I brought my dog in because I fully believed that she was having a reaction to the medication she had been on for a bladder infection. I had stopped giving her the medication and explained that to the med tech and doctor. They recommended I leave her overnight to be watched carefully. Not even an hour after leaving her there, I get a call from the doctor who tells me she went into anaphylactic shock after she administered the medication I spoke against through IV. She then went on to tell me She agreed that it possibly was the medication and I should consider putting her down! I was and still am in total shock that a medical professional did this! The next morning I get a call from a different doctor who had taken over care of my dog. She explained to me that my dog had a disease and asked me if I had my credit card ready to pay 5,000 dollars to run a bunch of test. At this point my dog wasn’t even walking and was hardly responsive after being turned into a vegetable the day before. When I questioned why they administered the medication I told them was the problem, she lectured me, telling me she had 12 years of education and knew what she was doing! UNREAL! My beautiful dog died in their reckless hands! I wish I had never walked in this place. My dog would still be here.These people should be investigated and licenses should be stripped! This place should be shut down! These veterinarians are sick! Read Less

These people are absolutely amazing.... I had to put my dog, Izzy, down on Mother's Day this yr.... Not only was it one of the hardest things I've ever had to do, the holiday made it worse and I didn't have the money for her euthanization.... They offered me a "good Sam" to help me out and did everything for me for free... To top it off, they put her in a casket for me and my daughter to bring home, so we could bury her at home, where she belonged.... I will never forget what they did for me... Couldn't ask for kinder people... Read Less

Thank you to ALL the staff for your kindness, your compassion and especially your love for our precious Luke. He loved seeing you every time he came in for an appointment and made sure he gave you one of his smiles -- he had the BEST!! Special thanks to the Rehab team - the Drill Sgt., the Cpl, and the General -- you know who you are! When Luke was confined to a wheelchair you treated him and cared for him as if he were your own. Thank you. Read Less

Said that our money was going toward blood tests, but it was really a deposit for the actual treatments. They then charged us for treatments we didn't ask for. When we said we didn't want to pay for treatments we didn't ask for they would not give us our dog back and called the police. We waited for the police so we could get our dog back. They had no authority to get us our dog back without paying for the treatment we did not ask for. We paid to get our dog back from these scammers and we will be pursuing a case against these people. No one should have to be put through these things when your dog is sick. The "doctor" was very upset when she heard we did not want to pay for the treatment we didn't discuss. We didn't think it was very professional for her to be so condescending and brutal in her approach when she came to speak with us. Very shady business. Read Less

Just great people working here. They really love the animals they care for. Our Vet was incredibly sympathetic to our situation and she knew that late on a Sunday night there was no need to put our cat through expensive and unnecessary trauma to conclude what she knew and what she had personally experienced herself being an animal lover. She could have very easily did more tests and increased the bottom line of the clinic, but she was honest and caring of both our needs and our cats needs. If you have an emergency do not hesitate to take your pet here. They put your animal first, not the money they could make. Thank you to the entire staff for being awesome and incredible and taking care of Dovey for us. You guys are awesome!!! Read Less

DONT TAKE YOYR DOG THERE THEY ARE ONE OF THE WORSE THINGS THAT CAROLINA HAVE. They made you wait for 7 hours from 5 pm tell 2 am and they keep laying to you and keep extending the hours while your dog is bleeding in the back . And at 11 pm I went there to see if they are done she was like we didn’t even start the surgery yet so it’s up to you if you want to wait or you can take him somewhere else . Who on earth will do something like this. I will make sure that I will make my story out they are NOTHING BUT SUPER BAD RIPOFF PEOPLE.... Read Less

I’m here now. Staff are nice, as are most people during normal hours of the day. Our dog has an ear infection that is causing him pain. $224.00 which includes exam, ear cleaning, pain shot, and test—minus medications. That’s fair considering I didn’t need an appointment, it’s a 24/7 pet HOSPITAL, and not your standard vet office that closes at 6pm. If you have a credit card, you don’t need a payment plan. I see all these negative reviews about how they’re profit motivated and don’t care about their patients...they’re a for-profit business with employees versed in treating animals, ready to serve, 24/7. This isn’t a government subsidized non-profit, so don’t get a pet if you’re not ready to pay these guys in your hour of need. Read Less

Our dog was there for 2 days and during those 2 days we went to see her 3 times and each time we saw her they had just given her a bath... they said she just had a accident in the cage. Our dog is not "accident prone" what they are doing is leaving her in those cages and not taking them out to use the bathroom even though they tell you they take them out every hour. Read Less

Dr. Christine Fahey is the most thoughtful and most caring vet that I have ever seen. We, unfortunately, have a lot of experience seeing regular vets and specialists because throughout 15+ years my cat has seen several regular vets and numerous specialists (neurologist, cardiologist, dermatologist, ophthalmologist, etc.). Dr. Fahey has been amazing in helping us through my cat's serious cancer diagnosis. She has been so caring. She is careful to answer all of my questions, emails me regularly, and is very proactive in her approach and seems very knowledgeable. She has been very mindful that I have been struggling to make the right decisions for my cat. While I wish we did not have a need to see Dr. Fahey, I feel very fortunate that we found her to help us. Read Less

This place does not even deserve 1 star I give it because of two ladies that works there.who were nice. People that work at the desk seriously does not need to work with the public. We took our beloved dog to them today they charged us 800.00 and sent our dog home. She still can not walk, she will not eat or drink. So she will suffer tonight until I get her to our vet tomorrow. Shame on this group... I hope you never get to the point you can't walk, eat or drink. Read Less

Dr. Williams is fabulous - very knowledgeable, patient, thorough, and was able to get quick answers and relief for my sick kitty. He went from barely walking to a full sprint in 3 days! HIGHLY RECOMMEND. Be prepared to wait but that's the nature of an emergency vet. Read Less

I have had to bring my little dog here twice in the last couple of months, and I am so grateful they were there.  Luckily he turned out to be OK, but I really appreciated how great the staff was.  Yes, they do cost more than my regular vet, but they are an ER.  I saw the staff deal with a lot of traumas this evening, and they handled them compassionately and professionally. Read Less

I have been taking my cat to see Dr. Bray and Dr. Tuttle for sciatic nerve damage since the beginning June. Her rear leg wasn't functioning following skin cancer surgery. They provided excellent diagnosis, treatment plan, E-Stem, and care for Pistol's problem. Pistol graduated at almost perfect form today thanks to these wonderful ladies. Read Less

It's a good place but it's SO EXPENSIVE! This is why folks can't get the help needed for their animals because of places like this and Vets that charge SO much, its just really sad that it seems to be ALL about the money anymore. Read Less

They killed my dog bc I didn't have the money for treatment. He would have been saved with treatment but because I didn't have all the money up front they euthanized him. I thought people became a veterinarian for the love of animals this is heartless and cruel . Payment plans should always be an option. I'm so sorry money means more to you let that lay on your conscience. Read Less

Had to take one of our pets there. I do not regret it. Definitely recommend it. Unfortunately I forgot the nurse's name that helped us. She only works night, short blond hair; but in general every one was great.Read Less

They were open when our regular vet was closed. They were able to help our fur baby when she was sick. Only complaint is it is very expensive because of it being a veterinarian emergency room so you pay for the convenience of being able to get your fur baby help when you have no other choice. Read Less

I had to take a kitten I had rescued with a badly broken leg here yesterday, at the WS location. The staff responded quickly to the situation, unfortunately it was not a good outcome however the entire staff handled everything so well I felt the need to write this review. I was given time to make a decision and spend some time with her, and the process was as gently put on as it could be. They were private and discreet and took the time to make me feel very comfortable. I would not hesitate to go back if I needed help again Read Less

My precious baby suddenly became ill and I had to rush her here because I didn't know where else was open at night; I'm so glad that I brought her here. The staff here took amazing care of her and let me come visit her every day. Unfortunately, after bringing my cat home, she became ill again a few days later. When I took her back to the office, they told me that letting her go was the best option. The doctor and the vet techs were all incredibly supportive and made the process as easy as possible for both her and myself. They allowed me to spend as much time with her as I needed and even allowed my family to come say goodbye as well. After her passing, I received clay molds with her paw prints and inked prints in the mail. Four or five members of the staff signed a card for me and all wrote something very touching. It hurts so much losing my cat, but I am so grateful that she received such good care while she was there. I cannot express how much it meant to me that the staff took the time to send me these sentimental items and wrote such kind messages for me. Read Less

We took our 14 year old yorkie today. The staff was very nice. The doctor was extremely nice and gave us many options. They did only what was necessary for the day and told us to follow up with our regular vet. They were NOT out for money. Our visit was only $100. They were extremely nice to our dog. We were very pleased with our experience. Read Less

Our sweet Maddy was in respiratory distress and CVS was the ONLY emergency vet to answer the phone Saturday afternoon, May 14, 2016. (The answering service for Arcadia Vet called us back with the doctor on the line 3-4 hours after Maddy passed.) As soon as we pulled into the parking lot they were at the car to take her inside. I wish I knew or remembered the names of everyone involved. They provided us with exceptional care: they did everything humanly possible to help Maddy. Every person we encountered was compassionate and kind, from the vet to the vet techs to the front desk staff. The vet came in to give us an update, and, I think, to prepare us for what was inevitable, and then came back later to deliver the news that they were unable to revive her. She explained to us the steps they had taken and asked if we had questions. Then, they gave us as much time with Maddy as we needed. They were very respectful with Maddy and you could tell that they really cared about her. Under the circumstances, I believe this was the right place for us to be. My only complaint is the location. I don't think it would have changed the outcome for Maddy, but we were delayed what seemed like forever in Jonestown Road traffic off of Hwy 421. My husband came down Hanes Mall Blvd with all of its traffic and stoplights. When you are in an emergency situation, being hindered by heavy traffic regardless of which way you are trying to reach the vet, is frustrating and could have an impact on a beloved pet's survival. I realize the vet was probably there long before that area was built up, but I implore you, CVS, to consider moving to a more accessible facility. Read Less

Suddenly and with no warning my 4-yr old male cat, Niki, was having difficulty walking from the waist down. Up until I heard him crying he was asymptomatic. I took him to CVS on a Saturday night. With the symptoms I described they immediately took him back to be examined. They started an IV, drew labs, did X-rays and gave him oxygen. They determined quickly he had acute heart failure and pulmonary edema, so they gave him lasix. Dr Nguyen said it appeared he had a blood clot obstructing his aorta leading to his lower extremities; thus the difficulty walking. Dr Nguyen had a calming demeanor. She explained his situation thoroughly. This helped me make the right decision for him. Two office employees; Sara and Nicole were very kind. Niki's situation didn't end happily but Dr Nguyen made it easier for me to make a difficult decision. I never felt rushed to leave. I was given plenty of time to say my goodbyes. This is the best practice you can find yourself at in an emergency situation. Read Less

I took my Chihuahua to these folks Friday night and they could not have been more pleasant, helpful or caring. Sure you pay more for after hours care (same for human ER) but for me it is worth it. Having these folks open when everyone else is closed is a real blessing and I feel like they gave Chloe wonderful care and got her on the path to recovery quickly. Read Less

Took my collie in with a turned stomach . it was $800.00 just to check him out . After x-ray they confirmed it was a turned stomach and told me that without surgery he will die. Next I asked the cost . Told me it could cost $3000. To $6000. or more. They where wanting $4700. Down . wish the SPCA was there to see this one . Cost 3700. Without complications paid and never checked to see if he was doing good also had to go to primary vet to get stitches out .I feel that I was over charged and only the mighty dollor matters. Read Less

I took my cat in on a Saturday evening in September, 2014 because of vomiting and a temperature. Vet recommended surgery. They opened her up and did a biopsy on her intestine. Diagnosis was IBS. 17 months later and she has shown absolutely no signs of IBS. Now, I have IBS and I can tell you I rarely go 7 days without a flare up. It was obviously a bogus diagnosis. Cost:$3,500. Insufferably rude vet tech came at no additional charge. Stay away from these dubious individuals if at all possible. I also had a profoundly nightmarish experience with them in February, 2000 when they were located on Northpoint Blvd. At least they're consistent. Read Less

My son took my cat  to Carolina Vet on a Saturday because I had to work. I had a referal from my regular vet for a ultrasound. They called and said no ultrasounds on the weekends. Also they took x-rays and did blood work without consulting with my regular vet. On the referal paper it stated that they would consult with your vet. My vet had just taken x-rays and blood work.  Long story short they charged me $1000.00 for a 2 night stay and then called on Monday and said my cat died. I asked for the Dr. to call me but she hasn't yet. I am so upset. Don't bring your cat here. I wish I had kept her at home . I would not give any stars if it was a option. Read Less

We had to take our puppy to CVS last night due to difficulty breathing, vomiting, diarrhea, and excessive saliva. We were not sure if he has something obstructing his airway or if something else was going on, but we could tell his condition was getting worse and didn't want to risk it. CVS saw our puppy immediately and was very quick in assessing his condition and getting him back to the Dr. The entire staff was great and provided optimal care for our puppy. Dr. Gill was amazing and made sure that our puppy received the care he needed. They kept our puppy overnight and updated us this morning 3 different times, she even told us last night that she was not going to be there in the morning, but she ended up staying and made sure he was going to be okay and gave us one last update this morning before she left. I am so glad that we took him there and that they were so concerned with his care. Thank you!! Read Less

Literally saved my dog's life. He came down with a scary bout of HGE after we moved here (I'll save you the gross and scary details). After a frustrating and financially draining night at the emergency vet, they took such good care of him and made sure I didn't drop another ridiculous stack of money. I'm forever grateful that I still have my furry friend. Read Less

Nice staff, took my dog here for an emergency, was pricey but hey its an emergency vet. They did test they found necessary and sent records to my primary vet. Now I know that things could look calm in the waiting room and be crazy in the back but the wait was very long. For blood work and a fecal test it took over 4 hrs :( The care provided to my dog was good though and staff was friendly, Vet explained all test and why they were necessary. Read Less

They have a monopoly on after hour emergencies. Their prices reflect that: $70 for three pairs of rubber gloves and three sterile syringes.  That is unconscionable in my opinion. They overshot their last quote by $200 (25%) without any surgical complications.  Don't bring your animal here after hours for anything that requires daily vet experience (e.g. dermatological issues, chronic illness) as their experience and knowledge seems to be limited to emergency medicine. .. and they still charge about $85 to say "I don't know - you need a regular vet to look at that. "  the staff turns over quickly, presumably bc their consciences don't let them rob the public.  The last surgery my dog had, this job was very shotty and came undone. Read Less

I have had my dog there 2 times out of necessity. No other vets are open after hours.  Both times the vets never diagnosed the problem.  The last time they charged me 25$ for cleaning out a wound, but then came back to say they couldn't do it but conveniently charged me in another area.  X-rays are way over priced, but they know they have you by the balls. If you want to keep your pet healthy... There are no other choices really.  I don't feel they genuinely care at this place. My experiences are solely around their emergency care.  If you had another option, Use it or they will break you and could go home without any answers. Read Less

My cat had gotten her tail stuck in a window at my apartment complex in September of 2013. I took her here. They had told me everything was going to cost roughly $400. I was obviously willing to do whatever to make sure my cat was okay. After being denied one of their pet care credit cards I bawled. The doctor who had been speaking with me about my cat asked what price range I'd be comfortable with. (TJ) I believe I tell him $300. After working out some things, including surgery and medication, everythinf was right under $300. When I had questions about medication I called and they were so friendly. I was very lucky my cat didn't break anything. Now, her tail is 100% back to normal. I wrote TJ a thank you letter. These guys really care about their clients. Read Less

Good spot in time of need. All night emergency vet services. Just moved here a month ago (haven't found a vet yet) and these professionals took care of my pooch when he got into my trail mix and ate some raisins. Very pleased (and a happy healthy doggie). Read Less

Saved my dog's life! Dr. Noeller is trustworthy and caring, and I could not thank her enough. All emergency vets will be expensive, but you can't put a price on your pet's life. All the staff are very supportive and take such great care of any animal that comes through the door. Read Less

My dog was diagnosed with a possible liver shunt vs. liver disease and referred here for an ultrasound. Not only are their prices outrageous, but they charged me for an internal medicine consult and then a surgery consult. Working in the medical profession, it was known the surgical consult would be needed and the medicine consult should have just been skipped. When my FEMALE dog arrived for surgery, the girl that spoke with me identified herself as the surgeon's "nurse," and kept calling her "he." I felt like my dog was going through an assembly line. When the surgeon called to tell me the results of the surgery (which I must give credit where credit is due, it was in a timely manner) he sounded like he was reading from a textbook and had showed no compassion when he delivered the bad news that my 4 year old dog has end stage liver disease. Dr. Doroscher, the Medicine vet is excellent. She is patient, kind, and knowledgeable. But, if your dog needs surgery, I would look elsewhere. Read Less

This is a 24 hour emergency hospital for animals. They started with a practice in Greensboro and expanded to Winston Salem. Yesterday we had our first experience with them. Very professional, attentive and moderately priced. The waiting room is just like any other ER waiting room - busy and packed at all hours. How they work is like this, they get your pet out of whatever crisis they are in, then work with your regular vet for a follow-up.This vet is equipped with everything, including a MRI machine.Highly recommended. Read Less