Small Animal Emergency Services
Vass, North Carolina
Reviews
Vera Rathje
26 Jun 2023
REPORT
I was very pleased with care and customer service for my dog Buffy. Doctors are very attentive and explain everything in detail.
Vet tech lady was amazing, very professional, it was the first time I ...
I was very pleased with care and customer service for my dog Buffy. Doctors are very attentive and explain everything in detail.
Vet tech lady was amazing, very professional, it was the first time I met a professional vet tech. The environment is warm and friendly. Including two beautiful smart kitties who greet customers at the door. Very clean. Bathrooms for customers are very well maintained. We were waiting in the lobby to be seen. It’s not like in Emergency hospital in Fayetteville, where we were supposed to wait in the car for 4 to 6 hours.
I recommend Small Animal emergency services clinic in Vass to everyone who cares for their pets. Thank you so much.
Tilghman Waesche
10 Jul 2018
REPORT
I can't express enough thanks for the help I received last Sunday, July 1. From the moment I called to make sure they were open, then watching "Nurse" Alan Rose carefully kneel down with my beloved We...
I can't express enough thanks for the help I received last Sunday, July 1. From the moment I called to make sure they were open, then watching "Nurse" Alan Rose carefully kneel down with my beloved Westie and take vitals, and then having the opportunity to speak with Dr Tony Ioppolo and hear his thoughts - and his honesty - I felt that we were being given the gentle care and attention of an established client, not someone who had just rushed off the highway. I have spread the word and my thanks to many. I hope some come back to you. I know my big guy left this world with the same love he brought to everyone who knew him
Kyle Rocque
17 Jun 2018
REPORT
Brought our dog in because of a venomous snake bite. I knew odds were it wouldn't be fatal but I came in for information. Treatment is adequate but the problem is it seems like they're more interested...
Brought our dog in because of a venomous snake bite. I knew odds were it wouldn't be fatal but I came in for information. Treatment is adequate but the problem is it seems like they're more interested in the upsells rather than talking about what's going on. I asked both the vet tech and the vet "How bad does it look comparatively to other bites you've seen? Is that amount of swelling indicative of dry bite or a bite with a big venom dump?" Instead of answers I get well we can run a blood test but its 200. We'll also toss her in a kennel for the night just in case. I would have paid you 200 for a legit professional opinion of what is NEEDED not a McDonald's menu of random things you provide. If you want to upsell unnecessary things don't make us wait an hour. Obviously if you thought it was a real problem you would have rushed the vet in. I'd also like to note that the staff is nice and mostly helpful I assume its not their fault but maybe its the owners business model or some sort of incentive system driving their actions. *edit after response* I said if you want to upsell things don't make us wait an hour. I never said waiting an hour was an issue. My point was that obviously if you thought something was really bad it wouldn't have taken an hour to get the list of possible treatments. I understand there are financial constraints on some. My issue is this- I wanted to know what the expert thought was NEEDED. If something is optional then I want to know what it helps and or effects. If you offer me a service like a blood clot test you should explain what info it will give and what follow-up treatment based off results will be. The problem is you offer a one off standard treatment and don't base it off that dogs particular situation. Cost isn't the issue the issue is effectiveness of treatment. Also for you to say I can't find you in the system is ridiculous do you think I'm making this up? I bet my wife's name is in the system. It's my opinion that your vet knew the bite probably wasn't bad but still offered unnecessary services to increase the ticket total disregarding that an uneeded overnight stay would be more stressful to the dog. If my dog needs to be kept just simply say. We need to keep her overnight period. If you go to the dentist he says "That cavity NEEDS to be filled" you can ignore it but it doesn't change the need. Your vet said we can keep her but never told me how much need there was for that service.
Morgan Milani
12 Feb 2018
REPORT
The service we received was prompt, professional, and caring. I’m so glad for Small Animal Emergency!
Robert Mcgehee
4 Feb 2018
REPORT
These people are the greatest! Our beloved CoCo was too far gone to save, but they treated her with kindness and compassion. Everyone was very helpful and so sweet to her.
Stephen C
31 Oct 2017
REPORT
top notch care for animals with serious injury I am so grateful for their caring attitude toward animal & owner
Claire Almay
21 May 2017
REPORT
I called because I found a very very sweet stray cat, and the woman who answered the phone rudely told me if I brought it to them they would just put it down. I found out later that they would not hav...
I called because I found a very very sweet stray cat, and the woman who answered the phone rudely told me if I brought it to them they would just put it down. I found out later that they would not have put it down and that that woman was mistaken, and that they do take strays. Awful experience, I will never take my cat there.
Ms Understood
18 Apr 2017
REPORT
My Chihuahua couldn't breathe and time we walked in the door they took him to the back. His condition wasn't good and the vet explained everything to us step by step. My baby didn't make it. I took my...
My Chihuahua couldn't breathe and time we walked in the door they took him to the back. His condition wasn't good and the vet explained everything to us step by step. My baby didn't make it. I took my Pom to them 10 years ago and they took awesome care of him. We were treated awesome.... I would recommend them to all my family and friends.
Taeh Ward
11 Feb 2017
REPORT
This clinic left my Italian Greyhound in a cage for nearly 2 hours with a badly broken leg without stabilizing the fracture. She was trying to stand on the leg before I brought her in, so locking her ...
This clinic left my Italian Greyhound in a cage for nearly 2 hours with a badly broken leg without stabilizing the fracture. She was trying to stand on the leg before I brought her in, so locking her in a cage without splinting her leg would have been like me leaving her out in the yard to try and walk on a leg literally broken in half and flopping. They were very compassionate, and gave my dog pain medication. They helped me figure out where to take her to get the leg repaired. However, they only reduced and splinted the break after calling NC State veterinary hospital who told them they absolutely had to do this for my dog to travel up to NC State for care. Failure to splint the leg can cut off blood supply. My other IG broke her leg in Alabama, and that emergency vet knew to immediately stabilize and loosely splint the leg to prevent additional damage. I cannot say if it was due to not stabilizing the leg, but NC State discovered that my dog had splintered bone fragments at either end of the break upon arrival that were so bad, they were unsure if they could even do surgery using multiple plates. Fortunately my dog got to keep her leg, and can walk, but we will not likely go back to this emergency vet for this type of issue. Maybe they are better with different types of emergencies.
Jaime Flores
1 Jan 2017
REPORT
This place is phenomenal. Simply blown away with the care and attention they gave our little one. We were on vacation from Texas and unfortunately our shih tzu got attacked by two dogs which led to so...
This place is phenomenal. Simply blown away with the care and attention they gave our little one. We were on vacation from Texas and unfortunately our shih tzu got attacked by two dogs which led to some significant injuries. We luckily found this place and what a blessing to do so. Everyone is so prompt and helpful and keep great communication within each other to make sure the pets are taken care of. Always explained what the procedures would be and gave us copies of all notes with even personal notes of anything they were doing with him. We just wish we had a clinic back home as good as this one with people who care just like everyone in his clinic does. What this clinic is doing to help this community is truly amazing. Thank you guys!!
Alisha P.
25 Nov 2016
REPORT
I honestly can't say enough good things about this clinic!!! They went above and beyond to care for our guy Paws and kept us updated on everything!!!! Our pets won't be going anywhere else when it com...
I honestly can't say enough good things about this clinic!!! They went above and beyond to care for our guy Paws and kept us updated on everything!!!! Our pets won't be going anywhere else when it comes to am emergency situation!!
Karyn Smith
6 Nov 2016
REPORT
Very polite and efficient. We called ahead with a true emergency, and they were ready and waiting on us.
B H.
18 Sep 2016
REPORT
My cat started acting weird. She did this for 2 1/2my husband took her to SAES. The Dr treated her for toxins with out even taking a urine sample. They took blood but could not tell if there was toxin...
My cat started acting weird. She did this for 2 1/2my husband took her to SAES. The Dr treated her for toxins with out even taking a urine sample. They took blood but could not tell if there was toxins because they do not have the the necessary equipment to test for it but treated her for it anyway without running any other test. The Dr. Actually laughed at me when I asked if it could be a UTI.They called saying the cat was doing good but not out of the woods flushing her for toxins giving her meds to calm her never running any other test. I told told the Dr that the cat was an indoor cat,we do not have any chemicals out for her to get into. The only change was I had bought a different brand of wet food for her. My cat died and the only thing they could tell us was they did not know what was wrong and that they basically guessed and treated her for the guess.They told me if I wanted to know I could take her corps to Reilegh to some clinic that could run test on her.
Constance Carroll
9 Sep 2016
REPORT
Dr. Hodges and his staff could not have been more sympathetic, kind, or graceful in helping our beloved Lab at the end of her life that came on suddenly in the middle of the night. This was by far TH...
Dr. Hodges and his staff could not have been more sympathetic, kind, or graceful in helping our beloved Lab at the end of her life that came on suddenly in the middle of the night. This was by far THE most gentle handling of the end of life process that we have ever encountered in the 26 years of having to walk pets to the Rainbow Bridge. We are so very grateful for Dr. Hodges and his staff's professional and very compassionate care of all of us. God Bless
Crystal Barber
25 Aug 2016
REPORT
I had taken my dog here back in 2009 when the office was in Aberdeen. Back then we got great service. I had to rush my dog there again the other night. Different staff than his visit in 2009. No compa...
I had taken my dog here back in 2009 when the office was in Aberdeen. Back then we got great service. I had to rush my dog there again the other night. Different staff than his visit in 2009. No compassion, no empthy whatsoever. We received an estimate and were expected to pay half of the money right then and the other half by 7:45am before they closed for the day. I had enough money to cover the up front half but would have to borrow the rest of the money to cover the remining balance. No banks are open that early for me to be able to get the remaining money before they closed. We asked if we could bring the money after 9am or when they opened back up the next day but they kept giving us some policy crap. My dog, my baby's situation was bad and recovery would not be a quick fix. I think because we couldn't pay the full amount before they closed that they kept giving us updates to make it seem that he was worse than we thought. I feel like because they couldn't wait past closing to get their money, they forced me to make the decision to put my baby down. The only thing nice that they did was give me an ink print of his paw and neatly wrapped him before bringing him out to our car. Only then did we ever get an "I'm sorry" for our situation.
Thomas Bard
28 Dec 2015
REPORT
The staff was very friendly and they took great care of my 15-year old dog on Christmas Day.
Dorothy Faulk
11 Oct 2015
REPORT
Great. Thank you Jessica. I do not know why ppl write bad reviews. Everyone was really nice and knowledgeable. It was very clean. The Dr gave me 3 different price plans. My French bulldog ate a foreig...
Great. Thank you Jessica. I do not know why ppl write bad reviews. Everyone was really nice and knowledgeable. It was very clean. The Dr gave me 3 different price plans. My French bulldog ate a foreign object. Everyone was very understanding and helpful. If you take your dog to emergency vet clinic of course it will be more expensive. I will use them again if anything happens God forbid. Thank you to everyone for your kindness. Also I like to add they are very military friendly and give discounts for those who served which I found very grateful.
Maverick Danes
29 Aug 2015
REPORT
Dr Ritter is an amazing vet. She is always calm in the face of crisis. She is compassionate, but will give you the answers straight forward. No, the treatment isn't always cheap and you should expec...
Dr Ritter is an amazing vet. She is always calm in the face of crisis. She is compassionate, but will give you the answers straight forward. No, the treatment isn't always cheap and you should expect that from an ER Clinic. However, it is worth saving your animal's life.
Renee B.
3 Jan 2015
REPORT
My puppy had a blockage in his intestine. We took him to Vass emergency vet. They said that he needed surgery for an object to be removed. They went to tell us that they do this kind of surgery all th...
My puppy had a blockage in his intestine. We took him to Vass emergency vet. They said that he needed surgery for an object to be removed. They went to tell us that they do this kind of surgery all the time and even did this type of surgery on one dog three times. They did not explain all the risk! They were in a big hurry for us to agree on the surgery and to take a deposit. . They made us believe that everything would be fine. They did the surgery and within three days my puppy was not doing well. I took him back and they did more X-rays and said that he needed a second surgery to see what was wrong well my puppy did not make it through the second surgery. They said he was septic!!! My puppy was the joy to our lives which they took from us at Christmas!! Feel free to form your own opinion about this place but I do not trust this place at all. I feel all they care about is money!!!! They did not care about my puppy or my husband of I. They even asked for the medications that we paid for back. Sorry place in my opinion!!!!
Jessica F
23 Apr 2014
REPORT
This place should be ashamed of themselves. I don't know how these vets sleep at night. My persian cat ate something he shouldn't have and needed to have surgery to extract whatever was lodged in hi...
This place should be ashamed of themselves. I don't know how these vets sleep at night. My persian cat ate something he shouldn't have and needed to have surgery to extract whatever was lodged in his intestine. Banfield said they don't perform those types of surgeries so they referred me to Small Animal Emergency Services. They quoted me a rough estimate of $2K for the surgery, which I cannot afford. The next morning I made some phone calls and found another vet in Fayetville who just did the surgery today for less than $500. It is such a shame that vets like this live to cash in on other people's misfortunes. Don't go here unless you're rich and money is no object.
Cody Strait
17 Oct 2013
REPORT
My English Bulldog got very ill over a week ago and we took her to Small Animal Emergency Services in Vass, NC. Unfortunately my little girl died before arriving there. Vet could not tell us what th...
My English Bulldog got very ill over a week ago and we took her to Small Animal Emergency Services in Vass, NC. Unfortunately my little girl died before arriving there. Vet could not tell us what the cause was, suggested a Necropsy, but said that doesn't always determine cause of death either. The main reason for this review is that I just wanted to thank their staff and the compassion they showed from the time we arrived. They were very sympathetic. The offered to wrap a blanket around my dog, Daisy, to transport her back home. I asked them what I owe and they said nothing. They even sent a sympathy card a week later.
Steph A.
21 Apr 2012
REPORT
Terrible, non compassionate Dr! Acted as if she could care less that our dearest dog was sick and eventually passed away here. She was inconsiderate and quite frankly very rude at a very emotional an...
Terrible, non compassionate Dr! Acted as if she could care less that our dearest dog was sick and eventually passed away here. She was inconsiderate and quite frankly very rude at a very emotional and sad time. There was a male tech there that was very compassionate and caring to our sweet 3 yr old dog. Overall it was a terrible experience and will not go back if I ever need emergency dog services.
Samantha B.
6 Jan 2011
REPORT
Dr. Ann Turner is the most competent vet I think I've ever met. I've worked as a vet tech for several doctors. I don't work at this clinic and never have. I love her though. She's very compassiona...
Dr. Ann Turner is the most competent vet I think I've ever met. I've worked as a vet tech for several doctors. I don't work at this clinic and never have. I love her though. She's very compassionate and very gentle with the animals she cares for. It doesn't matter to her if it's a small issue or if she needs to do some major surgery. Each animal gets the same amount of care and attention. She also takes you seriously as a pet owner. The office is nice and neat. It has no strong unpleasant odors. The back of the hospital is very high tech and the operating suites are amazing! They have the ability to do x-rays there and the pharmacy is very well stocked. This is an emergency hospital, so you can't get your flea or heartworm prevention there of course. The staff is very friendly and very competent as well. I believe they are all licensed vet techs, so they are very knowledgeable. I haven't met the other doctors there yet. Hopefully you will never need to visit their office for anything other than a tour. If you do find yourself bring your four legged family member in, I really think you'll feel good about your decision to take them there.
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(910) 246-0405
Business Hours
Monday
Mon
18:00PM-08:00AM
Tuesday
Tue
18:00PM-08:00AM
Wednesday
Wed
18:00PM-08:00AM
Thursday
Thu
18:00PM-08:00AM
Friday
Fri
18:00PM-00:00AM
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Small Animal Emergency Services
Vass, North Carolina
Business Hours
Monday
18:00PM-08:00AM
Tuesday
18:00PM-08:00AM
Wednesday
18:00PM-08:00AM
Thursday
18:00PM-08:00AM
Friday
18:00PM-00:00AM
Reviews
Vera Rathje
26 Jun 2023
I was very pleased with care and customer service for my dog Buffy. Doctors are very attentive and explain everything in detail.
Vet tech lady was amazing, very professional, it was the first time I ...
I was very pleased with care and customer service for my dog Buffy. Doctors are very attentive and explain everything in detail.
Vet tech lady was amazing, very professional, it was the first time I met a professional vet tech. The environment is warm and friendly. Including two beautiful smart kitties who greet customers at the door. Very clean. Bathrooms for customers are very well maintained. We were waiting in the lobby to be seen. It’s not like in Emergency hospital in Fayetteville, where we were supposed to wait in the car for 4 to 6 hours.
I recommend Small Animal emergency services clinic in Vass to everyone who cares for their pets. Thank you so much.
Tilghman Waesche
10 Jul 2018
I can't express enough thanks for the help I received last Sunday, July 1. From the moment I called to make sure they were open, then watching "Nurse" Alan Rose carefully kneel down with my beloved We...
I can't express enough thanks for the help I received last Sunday, July 1. From the moment I called to make sure they were open, then watching "Nurse" Alan Rose carefully kneel down with my beloved Westie and take vitals, and then having the opportunity to speak with Dr Tony Ioppolo and hear his thoughts - and his honesty - I felt that we were being given the gentle care and attention of an established client, not someone who had just rushed off the highway. I have spread the word and my thanks to many. I hope some come back to you. I know my big guy left this world with the same love he brought to everyone who knew him
Kyle Rocque
17 Jun 2018
Brought our dog in because of a venomous snake bite. I knew odds were it wouldn't be fatal but I came in for information. Treatment is adequate but the problem is it seems like they're more interested...
Brought our dog in because of a venomous snake bite. I knew odds were it wouldn't be fatal but I came in for information. Treatment is adequate but the problem is it seems like they're more interested in the upsells rather than talking about what's going on. I asked both the vet tech and the vet "How bad does it look comparatively to other bites you've seen? Is that amount of swelling indicative of dry bite or a bite with a big venom dump?" Instead of answers I get well we can run a blood test but its 200. We'll also toss her in a kennel for the night just in case. I would have paid you 200 for a legit professional opinion of what is NEEDED not a McDonald's menu of random things you provide. If you want to upsell unnecessary things don't make us wait an hour. Obviously if you thought it was a real problem you would have rushed the vet in. I'd also like to note that the staff is nice and mostly helpful I assume its not their fault but maybe its the owners business model or some sort of incentive system driving their actions. *edit after response* I said if you want to upsell things don't make us wait an hour. I never said waiting an hour was an issue. My point was that obviously if you thought something was really bad it wouldn't have taken an hour to get the list of possible treatments. I understand there are financial constraints on some. My issue is this- I wanted to know what the expert thought was NEEDED. If something is optional then I want to know what it helps and or effects. If you offer me a service like a blood clot test you should explain what info it will give and what follow-up treatment based off results will be. The problem is you offer a one off standard treatment and don't base it off that dogs particular situation. Cost isn't the issue the issue is effectiveness of treatment. Also for you to say I can't find you in the system is ridiculous do you think I'm making this up? I bet my wife's name is in the system. It's my opinion that your vet knew the bite probably wasn't bad but still offered unnecessary services to increase the ticket total disregarding that an uneeded overnight stay would be more stressful to the dog. If my dog needs to be kept just simply say. We need to keep her overnight period. If you go to the dentist he says "That cavity NEEDS to be filled" you can ignore it but it doesn't change the need. Your vet said we can keep her but never told me how much need there was for that service.
Morgan Milani
12 Feb 2018
The service we received was prompt, professional, and caring. I’m so glad for Small Animal Emergency!
Robert Mcgehee
4 Feb 2018
These people are the greatest! Our beloved CoCo was too far gone to save, but they treated her with kindness and compassion. Everyone was very helpful and so sweet to her.
Stephen C
31 Oct 2017
top notch care for animals with serious injury I am so grateful for their caring attitude toward animal & owner
Claire Almay
21 May 2017
I called because I found a very very sweet stray cat, and the woman who answered the phone rudely told me if I brought it to them they would just put it down. I found out later that they would not hav...
I called because I found a very very sweet stray cat, and the woman who answered the phone rudely told me if I brought it to them they would just put it down. I found out later that they would not have put it down and that that woman was mistaken, and that they do take strays. Awful experience, I will never take my cat there.
Ms Understood
18 Apr 2017
My Chihuahua couldn't breathe and time we walked in the door they took him to the back. His condition wasn't good and the vet explained everything to us step by step. My baby didn't make it. I took my...
My Chihuahua couldn't breathe and time we walked in the door they took him to the back. His condition wasn't good and the vet explained everything to us step by step. My baby didn't make it. I took my Pom to them 10 years ago and they took awesome care of him. We were treated awesome.... I would recommend them to all my family and friends.
Taeh Ward
11 Feb 2017
This clinic left my Italian Greyhound in a cage for nearly 2 hours with a badly broken leg without stabilizing the fracture. She was trying to stand on the leg before I brought her in, so locking her ...
This clinic left my Italian Greyhound in a cage for nearly 2 hours with a badly broken leg without stabilizing the fracture. She was trying to stand on the leg before I brought her in, so locking her in a cage without splinting her leg would have been like me leaving her out in the yard to try and walk on a leg literally broken in half and flopping. They were very compassionate, and gave my dog pain medication. They helped me figure out where to take her to get the leg repaired. However, they only reduced and splinted the break after calling NC State veterinary hospital who told them they absolutely had to do this for my dog to travel up to NC State for care. Failure to splint the leg can cut off blood supply. My other IG broke her leg in Alabama, and that emergency vet knew to immediately stabilize and loosely splint the leg to prevent additional damage. I cannot say if it was due to not stabilizing the leg, but NC State discovered that my dog had splintered bone fragments at either end of the break upon arrival that were so bad, they were unsure if they could even do surgery using multiple plates. Fortunately my dog got to keep her leg, and can walk, but we will not likely go back to this emergency vet for this type of issue. Maybe they are better with different types of emergencies.
Jaime Flores
1 Jan 2017
This place is phenomenal. Simply blown away with the care and attention they gave our little one. We were on vacation from Texas and unfortunately our shih tzu got attacked by two dogs which led to so...
This place is phenomenal. Simply blown away with the care and attention they gave our little one. We were on vacation from Texas and unfortunately our shih tzu got attacked by two dogs which led to some significant injuries. We luckily found this place and what a blessing to do so. Everyone is so prompt and helpful and keep great communication within each other to make sure the pets are taken care of. Always explained what the procedures would be and gave us copies of all notes with even personal notes of anything they were doing with him. We just wish we had a clinic back home as good as this one with people who care just like everyone in his clinic does. What this clinic is doing to help this community is truly amazing. Thank you guys!!
Alisha P.
25 Nov 2016
I honestly can't say enough good things about this clinic!!! They went above and beyond to care for our guy Paws and kept us updated on everything!!!! Our pets won't be going anywhere else when it com...
I honestly can't say enough good things about this clinic!!! They went above and beyond to care for our guy Paws and kept us updated on everything!!!! Our pets won't be going anywhere else when it comes to am emergency situation!!
Karyn Smith
6 Nov 2016
Very polite and efficient. We called ahead with a true emergency, and they were ready and waiting on us.
B H.
18 Sep 2016
My cat started acting weird. She did this for 2 1/2my husband took her to SAES. The Dr treated her for toxins with out even taking a urine sample. They took blood but could not tell if there was toxin...
My cat started acting weird. She did this for 2 1/2my husband took her to SAES. The Dr treated her for toxins with out even taking a urine sample. They took blood but could not tell if there was toxins because they do not have the the necessary equipment to test for it but treated her for it anyway without running any other test. The Dr. Actually laughed at me when I asked if it could be a UTI.They called saying the cat was doing good but not out of the woods flushing her for toxins giving her meds to calm her never running any other test. I told told the Dr that the cat was an indoor cat,we do not have any chemicals out for her to get into. The only change was I had bought a different brand of wet food for her. My cat died and the only thing they could tell us was they did not know what was wrong and that they basically guessed and treated her for the guess.They told me if I wanted to know I could take her corps to Reilegh to some clinic that could run test on her.
Constance Carroll
9 Sep 2016
Dr. Hodges and his staff could not have been more sympathetic, kind, or graceful in helping our beloved Lab at the end of her life that came on suddenly in the middle of the night. This was by far TH...
Dr. Hodges and his staff could not have been more sympathetic, kind, or graceful in helping our beloved Lab at the end of her life that came on suddenly in the middle of the night. This was by far THE most gentle handling of the end of life process that we have ever encountered in the 26 years of having to walk pets to the Rainbow Bridge. We are so very grateful for Dr. Hodges and his staff's professional and very compassionate care of all of us. God Bless
Crystal Barber
25 Aug 2016
I had taken my dog here back in 2009 when the office was in Aberdeen. Back then we got great service. I had to rush my dog there again the other night. Different staff than his visit in 2009. No compa...
I had taken my dog here back in 2009 when the office was in Aberdeen. Back then we got great service. I had to rush my dog there again the other night. Different staff than his visit in 2009. No compassion, no empthy whatsoever. We received an estimate and were expected to pay half of the money right then and the other half by 7:45am before they closed for the day. I had enough money to cover the up front half but would have to borrow the rest of the money to cover the remining balance. No banks are open that early for me to be able to get the remaining money before they closed. We asked if we could bring the money after 9am or when they opened back up the next day but they kept giving us some policy crap. My dog, my baby's situation was bad and recovery would not be a quick fix. I think because we couldn't pay the full amount before they closed that they kept giving us updates to make it seem that he was worse than we thought. I feel like because they couldn't wait past closing to get their money, they forced me to make the decision to put my baby down. The only thing nice that they did was give me an ink print of his paw and neatly wrapped him before bringing him out to our car. Only then did we ever get an "I'm sorry" for our situation.
Thomas Bard
28 Dec 2015
The staff was very friendly and they took great care of my 15-year old dog on Christmas Day.
Dorothy Faulk
11 Oct 2015
Great. Thank you Jessica. I do not know why ppl write bad reviews. Everyone was really nice and knowledgeable. It was very clean. The Dr gave me 3 different price plans. My French bulldog ate a foreig...
Great. Thank you Jessica. I do not know why ppl write bad reviews. Everyone was really nice and knowledgeable. It was very clean. The Dr gave me 3 different price plans. My French bulldog ate a foreign object. Everyone was very understanding and helpful. If you take your dog to emergency vet clinic of course it will be more expensive. I will use them again if anything happens God forbid. Thank you to everyone for your kindness. Also I like to add they are very military friendly and give discounts for those who served which I found very grateful.
Maverick Danes
29 Aug 2015
Dr Ritter is an amazing vet. She is always calm in the face of crisis. She is compassionate, but will give you the answers straight forward. No, the treatment isn't always cheap and you should expec...
Dr Ritter is an amazing vet. She is always calm in the face of crisis. She is compassionate, but will give you the answers straight forward. No, the treatment isn't always cheap and you should expect that from an ER Clinic. However, it is worth saving your animal's life.
Renee B.
3 Jan 2015
My puppy had a blockage in his intestine. We took him to Vass emergency vet. They said that he needed surgery for an object to be removed. They went to tell us that they do this kind of surgery all th...
My puppy had a blockage in his intestine. We took him to Vass emergency vet. They said that he needed surgery for an object to be removed. They went to tell us that they do this kind of surgery all the time and even did this type of surgery on one dog three times. They did not explain all the risk! They were in a big hurry for us to agree on the surgery and to take a deposit. . They made us believe that everything would be fine. They did the surgery and within three days my puppy was not doing well. I took him back and they did more X-rays and said that he needed a second surgery to see what was wrong well my puppy did not make it through the second surgery. They said he was septic!!! My puppy was the joy to our lives which they took from us at Christmas!! Feel free to form your own opinion about this place but I do not trust this place at all. I feel all they care about is money!!!! They did not care about my puppy or my husband of I. They even asked for the medications that we paid for back. Sorry place in my opinion!!!!
Jessica F
23 Apr 2014
This place should be ashamed of themselves. I don't know how these vets sleep at night. My persian cat ate something he shouldn't have and needed to have surgery to extract whatever was lodged in hi...
This place should be ashamed of themselves. I don't know how these vets sleep at night. My persian cat ate something he shouldn't have and needed to have surgery to extract whatever was lodged in his intestine. Banfield said they don't perform those types of surgeries so they referred me to Small Animal Emergency Services. They quoted me a rough estimate of $2K for the surgery, which I cannot afford. The next morning I made some phone calls and found another vet in Fayetville who just did the surgery today for less than $500. It is such a shame that vets like this live to cash in on other people's misfortunes. Don't go here unless you're rich and money is no object.
Cody Strait
17 Oct 2013
My English Bulldog got very ill over a week ago and we took her to Small Animal Emergency Services in Vass, NC. Unfortunately my little girl died before arriving there. Vet could not tell us what th...
My English Bulldog got very ill over a week ago and we took her to Small Animal Emergency Services in Vass, NC. Unfortunately my little girl died before arriving there. Vet could not tell us what the cause was, suggested a Necropsy, but said that doesn't always determine cause of death either. The main reason for this review is that I just wanted to thank their staff and the compassion they showed from the time we arrived. They were very sympathetic. The offered to wrap a blanket around my dog, Daisy, to transport her back home. I asked them what I owe and they said nothing. They even sent a sympathy card a week later.
Steph A.
21 Apr 2012
Terrible, non compassionate Dr! Acted as if she could care less that our dearest dog was sick and eventually passed away here. She was inconsiderate and quite frankly very rude at a very emotional an...
Terrible, non compassionate Dr! Acted as if she could care less that our dearest dog was sick and eventually passed away here. She was inconsiderate and quite frankly very rude at a very emotional and sad time. There was a male tech there that was very compassionate and caring to our sweet 3 yr old dog. Overall it was a terrible experience and will not go back if I ever need emergency dog services.
Samantha B.
6 Jan 2011
Dr. Ann Turner is the most competent vet I think I've ever met. I've worked as a vet tech for several doctors. I don't work at this clinic and never have. I love her though. She's very compassiona...
Dr. Ann Turner is the most competent vet I think I've ever met. I've worked as a vet tech for several doctors. I don't work at this clinic and never have. I love her though. She's very compassionate and very gentle with the animals she cares for. It doesn't matter to her if it's a small issue or if she needs to do some major surgery. Each animal gets the same amount of care and attention. She also takes you seriously as a pet owner. The office is nice and neat. It has no strong unpleasant odors. The back of the hospital is very high tech and the operating suites are amazing! They have the ability to do x-rays there and the pharmacy is very well stocked. This is an emergency hospital, so you can't get your flea or heartworm prevention there of course. The staff is very friendly and very competent as well. I believe they are all licensed vet techs, so they are very knowledgeable. I haven't met the other doctors there yet. Hopefully you will never need to visit their office for anything other than a tour. If you do find yourself bring your four legged family member in, I really think you'll feel good about your decision to take them there.
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