They seem a little uncaring when you call with a injured pet. The only reason we go there is cause it is close by. The front desk could be alittle more friendlier. I think we will make the longer trip to Lancaster to our old vet clinic. Also they are WAY OVER PRICED! Read Less

For many many years Petplex has been our family vet, always caring for our pets with the best Doctors and Vet Techs. They take care of all routine shots, surgeries & checkups, but really help diagnose a sick pet. They let you know treatment options and costs up front. We have used their boarding & grooming services also. I appreciate the "cat only" exam room. Read Less

Went in for an emergency visit on a Sunday night. Expected quick and in a hurry to get us out with a large price. The cost was extremely reasonable which in and of itself is enough but the doctor we saw was so great. She took the time to not only fix up our dog but to talk with my aspiring veterinarian. While I would have rather not had to go, it was way beyond what I was thinking would be the best case. I would have paid what I did just for the conversation between the vet and my daughter! Wish I could remember her name I put it in here she was awesome!! Read Less

Took my best friend there to be checked, and he needed to be put to sleep. The staff and the vet were very informative and very sympathetic. I really appreciated their professionalism and caring nature of my situation. Being that it was the hardest thing I've had to do. R.I.P. Jacko Read Less

The groomer John was really great with my dogs. Sparky is 4 and he usually sits and loves to be groomed. Peanut is 7 months old and she is a challenge. She was having "nothing" to do with grooming. She has way too many opinions for her age! She still looked cute but my heart goes out to John because Peanut is a challenge for 4.7 lbs of fury. Sorry John we will be back....so be prepared! We love your work! Read Less

While traveling for the holidays we had to make an emergency appointment for our dog who injured his back while playing ball. They were incredibly helpful and were able to get us in within 20 minutes of calling! The veterinarian, tech and the rest of the staff were very courteous and took great care of our pup. Thank you! Read Less

Everything revolves around them printing off an Estimate for everything. Dr Doug is a good vet and cares about the animals. I just want my dog fixed and feeling better. Don't waste my time with stupid crap. Read Less

Now, I had to take my dog here on a Sunday to be put to sleep due to an ongoing battle with Lymphoma. The staff was VERY friendly and personable. When putting my dog to sleep they were kind enough to give a muscle relaxer first before administering "the med". The vet on call was genuine, and you could tell that she really cared and it just wasn't a job. The ONLY reason it did not get a 5 star ( Is give 4.5 if i could) is due to price... Now i know it was considered an "emergency" with it being on a Sunday, but was still pricy... but you get what you pay for in this case. Top notch and well done. Thanks for helping my family they the tough time. Read Less

Our dog had ran off and came back hurt...the staff was absolutely wonderful!!! Justin Kirchhofer was an amazing!!! The office was very clean and had fun/nice decorations as well as a lot of information about animals, products and procedures. Read Less

Romeo, my 7 year old jack Russell mix had an emergency and he had not been to a vet in 3 years. And his previous vet is hours away. After calling 2 different places trying to get him seen with no luck. I called PetPlex and the receptionist was very concerned listened to me and made me an appt that day. Romeo saw Dr. Poorman who again was awesome! Thank you to everyone! I would recommend PetPlex if you are looking for a place to take your animal. Not only are they competent they CARE! ... And Romeo is doing great!Read Less

Our kitty was sick and we didn't have many options for a vet hospital that was responsible just to see her. We took her in and explained our financial situation. The doctor worked with us and took her into his care for a surgery. The staff was great! We went to get her today because they called and said we could pick her up. We checked in and the girl spoke with an office manager, who went back to talk to the doctor about us taking the cat, because we had a balance ( this was worked out with the staff the night before). The manager came out and said "the doctor is ok with you taking the cat, however I am not because I won't get paid" I was shocked... this man knows nothing of me and I had stated that the bill would be paid in full tomorrow! This man gave attitude when I said that I wish someone would have called and told me this because I live a half hour away and would have waited til tomorrow... he then sighed, said ok and walked away. I felt very disrespected and confused as to why I was being treated like that due to this being our families first time here! I would have went back had it not been for this, but will find somewhere else to go!Read Less

I took my cat in last weekend. The care didn't seem too bad, but I assumed everything they said was accurate (wouldn't know any different). I was told that he had to spend 2-5 days there to recover. A couple of hours after leaving, I received a phone call from them stating that my cat unfortunately did not make it due to some difficulties. I had to make the devastating call to inform my husband. My husband went to pick our cat up; the women at the front desk did not apologize, nor say any kind words, sadly, the first words out of her mouth were about how he would be paying. Of all people, an animal hospital should know how difficult it is to lose a family pet. It seemed as if money was the only thing they were concerned about, which is why I only gave them the 1 star. Read Less

On Saturday evening, one of our pugs started showing signs of an allergic reaction to some vaccines that she had received earlier in the day (they were not administered at PetPlex). After trying three other vets in the area and being greeted with a recording to call MedVet in Columbus for after-hours emergencies, I tried PetPlex. By this time, only ten minutes from when we first noticed the reaction, our pug's eyes had completely swollen shut, she had hives all over her legs and head, and her entire face was swollen. Although I didn't get an answer when I called due to them being on the phone with someone else about an emergency, they immediately called back and told us to bring her in. Dr. Amber and Sierra took excellent care of our Lizzie immediately upon arrival, and gave her a shot of benadryl and steroids. Thanks to Petplex, she is now back to her normal, happy self. I will be sure to recommend them to everyone that I know.Read Less

These people are horrible. Please, if you care about your pets do not bring them here. My two dogs got into a horrible fight and my boxer pit bull mix had a horrible gash on the side of her chest. We took her to petplex because we've heard good things about the hospital. The gash was about 6 inches long and they gave her 3 stitches and half a pill of ibuprofen. Needless to say, the stitches popped out within the next day and we took her back to see what could be done. They refused to help us. The people were snobby and mean because we don't have all the money in the world. After refusing to restitch my dog, they charged us 50 dollars to wrap her with gauze. All of this cost about 800 dollars and it didn't even work. People called the police on my family and I saying that we are neglecting our dog, in reality it was the petplex services. Please do not take your beloved animals here. Read Less

Very nice people here but we spent around a 1000 bucks on visits and medicine on our dog all just to get a temp. Fix with medicine and once it ran out the ear infection and fungle infection was right back. We followed all the docs instructions to a t. He didnt even give a reason why our dod had the problems just said some dogs are allergic to life. Read Less

I take my Yorkie, Brutus, in once a month for grooming. John is so good with Brutus that Brutus is always wagging his tail afterwards. John treats Brutus like his own dog. John is so happy & friendly. He does an amazing job & Brutus always feels better. I highly recommend Petplex Animal Hospital for all your grooming needs. The staff is so friendly & personable. Read Less

We had to have a emergency visit with our Blue, he needs to have surgery, our other baby Nahla had cancer and we had to have her put to rest Sunday, we received her back this morning so we are thankful to have her with us for Christmas, thank you Dr. Poorman and staff, you all are great!!! . Merry Christmas Read Less

I wish the vet wood done we ask put down 11 years old boxer mix sassy sick very trying pass away hang on but when you know it time but vet. Didn't want to he said look healthy but she couldn't eat or drink without getting sick vomit in and bleeding when puttying outside yelling in pain so call them they said yes on phone they put her down but when got in office the vet said because look healthy this is not restaurant you can't have order refuse put her down I walk out mad talking to my husband ask what do now because I can't do it myself own a weapon so we call medvet hospital thank god help sassy to pass show us about money help a dog or people Read Less

My little Peaches was on the brink of death Monday a.m. Dr. K saved her life. A huge thanks to everyone there who treated Peaches with love just like she was one of their own. A very special thanks to the employee who brought her dog in so Peaches could get the blood transfusion she needed. I was able to bring her home tonight, tail wagging! Read Less

Thank you to Dr Williams and Sierra for taking care of our dog Jade. She ate a couple bunches of grapes and they did what needed to be done to make sure she will be ok. Thanks for staying and taking care of her. Read Less

Everything revolved around money.  Every option presented to me for treatment for my animal was immediately followed with a price.  I had to pay $300 of my total quote before they would even do anything to save him.  He passed away the next morning under their care, during the hospital stay.     When I called to see about moving forward, the immediate response from the receptionist was that I needed to pay the remaining $286.53 before they would release him to me, so that I could arrange his respects.       The whole experience felt so cold, and impersonal.  Here, my best friend of 16 years just passed away under your care, and the only thing on your mind is getting the bill taken care of?  Please do not support PetPlex.  They may seem passionate towards the animals during checkups, but do not trust them in dire situations. Read Less

Take my dogs there all the time doctor k and doctor poorman are very awesome doctors and my dogs absolutely love them they just helped my puppy who I thought had parvo and as soon as I got there they was quick to test her and rule that out found out she had pneumonia and was dehydrated they got us in real quick and worked with us on our budget definitely recommend them and saved my dogs life can't thank you guys enough for it Read Less

Hello, my name is Dr Doug Poorman and I have been practicing in the Buckeye Lake area for the past 13 years. My staff and I truly love having the opportunity to spend our days helping your pet. Our clinic specializes in providing a high level care for your pet and trying to provide tremendous value for you. Our doctors and staff are available evenings until midnight, to be there for you and your pet when emergencies happen. Read Less

I took my cat dr uderwood in Heath and I already knew what was wrong with him he had a u.t.i. they told me he was all blocked up and gave me 2 options 1 do xrays blood work put him in there pet hospital and it would cost thousands of dollars or option 2 put I'm to sleep he was inalit of pain so I decided to take I'm home b4 I put him to sleep wife called around when I got home found out that petplex puts them asleep for half te cost so I took him there and they saw him and I told them i was there to put him down so he's not suffering they checked him out and told me they could help him out I told them I didn't have much money and they worked with me got him unblocked and gave me a whole bunch of free food for under $200 now my cat is doing really good . Thank-you all at petplex for saving my cats life Read Less

There are few things in life more important than family,  really nothing is, and my pets are part of my family.  My pets are part of the PetPlex family as well. When Dr. Kirchhofer  ( Dr.  K ) and Sierra are handling one of my cats, I know they are doing it with the same care and expertise that they would use with their own furry family members.  There is no doubt that when they recommend care, a test, or treatment,  it is not for financial gain, it's because they truly love all animals and want to do anything they can to keep them healthy and happy. I know Dr. K would put my cats quality of life over a large bill, every single time.My name is Madelynn May and I stand behind this review and will gladly refer you to PetPlex Animal Hospital! Read Less

They are wonderful! Very reasonably priced, willing to help you out (not recommend only highest priced things, actually tell you what's really needed)... You can just tell soon as you meet them that they really do love animals and not just paychecks... Only place i ever want to take any of my pets :) Read Less

I take my  family member a female Weimaraner to be seen in an emergency, because she had been acting delusional, hiding and crying under a bed, had a fever, and vaginal discharge in to be seen by the Doctor, if that is what you can call this heartless sinister con woman going by the name of Jessica Williamson, DVM.Without running a SINGLE test this imposter hiding behind the title of DVM begins to tell me that it is pyometra and that my dog has 48 hours to live if we do not operate. To give her credit she did at least take a rectal temperature of my baby and a vaginal swab (which was not yet looked at!). She sends a tech back in to provide me with estimates of services to be performed.This "estimate" was for $269.26 and included the exam, vaginal swab (cytology), blood work (CBC), and urinalysis. When I question why we need these tests if she wants to operate based off of the swab (not yet looked at), the tech knows not what to say, except she can get the doctor.The soulless crook Jessica Williamson returns to try to explain to me that even though the swab will confirm to her if this is pyometra, she needs the blood tests to see if her white cells are elevated because of infection. When asked if she plans to operate if the swab comes back for pyometra she said YES. So I asked why then do I need $130 blood work? She had no response. I also asked what is the $42 for urinalysis for? Also her response was that it was no where to be found. I then explained that my concern that the $269.26 estimate did not even include a cure or resolution to my child's situation! She then says she can have the surgery estimate drawn up, and asks my permission to proceed. I tell her she can proceed with the swab only at this point, as I begin to become emotional and tears begin to fall due to concern for my loved one. The tech returns with another estimate for $973.47 for the surgery, saying the doctor confirms based off of the swab that indeed the bacteria found was pyometra. She then asks if I need a minute to decide. I tell her yes. As I stare at my sick baby with tears running down my face thinking about the impact $1300 would have on my family at home and the impact that the loss of my dog/child would have on my 3 sons and wife at home. I then begin to use the internet to do research on my phone.What I find is the following: Symptoms of PYOMETRA in canines:Abdominal distention (from an enlarged uterus)Vulvar (vaginal) dischargeClosed cervixLethargyDepressionLack of appetiteVomitingIncreased water consumptionFrequent urinationComing within 4-6 weeks after last heat/cycleUsually occurring in dogs over the age of 6.Of all of these items the ONLY symptom my baby had was vulval discharge! Her last heat was over 3 months ago and she had just turned 4. She was still eating normal drinking normal had brief lethargy at most. I mean she was staring up at me wagging her nub and bouncing around. She had no sensitivity on her abdomen which would show signs of abdominal distention.  NONE of this really applied, yet this "Doctor was telling me she had only 48 hours to live if not operated on?The tech returned asking for my decision. I told her I need to pay for what was done and I would be leaving. I was still crying, for fear that my dog could be dying. She said ok and showed me to the desk.A member of the staff that shall remain nameless saw my distress and mentioned that I should probably consider going to a different clinic. This made no sense to me at the time, because I was rather emotional. I began to drive around and clear my mind thinking that my dog had very little time left with us. That is when I decided to get a second opinion; after all wouldn't we do the same if it was us.I drove to Columbus to Rascal Animal Hospital, did not even mention the previous visit to PETPLEX animal hospital when I arrived. The doctor saw my baby and drew blood work and requested to do an x-ray. I asked why and she came in to see me. She explained that she was not sure if it was Pyometra and wanted to do some testing (blood work) and take a look on the x-ray to see if the uterus was enlarged which would tell her more  and help make a diagnosis. AN X-RAY!!!! Never mentioned by Petplex and sure as hell makes more sense than a urinalysis!I agreed and she brought me an estimate for worst case scenario if it was confirmed as Pyometra and she would have to have surgery. To my shock it was $360.63 for everything including the X-ray and blood work! I was almost visually angry towards Jessica Williamson, DVM thinking about the nearly $1000 difference in cost.Upon completing the blood work and X-ray the doctor returned to inform me that it was not consistent with Pyometra, but that she did have an infection, and they would like to proceed by keeping the dog overnight and administering IV medication to treat the infection. And that just to be safe they would be doing Read Less

Doctor Doug Poorman is by far the greatest vet that I have ever had!!!! He is VERY professional, has such a GREAT heart, and services are priced VERY reasonable!!!! He is my vet for life!!!! I have a Bernese Mountain dog, and a black lab/Weimar mix, and they are both very healthy, and I feel 100% confident when I take my dogs in! Many years ago, he was the only vet willing to wait an hour after they closed to help my Stewie (mastiff/hound mix) after he was hit by a car! On top of it, he stayed late to fix my boys leg that was broke, and put his hip back in place, my husband I left the vet's office after nine at night, and Dr. Doug stayed until Stewie's broken leg was fixed and hip put back in place, so I am unsure how much longer it was after we left. Any vet that is willing to not only stay after hours, but be such a WONDERFUL vet is SUPER cool in my book!!!! Read Less

Per their request I provided the county animal shelter documentation at the time of my dog's spay. This was so that they could direct bill the shelter for her surgery. I then received a bill for $80 for the spay. Upon contacting the vet, the "office manager" advised me that they have no contract with the shelter and that I needed to pay the bill and attempt to get reimbursement from the shelter. This is not what I was told by their office or by the shelter. After discussing this for 20 minutes she refused to do anything further. I contacted the shelter and was reassured that they did in fact have a contract with the vet and that the vet's office had just called them asking for my adoption paperwork because they had "lost it". When I attempted to call the vet back to make certain that they had the paperwork and would be following up, I was yelled at and hung up on by the "office manager". I attempted to call them back again and once again she picked up the phone, screamed at me that we were done and hung up on me. Completely unprofessional and unorganized. Read Less

Dont take ur animals to this place...me and my aunt found a kitten in bad shape with in a few days he was looking really good except he had fleas so we took him in to petplex for flea meds they gave my aunt flea meds for a dog so when she put it on him a few hours later he started twitching really bad like he was having a seizure so my aunt washed the meds off and called petplex and they said bring him in they gave him 2 shots and kept him over night. petplex didnt charge my aunt for this cuz it was their fault for not giving her the right meds...when we picked him up the next day the women who gave my aunt the wrong meds rolled her eyes at my aunt and had no remorse for almost killing a kitten the kitten was covered in poop and had his eyes matted shut and was still twitching...i think they dont know what they r doing and they r very rude i have other things i could say that r negative about this place but there is just to many problems that i have had to list on here. i honestly dont think they care about animals they r just there to make money. i can honestly say every time i have been there they done something wrong. i will never take my animals here again. i have to give them a star to post this but really they dont deserve one Read Less

tracy gray is the worst groomer there is she say's she has 18 year's under her belt!!! lol i didn't have 18 sec. under my belt and can do better! she cut my dog up from head to bull and to toe no JOKE i had to run him back in there his nail was bleeding so BAD it scared me to death! they give my money back but i wounld NOT take my dog there again if they gave me a year free grooming! i'm not jokeing here DO NOT LET HER GROOM YOUR DOG!!!!! BUT EVERY BODY ELSE IS FAB THERE!!! Read Less