Pointe South Animal Hospital
Randleman, North Carolina
Reviews
Krystle K.
12 Dec 2018
REPORT
Prompt, courteous, professional and knowledgeable. The whole staff. Good pricing as well.
Kate H.
14 Nov 2018
REPORT
1 star isn't even deserved... I honestly don't know where to start. this will be long, but I really thing you should read this...I am not one to leave a review, but my experience was so bad, I feel li...
1 star isn't even deserved... I honestly don't know where to start. this will be long, but I really thing you should read this...I am not one to leave a review, but my experience was so bad, I feel like it's my duty to let others know to avoid this place if at all possible. My husband and I had a new puppy (3 months) and she was having some major urine issues; frequent urination, strong odor, drinking excess water, etc. Point South was the second vet we took her to for another recommendation and boy was that a complete waste of time and money. For an entire week I found myself going back and fourth to this vet and waiting for HOURS to be taken care of. The first visit we were scheduled for an exam and urinalysis at 12. I didn't see the vet until 1:30pm or 1:45pm and when we finally had the urinalysis done, someone "forgot" to put that urine on ice overnight so I got a call the next morning asking if we could come back and repeat the process. I know accidents happen so I kept my cool and expected things to get done quick our second visit...I drove all the way back the next morning (35 minutes away), took off work yet again, and arrived. The front desk staff (Angie) had no clue who I was and what I was there for. I had my puppy and adult dog in the car and mentioned to them that they needed to collect ASAP since my puppy usually urinated in the car as soon as we reached a destination. I gave them instructions to come to the car and be prepared to collect the sample. The Tech came to my car about 15-20 minutes later and did not bring anything to collect the sample, in which my puppy urinated ALL over me, all while the vet made the comment, "Aw you potted all over mommy". I was fuming. After that she took my puppy inside...35 minutes later the tech came to my car (I had to keep it running for my adult dog because I didn't want her to get hot while we waited forever; just wasting gas money as they took forever) and asked me if I could come back because she emptied her bladder on me. The nerve to ask me to come back AGAIN after ALL of that. I had no choice but to wait more and instructed them to give her water and she will urinate soon or her bladder would be full for them to derive it through a needle. An hour later I couldn't take it and went inside and asked for some communication. It was ridiculous. I came to find out that the DMV went to lunch and I wasn't waiting on my pup, I was waiting on HIM. Your kidding me. He was the only person that could derive the urine safely with the needle I came to find out, but rather than knocking that out for me before he went on a hour lunch, he just left. I was dumbfounded. None of this was ever communicated to me from the start. The front desk staff Angie was incredibly rude, making very smart comments to me etc. I would never ever treat a customer like this place treated me. I demanded my dog and a refund. I was DONE. When they brought me my dog she urinated everywhere! And they had been telling me she wouldn't go? They just kept giving her tons of water until the vet got back form his lunch; whatever time that was going to be. Like wow... I only got a refund for the urinalysis but honestly I want a refund for my time and exam fees. It was a TOTAL WASTE of gas, time, and money. I took off work for two entire days to get nowhere. After all of that I still had a sick puppy, lost money from driving there and back, and time I had to take off work. I never received a call from the owner trying to handle this matter or trying to figure out why a prospect customer left in tears. Nothing.These people say there mission is:-Care for our patients and their owners-Heal our patients by providing high quality medical care-Share our love of animals with others-Educate ourselves about the science of veterinary medicine and the art of customer service through colleagues, patients and their owners.As you can see I highly disagree and cannot find anything to back up this "mission statement". Don't waste your time, your money, or your patience. They should be closed and I know that is a strong statement, but as an animal lover and business professional the lack of care for the animal or the customer was just unforeseen and I hope to save some of you from all the stress I had to go through myself and pup my poor pup through.
Angela Freeman
1 Jul 2018
REPORT
I just think that you should be able to buy your pet whatever they need without all the restrictions.
Val Moore
1 Jun 2018
REPORT
Awesome people working here. They are very caring! I drive 30 minutes to get to them for my cats checkups and boarding, that's how good they are!
rachel marino
29 May 2018
REPORT
I have taken my dogs here on multiple occasions and Dr. Berdeen is always amazing as well as the other staff! I always feel safe putting my dogs in their care!
Debbie Perez
28 May 2018
REPORT
I brought my dog in 3 times for the same problem, diarrhea and vomitting and they supposedly ran tests. I knew something wasn't right but I trusted them. I brought her in last Thursday and they diagno...
I brought my dog in 3 times for the same problem, diarrhea and vomitting and they supposedly ran tests. I knew something wasn't right but I trusted them. I brought her in last Thursday and they diagnosed with kidney failure end stages! They should have tested the other 3 times I brought her in! I went back Friday evening to get IV fluids and that Dr said she should have been tested but it didn't show that she was in her records. End result...I had to put her to sleep yesterday because she was so pitiful. I know they couldn't reverse the kidney damage but they should have diagnosed her earlier and I would have changed her diet which I read helps a lot.
DONT GO TO POINTE SOUTH!!! Somebody warned me but I didn't listen...
Jeanette Harmon
9 May 2018
REPORT
They take care of my tobybaby and I have kitty name Benson they are always get the best care...I recommend anyone with a pet to bring them..staff is very freindly
Angela Ramirez Tellez
1 May 2018
REPORT
I asked the male Veterinarian if my sweet lil female pitbull was pregnant because her little thingys that hold their milk started to drop. Oh no his answer was, I can tell by looking at her she's not,...
I asked the male Veterinarian if my sweet lil female pitbull was pregnant because her little thingys that hold their milk started to drop. Oh no his answer was, I can tell by looking at her she's not, their milk sacks will do that with some dogs. Well guess what November 23rd, I was delivering6 puppies. A MONTH LATER. WOW...What an obvious show of lazyness.
Jai Brown
26 Apr 2018
REPORT
I wish I could love this page instead of just liking it. I live 45 minutes away with numerous vets between us and them, but I'll make the drive every time (as long as it's not a super time sensitive e...
I wish I could love this page instead of just liking it. I live 45 minutes away with numerous vets between us and them, but I'll make the drive every time (as long as it's not a super time sensitive emergency). These people are so attentive and caring, willing to spend the extra time to answer any questions and calm fears. Highly recommend taking your fur babies here.
Kimberly Lance Heisel
11 Apr 2018
REPORT
This practice is full of hard working people who genuinely care about animals. Great medical and lots of love for your fur babies.
Kristin Dixon Summey
10 Apr 2018
REPORT
I can't say enough how much I love this vet!! They treat my dog like he is part of their family. They always work him in when he isn't feeling well. He just had his leg amputated and every time I have...
I can't say enough how much I love this vet!! They treat my dog like he is part of their family. They always work him in when he isn't feeling well. He just had his leg amputated and every time I have a concern they let me bring him in to check it out. They are very reasonably priced and willing to do the most cost effective treatments. I know my dogs are in great hands and loved when they are there.
misty doss
29 Mar 2018
REPORT
Reasonable fees. Great staff
Michael Todd Collins
26 Mar 2018
REPORT
My Danes always go to point south Very fair and care for my babies as their own I wouldn’t change vets for the world
Debbie Evans
8 Mar 2018
REPORT
Best vet & kennel in the area! They really care about your pet. Thanks so much!
Kaitlyn Elkes Staley
5 Mar 2018
REPORT
We PSAH!!! Our Golden retriever Palmer has had nothing but top notch care while at Point South! We wouldn’t take her anywhere else! The receptionist and vet techs always love on our girl when we come...
We PSAH!!! Our Golden retriever Palmer has had nothing but top notch care while at Point South! We wouldn’t take her anywhere else! The receptionist and vet techs always love on our girl when we come in and the Vets are wonderful and compassionate! Thank you to everyone at Point South!
Ashley Jordan
4 Mar 2018
REPORT
The staff is wonderful and the vets are awesome and really care about their clients. We have been taking our pets to them for years. Highly recommend.
McKayla Lucas
22 Feb 2018
REPORT
I used to come by Pointe South but their prices are very high. That being said though, they've been a blessing to my community in calling owners about lost pets and they do have good staff.
Bethany Nichols
21 Feb 2018
REPORT
They are the best vets I have ever been to. The techs are great and so are the vet doctors. They care about the animals they see. Try to help as much as they can. Anytime I have a question I get it an...
They are the best vets I have ever been to. The techs are great and so are the vet doctors. They care about the animals they see. Try to help as much as they can. Anytime I have a question I get it answered. If you have an emergency they work you into the schedule. They are awesome.
Jonathan McClure
6 Feb 2018
REPORT
The owner and his wife enjoy not having bread on thier table and sent a letter stating That they could not meet our needs to find a new Vet
Valen Canoy
9 Jan 2018
REPORT
The staff at Pointe South Animal Hospital went above and beyond for my sweet Murph today. Thank you so much for posting the picture and a huge thank you to the man and firefighters who brought him to ...
The staff at Pointe South Animal Hospital went above and beyond for my sweet Murph today. Thank you so much for posting the picture and a huge thank you to the man and firefighters who brought him to you. I will forever be grateful. Thank you for saving his life. You will never know how much this truly means to me. Thank you.
Shaun H.
26 Dec 2017
REPORT
Had billing issue, but got it straightened out. They are pleasant but have some issues communicating costs ahead of time.
Jamie McAden-McMillan
15 Dec 2017
REPORT
While going to the vet isn’t always fun, we are always happy with the care our little guy receives. We love the doctors and staff!
William Rarick
15 May 2017
REPORT
Best vets and staff ever! I love Pointe South.
Khristian
29 Apr 2017
REPORT
Thank you so much Pointe South! This is by far the best most trust worthy animal place. If you truly love animals like we do and you take care of them and truly love your fur babies then this is the p...
Thank you so much Pointe South! This is by far the best most trust worthy animal place. If you truly love animals like we do and you take care of them and truly love your fur babies then this is the place to go. Our pug we had for 20 years and his name was Odie and 2 years ago we had to put him down old age got to him and we couldn't let him suffer in pain and you guys let us stay with him and he went peacefully with his tongue stuck out like he always had it and it's was painful but I couldn't have gone anywhere else thank you and all of our other fur babies are rescues our Maltese gets groomed here every month and she got fixed and as you can tell you wouldnt even know on her stomach theres the tiniest of scar but it healed perfectly and thank you for taking care of them and helping us keep them alive and well taken care of they even love you and dogs are good judgements of character I wouldn't want to go anywhere and they mistreat my dogs thank you for everything you've done I love you all and my family personally for decades and decades back generations since you've opened with animals and animals we have always gone to Pointe South and I wouldn't go anywhere else
Katie Sams
15 Apr 2017
REPORT
I have known Clint & Nancy for over 18 years and can honestly say they are such kind and caring health care professionals. Their skills are only enhanced by their love for animals and compassion towar...
I have known Clint & Nancy for over 18 years and can honestly say they are such kind and caring health care professionals. Their skills are only enhanced by their love for animals and compassion towards owners. You won't regret using their services for your pets aka family.
Tess Hutchens
5 Feb 2017
REPORT
My husband and I cannot say enough about the compassion and kindness with which we, as well as our sweet Bailey were treated by the doctors and staff at Pointe South. Thank you just isn't enough! Be...
My husband and I cannot say enough about the compassion and kindness with which we, as well as our sweet Bailey were treated by the doctors and staff at Pointe South. Thank you just isn't enough! Best veterinary clinic ever!!!
Kayla Loki Warr
4 Feb 2017
REPORT
After being told they couldn't do anything for my poor dog without charging me $300+ I've never went back. I was at a loss thinking there could not be anything done for my dogs poor bowed out legs. He...
After being told they couldn't do anything for my poor dog without charging me $300+ I've never went back. I was at a loss thinking there could not be anything done for my dogs poor bowed out legs. He was in pain and you could tell! My dog never has just growled at someone for no reason but he would not let these people near him. Which tells me a lot. Staff is very rude with the exception of a few of the receptionists. Their prices are also so high you can hardly afford to take your pets there. I started going to Dr.Tanner at Creekside Vet in Archdale. She's amazing, so sweet, she actually cares and her staff is wonderful. They also have very affordable prices. :)
Brittany Sibbett
4 Feb 2017
REPORT
I am so unhappy with this place as I write this message. I am normally not one to write reviews but I'm making an exception. I called up there tonight at 7 to run our boxer up there because her lip an...
I am so unhappy with this place as I write this message. I am normally not one to write reviews but I'm making an exception. I called up there tonight at 7 to run our boxer up there because her lip and some of the left side of the face was swollen. I had just got home from work which is why I wasn't aware sooner. The lady who answered was highly rude because it was close to closing and she said they had other clients there so I would probably need to take her to Greensboro. She asked the vet and she said if I could be there in 5 min she would see us...my husband ran her straight up there. They did see her within a timely manner which was nice. I sincerely apologize we had to call near time to close because I work in the medical field and I know what it's like working late but the lady who answered on 2/3/17 around 7pm was so rude. Then they charged me $19.79 for an injection of Benadryl...this is something I could have gave her from home but they didn't even ask if we had some at home to give her they just wanted the money and charged us $72 in all....I have already had a bad experience here when we lost of beloved Doberman who was 6 years old last year in April and they didn't even send a card or send their condolences when I called to let them know he passed from cancer...they didn't care at all they showed no compassion or sympathy for our loss. They need compassionate employees and they need to work on their prices..they also should discuss prices and what to expect and give other options. I feel like I was completely ripped off tonight...I have took her to another vet since she was a pup because of this and when giving another chance they let me down again. This is unacceptable...it's just the reason why I have switched her clinics. The only thing I can thank this clinic for is allowing us to take her there tonight.
Tim Fogarty
27 Jan 2017
REPORT
My pups and I love the Doctors, techs, groomers, and front desk folks. Exceeds expectations. :-)
Tiffany Amberlyn Kennedy
10 Jan 2017
REPORT
Love all of the staff here! They love my furbabies (Lilly and Milo) and are very compassionate with them. Dr. Berdeen is so down to earth and easy to talk to about my animals' care.
Penny Rowe Clemens
22 Dec 2016
REPORT
When my Piper had to be put down . The Vet Marie was very mean to me and showed me no compassion at all. I wont take my pets to her ever again. I will only let them be seen by Dr. Berdeen..I have alwa...
When my Piper had to be put down . The Vet Marie was very mean to me and showed me no compassion at all. I wont take my pets to her ever again. I will only let them be seen by Dr. Berdeen..I have always taken my fur kids there. But since Marie made me feel like awful pet owner and a human being. I have doubts to go back or not. But I do like Dr. Berdeen. Never ever want to see Marie again
Amber King Camp
13 Dec 2016
REPORT
Favorite vet in 10 years of having pets. Will be back in sickness and in health!!! Thank you!!
Tammy Annette Brower
6 Dec 2016
REPORT
I think pointe south cares about their animals like family and they take very good care of my babies when they are with them.they are very true to their jobs and the animals they tend to.thank you poi...
I think pointe south cares about their animals like family and they take very good care of my babies when they are with them.they are very true to their jobs and the animals they tend to.thank you pointe south
Trudy L.
27 Oct 2016
REPORT
I absolutely love this veterinarian hospital , they definitely go above the rest , they took care of my sweet baby until her time here on earth was done ....... and now I'm driving almost 35 or ...
I absolutely love this veterinarian hospital , they definitely go above the rest , they took care of my sweet baby until her time here on earth was done ....... and now I'm driving almost 35 or 40 minutes to get back just to this hospital with my new babies .... I wouldn't consider going anywhere else ...... The staff is great the hospital is always clean their up-to-date on everything they make sure you know what you're doing ....... they spend the time with you that you need ....... they are also the most reasonably priced hospital, of course that's just the bonus...... I have been going to this hospital for well over eight years ........ and believe me I've had animals all my life ....... I totally trust them with my fur children ...... I cannot thank them enough for everything they have done for me and my fur children ........
Amy Strader
12 Oct 2016
REPORT
I've been taking my dog here since we adopted him 6 years ago. Dr. Berdeen and his caring staff always take wonderful care of my pup! Would highly recommend this business to anyone looking for veter...
I've been taking my dog here since we adopted him 6 years ago. Dr. Berdeen and his caring staff always take wonderful care of my pup! Would highly recommend this business to anyone looking for veterinary services.
Kiara A.
7 Oct 2016
REPORT
Their staff is phenomenal. The amount of time and effort they put into making sure our pets are always in the best shape is outstanding. Would recommend to everyone and anyone.
John Donohoe
6 Oct 2016
REPORT
I have visited this animal hospital several times. They have always treated my pet with great care. My cat can be aggressive at times. Despite that they were always very compassionate and loving to ...
I have visited this animal hospital several times. They have always treated my pet with great care. My cat can be aggressive at times. Despite that they were always very compassionate and loving to her. I have never known the practice to be less than welcoming and wonderful.
When you are engaging a veterinarian you are engaging a professional. The charges at this clinic are not out of line with any other clinics in the area, but the service and care are excellent.
Hunter Riverstone
1 Sep 2016
REPORT
They've gotten more expensive in the 2 years that I've been taking my pets there. The doctor isn't usually in until 9am, but the office opens at 7am. All you have until then are nurses and a snotty re...
They've gotten more expensive in the 2 years that I've been taking my pets there. The doctor isn't usually in until 9am, but the office opens at 7am. All you have until then are nurses and a snotty receptionist that looks at you like "What do you want me to do with your dying kitten? I'm not qualified to make any decision except to take calls and push paper around." and I don't think they can do what the doctor does. So what do you do for 2 hours? Sit and twiddle your thumbs and watch your animal die in your arms? Thanks, but no thanks. I have better things to do.
Amy M.
9 Aug 2016
REPORT
Dr. Berdeen and his wonderful Staff are amazing. I have lived in NC for only 9 years and the quality of care I receive from Pointe South reminds me of the top notch animal hospital I used to go to whe...
Dr. Berdeen and his wonderful Staff are amazing. I have lived in NC for only 9 years and the quality of care I receive from Pointe South reminds me of the top notch animal hospital I used to go to when I lived in Los Angeles. When it comes to my beloved fur babies I wouldn't go anywhere else.
Brianna Scott
24 Jul 2016
REPORT
I love Pointe South! They take such wonderful care of my boys. The entire staff is so compassionate, kind, patient, and you can tell they are all so passionate about helping animals. The things I love...
I love Pointe South! They take such wonderful care of my boys. The entire staff is so compassionate, kind, patient, and you can tell they are all so passionate about helping animals. The things I love most are that they are always so nice on the phone when I call, you can email them with quick questions, the staff greets you and your babies when you come in, the doctors listen to your concerns and will answer your questions, they are so patient with the animals and take their time to really examine them. They don't rush to give vaccines or do tests and they cuddle and pet my boys to relax them. Their services are so reasonable that it's shocking. I don't care if I have to drive two hours, I will always take my furbabies to Pointe South. I wish I had known about this hospital a year ago! <3
Yomarée S. Cortés-Daz
9 May 2016
REPORT
I have an 11 year old mix chihuahua boy and a 1 year old chihuahua girl - in other hospitals my baby boy wasnt comfortable and he would try to bit every one, but here he has never tried to bite no one...
I have an 11 year old mix chihuahua boy and a 1 year old chihuahua girl - in other hospitals my baby boy wasnt comfortable and he would try to bit every one, but here he has never tried to bite no one. Both of my kids like the place, the vets are really nice with both of them - and with me - since Im a histerical and very over protective mom. So far they have being very sharp with every diagnostic...
Becky Q.
28 May 2014
REPORT
We've been taking our pets to Pointe South since 2010. The staff is kind and so good with our dog and cat. We have a few vet clinics closer to our home, but we will always drive a bit further for the ...
We've been taking our pets to Pointe South since 2010. The staff is kind and so good with our dog and cat. We have a few vet clinics closer to our home, but we will always drive a bit further for the staff and vets at Pointe South.
Danielle C.
5 May 2014
REPORT
Dr. Berdeen and his team took great care of my dog Sofie.
YPMobile User
5 May 2014
REPORT
I can't say enough nice things about the team at Pointe South Animal Hospital! I've been going there for years and they have taken such good care of my animals. They have helped me face and come to te...
I can't say enough nice things about the team at Pointe South Animal Hospital! I've been going there for years and they have taken such good care of my animals. They have helped me face and come to terms with some difficult decisions, I highly recommend them!
Amy S.
3 May 2014
REPORT
I have been taking my dog Scrappy to Pointe South Animal Hospital since we adopted him three years ago. They have taken great care of him and he's a very healthy pup! The staff is friendly and skill...
I have been taking my dog Scrappy to Pointe South Animal Hospital since we adopted him three years ago. They have taken great care of him and he's a very healthy pup! The staff is friendly and skilled. I have recommended this vet to my friends.
Anne S.
3 May 2014
REPORT
The doctor and staff took great care of my cat Nellie. She is usually scared when she leaves the house but they made her comfortable. Overall a good experience.
jason.rich.942
30 Nov 2013
REPORT
Very Terrible customer service especially when it comes to euthanasia.
catpaws
28 Oct 2013
REPORT
I don't want to do business myself any more with Pointe South. I had been going there for years because they are convenient. But they are expensive and recently I bought a 1.6 oz bag of Feline Greenie...
I don't want to do business myself any more with Pointe South. I had been going there for years because they are convenient. But they are expensive and recently I bought a 1.6 oz bag of Feline Greenies Pill Pockets. They charged $12.18 plus tax! My cat would not eat them at all. (That comes out to $121.80 per pound!) I e-mailed Greenies. They said all their products are 100% satisfaction guaranteed. Was told to return them to vets office with receipt. Which I did. They refused to take them back because they were open! Then after another call to Greenies and another call to Pointe South and being put on hold for a while, I was finally told they would take them back because they finally read the bottom of the package. They didn't even know what the return policy was. Really poor customer service. I'm sure there are better places to go, just have to sacrifice a little convenience.
niki.blue.165
18 Jun 2013
REPORT
Overpriced and uncaring. Try Creekside Veterinary in Archdale. Better treatment and ALOT cheaper!!
clairebritaniflores
30 Jan 2013
REPORT
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Please call
(336) 495-3000
131 Pointe South Drive
Randleman North Carolina 27317
Business Hours
Monday
Mon
07:00AM-19:30PM
Tuesday
Tue
07:00AM-19:30PM
Wednesday
Wed
07:00AM-19:30PM
Thursday
Thu
07:00AM-19:30PM
Friday
Fri
07:00AM-19:30PM
Saturday
Sat
08:00AM-13:00PM
Popular Hours
Closed on Sunday
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Pointe South Animal Hospital
Randleman, North Carolina
131 Pointe South Drive
Randleman North Carolina 27317
Business Hours
Monday
07:00AM-19:30PM
Tuesday
07:00AM-19:30PM
Wednesday
07:00AM-19:30PM
Thursday
07:00AM-19:30PM
Friday
07:00AM-19:30PM
Saturday
08:00AM-13:00PM
Popular Hours
Closed on Sunday
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Krystle K.
12 Dec 2018
Prompt, courteous, professional and knowledgeable. The whole staff. Good pricing as well.
Kate H.
14 Nov 2018
1 star isn't even deserved... I honestly don't know where to start. this will be long, but I really thing you should read this...I am not one to leave a review, but my experience was so bad, I feel li...
1 star isn't even deserved... I honestly don't know where to start. this will be long, but I really thing you should read this...I am not one to leave a review, but my experience was so bad, I feel like it's my duty to let others know to avoid this place if at all possible. My husband and I had a new puppy (3 months) and she was having some major urine issues; frequent urination, strong odor, drinking excess water, etc. Point South was the second vet we took her to for another recommendation and boy was that a complete waste of time and money. For an entire week I found myself going back and fourth to this vet and waiting for HOURS to be taken care of. The first visit we were scheduled for an exam and urinalysis at 12. I didn't see the vet until 1:30pm or 1:45pm and when we finally had the urinalysis done, someone "forgot" to put that urine on ice overnight so I got a call the next morning asking if we could come back and repeat the process. I know accidents happen so I kept my cool and expected things to get done quick our second visit...I drove all the way back the next morning (35 minutes away), took off work yet again, and arrived. The front desk staff (Angie) had no clue who I was and what I was there for. I had my puppy and adult dog in the car and mentioned to them that they needed to collect ASAP since my puppy usually urinated in the car as soon as we reached a destination. I gave them instructions to come to the car and be prepared to collect the sample. The Tech came to my car about 15-20 minutes later and did not bring anything to collect the sample, in which my puppy urinated ALL over me, all while the vet made the comment, "Aw you potted all over mommy". I was fuming. After that she took my puppy inside...35 minutes later the tech came to my car (I had to keep it running for my adult dog because I didn't want her to get hot while we waited forever; just wasting gas money as they took forever) and asked me if I could come back because she emptied her bladder on me. The nerve to ask me to come back AGAIN after ALL of that. I had no choice but to wait more and instructed them to give her water and she will urinate soon or her bladder would be full for them to derive it through a needle. An hour later I couldn't take it and went inside and asked for some communication. It was ridiculous. I came to find out that the DMV went to lunch and I wasn't waiting on my pup, I was waiting on HIM. Your kidding me. He was the only person that could derive the urine safely with the needle I came to find out, but rather than knocking that out for me before he went on a hour lunch, he just left. I was dumbfounded. None of this was ever communicated to me from the start. The front desk staff Angie was incredibly rude, making very smart comments to me etc. I would never ever treat a customer like this place treated me. I demanded my dog and a refund. I was DONE. When they brought me my dog she urinated everywhere! And they had been telling me she wouldn't go? They just kept giving her tons of water until the vet got back form his lunch; whatever time that was going to be. Like wow... I only got a refund for the urinalysis but honestly I want a refund for my time and exam fees. It was a TOTAL WASTE of gas, time, and money. I took off work for two entire days to get nowhere. After all of that I still had a sick puppy, lost money from driving there and back, and time I had to take off work. I never received a call from the owner trying to handle this matter or trying to figure out why a prospect customer left in tears. Nothing.These people say there mission is:-Care for our patients and their owners-Heal our patients by providing high quality medical care-Share our love of animals with others-Educate ourselves about the science of veterinary medicine and the art of customer service through colleagues, patients and their owners.As you can see I highly disagree and cannot find anything to back up this "mission statement". Don't waste your time, your money, or your patience. They should be closed and I know that is a strong statement, but as an animal lover and business professional the lack of care for the animal or the customer was just unforeseen and I hope to save some of you from all the stress I had to go through myself and pup my poor pup through.
Angela Freeman
1 Jul 2018
I just think that you should be able to buy your pet whatever they need without all the restrictions.
Val Moore
1 Jun 2018
Awesome people working here. They are very caring! I drive 30 minutes to get to them for my cats checkups and boarding, that's how good they are!
rachel marino
29 May 2018
I have taken my dogs here on multiple occasions and Dr. Berdeen is always amazing as well as the other staff! I always feel safe putting my dogs in their care!
Debbie Perez
28 May 2018
I brought my dog in 3 times for the same problem, diarrhea and vomitting and they supposedly ran tests. I knew something wasn't right but I trusted them. I brought her in last Thursday and they diagno...
I brought my dog in 3 times for the same problem, diarrhea and vomitting and they supposedly ran tests. I knew something wasn't right but I trusted them. I brought her in last Thursday and they diagnosed with kidney failure end stages! They should have tested the other 3 times I brought her in! I went back Friday evening to get IV fluids and that Dr said she should have been tested but it didn't show that she was in her records. End result...I had to put her to sleep yesterday because she was so pitiful. I know they couldn't reverse the kidney damage but they should have diagnosed her earlier and I would have changed her diet which I read helps a lot.
DONT GO TO POINTE SOUTH!!! Somebody warned me but I didn't listen...
Jeanette Harmon
9 May 2018
They take care of my tobybaby and I have kitty name Benson they are always get the best care...I recommend anyone with a pet to bring them..staff is very freindly
Angela Ramirez Tellez
1 May 2018
I asked the male Veterinarian if my sweet lil female pitbull was pregnant because her little thingys that hold their milk started to drop. Oh no his answer was, I can tell by looking at her she's not,...
I asked the male Veterinarian if my sweet lil female pitbull was pregnant because her little thingys that hold their milk started to drop. Oh no his answer was, I can tell by looking at her she's not, their milk sacks will do that with some dogs. Well guess what November 23rd, I was delivering6 puppies. A MONTH LATER. WOW...What an obvious show of lazyness.
Jai Brown
26 Apr 2018
I wish I could love this page instead of just liking it. I live 45 minutes away with numerous vets between us and them, but I'll make the drive every time (as long as it's not a super time sensitive e...
I wish I could love this page instead of just liking it. I live 45 minutes away with numerous vets between us and them, but I'll make the drive every time (as long as it's not a super time sensitive emergency). These people are so attentive and caring, willing to spend the extra time to answer any questions and calm fears. Highly recommend taking your fur babies here.
Kimberly Lance Heisel
11 Apr 2018
This practice is full of hard working people who genuinely care about animals. Great medical and lots of love for your fur babies.
Kristin Dixon Summey
10 Apr 2018
I can't say enough how much I love this vet!! They treat my dog like he is part of their family. They always work him in when he isn't feeling well. He just had his leg amputated and every time I have...
I can't say enough how much I love this vet!! They treat my dog like he is part of their family. They always work him in when he isn't feeling well. He just had his leg amputated and every time I have a concern they let me bring him in to check it out. They are very reasonably priced and willing to do the most cost effective treatments. I know my dogs are in great hands and loved when they are there.
misty doss
29 Mar 2018
Reasonable fees. Great staff
Michael Todd Collins
26 Mar 2018
My Danes always go to point south Very fair and care for my babies as their own I wouldn’t change vets for the world
Debbie Evans
8 Mar 2018
Best vet & kennel in the area! They really care about your pet. Thanks so much!
Kaitlyn Elkes Staley
5 Mar 2018
We PSAH!!! Our Golden retriever Palmer has had nothing but top notch care while at Point South! We wouldn’t take her anywhere else! The receptionist and vet techs always love on our girl when we come...
We PSAH!!! Our Golden retriever Palmer has had nothing but top notch care while at Point South! We wouldn’t take her anywhere else! The receptionist and vet techs always love on our girl when we come in and the Vets are wonderful and compassionate! Thank you to everyone at Point South!
Ashley Jordan
4 Mar 2018
The staff is wonderful and the vets are awesome and really care about their clients. We have been taking our pets to them for years. Highly recommend.
McKayla Lucas
22 Feb 2018
I used to come by Pointe South but their prices are very high. That being said though, they've been a blessing to my community in calling owners about lost pets and they do have good staff.
Bethany Nichols
21 Feb 2018
They are the best vets I have ever been to. The techs are great and so are the vet doctors. They care about the animals they see. Try to help as much as they can. Anytime I have a question I get it an...
They are the best vets I have ever been to. The techs are great and so are the vet doctors. They care about the animals they see. Try to help as much as they can. Anytime I have a question I get it answered. If you have an emergency they work you into the schedule. They are awesome.
Jonathan McClure
6 Feb 2018
The owner and his wife enjoy not having bread on thier table and sent a letter stating That they could not meet our needs to find a new Vet
Valen Canoy
9 Jan 2018
The staff at Pointe South Animal Hospital went above and beyond for my sweet Murph today. Thank you so much for posting the picture and a huge thank you to the man and firefighters who brought him to ...
The staff at Pointe South Animal Hospital went above and beyond for my sweet Murph today. Thank you so much for posting the picture and a huge thank you to the man and firefighters who brought him to you. I will forever be grateful. Thank you for saving his life. You will never know how much this truly means to me. Thank you.
Shaun H.
26 Dec 2017
Had billing issue, but got it straightened out. They are pleasant but have some issues communicating costs ahead of time.
Jamie McAden-McMillan
15 Dec 2017
While going to the vet isn’t always fun, we are always happy with the care our little guy receives. We love the doctors and staff!
William Rarick
15 May 2017
Best vets and staff ever! I love Pointe South.
Khristian
29 Apr 2017
Thank you so much Pointe South! This is by far the best most trust worthy animal place. If you truly love animals like we do and you take care of them and truly love your fur babies then this is the p...
Thank you so much Pointe South! This is by far the best most trust worthy animal place. If you truly love animals like we do and you take care of them and truly love your fur babies then this is the place to go. Our pug we had for 20 years and his name was Odie and 2 years ago we had to put him down old age got to him and we couldn't let him suffer in pain and you guys let us stay with him and he went peacefully with his tongue stuck out like he always had it and it's was painful but I couldn't have gone anywhere else thank you and all of our other fur babies are rescues our Maltese gets groomed here every month and she got fixed and as you can tell you wouldnt even know on her stomach theres the tiniest of scar but it healed perfectly and thank you for taking care of them and helping us keep them alive and well taken care of they even love you and dogs are good judgements of character I wouldn't want to go anywhere and they mistreat my dogs thank you for everything you've done I love you all and my family personally for decades and decades back generations since you've opened with animals and animals we have always gone to Pointe South and I wouldn't go anywhere else
Katie Sams
15 Apr 2017
I have known Clint & Nancy for over 18 years and can honestly say they are such kind and caring health care professionals. Their skills are only enhanced by their love for animals and compassion towar...
I have known Clint & Nancy for over 18 years and can honestly say they are such kind and caring health care professionals. Their skills are only enhanced by their love for animals and compassion towards owners. You won't regret using their services for your pets aka family.
Tess Hutchens
5 Feb 2017
My husband and I cannot say enough about the compassion and kindness with which we, as well as our sweet Bailey were treated by the doctors and staff at Pointe South. Thank you just isn't enough! Be...
My husband and I cannot say enough about the compassion and kindness with which we, as well as our sweet Bailey were treated by the doctors and staff at Pointe South. Thank you just isn't enough! Best veterinary clinic ever!!!
Kayla Loki Warr
4 Feb 2017
After being told they couldn't do anything for my poor dog without charging me $300+ I've never went back. I was at a loss thinking there could not be anything done for my dogs poor bowed out legs. He...
After being told they couldn't do anything for my poor dog without charging me $300+ I've never went back. I was at a loss thinking there could not be anything done for my dogs poor bowed out legs. He was in pain and you could tell! My dog never has just growled at someone for no reason but he would not let these people near him. Which tells me a lot. Staff is very rude with the exception of a few of the receptionists. Their prices are also so high you can hardly afford to take your pets there. I started going to Dr.Tanner at Creekside Vet in Archdale. She's amazing, so sweet, she actually cares and her staff is wonderful. They also have very affordable prices. :)
Brittany Sibbett
4 Feb 2017
I am so unhappy with this place as I write this message. I am normally not one to write reviews but I'm making an exception. I called up there tonight at 7 to run our boxer up there because her lip an...
I am so unhappy with this place as I write this message. I am normally not one to write reviews but I'm making an exception. I called up there tonight at 7 to run our boxer up there because her lip and some of the left side of the face was swollen. I had just got home from work which is why I wasn't aware sooner. The lady who answered was highly rude because it was close to closing and she said they had other clients there so I would probably need to take her to Greensboro. She asked the vet and she said if I could be there in 5 min she would see us...my husband ran her straight up there. They did see her within a timely manner which was nice. I sincerely apologize we had to call near time to close because I work in the medical field and I know what it's like working late but the lady who answered on 2/3/17 around 7pm was so rude. Then they charged me $19.79 for an injection of Benadryl...this is something I could have gave her from home but they didn't even ask if we had some at home to give her they just wanted the money and charged us $72 in all....I have already had a bad experience here when we lost of beloved Doberman who was 6 years old last year in April and they didn't even send a card or send their condolences when I called to let them know he passed from cancer...they didn't care at all they showed no compassion or sympathy for our loss. They need compassionate employees and they need to work on their prices..they also should discuss prices and what to expect and give other options. I feel like I was completely ripped off tonight...I have took her to another vet since she was a pup because of this and when giving another chance they let me down again. This is unacceptable...it's just the reason why I have switched her clinics. The only thing I can thank this clinic for is allowing us to take her there tonight.
Tim Fogarty
27 Jan 2017
My pups and I love the Doctors, techs, groomers, and front desk folks. Exceeds expectations. :-)
Tiffany Amberlyn Kennedy
10 Jan 2017
Love all of the staff here! They love my furbabies (Lilly and Milo) and are very compassionate with them. Dr. Berdeen is so down to earth and easy to talk to about my animals' care.
Penny Rowe Clemens
22 Dec 2016
When my Piper had to be put down . The Vet Marie was very mean to me and showed me no compassion at all. I wont take my pets to her ever again. I will only let them be seen by Dr. Berdeen..I have alwa...
When my Piper had to be put down . The Vet Marie was very mean to me and showed me no compassion at all. I wont take my pets to her ever again. I will only let them be seen by Dr. Berdeen..I have always taken my fur kids there. But since Marie made me feel like awful pet owner and a human being. I have doubts to go back or not. But I do like Dr. Berdeen. Never ever want to see Marie again
Amber King Camp
13 Dec 2016
Favorite vet in 10 years of having pets. Will be back in sickness and in health!!! Thank you!!
Tammy Annette Brower
6 Dec 2016
I think pointe south cares about their animals like family and they take very good care of my babies when they are with them.they are very true to their jobs and the animals they tend to.thank you poi...
I think pointe south cares about their animals like family and they take very good care of my babies when they are with them.they are very true to their jobs and the animals they tend to.thank you pointe south
Trudy L.
27 Oct 2016
I absolutely love this veterinarian hospital , they definitely go above the rest , they took care of my sweet baby until her time here on earth was done ....... and now I'm driving almost 35 or ...
I absolutely love this veterinarian hospital , they definitely go above the rest , they took care of my sweet baby until her time here on earth was done ....... and now I'm driving almost 35 or 40 minutes to get back just to this hospital with my new babies .... I wouldn't consider going anywhere else ...... The staff is great the hospital is always clean their up-to-date on everything they make sure you know what you're doing ....... they spend the time with you that you need ....... they are also the most reasonably priced hospital, of course that's just the bonus...... I have been going to this hospital for well over eight years ........ and believe me I've had animals all my life ....... I totally trust them with my fur children ...... I cannot thank them enough for everything they have done for me and my fur children ........
Amy Strader
12 Oct 2016
I've been taking my dog here since we adopted him 6 years ago. Dr. Berdeen and his caring staff always take wonderful care of my pup! Would highly recommend this business to anyone looking for veter...
I've been taking my dog here since we adopted him 6 years ago. Dr. Berdeen and his caring staff always take wonderful care of my pup! Would highly recommend this business to anyone looking for veterinary services.
Kiara A.
7 Oct 2016
Their staff is phenomenal. The amount of time and effort they put into making sure our pets are always in the best shape is outstanding. Would recommend to everyone and anyone.
John Donohoe
6 Oct 2016
I have visited this animal hospital several times. They have always treated my pet with great care. My cat can be aggressive at times. Despite that they were always very compassionate and loving to ...
I have visited this animal hospital several times. They have always treated my pet with great care. My cat can be aggressive at times. Despite that they were always very compassionate and loving to her. I have never known the practice to be less than welcoming and wonderful.
When you are engaging a veterinarian you are engaging a professional. The charges at this clinic are not out of line with any other clinics in the area, but the service and care are excellent.
Hunter Riverstone
1 Sep 2016
They've gotten more expensive in the 2 years that I've been taking my pets there. The doctor isn't usually in until 9am, but the office opens at 7am. All you have until then are nurses and a snotty re...
They've gotten more expensive in the 2 years that I've been taking my pets there. The doctor isn't usually in until 9am, but the office opens at 7am. All you have until then are nurses and a snotty receptionist that looks at you like "What do you want me to do with your dying kitten? I'm not qualified to make any decision except to take calls and push paper around." and I don't think they can do what the doctor does. So what do you do for 2 hours? Sit and twiddle your thumbs and watch your animal die in your arms? Thanks, but no thanks. I have better things to do.
Amy M.
9 Aug 2016
Dr. Berdeen and his wonderful Staff are amazing. I have lived in NC for only 9 years and the quality of care I receive from Pointe South reminds me of the top notch animal hospital I used to go to whe...
Dr. Berdeen and his wonderful Staff are amazing. I have lived in NC for only 9 years and the quality of care I receive from Pointe South reminds me of the top notch animal hospital I used to go to when I lived in Los Angeles. When it comes to my beloved fur babies I wouldn't go anywhere else.
Brianna Scott
24 Jul 2016
I love Pointe South! They take such wonderful care of my boys. The entire staff is so compassionate, kind, patient, and you can tell they are all so passionate about helping animals. The things I love...
I love Pointe South! They take such wonderful care of my boys. The entire staff is so compassionate, kind, patient, and you can tell they are all so passionate about helping animals. The things I love most are that they are always so nice on the phone when I call, you can email them with quick questions, the staff greets you and your babies when you come in, the doctors listen to your concerns and will answer your questions, they are so patient with the animals and take their time to really examine them. They don't rush to give vaccines or do tests and they cuddle and pet my boys to relax them. Their services are so reasonable that it's shocking. I don't care if I have to drive two hours, I will always take my furbabies to Pointe South. I wish I had known about this hospital a year ago! <3
Yomarée S. Cortés-Daz
9 May 2016
I have an 11 year old mix chihuahua boy and a 1 year old chihuahua girl - in other hospitals my baby boy wasnt comfortable and he would try to bit every one, but here he has never tried to bite no one...
I have an 11 year old mix chihuahua boy and a 1 year old chihuahua girl - in other hospitals my baby boy wasnt comfortable and he would try to bit every one, but here he has never tried to bite no one. Both of my kids like the place, the vets are really nice with both of them - and with me - since Im a histerical and very over protective mom. So far they have being very sharp with every diagnostic...
Becky Q.
28 May 2014
We've been taking our pets to Pointe South since 2010. The staff is kind and so good with our dog and cat. We have a few vet clinics closer to our home, but we will always drive a bit further for the ...
We've been taking our pets to Pointe South since 2010. The staff is kind and so good with our dog and cat. We have a few vet clinics closer to our home, but we will always drive a bit further for the staff and vets at Pointe South.
Danielle C.
5 May 2014
Dr. Berdeen and his team took great care of my dog Sofie.
YPMobile User
5 May 2014
I can't say enough nice things about the team at Pointe South Animal Hospital! I've been going there for years and they have taken such good care of my animals. They have helped me face and come to te...
I can't say enough nice things about the team at Pointe South Animal Hospital! I've been going there for years and they have taken such good care of my animals. They have helped me face and come to terms with some difficult decisions, I highly recommend them!
Amy S.
3 May 2014
I have been taking my dog Scrappy to Pointe South Animal Hospital since we adopted him three years ago. They have taken great care of him and he's a very healthy pup! The staff is friendly and skill...
I have been taking my dog Scrappy to Pointe South Animal Hospital since we adopted him three years ago. They have taken great care of him and he's a very healthy pup! The staff is friendly and skilled. I have recommended this vet to my friends.
Anne S.
3 May 2014
The doctor and staff took great care of my cat Nellie. She is usually scared when she leaves the house but they made her comfortable. Overall a good experience.
jason.rich.942
30 Nov 2013
Very Terrible customer service especially when it comes to euthanasia.
catpaws
28 Oct 2013
I don't want to do business myself any more with Pointe South. I had been going there for years because they are convenient. But they are expensive and recently I bought a 1.6 oz bag of Feline Greenie...
I don't want to do business myself any more with Pointe South. I had been going there for years because they are convenient. But they are expensive and recently I bought a 1.6 oz bag of Feline Greenies Pill Pockets. They charged $12.18 plus tax! My cat would not eat them at all. (That comes out to $121.80 per pound!) I e-mailed Greenies. They said all their products are 100% satisfaction guaranteed. Was told to return them to vets office with receipt. Which I did. They refused to take them back because they were open! Then after another call to Greenies and another call to Pointe South and being put on hold for a while, I was finally told they would take them back because they finally read the bottom of the package. They didn't even know what the return policy was. Really poor customer service. I'm sure there are better places to go, just have to sacrifice a little convenience.
niki.blue.165
18 Jun 2013
Overpriced and uncaring. Try Creekside Veterinary in Archdale. Better treatment and ALOT cheaper!!
clairebritaniflores
30 Jan 2013
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