Our dog has gone to Willow Creek for several years. He is getting older and has recently had two ACL’s repaired and he needed a cracked tooth removed. Willow Creek performed all necessary labs and then insisted on re-running any labs with the slightest abnormality. They called multiple times after we dropped him off and brought up new issues and concerns throughout the morning. The issue has not been with charges or quality of service but with inconsistency, and the constant bombardment of new requirements after we have already dropped him off. We informed the veterinarian that once this procedure is done we would be looking for a new vet for him, and now they refuse to treat him or do the surgery. As a provider I would always treat my patient and I would not refuse care to a person or animal if they informed me that they would be looking for another provider. Willow Creek was unprofessional and unwilling to accept any criticism that would lead to improved customer relationship or patient outcome. Consider another vet office prior to going to Willow Creek. Read Less

Our dog has gone to Willow Creek for several years. He is getting older and has recently had two ACL’s repaired and he needed a cracked tooth removed. Willow Creek performed all necessary labs and then insisted on re-running any labs with the slightest abnormality. They called multiple times after we dropped him off and brought up new issues and concerns throughout the morning. The issue has not been with charges or quality of service but with inconsistency, and the constant bombardment of new requirements after we have already dropped him off. We informed the veterinarian that once this procedure is done we would be looking for a new vet for him, and now they refuse to treat him or do the surgery. As a provider I would always treat my patient and I would not refuse care to a person or animal if they informed me that they would be looking for another provider. Willow Creek was unprofessional and unwilling to accept any criticism that would lead to improved customer relationship or patient outcome. Consider another vet office prior to going to Willow Creek. Read Less

I had the best experience with this veterinarian office. I have bought a puppy and I didn’t realize that the puppy had some deformities. As soon as the Vet walked into the room she noticed it immediately. She gave me great options and still took care of my puppy with loving care. Would definitely recommend this clinic to everyone. Read Less

I ABSOLUTELY love every single person there! They have the best folks with the biggest hearts at ANY vet that I’ve EVER been to. My beagle baby fell in love with everyone she met and she was totally at ease. Dr Schaller actually was on her hands and knees making friends with our fur baby. If you are need of a great vet who will love your pet like you do, this is the spot to go! Thanks to all of you!!! And Faye thanks you too! ❤️ Read Less

I did love this place! Now I'm not sure if she really cares as much as I thought. She saved my dogs life when we found her... but now since we moved vets (we switched years ago) they have all of sudden decided not to board our sweet baby!! They didn't give us any warning or notice to this. They are the only ones to ever keep our dog and the only place I did trust... I guess they want all my money not just boarding money. We don't live in sanford and found a vet that was closer and had a very good reputation. I'm sadden they don't consider us a client when they have seen my dog(s) for appointments, boarding and grooming every year. I'm very disappointed that they refuse to keep my dog (that they just boarded in April). I guess they don't love the animals like I thought... I thought they loved my dog as much as me but no I guess they just want your money. Save yourself a heartache and pick a vet that will love your pet as much as you. Because this is not the place. Before they were so rude, I even considered switching my dog back to willow creek so I could have them as my boarders. But they refuse to board my dog at this time... not sure what that means or why since I can't get an answer... Now I have to find someone new to watch my already fearful rescued dog... thanks for caring.. oh wait you don't... please save yourself some time and find a loving and caring vet! And their prices are much higher compared to other vets in town and the surrounding area! I have recommended willow creek to so many and now I regret that. I wouldn't let them watch a pet rock at this point. I'm glad the years we went there and all the times you watched my dog and "loved" her so much was all a lie. Read Less

We brought my very old man Sebastian here. His final visit Dr Schaller helped him cross the rainbow bridge to his next life peacefully. I can not thank her enough for her kindness and professionalism. Thank you for crying with us and treating our pupper with love and dignity during his final minutes. We are forever grateful. The staff is excellent here and cares about your pets. They absolutely get 5 stars! Read Less

My wife and I adopted our dog from the Humane Society back in 2012.  He has had many health complications...Anyways, when we moved out to the Pines area back in 2014, our dog started having some eye issues.  We tried two veterinarians before taking him out to Willow Creek Animal Hospital.  It was the best decision my wife and I have ever made in regards to our dog.  They are amazing!  Dr.  Schaller is the best veterinarian!  She is so knowledgable and I will not take him anywhere else!  Thank you Dr. Schaller for all of your help!  Truly appreciate it! Read Less

Boarded and vaccinated my dog here since he was a pup....Dr. Schaller said my dog was extremely energetic and needed an outlet, so she tried expending his energy herself the last time he was boarded and she reported to me that "I was right, he just has way too much." This past weekend, he was boarding there again. I received nightly texts saying how sweet he was, and how good he was for the vet assistants there...then when he gets picked up, the receptionist tells us he is too wild on a leash so we got charged an additional $50 AND we are no longer allowed there?? It just doesn't add up. If he were so "wild", why on earth was I receiving sweet messages from their staff every night? More importantly, why wasn't I called if it were so horrible??! This is no way to run a business and I am appalled at the way we were handled as clients. I will never go back there again. Read Less

I want to thank everyone at the willow creek animal hospital yesterday for being there and helping me threw one of the hardest times of my life ...i had to let my sweet baby girl lokita earn her kitty wings ...and i felt nothing but understanding and support and compassion...thank you all so very much and we will see you soon ...love Betty Ann , pinto and layla Read Less

They went above and beyond after another vet botched a few things prior to us getting our sweet boy. They even had me text photo's on the weekends to ensure things were continuing to improve. Cannot say enough good things about Willow Creek. Thank you so much for your love of my fur babies! Read Less

Got a same day appointment for both of my dogs! The staff was very friendly and helpful even tho we had our wild one year old son with us. Love love the doctor! She was super informative & they called our previous vet office out of state to make sure we didn't over vaccinate our pups! We drove about 35 mins to visit this office and it was absolutely worth it!! They also give a military discount on services. Highly recommended to anyone looking for a new vet office :) & I am super picky about where I take my dogs!! Read Less

This was our third choice for boarding our dog when we decided on a last minute over night trip Memorial Day Weekend. We're happy to have found a safe place for her last minute as our two preferred boarding places were full. But, not thrilled about their holiday boarding hours or requirements. For a Sat-Sun trip they required a Fri-Tues stay. They apparently don't have the staff to handle check ins or checkouts during holidays, though they have staff to feed and care for the animals. They also required exams and extras that the other two leading vet/boarders in town have not required. It seemed like a big push to charge more. She is up to date on everything needed usually. They are also requiring a check out appt to go over the exam given. Without any flexibility for these appt times. Usually, you can come pick up at anytime I checkout date. I'm sure we will not be using Willow Creek for boarding again. And am already scheduling our preferred boarder for our next weekend trip.Read Less

Love it here! Dr. Schaller is so good with our furry babies :) Very clean rooms and very helpful staff. We have 4 pups and I love that they offer military discounts and their referral program is awesome... I drive out of my way to bring my babies here. Read Less

I have been Dr Shaller's customer for many years, even before she opened this facility. I have only positive things to say about this vet office. The place is very warm and welcoming, with free coffee/beverages and pet treats for waiting customers, several TVs throughout. A big screen in the waiting room with a wonderful slideshow of all the clinic's furry visitors. If you are patient you might see a picture of your pet too! :)Dr Shaller is a compassionate, honest and warm veterinarian. We have shared happy and mournful times throughout the years. I am not sure why some negative reviews. The prices are average for a vet (we all know it's not cheap. Buy health insurance for your pets if you complain about high prices. It would be the same if you went to a human doctor with no insurance). I wish they were open on Saturdays.I also boarded my cats a couple of times and the experience was very positive. Read Less

I have been Dr Shaller's customer for many years, even before she opened this facility. I have only positive things to say about this vet office. The place is very warm and welcoming, with free coffee/beverages and pet treats for waiting customers, several TVs throughout. A big screen in the waiting room with a wonderful slideshow of all the clinic's furry visitors. If you are patient you might see a picture of your pet too! :)Dr Shaller is a compassionate, honest and warm veterinarian. We have shared happy and mournful times throughout the years. I am not sure why some negative reviews. The prices are average for a vet (we all know it's not cheap. Buy health insurance for your pets if you complain about high prices. It would be the same if you went to a human doctor with no insurance). I wish they were open on Saturdays.I also boarded my cats a couple of times and the experience was very positive. Read Less

I am visiting in Sanford from Scottsdale AZ with my pup Ruby and wanted to make sure she was protected from what ever we may come across on our time here. We have been treated so well and appreciate all the information we have received from you and your office staff. Thanks for caring for my Ruby as much as I do. Read Less

At first this place seemed like a really nice place with friendly people who care a lot about the animals brought there. After going to this place I will never again step foot in this place. My puppy was extremely sick and in a lot of pain but do you think anybody at this place cared? No they didn't all they cared about was the money. I waited 2 hours before the vet even came in the room to examine my sick puppy. Finally after she came in before she even said anything about my dog she started talking about a down payment. At the time I didn't care about a down payment I just wanted her to help my dog. When she finally did the test on my dog and it came back she once again went back to talking about how we were going to pay for the treatment. She have me 3 options. 1 pay $300 deposit to start treatment right away for something she "thought" might be wrong with my dog. 2 go home and see if my dog gets better on her own. 3 pay $175 to have my dog sent off to a landfill to be disposed of. This was her exact words! Now that's not what you say to people. Then she left out the room and the nurse came back in to ask us what our decision was because they needed that room for another person! In the end I had to still pay $100 just to leave and take my sick puppy home where she died within 30 minutes. The nurse then called me the net day to see if I had changed my mind and wanted to bring my puppy back for treatment. When I had told her that my dog had died her response was "we'll is there anything you would like us to do for you ?" There was nothing they could do now that she is gone so I just hung up the phone! This place does not care about the animals all they care about is what's in your bank account! The vet obviously did not go into this career for animals but for her own personal greed!It's the worst place ever and it should be shut down!Read Less

I owned a cat that I chose to leave with my parents five years ago after I got married. I felt it would be best for anxiety not to move her, and it would be good for my parents to have some animal company since I was the last child to leave the nest. When my parents came home from vacation they found that our cat was not herself anymore and my brother who had been looking after her said that she had stopped eating and drinking. We knew it was time to take her to the vet, and chose to bring her to Willow Creek. Dr. Schaller was so gentle and compassionate with our little baby. When the tumor was found on her, we knew she was going to have to be put down, but before the procedure could be done she began to pass on her own naturally. Dr. Schaller was with us through the entire process, and there were tears, but the passing was peaceful. I really appreciate Dr. Schaller being there and being as supportive as she could be as we dealt with the loss of a loved one. This is a great vet with a very caring and loving staff, and that meant a lot to us during this difficult time. Read Less

I got a same day appt for my GSD, Axel, whose ear was bothering him. He was seen by Dr. Schaller and had a horrible ear infection. While I was there I brought up another concern for my boy and rather than want to run tests and run up a bill that she didn't see as necessary, she told me what to watch for. I also planned to have his nails clipped but he felt so bad and was in pain, along with his anxiety, she didn't want to stress him further. I am so thankful for the entire staff at Willow Creek. Their priority is the well being of the patients and their owners. They keep personal budgets in mind and don't try to push something that they feel can wait. They cleaned his ear out and he finally started eating once we got home. They are at the top of their profession and passionate about what they do and who they serve. Thank you so much for making Axel and I both feel better! We have found the best vet around! :)Read Less

There are few places that I trust my 4 year old German Shepard "Asia". We bought her in Germany were the vets are very serious about animal care. Here in the states it seems places are only doing it to punch a time card. I am military and have been all over the US. Asia has seen all different kinds of vets, most that are scarred to even get near her. This is the only place that I know that cares and understands about all animals and their nature. That is why I drove an hour one way to care for my pet/ first daughter. I have read reviews that they are to expensive and refuse treatment if you done have the money. Quality treatment cost money, and the hospital would send you home if you didn't have insurance. I would highly recommend this place to anyone in the Fayetteville area. Read Less

Words cannot express my gratitude towards Dr. Diane Schaller and her wonderful staff of caring, compassionate, animal lovers. All of you helped Ethan , Samuel and I through a very difficult time over this past week. Thank you for saving our beloved Suki Yaki Cherry Blossom (aka Sue) from a fate worse than death. You are all a credit to your professions. With prayers and profound thanks. Warm regards, The Ramroths Read Less

This hospital was recommended to me by 2 friends and one stranger while walking my dog in my new neighborhood. On the day of our appointment I took my 2 year old Aussie and 4 year old daughter hoping they both would behave during the appointment. My dog was greeted by name at the door. While waiting to be seen my daughter enjoyed the foam sticker craft in their children's play area. The nurse took us into a room and asked us about the history of my dog. When my daughter started complaining that she wanted to go the nurse offered a juice box and animal crackers. I appreciated their concern for my daughter's happiness as well as my dog. The doctor came in and introduced herself to me and my daughter then sat on the floor while Cooper crawled into her lap. When it was time for the exam she asked my daughter if she would help her do the examination. They got the doctor's kit from their children's play area. Both my daughter and Cooper thoroughly enjoyed Dr. Schaller and the staff at Willow Creek Animal Hospital and highly recommend them. Read Less

Dr. Schaller and most of her employees are rude and have snobby attitudes. I'm not one to judge but never in my life have I received such horrible service. As I waited in the exam room I heard DR. Schaller and one of her techs who attended me whispering making rude remarks. Everyone who thinks they're nice loving people don't know them at all. My fiancé worked with them a few months back and quit because of how rude they are. I want to warn everyone to stay away from these people. They don't deserve to be in service!! Read Less

Vey caring staff! Both of my dogs love taking trips to Willow Creek-whether it's for an actual check up or just to say hi when I come in to get their food or flea/heart worm treatments. All of their staff is very professional, polite, and caring. Dr. Shaller is amazing with them! She always gets down to their level and lets them get used to her before even starting the exams like she's really getting to know them. When my female dog had to have an immediate exam (which turned into immediate surgery), Dr. Shaller was very gentle with her and made sure my dog was comfortable. The dr. and the techs have always been great about explaining anything that I don't understand, always listen to what I have to say, and always answer any questions that I've had. Prices have always been given to us upfront and we sign off on the quote before any surgeries are performed. The prices have always been very reasonable! But let's face it, these are the lives of family members! You get what you pay for and we have always had excellent care at Willow Creek! Read Less

I took my dog here for all of his initial vaccinations, exams and neuter after saving him from the Shelter. First off they are expensive and are very non flexible with payments. They always try to get you to do extra things to tack on more money. You will go there for one thing and they'll try to convince you to do ten more things and they don't really listen to you. They claim to offer discounts etc. for military but I'm pretty sure that's a lie. I also felt that they were physically rough with my dog during the exams and I did not like that, especially where my dog is small and was at the time very sick. The last straw for me that has made me decide that I do not want to go back there is that in the system I noticed they have my dog listed as "Bad Dog." I don't know what that is supposed to mean, but my dog is by no means bad and I don't want anyone touching him that considers him to be bad! Read Less

I loved the overall experience at Willow Creek. Everyone is very nice and are quick to tend to you and your animals needs! The doctor is very easy to understand and their prices are very reasonable! I will be going back to have my puppy spayed and for all her other vet needs! Read Less

I was recommended to this clinic by a friend. Before actually being my Fur Babes in, I stopped in on a whim and toured the facility. The clinic is well manned and well equiped!! Willow Creek has the latest tools to handle a vast amount of procedures. Dr. Shaller and her staff are very professional and curtious. When I did return with my babes, the staff was amazing. My older pup normally would not allow anyone to clip her nails, her staff accomplished this without stressing her out to much (some is to be expected). And my youngest made friends with the staff. and other pups in the waiting area. I have never see a staff so involved with the care of my pets. They treated them as though they were their pups. I would recommed this clinic to Anyone in the area. Thanks Dr. Schaller and Staff!! China and Winston's Mom Read Less

I have never in my life been treated so badly. My dog needed to have a serious surgery and I had to be referred to another clinic (which was probably the best thing ever). Upon the diagnosis, Dr. Schaller told me that I was too young to be taking care of my dog and that I needed my parents to stop being lazy and do their job. I am in my 20s, well beyond the age to need parent supervision. I can provide for myself and take care of my own animal! She needs to keep her snotty comments to herself. And then she continued to tell the referred vet of the other clinic lies about the case of my dog. Straight up lies that she assumed based on the case, disease of the intestines is common and out of my hands. She acted as though I had planned for my dog to get a disease of his intestines and then think that I wanted him to suffer. Hello, I took him to be checked out as soon as I started noticing, do you really think I would pay so much money to get him help if i wanted to see him suffer? She just thinks that she is a know it all about everything. Its hard enough to listen to her talk in the patient room. She uses so many scientific terms that are in reference to the animals that really she could be saying I found poop on the floor instead of giving answers to the problem. Since I have left, I have noticed that my other vet uses these terms but continues to explain them so that I understand what all is going on. Its like Dr. Schaller just wants to sound superior and what not. I mean I have a BS in Biology and understand very much, but just didn't concentrate in animal science and therefore we, the general public, would not understand completely. She hardly spends any time also with you the client. She just rushes in and then rushes out. I understand she is the only vet in the office, but I am paying you for your services. You can at least stay a little longer to explain what is going on. Just stay away from Bragg st. and use the other local vets, I haven't had a problem yet since I have left. Read Less

The staff and Dr. Schaller are all very compansionate. We lost a family member, and they were very respectful and compasionate. Dr. Schaller sent a card and a dog charm, that brought me to tears. I still have that charm, on my key chain. I can't say enough good things about this clinic and the entire staff. If there is any clinic you wish to invest in, this is the one!Read Less