I have taking 4 different cats to this facility and havent had any issues all the staff is friendly . I have worked with numerous doctors there and they all seem to care and look for my best interest in caring for my animals i would deff recommend to anyone.I started going here about 2 years ago with a coupon online for a free visit and then i ended up ensuring my cats on wellness plans they have worked amazingly with spay/neuter as well with a few other problems that occurred . Read Less

First, A sincere thankyou to the staff of the Beavercreek Banfield. When my beloved cat, Garlough passed away Dr. Rentz spoke to him almost in a lullaby. Though my heart broken, I was filled with gratitude for such a caring doctor, and staff. We received a sympathy card signed by the staff, with heartfelt messages. We also recieved a sympathy card from the company they sent him to for cremation even after recieving his remains. There was a half heart "token" with a message that said the other half had been placed with his remains when he was cremated. We appreciated *Greatly* Dr. Shockling's determination in trying to help find the cause of Garlough's illness. She even called us on her own time with concern for him. After adopting our dog Gracie from the Champaign County Animal Welfare League we immediately trusted her care to the staff of Banfield. Thankyou to Dr. Serrano for giving Gracie a caring introduction. Dr. Serrano was incredibly knowledgeable, and welcoming to any and all of our questions. Thankyou to Dr. Lohrey for her amazing care when Gracie gave us a health scare the other day. She was very thorough. She explained everything, and graciously showed us the xrays. Aside from why we were there she spotted **early** a condition Gracie has and gave us tips to prevent later complications. The support staff is also fantastic! The only regret we have is not having gone to Banfield sooner. They have saved us so much time and money with great wellness plans. We went there because our cat couldn't handle to 30min. Drive to his former vet. We made a good decision. Read Less

Not sure how my first review got deleted but please avoid taking your dog or cat here at all costs. The receptionist Rebekah is so rude and serisously needs to be fired. The actual doctors are amazing but the front of house staff is a nightmare to deal with Read Less

This vet office is not helpful and the employees are rude. I had an appt scheduled for one of my dogs, they cancelled the appt and did not try to reschedule it. I am moving to Alaska and need health certs done on my pets, they were not willing to help fit any of the animals in, instead they complained to me about how busy they are and were rude about me even asking. I initially purchased two of their pet plans for my dogs, and they tried charging for things that were supposed to be included in the plan. If I can't even schedule appts for my dogs what is the point of having a health plan through the company???? I am very dissatisfied, do not recommend this vet office and will not be back. I am just out $1,000 now for unused health plan. Read Less

We have been going to Banfield for around 10 years, first with our previous dog and then with our puppy, who is now 8 years old.  She is on a wellness plan which is a good deal and helps keep costs predictable.  Her teeth get cleaned every year and the vets and techs have always been very friendly to us and her.  When it was time to put our previous dog down, they were very compassionate.  We just got a new puppy and will be taking him there too. Read Less

We've had our dog and two cats on wellness plans with Banfield for over a year now, and we couldn't be happier. We get regular reminders when checkups or vaccinations are due, and they are always willing to take care of the pets as long as necessary until I am ready to pick them up after a drop off. Read Less

Receptionist was rude and nasty. I brought in a cat I just found and wanted to see if he had a microchip. The vet tech was super nice but the receptionist was nasty. I just moved here and now I know where I will not be taking my personal animals!!!Read Less

DON'T GO HERE!!!!!! The staff is friendly and they take wonderful care of your pet. However, they are as bad as a sleazy used car sales man. I was moving to a state that didn't have one, so I told them I was not going to re-up my "optimal wellness plan". They were "nice" and told me the date it expired and reminded me to call. They gave me the wrong date. So it was either re-up at over $600 for the year or payout for the rest of the year and the services provided which was just under $2000. Grrr... I talked to the office manager because I was told it was their mistake and she could fix it. So I called, she lied to me stating that she personally came out and talked to me about renewing. Liar. It was automatically renewed and now I am stuck. Read Less

I'm a highly unsatisfied customer who just visited banfield pet hospital in beavercreek, OH. The person working the desk, Samantha, was unwilling to weigh my dog and give him his heart worm medication that he gets every month from banfield pet hospital. Every month we bring him in to be weighed and given his heart worm medication. We have done this at multiple locations as we travel often. This Samantha told me (only after transferring his records after I asked for him to weighed and given his meds) that since Brutus did not have a relationship with the vet she wasn't able to give him his medicine. This is ridiculous to me. How does a relationship constitute whether or not he can have his monthly heartworm medication that you guys clearly have record of. What is the point of being able to visit multiple locations and have your dog treated if you require a relationship with the vet to do so? I will be discontinuing my health plan and relationship with banfield pet hospital after my year is up. This is not good customer service Read Less

I started taking my two senior dogs to Banfield a few years ago. I previously took my dogs to a vet in Kettering and, while I liked the vet, the support staff was indifferent at best, and at worst, cold. On my first visit to Banfield, I liked the support staff, but the vet left something to be desired. I decided to try them one more time, and discovered that the vet in question had moved on (good riddance). The current staff is AMAZING, every one of them. They are caring, friendly and professional, and make an effort to get to know the patients and their humans. (Twelve years at the other place, and they always acted like I was a rank stranger when I walked in the door.) When out oldest dog started showing obvious signs of decline, the vet took lots of time to talk to us and help us come to the right decision. She openly talked about treatments and their costs, and gave objective opinions on what she thought would truly help our pet. When we had to put our beautiful girl down a few months later, the whole staff was unbelievably kind. They let us take the time we needed to say goodbye and made the process as peaceful and comforting to our dog as possible. They followed up days later with a condolence card, signed by the whole staff, and each time I come in with my other dog they ask about how he, and we, are coping. That type of caring cannot be faked, and cannot be taught. They truly love what they do, and it shows. I have no idea how other Banfield branches treat their patients, but I recommend the Beavercreek, OH, location wholeheartedly. They are wonderful! Read Less