Animal And Avian Medical Center

I don't do many 5-star reviews, but we LOVE Doctor Wilson. Our beagle/jack russell mix may be coming to the end of her life and Doc treated us with respect and very straight forward in treatment, but most importantly to us she handles the situation for what it is, a family pet (not a child). She has given us recommendations on what she would do if it was her pet and has been educational. The rest of the staff is very helpful, they clearly care about their customers and each person I have worked with there relate exceptionally well to our doggies. I just called the hospital to check in on our pooch and the tech was very clear in helping us understand when we can visit, if we should bring anything, changes in the dogs behavior, etc. - definitely putting our mind at ease. I used to gripe about how much we were spending on animal care, but these guys have made every single penny spent worth it. Read Less

Have been coming here for a while now and with four different pets. Have had MULTIPLE bad experiences but continued to come due to convenience of location and good hours. Safe to say I won't ever take a pet here again. The only good thing about this place is their front desk staff (very nice people who have an obvious love for animals). I took my dog in to get groomed and she was clipped in her private area multiple times by the groomer (the vet even said she does not understand how the extent of this injury could have happened especially when they told me my dog is very well behaved when she gets groomed) and when I took her in to be examined by the vet I had to pay $50 for a spray to treat her wound caused by their staff. When my dog became suddenly blind the doctor diagnosed her with SARDS and pushed me off to a specialist. I called almost every day for a week and a half asking to speak with him because I knew something more was wrong, as she was not acting anything like the dog I had for 9 years since she was a puppy and her health was rapidly deteriorating. I was only ever given the option to leave a message and not speak with him directly. His answer every time was basically exactly the same, just worded differently; "Well she is blind now". Turns out my dog had a brain tumor and because of their misdiagnosis and refusal to take me seriously my dog suffered in severe pain until she had to be put down. I've since taken two new kittens there for check up exams/ upper resp. infections and not only are they extremely over priced, but the vets rush through the exams, provide minimal information, and don't really seem to know what they are talking about. $112 for a 20 minute visit; took weight, temp, and told me what I already knew and gave me two prescriptions. Read Less

Overpriced and incompetent.  After $350 for an x-ray and blood work, I was told that my cat had arthritis.  They also noted a small tumor in his lung, but could not confirm if it was cancer or an enlarged lymph node.  My cat was prescribed pain meds for the "arthritis".  After 2 weeks of no improvement I took my cat to a different vet.  I was told that my cat had bone cancer.  Tumor's in his legs and feet were causing pain, not arthritis.  I ended up putting my cat down that day, as nothing could be done to help him.  For 2 weeks I was misinformed and my cat suffered. The vet never called to follow up on my cat.  If you care about your pet, do not take them to this vet. Read Less

I'm new to the area and called couple places that came up on yelp search. My dog had an emergency and after description of my dogs accident appointment at this clinic was provided right away. We walked into a clean place, welcomed by friendly front desk personnel and checked in soon despite the vet being booked for that day. I was happy with the care provided as well as affordable prices. Thank you! Read Less

I've always had a good experience at Animal n Avian. The staff is friendly n helpful, we've been there so many times some of the staff knows us. Dr. Wilson is the best. She calls and lets me know what's going on with my cat whenevet they are there. She gives it to you straight about your animal so you know what's going on. I know they are pricey but my animals have gotten wonderful care. Wish you could give discounts. Thank yoi Animal n Avian. Read Less

Fantasic place! Everyone from the doctors to the people who answer when I call are incredible. After struggling for a year to get a diagnosis for my dog on her limping, went here per my mom's recommendation and all the doctor did was ask to see her walk and we finally got a diagnosis to the limping. Xrays confirmed the doctors diagnosis! Very pleased with them I also don't feel like I am paying and arm and a leg everytime I need to take my pooch to them. Been going for about 3.5 years now. Would suggest that they educate a little bit more regarding different things like vaccines. It was recommended to me to get certain vaccines but was never really explained what they are for. I had to go out of my way to ask about what they were for and ended up only getting one so I could research the others since the info I got on the one was just barebones info. Read Less

I was very unhappy with the care my hamster received here. I have moved several times and therefore have taken him to several vets as he has diabetes, and this was by far my worst experience. I took him in because he was lethargic and a pouch was swollen. When the vet came in she asked what was going on and before I had got more than a sentence or two out she was loudly talking over me and did not seem to care about the history leading up to the visit. She also did not believe his diagnosis of diabetes and said "hamsters are prey animals, it makes sense they would have higher blood sugar" - and while yes I believe there is truth to that, severe glycosuria and ketonuria... how is that an adaptive response?? If ketones are in his urine that means his body is not using the glucose in his blood stream (and if glucose is in his urine that means it is excessively high in his blood stream and is spilling over into his kidneys!) and his body is breaking down other things for energy which long-term is NOT healthy. In addition my other two hamsters do not have glucose or ketones in their urine. I am not a vet but I understand how diabetes works and several other vets have confirmed the diagnosis. When he started on glipizide his urine output went down drastically (was abnormally high before) and the ketones in his urine disappeared... that is enough proof for me. His breed is also very susceptible to diabetes... the fact that she did not know this and was not open to considering it was very concerning. She did not want to hear about his history at all and did not seem to believe this diagnosis. Other small things left a really bad taste in my mouth... before she had started examining him, when he was still in his travel cage she stated "the fact that he isn't scared of me means he's really sick" - why should he have been scared? She wasn't banging on his cage or talking loudly and hadn't touched him at all. He is a friendly little guy and loves people and yes he was sick but that was not evidence of it. It just concerned me that she would assume he is terrified of people... some hamsters are but definitely not all of them. I gave them two stars because the nurse and front desk staff were very nice and compassionate and their prices were very reasonable. I do not know how they are for cats and dogs but I would NOT recommend them for pocket pets. Read Less

Horrible! Hubby and I are adopting a shar pei and were taking her to animal and avian with the rescue we were getting our dog from to get her shot. They were rough with her and wondered why she got aggressive with them. Then as if to discourage us from adopting the dog started to tell us that shar peis are mean and need to be crated all the time and will attack anyone that comes near my hubby and i. We did end up adopting her and love her to pieces, but I will never take my Penny back there again. BTW the rescue does not use them anymore either. Read Less

I was nervous taking my gerbils in, because I felt like I had a bad experience several years ago. It is entirely possible I was just a drama queen 7 or so years ago. Dr. Palomar saw one of my gerbs today and she was so nice! The vet tech and receptionist were nice as well! I called so many other places who do not see gerbils, but this place sees all animals! I'm so happy to have found a friendly place to take my gerbils when they need a doctor. :) I take my other gerbs for a check up next week and I'm so relieved that they're in good hands. I would take my pets here in a heartbeat! Read Less

Prior to A&A - we had a vet who only wanted to do shots in the back room, then yelled at us when our dog wasn't friendly enough with her.... we had another one who just automatically muzzled him.... then we came to Animal and Avian. They take their time with Gomez. They let him sniff their hands, and the tools. They talk to him and give him treats. They make it so much less stressful that he doesn't need a muzzle. I'd love to take credit and say it's all our training - but really - it's a caring staff that's just good with dogs! I think we've found the right vet for our pup Read Less