Called to get my puppy in. We’ve taken previous dogs there but I had an appointment Monday. I told them she was sick an I was concerned. I called at 1030a she says they can get me in at 11a I then say I live like 30 mins away she reply’s with well we close at 12p sorry we can’t help you call the emergency vet...I reply with well I’d only be a few mins behind an she say I said we can’t help you. Okay awesome! In that case cancel my appointment for Monday to get her chipped her response was we don’t have you listed anyways goodbye! Terrible terrible terrible!!! An that’s just the receptionist!!! Read Less

I’ve been here a couple times and hoped that each experience would be better. However, I was let down big time. Everytime I went in there to spend my hard working money which put food on there tables they had no interest in what was best for my pets. The one girl who I figured out at a later date whose named Angela is rude and never acknowledges when someone walks through the door. She’s always on her phone or on the computer ignoring customers. It’s very unprofessional and if it were my company I would want the best staff. Which this employee does not represent by any means. I will no longer be going to this facility for anything due to the rude employees and the fake compassion of the supposedly ever so great Dr. Robyn. Read Less

Had to go in this morning n have one of our babies put to sleep he was 10+ yrs old all white Lovie boy.. our house is saddened by his loss. The employees were extremely very kind. Heart felt for our loss. And very respectful!!!.. ty to everyone who helped give our ghosty piece.. Read Less

We have always had great experiences taking our dog to Thompson Animal Hospital. They are gentle and caring with our dog. The prices are extremely fair and reasonable especially when we have needed medicine for a couple different health issues. They are thorough and have taken great care of our dog. Worth the drive for us for the care and service given. Read Less

Not a friendly nurse on staff on top of it all their flea and tick meds do not work. Bought for my entire animal family, two dogs two cats which was not cheap. After one week of nothing changing went back in to tell them about it and they could have cared less. Dr sohnlein is where I will be going from now on to get my babies cared for.Read Less

I was there a few months ago with my kitten who was around 8 weeks old. Was told she was FIV positive and she needed to be brought back to get started on treatment. I took her to a different vet today, and she is negative. They did the test right in front of me! They wanted to treat my cat for something she didn't even have. Also, they put my 9 year old dog through heartworm treatment when her heart was a 3 on the level of 1 to 6. I paid over 700 dollars in treatment and medication to WATCH HER DIE FOR A MONTH. She live ONE month. She had seizures, and was breathing so hard she couldn't sleep. She had a heart attack when she died. She FELT it because she yipped and fell over. This place should be shut down. Disgusting. They do NOT care for your animals, they care about money. I will NEVER take my pets here ever again. Even if they were only and last resort.Read Less

This vet was great! I wish I would have not wasted my time with the other vet and been taking my precious cat to this vet. They are very caring, have a common sense approach, and don't rush you while making difficult decisions. I would highly recommend this vet. Read Less

Friendly staff, and Dr. Thompson was lovely! However ill-educated in guinea pigs (which is considered an exotic by most). I wish they would have told me that when I made the appointment... so i wouldn't have wasted almost $40 to be told what I already knew about my girl from years in 4H. They were really caring, however when I was told that hay was suppose to be a treat for a GRAZING animal whose diet is suppose to be about 60-80% hay... a red flag went off. Again, lovely staff, I just wish they were better educated in small animals or would have told me that they weren't when an appointment was made. Read Less

I've been taking my small dog to Dr. Thompson for about 4 years. Until last week, I would have given five stars. Unfortunately, it isn't until something bad happens that you really get to see the true character of a business. I took my dog in for a heartworm test. They told me that he was due for his 3 yr Rabies vaccination and a Leptospirosis vaccination. He had a mild reaction to a combination vaccine administered at her office before, but I was NOT told that this particular combination is especially risky for small dogs (he is 15 lbs). I was also NOT told that the Leptospirosis vaccine should never be given to a small dog unless there's an outbreak, and that his lifestyle (almost never goes outside and is never exposed to wildlife or livestock) does not at all warrant the administration of it. If it's known by veterinarians that this is a risky vaccine, and that doubling up on vaccines is already dangerous for small dogs, the doctor should have made me aware of this and NOT GIVEN THEM AT THE SAME TIME. Dr. Thompson told me that she gave an antidote along with the vaccine to be sure he didn't have an allergic reaction. He began having a reaction - vomiting - in her office, in front of her, IMMEDIATELY. She told me this was nothing to be concerned about. Since she's the vet, I trusted her and took him home (Keep in mind, my appointment was at 5 PM, so they closed after I left). He continued vomiting for a few hours, and then began going into allergic shock. His face swelled up, which is a serious warning sign and if left untreated can lead to seizure and then death. I had to rush him to a 24 hour emergency vet clinic at around 1 AM. He was treated with antihistamine and steroid shots. The emergency clinic faxed a notification to Dr. Thompson to let her know that he had to be treated there due to the vaccine reaction. No one from her office even contacted me to follow up. I called and asked her to AT LEAST reimburse me for my expense at the emergency vet, which could have been avoided had she been proactive and treated the oncoming reaction at her office rather than dismissing it. She told me, "No. I can't control whether or not you bring him to the emergency vet" (!!!!) If I hadn't, he could have DIED! Because of HER misjudgment!!! Obviously, if she hadn't been negligent in the first place, I wouldn't have needed to incur the extra expense and anxiety of an emergency room. She claims that giving a dose of the antidote along with the vaccine was her idea of being "proactive", but since he immediately began having a reaction, the antidote was obviously not enough. I've already reported her to the Attorney General and will be reporting this to the vet board along with the BBB. If I could give zero stars, I would. Save yourself some grief, and take your best friend elsewhere. Read Less

We have been going here for over 20 years. Dr. Robyn Thompson is the best vet I know.... her compassion for the animals and their owners is deep and genuine. She is knowledgeable and very nice. Her husband, Dr. Thompson is a great surgeon and a behind the scenes guy. Their staff is very helpful and nice and their place is as clean as a whistle! We love Robyn and her staff and highly recommend this vet to people in the area. They treat their patients like they were their own. Read Less