Thank you for always providing excellent care for my dog Margie and Zoey. We’ve been coming here for many years and never had a bad experience. The doctors and staff is very knowledgeable and professional. I recommend this place to anyone wanting top notch service. Read Less

Friday 11/8/19- Kobe is throwing up a slimy & white foamy substance multiple times today. Saturday 11/9/19-Kobe has terrible diarrhea. Sunday 11/10/19- I woke up to let Kobe out and found blood all in his crate. Rushed to Reidsville Veterinary Hospital. I was well aware it would be a higher cost because it was during emergency hours. The vet assistant was short, had shoulder length dirty-blonde hair, and was extremely rude. I cannot remember her name. She took Kobe to run blood tests, xrays, and a stool sample. She left the door open so we heard her contradicting us tell her about blood in his stool. She claimed she never found any. I have photos of his crate from that morning. She came back with Dr. Shinew and said that he has pancreatitis and showed us an xray indicating blockage in his stomach. She gave us an option to let him stay or we take him home. Of course my dog is in pain , so I agreed for them to keep him and figure out what was wrong with him. The vet assistant asked twice what our financial limit was and we didn’t have one, at the time. She said they would insert Barium into Kobe to see if he truly does have a blockage and that would determine if they need surgery. They charged me $1,000 for a down payment to keep and treat him. Dr. Shinew called me back around 5pm and said the Barium indicates a blockage because it hasn’t moved like it should. She stated they would have to do surgery to remove the foreign objects. At 5:33pm they called back and said they need a $2,000 down payment before the begin on surgery. At 7:34pm I received a call from Shinew saying surgery went great. There was no foreign matter to remove (which is what the surgery was for), but his stomach lining was rubbery so they took a sample to send off to the labs. Dr. Shinew stated it was unusual for a dog to have a rubbery stomach lining. She never said what it could be or what she was testing for. She mentioned that I would receive a refund due to her not having to remove anything foreign. I personally feel that they removed a sample of his stomach lining to make it seem like the surgery was necessary. What happened to the foreign materials we were shown in his xray? We asked numerous times and nobody could give a solid answer. Monday 11/11/19- I called to check on Kobe at 11:35am. They said he’s doing fine , except they are syringe feeding him. They said if he keeps up the good work that he will be able to come home on Tuesday 11/12/19. Tuesday-I called at 9:28AM to check on Kobe. They said he pooped and he’s doing great so I can pick him up no later than 8pm. I was told that he was still being fed by syringe and they would show me how to feed him properly. At 5:30pm I tell the secretary I’m there to pick up Kobe. She calls to the back and tells them I’m up front. A very sweet lady with tattoos on her arms and long hair in a ponytail came up front to bring us to the back. We asked her about the xrays and she said she wasn’t knowledgeable about them. She went over the discharge instructions and walked us back up front. We get back up front and the secretary tells us we have a remaining balance of $58.53. We became furious. We told them that we were mentioned something about a refund. They secretary said she would notify her office manager, Kathe Nagy. Ms. Nagy came up front and asked why we were upset. We said we were promised a refund so why do we still owe and that the surgery was pointless because he was opened up for something we never agreed on. The point of the surgery was to remove foreign materials. Magically, there wasn’t any foreign materials when the surgery occurred. If he had a bowl movement, why continue with the surgery? Do another xray(they’re way cheaper than surgery.) Ms. Nagy, the office manager, then said that they removed a sample of his stomach lining to test for possible cancer. WHY IS A OFFICE MANAGER TELLING ME THIS. The vet never said ANYTHING about this when we communicated over the phone, multiple times. Ms. Nagy refused to give a refund or even apologize for anything that was conducted wrongfully in that office. When Kobe got into my arms, I could feel his spine, literally. His upper body was bigger than his lower body. When he first arrived there he weighed 7.4lbs, even after his diarrhea and vomiting episodes. When he came back into my care, he weighed 5.6lbs. Nearly a 2lb weight loss! How ridiculous. I am NEVER returning to this office to participate in ANY future business with them. Read Less

I love this place! I live about 30 mins away and most of the time go to a vet, much closer. But I have only been there twice, the first time my yorkie was pregnant and we wanted an ultrasound. The second time was more of an emergency and Dr. Carrol fixed my little baby in no time. It took less than 24 hours to correct the issue with the medicine the Dr. provided! Read Less