34 Reviews

Stark County Veterinary Emergency Clinic

Canton, Ohio
Reviews
Jen Ross
23 Jun 2018
REPORT
Thank goodness for emergency clinics like Stark. For all the people who say they are money hungry please remember having a pet whom you are responsible for is a luxury not a requirement. I have two b... Read More
Thank goodness for emergency clinics like Stark. For all the people who say they are money hungry please remember having a pet whom you are responsible for is a luxury not a requirement. I have two because that all I can afford and I use care credit for my vet services when I don't have the money up front. It's absurd the amount of people complaining reviews on here how clinics expect money for the services provided, duh how do you think they can pay the staff, doctors and stay in business. Read Less
Aimee Preiss
18 Jun 2018
REPORT
Great staff! Very friendly, hard working, and courteous! Rushed my dog there due to her stomach being distended and bloated and they worked to get her in as quickly as possible. She had to stay for 3 ... Read More
Great staff! Very friendly, hard working, and courteous! Rushed my dog there due to her stomach being distended and bloated and they worked to get her in as quickly as possible. She had to stay for 3 days and they took such good care of her. They were extremely patient with me calling a million times to check on her ❤️ Was happy knowing my girl was in good hands! Read Less
Brigid Brockway
16 Jun 2018
REPORT
Seems strange to leave a glowing review for the place that euthanized my cat, but these folks did everything they could to make the process less painful. They treated both my cat and me with kindness ... Read More
Seems strange to leave a glowing review for the place that euthanized my cat, but these folks did everything they could to make the process less painful. They treated both my cat and me with kindness and compassion and sent a handwritten sympathy card afterward. Read Less
Nancy Messenger
8 Jun 2018
REPORT
Took our 9 year old fur baby in on Saturday for an eye injury. His eye ended up needing removed, which is what we anticipated, and he stayed overnight. The reception staff was very very friendly. We ... Read More
Took our 9 year old fur baby in on Saturday for an eye injury. His eye ended up needing removed, which is what we anticipated, and he stayed overnight. The reception staff was very very friendly. We loved the vet who did his surgery. She clearly explained our options and answered all our questions. Yes, you pay for services in advance, but that is how nearly every emergency vet operates. I thought the price was reasonable for what the surgery involved. I had to call a few days later with a follow up question and the receptionist remembered us and our dog. She got the answers we needed from the vet and was extremely helpful. (Drainage from surgery area). We are 100% satisfied and if we needed another emergency visit, we would drive the extra distance to use them again. Read Less
Brian Randall
13 May 2018
REPORT
I called to see about a price on an allergy shot. Said there was no way they could help, the vets were the only ones that could say cause its based on size of animal. I was able to give size, history,... Read More
I called to see about a price on an allergy shot. Said there was no way they could help, the vets were the only ones that could say cause its based on size of animal. I was able to give size, history, breed.. anything they needed to just give me an idea. I figured they could ask a vet.. what's the point if they refuse help. I wouldn't trust my pet to somewhere that doesn't even attempt to do there job. Read Less
Krista B
8 Apr 2018
REPORT
Took my pup there today and the staff was wonderful. Very friendly and gentle with my pup. Only spent about an hour And a half there. For as busy as they were that was pretty good. Great experience du... Read More
Took my pup there today and the staff was wonderful. Very friendly and gentle with my pup. Only spent about an hour And a half there. For as busy as they were that was pretty good. Great experience during a stressful time. Bill was reasonable for being a hospital. I will have no issues bringing my pup back here if needed. Read Less
Brenda moneypenny
29 Mar 2018
REPORT
I had to rush my car Max to this emergency facility when his back legs stopped working. I did not have the money on me to pay, as I didn’t get paid until the next following morning. They took him in i... Read More
I had to rush my car Max to this emergency facility when his back legs stopped working. I did not have the money on me to pay, as I didn’t get paid until the next following morning. They took him in immediately. Unfortunately max’s Congenital heart disease has put a blood clot from his heart and he was in dire pain with no way to save him. They were kind to me and so very helpful and sympathetic. I held my cat as they put him to sleep. Worst thing I have every seen or been through. They are a caring place that will do what they can to get your animal the best treatmentwithout being turned away because you can’t pay up front . Thank you stark emergency Read Less
Breanna Owens
26 Mar 2018
REPORT
Very amazing people!! They go above and beyond what they’re supposed to do help your animal!! Just when you think they are gone they turn your world around💜 I’m so thankful to have meant these amazin... Read More
Very amazing people!! They go above and beyond what they’re supposed to do help your animal!! Just when you think they are gone they turn your world around💜 I’m so thankful to have meant these amazing people!! Read Less
Brittany Brown
24 Feb 2018
REPORT
I have unfortunately needed to use this clinic 3x in the past 3 years. Each and every time the staff has been helpful, kind, courteous, knowledgeable.... I am so thankful for the stark county emergenc... Read More
I have unfortunately needed to use this clinic 3x in the past 3 years. Each and every time the staff has been helpful, kind, courteous, knowledgeable.... I am so thankful for the stark county emergency vet. One great perk is they take care credit, no interest for 3? Months. Thank you for taking care of my Windsor. Read Less
Amanda Grimes
23 Feb 2018
REPORT
Terrible rude people! Make eye contact twice and do not acknowledge me! Finally the guy polishing your floors acknowledged me! Then your rude snide remarks were ridiculous and condescending! Very prof... Read More
Terrible rude people! Make eye contact twice and do not acknowledge me! Finally the guy polishing your floors acknowledged me! Then your rude snide remarks were ridiculous and condescending! Very professional! You will never have my buisness ever! Read Less
bill boring
21 Nov 2017
REPORT
Nothing but a bunch of money hungry fools that don't care about your pet. I took my dog in Saturday since our regular vet wasn't open. I was told by the vet that my dog had a couple days left at best ... Read More
Nothing but a bunch of money hungry fools that don't care about your pet. I took my dog in Saturday since our regular vet wasn't open. I was told by the vet that my dog had a couple days left at best if we didn't do something for her. I told the vet my budget and was trying to gather the rest of the money for her medical bill. My pup is worth a million dollars to me and I would do anything in the world to save her. Within 4 hours of my dog of being there she took her last breath because these heartless cowards put the almighty dollar ahead of trying to save an animal. They refused to give any support to her until we had the funds available. After my dog passed they had the audacity to sit there with their hands out wanting paid. Their price was over the budget I had on me. I owed an extra $268 that was never talked about until payment time came. I let them know I did not have it and would not have it until the following Friday. I am scheduled to pick up my pups ashes on Monday and had no problem paying them at the time I pick her up. They refused. Thankfully I had a friend willing to loan me the money to pay these wastes of flesh. I wish I would of read the reviews of this place before taking my pup there. If you care about your pet in the least bit DO NOT GO HERE!!!!!!! Read Less
Matt Marks
18 Nov 2017
REPORT
Any cause to visit an emergency pet clinic can be a trying event. However, I was very pleased and comfortable with this facility. From the time I initially contacted them by phone, they were very prof... Read More
Any cause to visit an emergency pet clinic can be a trying event. However, I was very pleased and comfortable with this facility. From the time I initially contacted them by phone, they were very professional, kind, and sincere. It was a very busy night and one can expect delays. However, I knew in my own mind, my dog Murphy was beyond any chance of recovery, so the wait was acceptable. Pets with a slight chance of recovery need attention first. The girls at the front desk were very accommodating, answered all of my questions, informed me of my options, and served me with respect and kindness. I would like to mention a young lady that was extra kind to me and showed true compassion and her love of animals at this most heartbreaking time. Her name was Danielle and worked as a technician. She was so sweet. Many comments that have rated this facility are of a negative nature, pointing towards attitude, caring and overpricing. I don't understand the mentality of some of these individuals that write such comments, other than mean attitudes and hatred in their time of sadness. Every pet owner wishes to take their buddy to their own vet, but this is not always possible. I am just thankful that this facility is nearby and available. I would highly recommend them in a time of need. Give your pets a big hug today while they are still with you! Read Less
Amanda D.
17 May 2017
REPORT
took my 4 month old puppy in today because i figured it was an "Emergency Hospital" just for them to tell me they couldn't help me because i only had $25 on my card, told them i got paid in 2 days and... Read More
took my 4 month old puppy in today because i figured it was an "Emergency Hospital" just for them to tell me they couldn't help me because i only had $25 on my card, told them i got paid in 2 days and they said sorry we can't see you the initial visit is $75 and they wanted to do 2 tests for $150 on top of that to rule out what might be wrong, now my dog might not make it to pay day. every place i called said sorry we can't help you if you don't have the money up front. it's so sad that people put money before the life of a living creature of any kind Read Less
Kodey Fazenbaker
7 May 2017
REPORT
Worst Decision of my life taking my pet to that place.. They had no clue what was wrong with my pet ... had me waiting for 6 hrs the first time I went in. Then I went in later that night because my pe... Read More
Worst Decision of my life taking my pet to that place.. They had no clue what was wrong with my pet ... had me waiting for 6 hrs the first time I went in. Then I went in later that night because my pet was Still messed up and had to wait another 2 hrs just to tell me they don't know what's wrong with him and that it would cost me $500 just to keep him over night.. when I already payed $800 plus earlier that day... and my pet took his last breathe not even 7hrs after leaving that place... All they care about is money Read Less
Greg M.
6 May 2017
REPORT
This place is terrible. They literally have no clue what they are doing. My friends cat could hardly stand. When he took it in there their response was "Our floor is slippery" are you kidding me. Wai... Read More
This place is terrible. They literally have no clue what they are doing. My friends cat could hardly stand. When he took it in there their response was "Our floor is slippery" are you kidding me. Waited over an hour just for a price.. Completely clueless from the minute you walk in the door. If you love your pet DON'T TAKE IT HERE! Read Less
gizmo no
22 Mar 2017
REPORT
This place is horrible. If i could rate 0 stars or negative i would. I called to take my dog there yesterday they told me i would need $78 for the exam and the rest of the money up front but wouldnt k... Read More
This place is horrible. If i could rate 0 stars or negative i would. I called to take my dog there yesterday they told me i would need $78 for the exam and the rest of the money up front but wouldnt know the total cost until they did the exam. I couldnt get my check until this morning and i told them the severity of my dogs situation and offered to even give them my car title as collateral until the next morning when i could have paid for the services i was told they arent a title loan office. So this morning i went up with my dog and money in hand and when i walked in the office i was told the vet wouldnt be there until 6pm and i should be ashamed of myself for not seeking attention yesterday when i called (and was begging and pleading for them to please see my dog) i told them they should be ashamed for not seeing my dog because i didnt have $78 yesterday. On my way out the door i was told i might like a cheaper vet because they are expensive (i must say i felt like pretty woman when the rich snooty b!tches wouldn't let her shop) like im low class. I found a wonderful practice who helped me today and they are truly caring people they took my dog and didnt ask for payment upfront and worked out a payment plan with me also i wasnt even charged for extra services they provided. This place needs to change their name to Chase Bank because they do only care about money..not your fur babys or your feelings..they made me feel like a low class peice of trash and then blamed me for their greed. Will never go back they are low life individuals shame on them. My dog is home tonight sleeping after his hard couple of days. Read Less
Aarika Davis
16 Mar 2017
REPORT
Everyone that we came into contact at this facility was wonderful, until the very end when we had to check out. My sister, my father, and I had decided to put our family dog down. As I was was already... Read More
Everyone that we came into contact at this facility was wonderful, until the very end when we had to check out. My sister, my father, and I had decided to put our family dog down. As I was was already crying during the lobby, the receptionist told me how much it was. I had NEVER been to a vets office, let alone an ER vet, so I had no idea of the cost. She told me the price and I repeated because I was shocked. She then proceeded to tell me "well you could be leaving with a $3-$4k bill." I then shot back with "and those people are leaving with a healthy animal" I CANNOT believe that this woman proceeded to say that me while I was crying, knowing what we had decided. Needless to say, we took our family dog to another facility that was so compassionate not only towards our family member, but towards us as well. Thank you to the staff at this facility, however, the front of the house needs some work!! Read Less
Bakers Bengals
25 Feb 2017
REPORT
Have had to call on them twice in the past 3months. More than ever in the past 5yrs. Both times they were not only professional but personal. They were caring for our pets & for us. Thank you for all ... Read More
Have had to call on them twice in the past 3months. More than ever in the past 5yrs. Both times they were not only professional but personal. They were caring for our pets & for us. Thank you for all you do. Read Less
Jody Brendlinger Becher
20 Feb 2017
REPORT
I think the staff was very nice but they were not very informative. i had no idea what i was getting into when taking my dog to have surgery. They did not express what the complications were could hap... Read More
I think the staff was very nice but they were not very informative. i had no idea what i was getting into when taking my dog to have surgery. They did not express what the complications were could happen. I had no idea after paying $3700 for the surgery and the after care that my dog may need multiple surgeries at $2200 each. I don't feel like they watched my dog very closely after her surgery because if they did they would have noticed a lot sooner that something was wrong. As they went to take her for the 2nd surgery she coded before they could even get her opened up. i will never take any of my pets here again. Read Less
Britny Gill
20 Feb 2017
REPORT
Thank you for helping the Paw Crazy puppies! They look so good now thanks to your care.
Matthew Walters
8 Jan 2017
REPORT
We brought our cat here because he has been bleeding from his bottom. They stuck us in a freezing cold room to sit for over two hours and we are still waiting. However the vet tech was very nice when ... Read More
We brought our cat here because he has been bleeding from his bottom. They stuck us in a freezing cold room to sit for over two hours and we are still waiting. However the vet tech was very nice when he did the initial assessment. Read Less
Holly Dunlap
6 Jan 2017
REPORT
I have never had to take my dog to a vet er so I didn't know what to expect. The staff was very friendly and informative. The receptionist seemed like she was still learning the ropes but either way s... Read More
I have never had to take my dog to a vet er so I didn't know what to expect. The staff was very friendly and informative. The receptionist seemed like she was still learning the ropes but either way still very good. I wish it wouldn't have cost so much but I guess if it's late minute I'm sure all of these places will cost me probably the same. A staff member named shelly was amazing!! She helped me with all of my questions and concerns and as went as far as to give my dog her meds bc I was worried she wouldn't take them when I got home!! She also along with another member carried my dog to and from the car. I'm and truly appreciate everything they did and am grateful for their care Read Less
Chad Markwell
27 Dec 2016
REPORT
We took out pregnant English bulldog. And they were with her immediately and kept us informed through the entire birth of our 7 puppies and the staff was very helpful and knowledgeable .. and Misty t... Read More
We took out pregnant English bulldog. And they were with her immediately and kept us informed through the entire birth of our 7 puppies and the staff was very helpful and knowledgeable .. and Misty the girl that helped us the whole time was great with our dog and great to talk too. I would recommend this place to everyone Read Less
Melissa West
20 Dec 2016
REPORT
Fantastic staff and crew, fair cost of emergency services. I recommend this facility first!
Cady Cugini
27 Nov 2016
REPORT
I highly recommend this business. My 4 month old kitten was accidentally stepped on and was going into shock and bleeding from her nose and mouth. They took her back immediately and began to care for ... Read More
I highly recommend this business. My 4 month old kitten was accidentally stepped on and was going into shock and bleeding from her nose and mouth. They took her back immediately and began to care for her. I didn't have a lot of money so they gave me an option that was more in my price range and was still able to treat my kitten. She is still recovering but she is doing great! I cannot thank the staff and doctors enough for saving her and taking great care of her! Read Less
Linda M.
13 Nov 2016
REPORT
I took my cat Tiny to this place after she stopped eating,I waited 2 hours for them to see her. I was told by Samantha Heiken,DVM she had pancreatitis twice, I had asked her twice if she had abdominal... Read More
I took my cat Tiny to this place after she stopped eating,I waited 2 hours for them to see her. I was told by Samantha Heiken,DVM she had pancreatitis twice, I had asked her twice if she had abdominal cancer, you see I had a cat die from this I knew the signs, but I was told NO both times. After they put her through shots and things she had didn't have to withstand, they set her home. 1300.00 dollars later. 5 days after that she stopped eating again,Itook her to my regular Vet and they said that from the records the clinic sent she did have abdominal cancer. I don't care about the money so much as they made her suffer for it! It was my job to make sure she was taken good care of,for $1300.00 I Made her suffer! If this clinic was in Texas and not in Ohio I could sue and they would be in jail, they don't care about your animal only the money!!!! Read Less
Kathy Beebe
31 Oct 2016
REPORT
I'm sorry but I feel the need to speak up of all who own "fur babies" and are held HOSTAGE by this place. There needs to be a place one can go to get help for our animals without having to take out ... Read More
I'm sorry but I feel the need to speak up of all who own "fur babies" and are held HOSTAGE by this place. There needs to be a place one can go to get help for our animals without having to take out a second mortgage to pay for medical care. My personal experience with this place left me angry. A mistake on their part should not cost me more money. I understand now why my regular vet recommends that I travel to Green . They're 24/7 reasonably priced. Read Less
aaron smith
31 Oct 2016
REPORT
Absolute crooks! Don't get me wrong, they took adequate care of my pet, but they know you're desperate to help your animal and they take full advantage of this! They easily chargedo me 3 or 4 times th... Read More
Absolute crooks! Don't get me wrong, they took adequate care of my pet, but they know you're desperate to help your animal and they take full advantage of this! They easily chargedo me 3 or 4 times the amount a normal vet would, and that was after I had them drop unnecessary charges from my bill! Very disappointed, and they should be ashamed! Read Less
Stacey Harris
23 Oct 2016
REPORT
Great staff that is really caring! They apologized for my wait because they had a critical patient and I was there for hot spots. I appreciated that they came to me and let me know what was going on! ... Read More
Great staff that is really caring! They apologized for my wait because they had a critical patient and I was there for hot spots. I appreciated that they came to me and let me know what was going on! I didn't mind the wait it was Saturday and my dogs hot spots could wait for someone else's pet in need, as I realize I'm at a hospital and human hospitals have long waits! Thank you for fitting us in when our regular vet could not! The prices are fair and comparable to just taking my dog to our vet! Thank you for taking such good care of Tank! Read Less
Holly Miktarian
13 Sep 2016
REPORT
My dog has had exceptional care at this animal hospital twice in one year. They are always forth coming in what to expect in prices and have always made me feel as if my dog is very important to them.... Read More
My dog has had exceptional care at this animal hospital twice in one year. They are always forth coming in what to expect in prices and have always made me feel as if my dog is very important to them. The facility is clean and the workers are always professional. I drive all the way from Tallmadge to go here when needed. Read Less
john griffith
3 Sep 2016
REPORT
My dog had surgery because if a bladder infection. They put in staples to peice her back together. The left one inside her so she had problems for months after that. We called and told them that there... Read More
My dog had surgery because if a bladder infection. They put in staples to peice her back together. The left one inside her so she had problems for months after that. We called and told them that there was an issue and they said they could fix it for free. I appreciate the offer but I couldn't take the risk of my dog having a second surgery when you don't know if they are going to make it out the first one. Unfortunately my dog now has Kidney stones. It hasn't been a yr since her surgery. I don't know how fast they form but I would think that the vet would of caught that. She had 4 kidney stones that looked like rocks in a drive way. They was preety big. Also the vet that did that surgery said there was some complications because of her first surgery. I just don't believe they emergency vet did a very good job of working on my dog. Read Less
Tabatha Hilliard
30 Aug 2016
REPORT
I waited patiently for over 3hrs. for the vet to get out of surgery to examine my dog who was in labor and had already given birth to 4 pups & I knew for sure there was 1 with the possibility of a sec... Read More
I waited patiently for over 3hrs. for the vet to get out of surgery to examine my dog who was in labor and had already given birth to 4 pups & I knew for sure there was 1 with the possibility of a second still in her & her labor had stopped completely. She finally examined her and basically said that she wouldn't induce her to restart her labor. That she would let the pup or pups die then do emergency surgery. On top of that any questions I had asked the receptionist she had to go ask a tech because she was new. Finally her labor started on its own again and while she was in the middle of giving birth to the 5th pup I was asking some questions with one tech then all of the sudden another tech came out went off on me for no reason.. They said they were loading my dog & pups back into their cage & we needed to leave.. I was calm & confused because I wasn't screaming or being disruptive, just asking questions.. Mind you they already ran my debit card for 338.00 they said they would only refund 190.00.. Which was bull crap. My dog & pups could of died because she is an older dog & high risk. It took them a split second for them to take my money (which they did nothing to earn it, they didn't do anything for her or the pups.) but took forever for then to refund it... I am glad to say mom & and all 6 pups are doing great, NO thanks to them... Weather I had 1 question or a1000 questions I should have never been treated like this.. No one should!!! I'll never go back.. They are useless money hungry thieves... So disrespectful, that vet and one tech should be fired!!!Read Less
Deborah Varouh Chionchio
6 Aug 2016
REPORT
Aside from the inflated pricing of their services, which is the norm for all after hours emergency vet clinics, their staff is wonderful and caring. I took my 19 year-old cat Dexter in for constipati... Read More
Aside from the inflated pricing of their services, which is the norm for all after hours emergency vet clinics, their staff is wonderful and caring. I took my 19 year-old cat Dexter in for constipation, and a secondary, very serious health issue was found while he was being treated. I asked the vet, Dr. Heiken, to consult with our regular vet so that I would feel comfortable in his treatment, and she did so very willingly. As Dexter's treatment progressed, he took a turn and we thought we were going to lose him. Dr. Heiken kept me informed of every single step, allowed me to be with my pet whenever I wished, and took every measure she could to care for my fur baby. Fortunately, Dexter recovered nicely and was brought back home with a few additional medications for his newly diagnosed issues. I thank you, Dr. Heiken and staff for showing such wonderful caring and compassion not only to my beloved baby boy, but to me as well. I am so incredibly grateful for your services.Read Less
Leah A.
12 Mar 2016
REPORT
I was with my brother when his dog ran out on the road and was struck by an automobile that sped off. The dog was bleeding from his head, so we immediately rushed him to this clinic. I am taking away ... Read More
I was with my brother when his dog ran out on the road and was struck by an automobile that sped off. The dog was bleeding from his head, so we immediately rushed him to this clinic. I am taking away one star because, in a panic, I asked Siri for directions and it pulled up the address of the old clinic on Fulton. Not knowing that they had moved since I (luckily) have never had to go before, we drove out of our way to the wrong clinic. Suggestion: Close this listing on ALL online registries. When we finally arrived to the correct clinic, the receptionist asked if we wanted them to administer CPR.....OF COURSE WE DID - why do you think we were there?The vet tech let us know that he did not survive the trauma. She offered a copy of his paw print inked onto a poem. They wrapped him in an insulated blanket that would ensure his fluids did not leak, and then in an additional sheet. She was very kind and very personable. She's the reason I am giving four stars today. Hopefully I never have to return, but in an emergency situation I am glad they are close by. Read Less
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(330) 452-5116
4303 Whipple Avenue Northwest
Canton Ohio 44708
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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Stark County Veterinary Emergency Clinic

Canton, Ohio
(34)
4303 Whipple Avenue Northwest
Canton Ohio 44708
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Jen Ross
23 Jun 2018
REPORT
Thank goodness for emergency clinics like Stark. For all the people who say they are money hungry please remember having a pet whom you are responsible for is a luxury not a requirement. I have two b... Read More
Thank goodness for emergency clinics like Stark. For all the people who say they are money hungry please remember having a pet whom you are responsible for is a luxury not a requirement. I have two because that all I can afford and I use care credit for my vet services when I don't have the money up front. It's absurd the amount of people complaining reviews on here how clinics expect money for the services provided, duh how do you think they can pay the staff, doctors and stay in business. Read Less
Aimee Preiss
18 Jun 2018
REPORT
Great staff! Very friendly, hard working, and courteous! Rushed my dog there due to her stomach being distended and bloated and they worked to get her in as quickly as possible. She had to stay for 3 ... Read More
Great staff! Very friendly, hard working, and courteous! Rushed my dog there due to her stomach being distended and bloated and they worked to get her in as quickly as possible. She had to stay for 3 days and they took such good care of her. They were extremely patient with me calling a million times to check on her ❤️ Was happy knowing my girl was in good hands! Read Less
Brigid Brockway
16 Jun 2018
REPORT
Seems strange to leave a glowing review for the place that euthanized my cat, but these folks did everything they could to make the process less painful. They treated both my cat and me with kindness ... Read More
Seems strange to leave a glowing review for the place that euthanized my cat, but these folks did everything they could to make the process less painful. They treated both my cat and me with kindness and compassion and sent a handwritten sympathy card afterward. Read Less
Nancy Messenger
8 Jun 2018
REPORT
Took our 9 year old fur baby in on Saturday for an eye injury. His eye ended up needing removed, which is what we anticipated, and he stayed overnight. The reception staff was very very friendly. We ... Read More
Took our 9 year old fur baby in on Saturday for an eye injury. His eye ended up needing removed, which is what we anticipated, and he stayed overnight. The reception staff was very very friendly. We loved the vet who did his surgery. She clearly explained our options and answered all our questions. Yes, you pay for services in advance, but that is how nearly every emergency vet operates. I thought the price was reasonable for what the surgery involved. I had to call a few days later with a follow up question and the receptionist remembered us and our dog. She got the answers we needed from the vet and was extremely helpful. (Drainage from surgery area). We are 100% satisfied and if we needed another emergency visit, we would drive the extra distance to use them again. Read Less
Brian Randall
13 May 2018
REPORT
I called to see about a price on an allergy shot. Said there was no way they could help, the vets were the only ones that could say cause its based on size of animal. I was able to give size, history,... Read More
I called to see about a price on an allergy shot. Said there was no way they could help, the vets were the only ones that could say cause its based on size of animal. I was able to give size, history, breed.. anything they needed to just give me an idea. I figured they could ask a vet.. what's the point if they refuse help. I wouldn't trust my pet to somewhere that doesn't even attempt to do there job. Read Less
Krista B
8 Apr 2018
REPORT
Took my pup there today and the staff was wonderful. Very friendly and gentle with my pup. Only spent about an hour And a half there. For as busy as they were that was pretty good. Great experience du... Read More
Took my pup there today and the staff was wonderful. Very friendly and gentle with my pup. Only spent about an hour And a half there. For as busy as they were that was pretty good. Great experience during a stressful time. Bill was reasonable for being a hospital. I will have no issues bringing my pup back here if needed. Read Less
Brenda moneypenny
29 Mar 2018
REPORT
I had to rush my car Max to this emergency facility when his back legs stopped working. I did not have the money on me to pay, as I didn’t get paid until the next following morning. They took him in i... Read More
I had to rush my car Max to this emergency facility when his back legs stopped working. I did not have the money on me to pay, as I didn’t get paid until the next following morning. They took him in immediately. Unfortunately max’s Congenital heart disease has put a blood clot from his heart and he was in dire pain with no way to save him. They were kind to me and so very helpful and sympathetic. I held my cat as they put him to sleep. Worst thing I have every seen or been through. They are a caring place that will do what they can to get your animal the best treatmentwithout being turned away because you can’t pay up front . Thank you stark emergency Read Less
Breanna Owens
26 Mar 2018
REPORT
Very amazing people!! They go above and beyond what they’re supposed to do help your animal!! Just when you think they are gone they turn your world around💜 I’m so thankful to have meant these amazin... Read More
Very amazing people!! They go above and beyond what they’re supposed to do help your animal!! Just when you think they are gone they turn your world around💜 I’m so thankful to have meant these amazing people!! Read Less
Brittany Brown
24 Feb 2018
REPORT
I have unfortunately needed to use this clinic 3x in the past 3 years. Each and every time the staff has been helpful, kind, courteous, knowledgeable.... I am so thankful for the stark county emergenc... Read More
I have unfortunately needed to use this clinic 3x in the past 3 years. Each and every time the staff has been helpful, kind, courteous, knowledgeable.... I am so thankful for the stark county emergency vet. One great perk is they take care credit, no interest for 3? Months. Thank you for taking care of my Windsor. Read Less
Amanda Grimes
23 Feb 2018
REPORT
Terrible rude people! Make eye contact twice and do not acknowledge me! Finally the guy polishing your floors acknowledged me! Then your rude snide remarks were ridiculous and condescending! Very prof... Read More
Terrible rude people! Make eye contact twice and do not acknowledge me! Finally the guy polishing your floors acknowledged me! Then your rude snide remarks were ridiculous and condescending! Very professional! You will never have my buisness ever! Read Less
bill boring
21 Nov 2017
REPORT
Nothing but a bunch of money hungry fools that don't care about your pet. I took my dog in Saturday since our regular vet wasn't open. I was told by the vet that my dog had a couple days left at best ... Read More
Nothing but a bunch of money hungry fools that don't care about your pet. I took my dog in Saturday since our regular vet wasn't open. I was told by the vet that my dog had a couple days left at best if we didn't do something for her. I told the vet my budget and was trying to gather the rest of the money for her medical bill. My pup is worth a million dollars to me and I would do anything in the world to save her. Within 4 hours of my dog of being there she took her last breath because these heartless cowards put the almighty dollar ahead of trying to save an animal. They refused to give any support to her until we had the funds available. After my dog passed they had the audacity to sit there with their hands out wanting paid. Their price was over the budget I had on me. I owed an extra $268 that was never talked about until payment time came. I let them know I did not have it and would not have it until the following Friday. I am scheduled to pick up my pups ashes on Monday and had no problem paying them at the time I pick her up. They refused. Thankfully I had a friend willing to loan me the money to pay these wastes of flesh. I wish I would of read the reviews of this place before taking my pup there. If you care about your pet in the least bit DO NOT GO HERE!!!!!!! Read Less
Matt Marks
18 Nov 2017
REPORT
Any cause to visit an emergency pet clinic can be a trying event. However, I was very pleased and comfortable with this facility. From the time I initially contacted them by phone, they were very prof... Read More
Any cause to visit an emergency pet clinic can be a trying event. However, I was very pleased and comfortable with this facility. From the time I initially contacted them by phone, they were very professional, kind, and sincere. It was a very busy night and one can expect delays. However, I knew in my own mind, my dog Murphy was beyond any chance of recovery, so the wait was acceptable. Pets with a slight chance of recovery need attention first. The girls at the front desk were very accommodating, answered all of my questions, informed me of my options, and served me with respect and kindness. I would like to mention a young lady that was extra kind to me and showed true compassion and her love of animals at this most heartbreaking time. Her name was Danielle and worked as a technician. She was so sweet. Many comments that have rated this facility are of a negative nature, pointing towards attitude, caring and overpricing. I don't understand the mentality of some of these individuals that write such comments, other than mean attitudes and hatred in their time of sadness. Every pet owner wishes to take their buddy to their own vet, but this is not always possible. I am just thankful that this facility is nearby and available. I would highly recommend them in a time of need. Give your pets a big hug today while they are still with you! Read Less
Amanda D.
17 May 2017
REPORT
took my 4 month old puppy in today because i figured it was an "Emergency Hospital" just for them to tell me they couldn't help me because i only had $25 on my card, told them i got paid in 2 days and... Read More
took my 4 month old puppy in today because i figured it was an "Emergency Hospital" just for them to tell me they couldn't help me because i only had $25 on my card, told them i got paid in 2 days and they said sorry we can't see you the initial visit is $75 and they wanted to do 2 tests for $150 on top of that to rule out what might be wrong, now my dog might not make it to pay day. every place i called said sorry we can't help you if you don't have the money up front. it's so sad that people put money before the life of a living creature of any kind Read Less
Kodey Fazenbaker
7 May 2017
REPORT
Worst Decision of my life taking my pet to that place.. They had no clue what was wrong with my pet ... had me waiting for 6 hrs the first time I went in. Then I went in later that night because my pe... Read More
Worst Decision of my life taking my pet to that place.. They had no clue what was wrong with my pet ... had me waiting for 6 hrs the first time I went in. Then I went in later that night because my pet was Still messed up and had to wait another 2 hrs just to tell me they don't know what's wrong with him and that it would cost me $500 just to keep him over night.. when I already payed $800 plus earlier that day... and my pet took his last breathe not even 7hrs after leaving that place... All they care about is money Read Less
Greg M.
6 May 2017
REPORT
This place is terrible. They literally have no clue what they are doing. My friends cat could hardly stand. When he took it in there their response was "Our floor is slippery" are you kidding me. Wai... Read More
This place is terrible. They literally have no clue what they are doing. My friends cat could hardly stand. When he took it in there their response was "Our floor is slippery" are you kidding me. Waited over an hour just for a price.. Completely clueless from the minute you walk in the door. If you love your pet DON'T TAKE IT HERE! Read Less
gizmo no
22 Mar 2017
REPORT
This place is horrible. If i could rate 0 stars or negative i would. I called to take my dog there yesterday they told me i would need $78 for the exam and the rest of the money up front but wouldnt k... Read More
This place is horrible. If i could rate 0 stars or negative i would. I called to take my dog there yesterday they told me i would need $78 for the exam and the rest of the money up front but wouldnt know the total cost until they did the exam. I couldnt get my check until this morning and i told them the severity of my dogs situation and offered to even give them my car title as collateral until the next morning when i could have paid for the services i was told they arent a title loan office. So this morning i went up with my dog and money in hand and when i walked in the office i was told the vet wouldnt be there until 6pm and i should be ashamed of myself for not seeking attention yesterday when i called (and was begging and pleading for them to please see my dog) i told them they should be ashamed for not seeing my dog because i didnt have $78 yesterday. On my way out the door i was told i might like a cheaper vet because they are expensive (i must say i felt like pretty woman when the rich snooty b!tches wouldn't let her shop) like im low class. I found a wonderful practice who helped me today and they are truly caring people they took my dog and didnt ask for payment upfront and worked out a payment plan with me also i wasnt even charged for extra services they provided. This place needs to change their name to Chase Bank because they do only care about money..not your fur babys or your feelings..they made me feel like a low class peice of trash and then blamed me for their greed. Will never go back they are low life individuals shame on them. My dog is home tonight sleeping after his hard couple of days. Read Less
Aarika Davis
16 Mar 2017
REPORT
Everyone that we came into contact at this facility was wonderful, until the very end when we had to check out. My sister, my father, and I had decided to put our family dog down. As I was was already... Read More
Everyone that we came into contact at this facility was wonderful, until the very end when we had to check out. My sister, my father, and I had decided to put our family dog down. As I was was already crying during the lobby, the receptionist told me how much it was. I had NEVER been to a vets office, let alone an ER vet, so I had no idea of the cost. She told me the price and I repeated because I was shocked. She then proceeded to tell me "well you could be leaving with a $3-$4k bill." I then shot back with "and those people are leaving with a healthy animal" I CANNOT believe that this woman proceeded to say that me while I was crying, knowing what we had decided. Needless to say, we took our family dog to another facility that was so compassionate not only towards our family member, but towards us as well. Thank you to the staff at this facility, however, the front of the house needs some work!! Read Less
Bakers Bengals
25 Feb 2017
REPORT
Have had to call on them twice in the past 3months. More than ever in the past 5yrs. Both times they were not only professional but personal. They were caring for our pets & for us. Thank you for all ... Read More
Have had to call on them twice in the past 3months. More than ever in the past 5yrs. Both times they were not only professional but personal. They were caring for our pets & for us. Thank you for all you do. Read Less
Jody Brendlinger Becher
20 Feb 2017
REPORT
I think the staff was very nice but they were not very informative. i had no idea what i was getting into when taking my dog to have surgery. They did not express what the complications were could hap... Read More
I think the staff was very nice but they were not very informative. i had no idea what i was getting into when taking my dog to have surgery. They did not express what the complications were could happen. I had no idea after paying $3700 for the surgery and the after care that my dog may need multiple surgeries at $2200 each. I don't feel like they watched my dog very closely after her surgery because if they did they would have noticed a lot sooner that something was wrong. As they went to take her for the 2nd surgery she coded before they could even get her opened up. i will never take any of my pets here again. Read Less
Britny Gill
20 Feb 2017
REPORT
Thank you for helping the Paw Crazy puppies! They look so good now thanks to your care.
Matthew Walters
8 Jan 2017
REPORT
We brought our cat here because he has been bleeding from his bottom. They stuck us in a freezing cold room to sit for over two hours and we are still waiting. However the vet tech was very nice when ... Read More
We brought our cat here because he has been bleeding from his bottom. They stuck us in a freezing cold room to sit for over two hours and we are still waiting. However the vet tech was very nice when he did the initial assessment. Read Less
Holly Dunlap
6 Jan 2017
REPORT
I have never had to take my dog to a vet er so I didn't know what to expect. The staff was very friendly and informative. The receptionist seemed like she was still learning the ropes but either way s... Read More
I have never had to take my dog to a vet er so I didn't know what to expect. The staff was very friendly and informative. The receptionist seemed like she was still learning the ropes but either way still very good. I wish it wouldn't have cost so much but I guess if it's late minute I'm sure all of these places will cost me probably the same. A staff member named shelly was amazing!! She helped me with all of my questions and concerns and as went as far as to give my dog her meds bc I was worried she wouldn't take them when I got home!! She also along with another member carried my dog to and from the car. I'm and truly appreciate everything they did and am grateful for their care Read Less
Chad Markwell
27 Dec 2016
REPORT
We took out pregnant English bulldog. And they were with her immediately and kept us informed through the entire birth of our 7 puppies and the staff was very helpful and knowledgeable .. and Misty t... Read More
We took out pregnant English bulldog. And they were with her immediately and kept us informed through the entire birth of our 7 puppies and the staff was very helpful and knowledgeable .. and Misty the girl that helped us the whole time was great with our dog and great to talk too. I would recommend this place to everyone Read Less
Melissa West
20 Dec 2016
REPORT
Fantastic staff and crew, fair cost of emergency services. I recommend this facility first!
Cady Cugini
27 Nov 2016
REPORT
I highly recommend this business. My 4 month old kitten was accidentally stepped on and was going into shock and bleeding from her nose and mouth. They took her back immediately and began to care for ... Read More
I highly recommend this business. My 4 month old kitten was accidentally stepped on and was going into shock and bleeding from her nose and mouth. They took her back immediately and began to care for her. I didn't have a lot of money so they gave me an option that was more in my price range and was still able to treat my kitten. She is still recovering but she is doing great! I cannot thank the staff and doctors enough for saving her and taking great care of her! Read Less
Linda M.
13 Nov 2016
REPORT
I took my cat Tiny to this place after she stopped eating,I waited 2 hours for them to see her. I was told by Samantha Heiken,DVM she had pancreatitis twice, I had asked her twice if she had abdominal... Read More
I took my cat Tiny to this place after she stopped eating,I waited 2 hours for them to see her. I was told by Samantha Heiken,DVM she had pancreatitis twice, I had asked her twice if she had abdominal cancer, you see I had a cat die from this I knew the signs, but I was told NO both times. After they put her through shots and things she had didn't have to withstand, they set her home. 1300.00 dollars later. 5 days after that she stopped eating again,Itook her to my regular Vet and they said that from the records the clinic sent she did have abdominal cancer. I don't care about the money so much as they made her suffer for it! It was my job to make sure she was taken good care of,for $1300.00 I Made her suffer! If this clinic was in Texas and not in Ohio I could sue and they would be in jail, they don't care about your animal only the money!!!! Read Less
Kathy Beebe
31 Oct 2016
REPORT
I'm sorry but I feel the need to speak up of all who own "fur babies" and are held HOSTAGE by this place. There needs to be a place one can go to get help for our animals without having to take out ... Read More
I'm sorry but I feel the need to speak up of all who own "fur babies" and are held HOSTAGE by this place. There needs to be a place one can go to get help for our animals without having to take out a second mortgage to pay for medical care. My personal experience with this place left me angry. A mistake on their part should not cost me more money. I understand now why my regular vet recommends that I travel to Green . They're 24/7 reasonably priced. Read Less
aaron smith
31 Oct 2016
REPORT
Absolute crooks! Don't get me wrong, they took adequate care of my pet, but they know you're desperate to help your animal and they take full advantage of this! They easily chargedo me 3 or 4 times th... Read More
Absolute crooks! Don't get me wrong, they took adequate care of my pet, but they know you're desperate to help your animal and they take full advantage of this! They easily chargedo me 3 or 4 times the amount a normal vet would, and that was after I had them drop unnecessary charges from my bill! Very disappointed, and they should be ashamed! Read Less
Stacey Harris
23 Oct 2016
REPORT
Great staff that is really caring! They apologized for my wait because they had a critical patient and I was there for hot spots. I appreciated that they came to me and let me know what was going on! ... Read More
Great staff that is really caring! They apologized for my wait because they had a critical patient and I was there for hot spots. I appreciated that they came to me and let me know what was going on! I didn't mind the wait it was Saturday and my dogs hot spots could wait for someone else's pet in need, as I realize I'm at a hospital and human hospitals have long waits! Thank you for fitting us in when our regular vet could not! The prices are fair and comparable to just taking my dog to our vet! Thank you for taking such good care of Tank! Read Less
Holly Miktarian
13 Sep 2016
REPORT
My dog has had exceptional care at this animal hospital twice in one year. They are always forth coming in what to expect in prices and have always made me feel as if my dog is very important to them.... Read More
My dog has had exceptional care at this animal hospital twice in one year. They are always forth coming in what to expect in prices and have always made me feel as if my dog is very important to them. The facility is clean and the workers are always professional. I drive all the way from Tallmadge to go here when needed. Read Less
john griffith
3 Sep 2016
REPORT
My dog had surgery because if a bladder infection. They put in staples to peice her back together. The left one inside her so she had problems for months after that. We called and told them that there... Read More
My dog had surgery because if a bladder infection. They put in staples to peice her back together. The left one inside her so she had problems for months after that. We called and told them that there was an issue and they said they could fix it for free. I appreciate the offer but I couldn't take the risk of my dog having a second surgery when you don't know if they are going to make it out the first one. Unfortunately my dog now has Kidney stones. It hasn't been a yr since her surgery. I don't know how fast they form but I would think that the vet would of caught that. She had 4 kidney stones that looked like rocks in a drive way. They was preety big. Also the vet that did that surgery said there was some complications because of her first surgery. I just don't believe they emergency vet did a very good job of working on my dog. Read Less
Tabatha Hilliard
30 Aug 2016
REPORT
I waited patiently for over 3hrs. for the vet to get out of surgery to examine my dog who was in labor and had already given birth to 4 pups & I knew for sure there was 1 with the possibility of a sec... Read More
I waited patiently for over 3hrs. for the vet to get out of surgery to examine my dog who was in labor and had already given birth to 4 pups & I knew for sure there was 1 with the possibility of a second still in her & her labor had stopped completely. She finally examined her and basically said that she wouldn't induce her to restart her labor. That she would let the pup or pups die then do emergency surgery. On top of that any questions I had asked the receptionist she had to go ask a tech because she was new. Finally her labor started on its own again and while she was in the middle of giving birth to the 5th pup I was asking some questions with one tech then all of the sudden another tech came out went off on me for no reason.. They said they were loading my dog & pups back into their cage & we needed to leave.. I was calm & confused because I wasn't screaming or being disruptive, just asking questions.. Mind you they already ran my debit card for 338.00 they said they would only refund 190.00.. Which was bull crap. My dog & pups could of died because she is an older dog & high risk. It took them a split second for them to take my money (which they did nothing to earn it, they didn't do anything for her or the pups.) but took forever for then to refund it... I am glad to say mom & and all 6 pups are doing great, NO thanks to them... Weather I had 1 question or a1000 questions I should have never been treated like this.. No one should!!! I'll never go back.. They are useless money hungry thieves... So disrespectful, that vet and one tech should be fired!!!Read Less
Deborah Varouh Chionchio
6 Aug 2016
REPORT
Aside from the inflated pricing of their services, which is the norm for all after hours emergency vet clinics, their staff is wonderful and caring. I took my 19 year-old cat Dexter in for constipati... Read More
Aside from the inflated pricing of their services, which is the norm for all after hours emergency vet clinics, their staff is wonderful and caring. I took my 19 year-old cat Dexter in for constipation, and a secondary, very serious health issue was found while he was being treated. I asked the vet, Dr. Heiken, to consult with our regular vet so that I would feel comfortable in his treatment, and she did so very willingly. As Dexter's treatment progressed, he took a turn and we thought we were going to lose him. Dr. Heiken kept me informed of every single step, allowed me to be with my pet whenever I wished, and took every measure she could to care for my fur baby. Fortunately, Dexter recovered nicely and was brought back home with a few additional medications for his newly diagnosed issues. I thank you, Dr. Heiken and staff for showing such wonderful caring and compassion not only to my beloved baby boy, but to me as well. I am so incredibly grateful for your services.Read Less
Leah A.
12 Mar 2016
REPORT
I was with my brother when his dog ran out on the road and was struck by an automobile that sped off. The dog was bleeding from his head, so we immediately rushed him to this clinic. I am taking away ... Read More
I was with my brother when his dog ran out on the road and was struck by an automobile that sped off. The dog was bleeding from his head, so we immediately rushed him to this clinic. I am taking away one star because, in a panic, I asked Siri for directions and it pulled up the address of the old clinic on Fulton. Not knowing that they had moved since I (luckily) have never had to go before, we drove out of our way to the wrong clinic. Suggestion: Close this listing on ALL online registries. When we finally arrived to the correct clinic, the receptionist asked if we wanted them to administer CPR.....OF COURSE WE DID - why do you think we were there?The vet tech let us know that he did not survive the trauma. She offered a copy of his paw print inked onto a poem. They wrapped him in an insulated blanket that would ensure his fluids did not leak, and then in an additional sheet. She was very kind and very personable. She's the reason I am giving four stars today. Hopefully I never have to return, but in an emergency situation I am glad they are close by. Read Less
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