to ICU before her passing. Would she of lived if they would have called the Ultrasound Tech in? Would she had lived if they got the Dermatologists to come in to see her? Would she have lived if they started a high dose of steroids? Would she have lived if they didn't have a mixup with a bad system merge of contact/owner information?I don't know. They moved very slow, and did not do everything they could for my little girl! My sweet precious baby! But they had to have my down payment before I left. I had to called several times, and been switched to several departments before I got someone who couldn't figure out what happened to my records, and why the crematorium was given someone else's name and number for my baby.It took weeks to get my refund, and several more calls to get a half butt answer about the mixup. No sincere apologies were given. Only a pitiful excuse for "I'm sorry".It let me know that NC State Veterinary Hospital did not care about me or Lalie!Take your pets here at your own risk. Read Less

if you want to be ripped off in an epic proportion go here and watch and see all the test they run without your knowledge then hit you with a 2800 bill. my dog had a common hge and only needed $100 worth of medicine but $2883.18 was our bill. pathetic ! they have a 72 million dollar facility to pay for but we learned the hard way! sad they take advantage of people here . Read Less

Our recent experience with the NC State Veterinary Hospital was horrible and resulted in the death of our dog. Our dog was being treated there from October 2017-February 2018 for cancer. She had a tumor removed and then had radiation treatment. The cancer treatments were successful and she was expected to make a full recovery. However, a couple weeks after radiation ended she started limping and had horrible pain in her back legs. We admitted her to the hospital at the end of Feb. 2018. She was there for 5 days and looked at by several departments. They told us she had sciatic nerve pain and sent us home with pain medications.  A week later when she hadn't improved and could not even stand up, we took her back to the hospital. They had misdiagnosed her. She did not have sciatic nerve pain but instead had contracted a MRSA Superbug. The infection was lodged in her spine. Our personal vet (who has 30+ years experience) told us that she almost certainly contracted the infection at the hospital during her cancer treatment. In light of this, we asked the hospital to please help us cover a small portion of the bills. At this point we had already spent about $20,000 on the cancer treatment and were only asking for them to comp some of the exam fees (about $2,000). We requested multiple times to speak to either the Hospital Administrator (Jim Brawley) or the Associate Dean (Dr. Steven Marks) regarding this matter. Neither of them contacted us. Instead, they sent one of their subordinates to call us. She told us to put our complaint in writing, so we sent them a certified letter asking for this small financial help. We asked her 2 times on the phone to please have one of them contact us. They never did.The infection was ultimately untreatable and we had to euthanize our dog.  The hospital administrator did not call us back until 1 week after we had to put our dog to sleep. This was 1 week after he received the certified letter - probably the only reason he called. He was cold and curt on the phone and did not even offer condolences for the loss of our dog. He simply stated the hospital was conducting an investigation and we would hear back in 1-2 weeks. He also said he'd place a hold on our account and we would not receive any more bills until the investigation was complete. Two weeks later we had heard nothing back, but we did get a bill in the mail for $3400. A week after that, we got a letter in the mail from the hospital administrator stating they were not reimbursing us anything and that we needed to pay the final $3400 bill in full. In their letter, they kept denying our dog contracted the Superbug at their hospital. Our dog had only been to NCSU vet hospital during her treatments and not been to a dog park, boarded, or on any off-leash walks in the months leading up to her death. These facts strongly suggest the infection was hospital-borne.The hospital administration is cold, callous, and unwilling to work with clients and only care about the bottom dollar. To this day, the Associate Dean, who we specifically asked to speak to, still has not contacted us. The only contact with the Hospital Administrator was a cold, 2 minute phone call. They went 3 weeks without taking so much as 5 minutes to give us an update on the investigation, but they did somehow find the time to send us a bill, even though they told us we would not receive a bill during this period.Please keep this in mind when deciding where to take your beloved pet for medical care. There are better and cheaper alternatives in the area. Read Less

Please be aware that unless your equine is going to die do not bring them here. This place has changed drastically since you last might have been here. Very little if any supervision of the vet students and/or vet techs. The hygiene is deplorable. There are drug resistant organisims all over the place. The hospital is dirty. No one likes working there. They killed my horse last year when all she went in for was a small elective surgery. The 1st year resident didn't know how to bandage a horse correctly. It was a horrible horrible situation. They wouldn't even let me be with my horse when they were euthanizing her. She was and always will be my HEART horse. She helped me fight cancer. The vet school, especially the director of it all has absolutely no empathy. They only care about their job and protecting the university. Equine come last on their list. You have better choices than that death trap. Read Less

I've waited a few months to post this since I was extremely emotional after losing my pup and reflecting on anything regarding his care was too difficult, so I wanted to now take the time to review the great folks at NC State Veterinary School (emergency and critical care, as well as the social work department).Without getting too far into the details, note that my boy was very ill. Being a senior, and ill, I was distraught with making sure he get help. We had already been to both VSH-Raleigh and VSH-Cary and after spending a s*it- ton of money, because obviously that's what you do when your pup is your child, he was worse, and they discharged him to go home with me as if it would all just work out (both VSH Cary and raleigh location are in separate reviews) but I digress....He worsened as soon as we got home from VSH and they didn't want to help anymore, so we opted for NC State vet school. When I arrived at NC State Vet School (from now on referred to as NCSVS) I immediately felt at ease as they triaged him and got to it to make him feel better. I know we were in great hands and regretted not going to NCSVS first.The entire care process was critical, heartwrenching, but also professional and top quality. This place, since it is a vet school, they have access to so much research and testing that no other vet emergency facility in the state has. I felt that my boy had nothing but the best offered to him.All of the doctors, residents, and staff were so supportive and since I was there so much during his care, knew me by name and all would tell me updates as I walked in the door. Their level of care superceded my expectations, and anything I had  experienced before.Unfortunately, my boy took a drastic turn for the worse during his illness, and I utilized the services of NCSVS for his passing. Again, no deets as it's too difficult, but they seemed to be as heartbroken as I was, yet professional and sympathetic to the unbearable pain it is to lose a loved pet. They abided by my wishes of his passing, and did some things that I asked that were perhaps unorthodox for them, but I didn't want his passing to be in a sterile environment, so I'm grateful they helped us through all of that. NCSVS also offers grief counseling and therapy sessions through a human - animal behavior specialist, Jeannine Moga. I utilized this service, and was so grateful that this was an option for me.There is just no way to state how wonderful these people are. From the front desk, the vet staff, residents, assistant, even the accounts payable - they just all seem to really care about you and your pet.So, why the 4 stars? The only reason, though it was huge to me, was that after my boy's passing, I received a call from a female (assuming a student) asking how Pharrell was doing. (Pharrell was my boy's name). I was gutted since the wound was so raw. I couldn't even imagine how this could happen. I kindly informed her that he had passed away, and that she needed to update her records. I told the staff what happened, they were apologetic, but it is something that is terrible after being in such a terrible situation with losing your furbaby. I worry they have students just go off of a list and call to check on pets who are not there when this should be done by someone on the care team who knew what was going on.The ending is, if I need extended testing, or critical care for another pet, I will always go to NCSVS for treatment. I recommend them to every pet parent I know, even though I am no longer directly in the pet industry, from one pet parent to another, don't hesitate to use their  services should you ever need them. Read Less

I brought my 12 year-old cat Lucy in to NC State Emergency with what turned out to be kidney failure. Long story short they saved her life. Dr Devine, who was a resident there was compassionate and caring. After Lucy was stabilized we discussed options. Surgery to bypass her kidney blockage was an option but a medical, non-surgical approach was also offered. With the information we chose the more conservative, non-surgical approach. More than two years later she is still going strong, requiring only a special diet and one medication. NC State may not be a "bargain" option but you can't put a price on this type of expertise. Read Less

If you want to get your heart broken or watch your furbaby suffer this is the place for you!!They will tell you they can help but then their schedule is always "full" for whatever treatment it is that your animal needs and you find yourself begging them to squeeze you in but they "can't".Even when we went to their emergency room and they could see that he needed treatment it still didn't matter to them.So just go to VSH....do your research because you are the only one who can help your baby. You have to make sure everyone knows you are willing to fight and do whatever it takes to save his/her precious life. Your baby can't be replaced and only you know how much they mean to you so go where you know they can help you and most importantly are WILLING to help you and your animal. Good Luck. Read Less

My experience at NC State transformed my understanding of veterinary medicine. It was not simply top notch veterinary care but veterinary care with compassion.I want to give a special shout out to Kristen Price who went above and beyond during my time at NC State. Not only did she take the time to call me each day after my cat's procedure but also went the extra mile of sending me pictures of him during his stay. She truly made me feel supported during a very difficult and emotional time.I also want to thank the wonderful receptionists at the front desk who greeted me after my 5 hour drive. Yes, 5 hours. They whisked me into an empty room, gave me water, helped me get comfortable, and were very welcoming. It might seem like a little thing but it brightened my spirits. I also want to commend Dr. Yoshikawa and Dr. Magestro for making dreams come true. For any devoted pet owner the scariest thing to hear is a diagnosis of cancer. Not only did both doctors take the time to answer my questions, talk to me on the phone, and email me (and yes, during the holiday season!) but they also made me aware of a special fund that finances treatments for pets like mine. To put it lightly, their help securing this funding made my holiday season and truly meant the world to me. Read Less

Had our 1st experience at this hospital after referral from our vet and I was not impressed at the "care" experienced.  Initially our vet referred us to another specialty animal hospital but they didn't have ultrasound tech on the weekends.  Ended up at here and tried to get an ultrasound to make a informed decision and was misled that they offer them on the weekend.  We were told that it is only for life and death situations on weekends.  I also felt as the doctor (who seemed quite young/inexperienced) was playing as a used car salesperson trying to sell us on various extensive procedures, rather than giving us our options to decide.  It ended up we had to put our dog to sleep.  I'd have felt much better had this vet hospital could have actually provide the diagnostic testing that we and our vet asked for.  The demeanor of the doctor was just a matter of fact type behavior and very off putting when we were just trying to make the right decision. In fact, she kept talking over me and was quite brash. The worst part is that we waiting nearly 45 minutes before we got to to see our dog to say our good byes.  Very traumatic.  I'm sure in the right situation, this place might be right for some pets and owners, but for the average person like us, I think your regular vet or a different area specialty vet hospital may be a better choice and less stressful.  This place sees you as a $, rather than living human beings. Read Less

My 32 yo old quarter horse needed a bladder stone removed. The care was excellent. The doctors called and texted me numerous times per day during his stay....which was a bit extended as I had to be out of town for a few days. The technicians and staff loved on my old boy and he knew it! It has been nearly five months since that time and I can only say it was a relief to know that such caring people were taking care of my family member! I was welcomed to come visit as much as possible during his recovery. His stall was kept impeccable. He was a bit of a picky eater and the barn crew had many choices trying to encourage his appetite. Read Less

Our family has been going through a tough couple of months. Our dog is sick with pneumonia caused by an extremely drug-resistant bacteria. I wish we'd landed at NCSU sooner. Although we have interacted primarily with residents, they have been great. Drs. Rengert and Lashnits are very knowledgeable, and consulted all along the way with a team of experienced doctors, ranging from a microbiologist who specializes in antibiotics to a lung expert. It seems everyone who is there as a client really and truly loves their companion animal, so I've had a lot of great/heartening conversations in the waiting area. I tend to read a lot on the internet and am pretty sure I'm at the far end of the spectrum in terms of how many (many) questions I have. Everyone on the staff has been really sweet and patient, even when I've been so upset that I've mindlessly piled on inquiries at the end of a Dr.'s long overnight shift. These folks are here because they're the best and because they care about what they do. So lucky to live just 30 minutes away, or I think we'd have cut our poor sweet girl's chances of coming out the other end alive and healthy far too short. Read Less

I STRONGLY URGE anyone considering bringing their pet to NC State Veterinary hospital to reconsider. My experience with them was beyond horrific and my only desire is prevent others from having to go through a similar affair. I will always regret that the last few hours of my horse's life were spent in their care. My horse was brought to them due to colic. I was displeased with the the staff and felt they did not fully explain what they were doing for him and I had to continually ask for explanations as to what steps they were taking and received curt responses. Then once he had been placed in a stall and administered drugs the vets told me I had to leave the facility despite his critical and concerning condition. Calls were made to request that I be able to stay and see my horse and denied. I was told I could wait in the lobby which was far removed from where my horse was and was not able to see him. I informed the staff that I would be in my car in the parking lot. I stayed there the entire night and did not receive any information on my horse and was not able to see him. Around 5 A.M multiple calls were made to check his condition and answered by a vet tech who did not provide any information (she refused to even tell us if he was in stable condition or not), yet said the vet would return my call shortly. AN HOUR LATER- the vet returned my call and told me that they did not have any definitive information but said that she would not be able to keep me updated on his condition nor could I see him until more tests were performed. I understood that further testing would take awhile and decided to return to my apartment which was a half hour away to change since she impressed upon me that it would be long before I could see my horse. A half hour later when I arrived at my apartment I got the call that they have decided that he was not going to survive and said I could now see him. Infuriated that they did not communicate properly I rushed back to the hospital. When I was approximately 15 minutes away the vet called asking how far away I was- at this point I asked if he was in distress and she told me he was not (which I truly believe to be a lie due to the condition he was in when I arrived). She called again when I was 8 minuets away and said to prepare myself for how he would look again failing to provide relevant information about his condition. When I got to the hospital I could not believe the state my horse was in. His stomach was swollen to horrific proportions, he had been drenched in ethanol, which they told me was because he developed a fever that I was not informed about until then. His eyes seemed engorged and he was shaking violently and his breathing was so labored I was disgusted. THERE IS NO EXCUSE FOR ME NOT BEING ALLOWED TO SEE MY HORSE UNTIL HE WAS IN THIS CONDITION NOR ANY EXCUSE FOR THE VETS TO BE SO INCOMPETENT AT COMMUNICATING MY HORSE'S CONDITION THROUGHOUT THE NIGHT. When I arrived they said he had had a fever and they had performed an ultrasound and had seen fluid which lead them to believe his intestine had ruptured. NONE OF THE INFORMATION I RECEIVED WHEN I GOT TO THE FACILITY WAS GIVEN TO ME BEFOREHAND. They waited until he was in the most deplorable condition to allow me in and to update me. When I got there I rushed to my horse to pet him and instead of allowing me to comfort my horse the vet immediately began to harass me about needing to sign for and perform his euthanization. Instead of allowing me proper time to privately say goodbye to my horse, a crowd of about three people hovered around either in his stall or in the doorway. With no prior information they immediately asked me to decide what to do with his remains without being given options to think about beforehand. I feel his euthanization was rushed and that I was deprived of the opportunity to say goodbye properly to my beloved horse. As we have had to hospitalize this horse before elsewhere we know what good care and good communication look like, I confidently feel both things were absent from NC State Veterinary hospital. Read Less

I brought my 5 year old Yorkie, Raegan into the Ophthalmology Dept with vision loss. I suspected that my sweet dog was losing her eyesight, brought her to our vet who then referred us to NC State Vet School. Denise, the receptionist, contacted me immediately upon receipt of my vet's referral and squeezed Raegan into their very busy schedule. When I arrived, I was greeted by Denise, who gave me a parking pass and checked me in immediately. Dr Hanson and (future) Dr Hannah were both very professional and personable, and compassionately informed me of Raegan's diagnosis. I am extremely pleased with the services at the vet school hospital. Read Less

Worst service of my life!  Came here on the recommendation of my vet after my dog suffered paralysis in his hind legs.  Although the vet was obviously intelligent, everyone at this place was rude, cold and unfeeling.  Gave me a science lesson and white boarded possible causes.  When I told them I chose not to put my senior dog through a $3500 MRI and an estimated $2500 surgery for a potential slipped disc, they then admitted they didn't think it was a slipped disc but an FCE (effectively a stroke in the spine) and quickly recommended bed rest.  After a quick google search, and a follow-up call to three different vets, determined that the best course of treatment for an FCE is aggressive physical therapy.  Not sure how the team training veterinarians isn't familiar with this information.They didn't bother to mention that dogs who suffer from this often become incontinent and sometimes cannot pee.  This seems pretty routine and something that should have been mentioned on my $200 office visit.  I received absolutely no instructions on how to care for my dog in his new state.  Called them to ask to speak to the vet in question (Fick I believe) about the issue.  6 hours later she still hadn't called me back.  So I called again, she told me she was going on vacation for a week and would be out of the office out of that afternoon, but she suggested going to see my vet to get him looked at and he needed to pee soon or could have kidney failure.  Went to see my vet on Saturday, they are not opened on Sunday.  Vet expressed my dogs bladder and mentioned if we continued to have problems they would call the vet school and get them to express it as a tech appointment.  Listened to them while in the waiting room call the vet school and make arrangements if we couldn't get it expressed ourselves.  They said it would cost a $20 lab fee, and for us to just call in advance.  Fast forward and "Megan" answers the phone and says she'd have to talk to her supervisor to see if they could do it without charging the $180 dollar office visit.  She calls back an hour later, and informs me they can't do it without an office visit.  As the call progresses it turns out this Megan was Dr. Fick all along pretending to just be a vet tech.  (I guess she lied about leaving on vacation) She was familiar with my case and my dogs failing health, and did not even care to explain that we had met before.I have never in my life had a worse experience with any health care provider, if your dog is having an emergency and you don't want to put them through painful and expensive surgery or a $3500 dollar MRI to determine the route cause, I'd recommend going anywhere else.  Maybe Ms. Fick should go back to college and take a course on empathy and patient care.    I have never in my life felt more like a doctor just cared about my money in my life, when they realized they weren't getting a big fat payday they immediately dismissed me.  My husband had a slipped disc and surgery and it was extremely painful and torture for him, and we don't want that for our beloved family pet.  They also failed to mentioned that a huge percentage of dogs who have the surgery end up slipping a second disc, and end up being euthanized.  All of this is irrelevant of course since my dog never slipped a disc.  They should have offered some alternatives, I just can't believe the place training people how to be vets is so heartless.  I'm especially angry that they ended up diagnosing him with an illness that doesn't even require surgery after a 5-minute visit with the neurologist.  Why didn't he see the neurologist first?  I'll tell you why, because they wanted me to spend $3500 on their MRI.  Why become a vet if you don't love animals and the special bond they have with people?  Nightmare! Read Less

I couldn't even find their regular google review page, so I'm using the Equine one. We have had a HORRIBLE experience. I know they're busy and I know they're students, but this entire experience has been a nightmare. After taking my special needs dog to them his episodes drastically INCREASED. Rather than trying to help me figure out what had triggered it, they belittlingly began acting as if I had just met this dog yesterday and began disregarding everything I said. I have been caring for this dog for two years now. I have his routine down to a science and had gotten him to the point that his episodes had become exceptionally rare and short-lived. They kept insisting that these episodes are common in dogs with these sorts of issues and that he is just having an off spell. They insisted that my two year routine had just suddenly inexplicably stopped working... and then they suggested that I should feed him smaller amounts.... immediately after I had just told them how we were barely feeding him at this point and it hadn't helped at all. They suggested this like it was a new novel idea that I hadn't already been trying the past two days and insisted that this was a good firm solution I should try for a few days to see if it worked and then get back to them. So I had to wait a few days with no new suggestions while my dog slowly starved to death. Last I got in touch with them was two days ago. I told them I had now tried their suggestion ( because apparently I had to humor them in pretending it was a new course of action ) and that he was still not holding anything down and was now getting dehydrated. I had to leave this update with the front desk Who reassured me they would call as soon as they could.... two days later they still haven't called. To their knowledge he is still losing all his food and fluids and on the verge of serious dehydration. Thankfully the local Urgent Care agreed to give him fluids and check his nutritional levels. Due to selfish bad breeding he is only 4 pounds to begin with and when I took him to urgent care he was only 3.25! That is a HUGE concerning loss for such a little guy who was already very lean. I'm lucky he has started rejecting the medications they gave me and is slowly recovering and beginning to hold down food now... he'd probably be in intensive care by this point otherwise. Now I'm stuck because I can't put him back on the meds which he may have reacted to, and without them he will suffer from potentially damaging acid reflux. My vet won't listen when I tell them that NC State won't return our calls and the vet refuses to send us anywhere else either. I never want to take him here again.... In short... our initial visit was great and he loved them, but they have seriously let us down and have no concern for that fact that a 4 pound special needs dog has been losing all nutrients and fluids for three days straight now, ( and as far as they know, four days straight now, because they won't speak to me for an update ) . Who the hell thinks that's okay to ignore?! Read Less

Our Great Dane, Bruiser, was recently diagnosed with lymphoma. The doctors were able to get us in quickly. On the day we thought we would be there only for consults we actually were able to start treatment. We met everyone in the treatment team. They were all very knowledge, friendly and caring. They took the time to explain every detail and were even kind enough to show us around the facility:) We are optimistic about Bruiser's outcome and found comfort in the care we received on our first visit! Read Less

They care about your animal more than anyone you can imagine. The NC State Vet School treats owners and pets with warmth, love, care, compassion and understanding. They work very hard to gain trust and protect it. We were truly impressed with everyone. The NCSU College of Veterinary Health and Hospital is tops in my book. Our Ruby, the Coon Hound, swallowed a foreign object and it lodged in her small intestine. We took her in on Saturday Morning for emergency surgery. We picked her up on Monday and she has done remarkable. Read Less

There is NO other place in the State of North Carolina that offers the care, compassion, and the expertise this group offers! Their facility is state of the art. I love them, and I love their care. I am in Rescue, and I have found no better care than here. Read Less

The hospital is world class in every way, staff, hospital and equipment. I have been using them since 2006 with nothing remotely approaching a bad experience. Three times they have literally reached into the grave to restore a dog to me. Expensive in money terms but priceless in terms of tummy rubs and sloppy kisses. You will not go wrong here Read Less

Dr. Sims and the staff in the Rehab Service are fantastic! My overweight and arthritic dog Gracie just got the most super deluxe and thorough workup she's ever had, plus massage and plenty of TLC. It feels good to know she's in such excellent hands. Read Less

I brought my Reba (dog) to the emergency clinic after being referred from a local veterinarian. I had a feeling something more was going on than a possible dental infection her regular vet was treating. Everyone I interacted with at NC State was warm, compassionate, and professional. I was amazed by the level of care and time they took to explain everything. Unfortunately, we did not get good news concerning Reba's condition, but I was so thankful they were able to provide answers. After Reba passed, I left a voicemail letting Internal Medicine know and with Radiation/Oncology to let them know we no longer needed the appointment they were holding for her. A week later, I was surprised to find a touching and personal sympathy card in the mail from the team who took care of her while she was there. We heard several times that NC State was the best place to be, and now I can attest that is the truth.Read Less

I have been bringing my parrot here for over a year for an on going eye issue. This is a fabulous place. The veterinarians, interns, and all other staff are very knowledgeable and very caring. My parrot and I have made at least 10 or more visits since last October. It is well worth the trip from Charlotte because I know she is being treated by the very best. Read Less

When my cat Shaggy was diagnosed with a 10cm thymoma wrapped around his heart and lungs, local specialists said that they did not view him as a good surgical candidate as the CT scan indicated possible infiltration of several large blood vessels. When I asked for a second opinion, they sent me to NC state. It was a 4.5 hour drive but well worth it. The first year students, surgical residents, hospital staff and faculty advisors were superb, their equipment state of the art and Shaggy's surgery went flawlessly- removing all of the thymoma. Shaggy is home, safe, sound and ready to enjoy Thanksgiving! Read Less

I had to bring my dog to the Vet hospital for the first time. I can not express my gratitude to all the dedicate staff for taking care of my baby. I put my Lilu in their hands and hoped for the best and the treatment she got was better than I could ever possibly imagine. I can't wait to go pick her up. I highly recommend this hospital, 100% satisfied. Read Less

The cancer diagnosis team's work was perfect. Fine Oncology Department. They saved my dog's life by detecting the true problem with their state of the art diagnostic equipment. The courteous, kind and caring environment keeps your animal calmer than your local vet! I highly recommend this fine institution. The fees were fair and reasonable. Read Less

My baby boy Loken had to have double knee surgery 6 days ago now and Dr Roe and (Dr) Danielle were so amazing. Back at home I was unable to find someone to help me with the surgery that Loken needed. I started a gofundme to help find a way to get him the surgery. After having Loken seen at two vets and both telling me two different things -even after xrays- I contacted Nc state to see if they could gic us the help we needed. Loken was able to be seen- after a good long 5-6 week wait- and come to find out he did need surgery on both hind legs. Surgery was done the day after our initial visit and I couldn't be happier. I would visit Nc State vet again in a heartbeat after the gentle care and affection and knowledge that we received. Also this was the Best examine Loken has ever received from a vet. I had been complaining for years that vets don't give examines like they used to and they Infact do. Thank you so much Dr Roe and Danielle for everything.Read Less

All they care is your MONEY! Here is the letter that I wrote to their clinic after the visit. To whom it May concern, I am writing this letter to address my negative experience with your VET hospital and competence of ER Doctor. My dog had reverse sneezing for while so we took him to ER in your hospital hoping to find out why it might happen. Saw the ER Doctor who had no idea that dogs might have reverse sneezing from cold or bronchitis. His luck of knowledge cost us $2200 and bills still keep on coming.I find it very disturbing that ER Doctor does not know such simple things! I asked multiple times if infection can cause this and I did not get any clear answer from him.Instead he suggested the most expensive diagnostics right away without even suggesting that it might be simple cold or infection and we should wait to see if it will resolve with antibiotics. Then after all of his suggestions he told us a price and we explained him that we are students and it's hard for us to pay $2000-$3000. I suggested to him that we want to do only CT so we would know right away what's wrong in case if something stocked in his nose, however it was not enough for him and he insisted on 3 procedures (that was not necessary). I am a nurse and can make sense what is reasonable, however all of my suggestions was not good enough for him and he made us believe that all of the 3 procedures are necessary. Also when your medical personnel was not able to give me any answers after all the tests or even suggesting anything I called immideatly to another vet clinic explaining over the phone and sending a video of Zeus to them and they gave us an answer that it looks like a cold or bronchitis. They knew that infection can cause reverse sneezing. I have no idea How ER doctor in your clinic did not know that!?With all of that said, I hope you guys learn something new and maybe next time you will be able to provide better answer to people with the similar dog's issues instead of making them spend tons of cash right away for nothing. Read Less

We had an emergency with our young horse. Very happy with the very friendly staff and Doctors. Always willing to answer the questions we had and they had the best interest of our animal. Our boy was at the school for 2weeks. We appreciate y'all! Read Less

We have a small dog, 14 years old, with Cushings. This dog is like a child to us, and she has been a loyal companion for the last 14 years and there is nothing we wouldn't do to care for her.  You would never know the dog is 14, or that she had anything wrong with her. She had lots of energy, great appetite, and never had issues with her other than the Cushings that was under control with medications.On a Saturday, after she defecated, she started bleeding profusely from her rectum.  We immediately took her to an emergency vet clinic that was able to get the bleeding under control and nearly stopped.  However due to concerns that the bleeding would reoccur we were told we would need to take her to one of two places, one of them being NCSVH.If I had written this review after the first day's experience with NCSVH, it would have been for 5 stars however, now 4 days later I have a much different outlook. I had the attitude that I would do whatever it took to get our baby fixed up so I was not so much concerned with costs as I was in saving my pet. When got to NCSVH, they immediately began work on her and kept her overnight to do xrays, and run blood, and look into the bleeding further.  We were asked to fill out a form that said the charges for the emergency care could run from $2,000 to $4,000, and we were asked up front for a deposit of the smaller amount. We knew that going in so this is not my complaint.They kept us informed, told us what they were doing, and called twice a day to update us. On Sunday we were allowed to visit with our pet, and were told she needed to stay another day because they wanted to do a sonogram, and a colonoscopy to get a better look at what was causing the bleeding.  They scheduled the sonogram for Monday to avoid the extra costs of an emergency sonogram which we were fine with.  They started the colonoscopy prep, and planned to do the colonoscopy on Monday after the sonogram. On Monday the sonogram showed a mass on her adrenal gland, one on her liver, and the mass in her colon that was the source of the bleeding.  They did not want to continue with the colonoscopy since it would require anesthesia and they were afraid of how she would react to it with the mass on her adrenal gland. Instead they said they were going to do a fine needle aspiration of the liver mass and the colon mass.  They conducted these procedures and said they would call when they had the results and said we could probably pick her up on Tuesday and discuss treatment.On Tuesday, we get a call telling us that her liver enzymes had sky rocketed overnight by 100 fold. (they were normal before the aspiration procedures).  We were told that it might be from the aspiration procedure since they were normal before, but we were also told they were baffled by this since they had never seen this happen before.   We were told we couldn't take her home due to this and that they were putting her on medication to get the liver issue under control.  We were allowed to visit her on Tuesday evening and the Dr. spent quite a bit of time telling us how baffled they entire staff was about the liver issue, telling me they had never seen it, couldn't have foreseen this, and how unusual it was.  It was almost like he was trying to convince us that they (NCSVH) had done nothing wrong, and they they were just really baffled.  Sounded somewhat like a CYA speech.  After this speech we were told that if they could get the liver issue under control that we could take her home on Wednesday and discuss further treatment when we come to get her. On Wednesday.  I get a call at 8:00 AM telling me that they detected a heart murmur that morning that had not been heard in previous exams. They said it could be from the fluids she had been receiving, but then was told that she wasn't on the amount of fluids where this is typically seen.  So again, another mysterious problem popped up after another night at NCSVH.  Today is Wednesday, the day I got the call. I was told on Tuesday evening that they would get the tests completed to see how the liver was doing, have them to the lab by 9:00, and should have the results by 10:00 and they would call us with the findings.  It is 11:30 and I am still waiting to hear from the Dr. Had the pet been displaying symptoms of being ill, if she had been lethargic, not eating, not active, and then this bleeding had started causing me to take her to NCSVH, I would have thought, okay, all this explains all the other stuff.  BUT, given that our baby had so much energy, so much life in her, great appetite, and other than the cushings no signs of any kind of illness, I have to believe that NCSVH played a huge role in her current condition. Many people we meet were surprised when we told them she was 14, they couldn't believe how active she is, or how much life she had,I'm only giving 2 stars because of the initial experience. Beware.  Paid the bill $3,980+ pet is in worse shape than when she was admitted. Read Less

How they can charge so much and be so grossly understaffed, I have no clue. This place is extremely hot and cold with their care. We've had to make emergency visits 3 times in the past week, so I speak with experience. If you are lucky, you'll get Dr. Murphy who is absolutely fantastic. If you aren't, you'll get any of their other doctors. One of these Dr's told me to my face that if I didn't do the 5k surgery they quoted me for, I would have to euthanize my cat. Not even a couple hours later I called around and found at least half a dozen vets who were willing to do the same procedure for 1,500 or so out the door. Of course they know they charge more than anyone else, but at no point did they even humor I had options outside of themselves. Had I gone with the advice I received from them, I would not have my sweet and now-HEALTHY cat back in my life. Avoid at all costs. If you have an emergency, I would imagine any other emergency hospital would be a better choice for you. Dr. Muphy, if I could rate him on his own, would get a 5 star rating. He was the shining star of compassion in that Bush league roster of vets. Read Less

Had two visits here, within a month. One visit was early morning hour (3 AM) during a weekday. The other occurred at 9 AM on Memorial Day. Both visits were very frustrating. I felt pushed to do MRI & multiple tests (which due to his age & cost, I declined). Milo is almost 16 & his age is now starting to show. I was given multiple reasons for his peculiar behavior. First visit, we left with multiple prescriptions & Milo had been given an IV with anti-anxiety medicine. The same day, Milo's regular vet diagnosed him with vestibular disease.At both visits, the staff were not compassionate - vets or vet techs. I was very upset & scared & no comfort was given. Even the receptionists weren't friendly.For an ER visit, up front, you have to pay $140, that's before any treatment is done. Read Less

At 10:15 p.m. Thursday, March 31, 2016, our Sasha (german shepherd, 95 lbs) abruptly began a severe seizure.  Trying to help we were unsuccessful and called NCSTATE VET ER.They advised we come in asap.  Getting her in the car was so hard.  When we got there around 10:45 or so (still seizing), the techs (small female techs) got Sasha out of the car quickly, carefully, and lovingly, whispering  to her the entire time, knowing she probably could not heart them, but did anyway as if she were their own.  Sasha was quickly medicated to calm down her seizure.  Dr. gave lots of minute-by-minute information, never negative, always discussed possibilities.  It looked grave to everyone but never had a negative discussion.  After stopping her seizure at midnight or soon thereafter, we went home to sleep having "possibilities".  As promised dr called at 3:30 a.m. to discuss seizure startup without reducing meds.  We were allowed the ability to make our own decision; dr said "understandable" and we knew then what to do.  We went back out; dr gave us time to be with Sasha explaining still everything going on with her and dr was with us the entire time allowing our sweetheart to go to sleep and finally escape her misery.  It was wonderful.  Quietly in the wee hours of the morning.  Thank you to a loving staff of people.  You will always have my heart. Read Less

The care provided at NCSU Veterinary Ophthalmology was excellent.  The staff are kind and compassionate, and did a great job with my dog.  Unfortunately, his eye could not be saved due to severe glaucoma and it had to be removed.  But, my baby is recovering rapidly and adjusting to having one eye.  I wish, really, that I had been able to notice that the problem was not a standard cataract and take him here sooner, but I think NCSU is referral only.It is essentially the "last stop" for complex veterinary issues in the RDU area.  When no other veterinary practice can address what is going on, NCSU will do their best.  Prices are not cheap, and you might not get the answer you want to hear regarding your pet's issue, but I did find the quality of care provided to be top-notch. Read Less

I would avoid this organization and they deserve 0 stars.  They make you sign a form that they can come back and charge you up to 10 days following treatment.  What if their estimate is not correct and they send you a bill for an additional $250?  I paid my $ 1000 plus bill and even paid an estimate prior to getting any medical care done on my buddy with terminal cancer.  Out of the blue, they claim that I didn't pay $10 and have been hounding for 4 months.  They have threatened legal action and plan to put a black mark on my credit report.  My dog has  since passed away and it's painful to get their annoying letter each month.  I've placed numerous calls to resolve it but they just give you the round around.  This place is a complete joke and they seem to be more concerned about money than providing good care,  I'd never go to this place. Read Less

The service was good. Of course you pay more than a local vet. However, unfortunately could not save my dog. They say it was because of an extremely rare virus the had only seen in case studies. I say bologna. The anistisiologist over did the amount allowed according to other vets reading the files. Also months later they have the ordasity to put me on a donation call list... Give me a freaking break. Read Less

I spent one of the worst nights of my life at the NC State Emergency Vet. Please avoid taking your babies here if you can. I had to bring my bunny here, who did end up dying that night. The veterinarian that treated her, Dr. Bethany Wallace, was the most unprofessional Doctor I have ever met and was absolutely heartless when discussing the circumstances. She told me rabbits have a way of "crapping out" without warning. She didn't seem like she knew anything about rabbits at all and instead of giving me possible diagnoses in the beginning, she just listed all sorts of things that could ever go wrong with rabbits. I had no faith in her abilities and she didn't seem to have faith in her own abilities either. She told me that if my bunny went into cardiac arrest it was unlikely they could bring her back. Then she did and they did bring her back, which she said she was shocked about and would be really surprised if they could do it again. Then it happened again and she told me there was almost no chance of bringing her back again and they did again! The third time she went into cardiac arrest, she did pass on.  My boyfriend kept trying to get Dr. Wallace to stop talking so negatively and she never took the hint even though we were both clearly distraught. There's a difference between being straight up and honest with someone and being a pessimist. Dr. Wallace needs some serious sensitivity and communication training. Also, spelling. She sent me a generic sympathy email the following day offering her "condolances". How can you offer what you can't spell? My rabbit, Big Ang, was not "just a rabbit", she was a part of my family. That is not how Dr. Wallace treated this situation at all. She made this night a thousand times worse for us. On a positive note...There was a very professional male vet tech who we encountered in the beginning of our night there. He actually acted with a sense of urgency and could recognize that we cared about our bunny and treated us accordingly. I also received a lovely plaster ornament in the mail with her paw print. I appreciated that very much. The positives aside, I will never ever return to this facility. Read Less

I really have NOTHING but positive things to say about this facility. First of all, we had brought my dog here ONCE prior to putting her to rest, and her euthanasia was still free due to her being there before. Last weekend we had to make the extremely tough decision to put her down. She was 17 years old, I've had her since I was 11 and NC state made a very unpleasant situation as pleasant as it could possibly be. They needed less than an hours notice of us coming, the room where they did the euthanasia was very homey and pleasant (I was expecting an exam room). The people couldn't have been more empathetic and kind. A week later I received her pawprints in the mail. They work with faithful friends for cremation and I also can't say enough nice things about them. Like I said, they truly did make a very unpleasant situation as good as it could've been. I would recommend them to anyone. Read Less

My dog hadn't been feeling well for a couple weeks and after several vet visits, she kept getting worse, so we brought her to the ER. She was taken into Triage as soon as we got there and my husband filled them in on her history while I completed paperwork. Everyone was very efficient and very nice.Sadly, my dog did not make it, but that's not because the staff didn't do everything they could for us. They listened to us, explained everything clearly (even though a lot of what was going on was unknown), and allowed us to come visit her. As we came to our decision to put our furbaby to rest, they allowed us to spend time with her in one of their rooms before and after the injection. A few weeks later, we also received a paw imprint on clay of our baby, which now sits in her memorial shadowbox.NC State Vet accepts Care Credit, which is very helpful for higher dollar procedures. But I did notice that (at least for the ER and Neurology), their prices weren't as bad as I thought they would be. I did not have CareCredit walking in, so they let me use a computer to apply and we got everything settled there.TL;DR: I wouldn't hesistate to bring your furbaby here for any reason--especially emergent reasons. If one of my other furbabies ever needed to go to the ER, I would drive here instead of taking them to any closer animal hospitals because I know they would get better care here. Read Less

I would give 6 stars if I could. I have nothing negative to say about the ER or Neurology departments. My dog had kind of a long story before he ended up going here, but he started not wanting to walk and slowly declined to barely being able to use his back legs, and being in a lot of pain. After trying 3 strong pain meds at once for a few days, his regular vet referred him to NC State.He started at the ER, then moved to neurology and ended up having surgery on his spine. He was in the hospital for a total of 5 nights. All staff from desk to doctors were phenomenal. I was never unsure of how they were caring for him. They called with updates, and have visiting hours. Most of all, the estimated price they gave me was spot on. It was not more expensive. They also participate in Care Credit, and if you qualify you can have 6 months no interest to pay everything off.This place is amazing.A week after surgery, my dog is doing excellent. The hardest part is going to be trying to keep him still to recover for another 3 weeks. I am so happy with how everything worked out. The difference between my dog's health before and after is so great. He's not in severe pain anymore and is on a great road to recovery. Read Less

We had to bring our 15 year old cat here for an emergency visit last weekend. The staff we dealt with were great, very caring towards both our cat and us, especially when we wound up having to make the difficult decision to put our cat to sleep so he wouldn't suffer. Read Less

This is THE place to take your 'lil family member when a crisis arises.  The entire staff really cares about your pet.  The veterinarians on staff we worked with recently were on top of everything, both asking and listening to narrow down the diagnosis for a difficult case.  Over the phone, the staff called promptly and clearly explained everything that was going on.  I'll spare you the details, but in the end they took a cautious approach which was in-line with what I would've vouched for.  We've been searching for a good vet in the area and we're now convinced this is the place to go for emergency care.  We should all be lucky to have such a top-notch facility within close proximity to all Triangle cities/towns. Read Less

What a great facility. Sure it's not all pretty and shiny but the care shown by the docs and students is first rate and the place is clean. My elderly cat needed emergency surgery and being a nervous pet owner at the thought of putting him under anesthesia, I was reassured by the doc and vets-to-be all would be well. It was. Through three days of nail-biting, imagining-the-worst anxiousness, I was shown nothing but support and concern by everyone. The friendliness and caring of all the people I dealt with made the entire experience bearable. If you hesitate to go here because it's a teaching hospital, all I can say is : reconsider. The students work under the supervision and tutelage of a certified vet, so if you're going to stay away don't stay away only because of that. Read Less

My dog started limping and not bearing weight on one of his legs a little before his first birthday. This was the third vet I took him to to diagnose the problem and suggest a treatment plan; it's also the hospital I chose to work with. Don't let the fact that it's a 'teaching' hospital scare you away; vet students do work with the pets -- but in tandem with certified vets who are always present for the examinations, consultation, and surgeries. And they offer tons of services -- regular exams, cancer treatment, surgery, and beyond. I found VTH to be more affordable (and less snobby!) than the second vet we visited, and more capable and knowledgeable than the first vet we used. The ortho surgeon is wonderful -- professional, friendly, and concerned. He held weekly follow-up phonecalls with me for a month to check on my dog's progress. Highly recommend this place and its people. Read Less