My experiences could not have been more pleasant. I spoke with Dr. Murray about the best timing for my dog’s surgery and decided together when would be best. His knowledge of recent studies in veterinary medicine was very comforting. Working in the medical field myself I can tell you it makes a big difference when you find a practitioner that is so dedicated to constant learning. Not only does he seem to have a wealth of knowledge he apparently has a pretty good hand based off how quickly my dog seemed back to100%. I wouldn’t have believed she had surgery if I hadn’t taken her there myself. She never really seemed like she was in pain and less than a month later her incision is already shrinking. Dr Murray and the rest of the Heartwood staff are awesome and I look forward to working with them again! Read Less

Dr. Murray and the rest of the Heartwood Animal Hospital team have always provided thorough, caring, and high quality care for my pets. One of my cats was found to have a broken incisor and need to undergo a dental surgery. I felt reassured when Dr. Murray ran thorough lab testing before the surgery to be sure that my cat was healthy for anesthesia. When under anesthesia, dental radiographs identified another tooth that had lesions under the gum line that warranted surgical extraction as well. I was so glad that my cat was able to get this procedure done at Heartwood because I know that a lot of veterinary hospitals do not have dental radiograph capabilities. Without the dental radiographs, my cat would likely still be living with a painful tooth. I have been very impressed with the quality of care that my pets receive at Heartwood Animal Hospital and would recommend them to anyone looking for an amazing veterinarian. Read Less

This was the worst experience of my(dead) dogs life. From the moment I arrived until the time I left, I was in complete confusion. I could never grasp whom the DR was versus the possible intern. The woman Dr would recommend one thing to the male Dr that appeared to have a diffrent opinion. My dog was carried to this vet with birthing complications. There was several hrs in between pups. When I arrived, My dog was walking around in their flower beds, 5hrs after I left, my dog is now under a flower bed . I elected to have a emergency C-section after the pups were clearly to big for the mom to pass naturally. I was called and told I would need to return to pick up my dog just before closing at 6pm, just 3hrs after surgery. When I arrived, My dog was clearly "HEAVILY" sedated from 1hr of inhalation(gas)anesthesia unable to stand or walk. I was told the precautions I would need to take in helping while my dog recovered. A few hrs after leaving this vet my dog was dead. I feel without a doubt my dog should of had the opportunity to recover in a environment where the proper precautions could be administered, which was never even mentioned. I feel that my dog was rushed out of surgery and their practice in order to collect the $1,107.00 Balance before they closed. The Dr? called me the following afternoon expressing his condolences, but never a explanation. The 3 puppies that were removed during surgery understandably passed during surgery also. I wish my dog would of got the recovery care she needed and not just the surgery, But what she got was a negligent surgery, A $1,100.00 bill and a death sentence, When very possibly if enough concern for her recovery and health would of been considered, It could of maybe saved her life. I lost a dog, my money, But I gained a valuable lesson at Heartwood and so will everyone I know. The performing surgeon(He) never talked to me when picking her up other than saying stay on top of her meds/antibiotics. UNBELIEVABLE EXPERIENCE. Read Less

I have known Dr. Crumley longer than I have known my own children.  At that time, she was up in Louisburg and we needed a vet after moving down here.  I will never forget one night when my cat developed fluid on the lungs and Dr. Crumley met me at midnight on a rainy fall night and pulled three large syringes of fluid off his lungs allowing him to breathe more comfortably.  At that point, she recommended that I take him to the NCSU animal hospital where he was ultimately diagnosed with lung cancer (we kept trying to get him to stop smoking but you know cats... they just won't listen!). Sadly, we lost Addison but the level of caring that Dr. Crumley showed always stuck with me.We followed her to Heartwood animal hospital and she has been our primary vet for the last 20 years.There have been ups and downs with Heartwood.  She had one vet who was truly awful.  When I had to make the very difficult decision to euthanize my cat and took her in, the other vet walked in and said "I'm not going to kill your cat!" He proceeded to argue with me about my decision and basically made me feel like a monster.  He did not "kill my cat" that day.  He prolonged her suffering for another 2 weeks until I ultimately took her to VSH where they were compassionate, empathetic, and despite being an emergency vet hospital, charged less for the procedure.Heartwood is much more expensive than other vets in he area.  I had a dog that required tooth extractions.  Dr. Crumley quoted aroun 500 dollars.  During the procedure, she called and said it was going to cost more like 1000-1200 dollars and did I want to proceed.  Well, the dog was already on the table and under anesthesia so really didn't feel I had an option.  Went to pick the dog up and the final cost was over 2200 dollars!  Needless to say, I didn't have that kind of money.  The front office person at the time was playing hardball ... told me to get a loan and apply for credit etc.  ultimately they agreed to a payment plan which I spent 1year paying off.Between the experience with my cat and the surgery that cost more than our mortgage payment, I had pretty much decided I would not be returning to Heartwood.Until this spring...My dog (a different one from "toothless") had developed an infection in his toenail last summer.  Took him to a vet while on vacation and she removed the toenail.  He didn't get better so took him to Magnolia and the vet there said the first vet hadn't gotten the whole nail so he romeved the rest.  Still wasn't getting better and took him to Youngsville Animal Hospital where she took a radiograph and said there was still a piece of nail and she amputated to the first knuckle.  He did ok for about six weeks but still was reluctant to put weight on that foot.  The vet said it was likely "ghost pain" and prescribed gabapentin... he got a little better.Several more months pass and he starts having skin problems and is quite lame.  Took him back and I was told it was allergies and given an incredibly expensive medication (70 bucks for 2-week supply!).  Seemed to help his itching but he was still lame.  Took him to another doc in wake forest who didn't even look at his foot or notice the lameness and said it was allergies.  That was when I decided to go back to Dr. Crumley.  She didn't focus on his skin... she focused on his foot.  She took more radiographs and saw that the bone in the on toe was being eaten away... most likely due to a tumor.  She recommended amputation of the whole toe.  I was concerned about cost given what happened with my other dog when he had surgery and Dr. Crumley was very mindful of that experience.  The cost was higher than the other vet.  Flip side, all the other vets had misdiagnosed the problem so at that point, the experience and insight into my dogs problem outweighed the cost factor. It has now been nearly three weeks since my dog had his toe amputated and he is doing great.  He is back to his old smiley self, able to walk on all fours and has more energy and joy than I have seen in months.  I didn't realize just how bad he felt until now that he is showing his normal personality!The cost of the surgery was spot on.  While more expensive than the first partial amputation, I feel like she has gotten all of the tumor.  By trying to save money by shopping around with other vets, I wound up spending much much more to diagnose and remove the tumor.  Dr. Crumley acknowledges that their prices are higher than other vets.  She said that is because they are "thorough".  The evil vet who would not "kill my cat" has been replaced by a wonderful vet named Dr. Murray who is an excellent clinician and also good with humans.  Overall, I am just grateful to have my dog back and realize there is a lot to be said for experience, thoroughness, and the continuity of care Heartwood provides.  Thank you, Dr. Crumley and Dr. Murray! Read Less

We absolutely love the staff and care for our darling cats. Dr. Crumley and Dr. Murray show a lot of love an compassion in their work. We will always bring our babies back here; yearly visits, health issues, we will be happy to have their care! Read Less

I started taking my pets to Heartwood about twelve years ago. The staff at Heartwood truly care. Services are professional and courteous. They have always taken great care of my babies! Highly recommended!! Read Less

Absolutely love the caring & service received at Heartwood Animal Hospital. Would recommend them to everyone. Worth the extra drive for me for sure. Thanks to the staff for all you do for our fur babies. Read Less

I just want to say thank you to every one who helped me an my dog Charlie on 2/20/16. I know i was a mess from the time i walked in with him till the time i left. I really appreciate every thing you guys did for me an charlie, letting me take as much time as i needed to say good bye to my puppy dog and how everyone was very nice about it. I don't think i could ever say it enough....thank you thank you THANK YOU! Read Less

The staff is AMAZING!!! My dog was injured very bad and they fixed him up!!! A 4/5 hour surgery and he was already using his leg the next day! Words can't express the gratitude and love I now have for this place... Thank you all for loving my TuckTuck while he was in your care... Truly an amazing place!!!! Read Less

Had a great experience today at Heartwood Animal Hospital in Youngsville. Our cat was bitten in the face by something, and our regular vet in W.F. couldn't see her. Despite us not being patients, Heartwood worked us in, and Dr. Murray and his staff provided excellent care. Would highly recommend! Read Less

Ask for prices on cat boarding. When they give you the option of a condo, ask to see it. They state that you're paying for a condo with a shelf and a window to watch birds. When you see the crates, does it look like they are up close and personal to the window? Do you think its worth the money? I don't.Read Less

Such a caring, knowledgeable, & professional staff! I rushed our Yorkie in who was attacked by a German Shepherd right as the snow/ice started on Monday & the staff & Dr. Paley did everything in their power for our dog. I've never been more pleased with a Vet.Read Less

Can't speak to the treatment of dogs, but our cats have had good service there. We use the boarding service for one of our cats, and he's been treated fine. The fees were reasonable, and the staff has always been friendly. We've also taken our cats in at various times for different health issues and service has been fine. Being closed on Sundays *and* Thursdays does make it difficult to use them when we want/need, but I don't think any vets around here are open 7 days a week. There may simply not be enough of a market for it. We've been to a couple other vets in the area who've also been good - I can't say Heartwood's service has been spectacularly better than others - they've simply been good when we've needed it.Read Less

Excellent Care ! I walked in without an appointment and my cat skootch was seen immediately. The staff and Doctors were amazing. Dr. Freels called and text messaged me through out the day to keep me updated on Skootch's condition. I was able to take skootch home that evening, Dr. Crumley called me with tests results at 7 PM on Friday night. She took the time to explain all results and reviewed his new treatment plan. Dr. Freels contacted me , while on vacation , to see how Skootch was doing at home. Skootch is feeling much better! Skootch and I are so happy with the kindness, care, and level of professionalism. Thank YOU! Read Less

BEWARE!!!! Any place that charges "Extra" for love should be questioned. They were Very VERY rude to me because I asked for a detailed bill because they over charged me in a BIG way. I was double charged more than once and I would not have known had I not asked for a detailed bill. They charged $1107 for a week boarding and 3 exams for heartworms for 3 dogs. I had asked to start the dogs IMMEDIATELY on heartworm pills, and that was never done, yet they took it upon themselves to give my dog ear cleanings and flea pills (even though my dogs have always been on flea preventative and did not have fleas and they admitted that) It was highway robbery and the "hidden costs" were never disclosed. At that point though, they have you, if you want your pets back, you have to pay and it felt a lot like dognapping! ***Add to that, when my dogs were returned, one smelled like a homeless person (Like she had been stewing in filth) I wrote to them and they ignored me, so I wrote to the Raleigh BBB and they fought that but the fact STILL exists that my dog smelled to high heaven. I asked for a skin test on my dog, the test results took 5 calls and e-mails and over a month to get the results and even then, I got "technical" results with no explanations. I would HIGHLY recommend looking elsewhere for both boarding *There is an EXCELLENT kennel down the street (log cabin kennel, thank GOD I found them!) ** and definitely for vet care. They are supposed to care for animals, but when they don't care enough to let you know if your dog has cancer or not... well.. you decide if your pet is worth that or not. Read Less