This vet office fails to properly communicate wait duration and keep you updated. When and if they say 10mins, expect 4 hours. Staff at this location seem unconcerned about your time and more importantly your business. Read Less

If I could give negative stars I would. The worst customer service I have ever seen. I took a sick kitten as part of a rescue to them. The kitten was diagnosed with pneumonia. Later that day I called back to ask for an RX for an oxygen tank for an oxygen tent to try to save this kitten. I was refused and told that it was because I was not a long term client. You are kidding right?!?! So basically this place only cares if they can bleed you for money over the long term. HORRIBLE. They clearly don't care about the health and well being of pets but only how much money you will spend with them. This was a 911 or I would not have went there to start with as my husband felt the same way when he took in our diabetic dog. HORRIBLE HEARTLESS PEOPLE Read Less

There is no doubt in my mind that they murdered my best friend (an amazing ferret) without my consent. This was a most hideous act. These people are evil for doing such a thing. Do not trust this place! The crematory and urns in the exam room should be a CLUE that they are just a money mill and don't care about anything but cash! They coaxed me to come in, demonstrated ignorance of exotics / ferrets and then killed her within 15 minutes. If you know anyone with ferrets WARN them please about Grady! They best place I have found for ferrets is Erlanger Veterinary Hospital in Kentucky. It is easy to get to and well worth the drive! Read Less

My pets have been going here for 12 years and recently my dog was in boarding while I was in the hospital. Everytime it's excellent service. They really care about every animal that walks through their doors. Highly recommend. Read Less

Our dogs have always received excellent veterinarian care in both the happiest & saddest of times over the years. I'm always grateful for the numerous options explained & supportive staff... All of this offered at a fair price. Read Less

Been bringing my dog here for a couple years, great staff, very clean facility, approachable and knowledgeable doctors. Never had trouble getting an urgent appointment and have used the emergency hours at night, which are very nice. My only complaint is that I never come here without having quite a long wait! But I highly recommend GVH for animal care. The doctors even try to save you expenses if there are options available. They have my full confidence. *Follow up - GVH saw this review and came and talked to me about wait times, are actively addressing! Sign of a great business! Read Less

Came to this location because my dog was throwing up blood. The receptionist on hand was very rough yanking the leash out of my hand scratching me with her nails. Yanking the dog around to where his collar popped off. I stayed only because it was 6am and this place was my only hope. They came to the conclusion that he was fine just needed injections so he will not throw up for 24 hours. Was charge 205 dollars for not having an appointment when we where the only ones there and for nausea injections. Read Less

The staff at Grady are very knowledgeable€ and always quite friendly. We've had a few health issues with our cats and they always provide excellent solutions that are effective but don't break the bank. We will certainly continue to come here! Read Less

Happy with the care we received. We brought our cat in at 1am and let into the locked facility. Immediately let into a room. The wait for the initial vet-tech was longer than it should have been, as we were the only patients there. Vet-tech and vet were enthusiastic and prescribed appropriate treatment at a reasonable cost. Read Less

The staff is very nice and comforting, but if you are getting your animal euthanized go somewhere else. They force you to either pay 100 extra to cremate your pet or else you have to bring his dead body home with you.. I personally have never heard of a vet doing that. Also if you want to take the ashes home it's like another 200. I don't know, it just seems like a lot for a grieving owner, I would have taken his ashes if I could have afforded it. Read Less

Good veteran service. But like a lot of others, they're trying to take veteran service the way of us humans have let ours get. Multiple veteran's can't give a worm pill without doing a te$t for worms first. Don't get the same vet unless you request & and schedule when they work. Nice facilities but you pay for it. Good place if you have one or two that you treat better than some treat there own kids & lots of money to do it with. But if you have multiple pets you just want to keep wormed and shots up to date you can go broke quick doing all they want you to do.Read Less

Open 24 hours and service has always been excellent. Dog swallowed a pin cushion and we were in for Xrays and into surgery very quickly. After one night stay she was able to come home. They have always been quick and attentive, whether it be their doctors or the staff.Read Less

Terribly disappointed by the care (or lack there of, rather) provided to our dog this week. On Sunday we came into the office because our dog had been whimpering and seemed to just not be able to get comfortable. Dr. Velotas informed us that it could possibly be IVDD but that his symptoms looked more like arthritis at that time. Our dog was prescribed an anti-inflammatory, pain medication, and we were sent on our way. Later that very same night, our dog was unable to walk and was unable to return to the sitting position after standing. His back was also extremely arched. I immediately called the office and let the receptionist know of his deterioration and all of the stated symptoms above. I was placed on a brief hold while the individual that answered the phone discussed the situation with Dr. Velotas. I was told that his symptoms would become worse before they would get better. I was also told that I could bring him in if I was that concerned but that his treatment would likely not change. My husband and I both felt as though our concerns were not being addressed and could tell that something was very wrong with our dog. We made the decision to take our dog to MedVet for a second opinion. MedVet was able to immediately diagnose the issue and determined that he had a ruptured disc and required emergent surgery. Had we taken the advice that Grady Vet had offered that night that we called, our dog may have NEVER been able to walk again. Furthermore, despite IVDD being identified as a differential diagnosis, Dr. Velotas was unable to realize the severity of the issue when we called back to let him know of his change in condition. We were basically blown off and our poor dogs life could have been severely impacted due to pure negligence.Read Less

As a dog behaviorist and President of a rescue we have been using Grady's for many years & have taken dogs of all breeds & ages to them. While I prefer UCAN for spay/neuter, for all other health needs Grady is the only place we trust. Our own dogs love going! Yes more expensive than other places but owning a pet is not cheap!! Keep this in mind when thinking about adding a pet to your family. Read Less

Excellent facility, well-trained and empathetic staff. Dr Grady is an incredible veterinarian. I cannot recommend him or his hospital more emphatically. They took incredible care of my 2 treat Danes who have both now passed away, and my new rescue pit bull who had dental surgery and a cancerous tumor removed. She also needed to have an emergency overnight stay because she became sick and dehydrated a few months ago. Very reasonable prices. Follow up care has been terrific. Read Less

Thank you for being so kind in my time of need. I feel at peace knowing my beloved Pudgie is no longer in pain. Your kindness made the whole process easier on me. I think I have found a new vet for my other dog as well. Read Less

After a traumatic time with my dog and having to make the decision to lay him to rest, Grady's was the kind of care my dog and I needed. Disappointed by my dog's vet office of 10 years lacking compassion and would not help me but referred me to Grady's. I am so glad they did. From the initial phone call the woman at the front desk was kind and comforting. As I walked in the hospital with my dog she spotted me immediately and asked if I was the one who called and she didn't waste any time getting me to a room. The rest of the staff from that point on were wonderful too. They showed so much compassion and understanding during one of the most upsetting times in my life. The Vet who tended to me and my dog was Dr. Jurgens and I want to say a big thank you to her. Thank you Grady Veterinary Hospital for your care! Read Less

First time experience at Grady Vet and I can't express how much I appreciated the great (and fast) care. The staff and techs are great and Dr.Jurgens was wonderful. Being open on NYE was a huge plus too as my dog was in serious pain. I'll definitely be back despite the hour drive. Totally worth it. Read Less

I just went there to get my dog treated for a injury she attended from a difficult birth of some puppies. I was told that she would need many rechecks to make sure she was healing right and she may end up having to have surgery to fix her medical issue that is going to be pretty expensive if done by them so if comes to that I'll probably have to go somewhere else that less expensive to have her treated... Read Less

This is a great place, they're quick and assertive and very efficient.. They really care about your pets it seems like and that is very comforting to know they love your pet as much as you. I recommend to anyone and they're 24hrs Read Less

Killed my cat and expect me to pay $100 to have him cremated... $85 to get his ashes back. I brought him in Friday night because he looked weak.. Had not been sick prior to the visit at all. They suspected it was bladder blockage (common in male cats, unfortunately). Told me he was not in great condition. Took 50+ minutes MAKING SURE I had the money. $1,200 estimated. I put a $750 deposit down. I had to ask them to come get him and get him into the process of removing the blockage. I had to force them to come get him and start caring for him... The shop was empty. They knew he was weak.. Gave him anesthesia and I got a call no more than 20 minutes after leaving telling me his heart stopped. A 5 yr. old cat.. They told me they had a pet cemetery and could take care of his body. Got a call today, 5 days later telling me I can PAY to get him cremated or I could pick up his dead body... Who expects someone to do this??? They only care about money. HORRIBLE experience. I think they gave him too much anesthesia and I am very sorry I brought my pet there in his time of need. Read Less

Although not absolutely every experience I have had at Grady has been extraordinary, I do find them to be personable, caring, knowledgeable and understanding. I have been going to Grady Vet for many, many years and yes they are expensive but their expertise in the areas I have needed it has been excellent. I find the administrative staff and the vet techs to be very friendly and understanding and helpful in almost every situation. I have not been disappointed with the vets I have seen at Grady and although I have a few vets I like in particular I believe that any one of the vets on staff would be qualified to take care of any situation I have come up with my animals. In just the recent past my mother's cats got lost and all I had to do was walk in and the staff jumped to getting me any and all info I might need to convey to institutions in Florida where they were lost to help me pass the information along. I personally wouldn't take my animals anywhere else. Read Less

Called ahead since my dog had threw up a couple times the last few days randomly this last time, this evening there was blood. Got here within 30 minutes and sat in waiting room for damn near an hour. Front desk staff isn't the most polite people I've came across. Well I should say just one was having a bad day. Maybe needed to take a nap. And this is after we called in advance to explain my puppies situation and I brought a sample. Finally get back to a room and sit some more. The Vet technician that came in was great, personality awesome (maybe the one up front can take a day and follow the vet technician and learn something) My puppy is my baby girl and is special to me.You'd think you'd be treated a little different and would be treated how they would like themselves to be treated or they're animals or child to be treated! Oh.... Still waiting for the doctor......... It's now been almost an hour and a half. The doctor (finally came ) was great! Awesome personality as well, very informative and personal. . I suppose everyone has a bad day.... So besides the extremely long wait and the Mrs.Personality at the front the visit was great. I can overlook her as long as my baby girl gets taken care and the vet technician and Dr made me feel confident. Read Less

I had to rush my baby girl Jade there a week ago on Sunday. She was kept for 4 days for a bleeding ulcer and since we have been back twice for check-ups. They did everything to help get her back on her feet and on the road to recovery. EVERYONE there has been amazing with Jade, and me in my very emotional state. I would definitely recommend Grady Veterinary Hospital to anyone that will listen.Read Less

Took my baby to them friday night was told her broken leg was due to an aggressive form of cancer, her kidney levels were high and they couldn't be sure if the cancer had spread, and if an amputation would work, o we made the hardest decision eve and decided no to put her through any more pain, I spoke with a dr. sat morning and she agreed with the decision, friday night cost 700 dollars, not that the cost was any way in control of what we did, but they wanted to send her home with a pain patch with a broken leg that had a tumor that was the reason it broke, so the best for her was to leave her there with the 700 dollar deposit, the next day I called and spoke with the dr. in charge and she agreed with the decision that we had made, I told her I would be there at 6:00, when I got there, I had to wait for 25 minutes to see my moonpie and then I had to switch rooms twice, when I finally got to see her and say good bye, I had to watch while they tried to find her veins because they had the cathedar wrong and not in the right place it took an additional 30 minutes to get her comfortable enough to deliver the meds to complete putting her out of pain forever and during that time I had to listen to kids in the lab area running and having a great time while I was having the worst time of my life, no to mention they would not do anything to stop her pain until they had my credit card to pay for the medicine to put her to sleep and make her feel better. I would like to thank Grady for making the worst time of my life even worse. I will not recommend them to anyone all they want is a payment and I could't even take her ashes home because of the cost.Read Less

Took my cat in for a possible blockage. Took him back as soon as I got there before I had filled out the paperwork. Thankfully he didn't have a blockage. Gave us some antibiotics and we were on our way everyone was super nice from the minute we walked in to the minute we left. Hopefully we never have to have a reason to come back, but if we do need to, I know where we are going for sure! Charlie and I thank everyone of you that were there tonight! Read Less

From the first time I walked through the doors, my Charley has been well taken care of! I am always kept informed, and call there 24/7 to ask a question. I have been reviewing some the statements on this site. I am so sorry that some of you have had experienced what you say. Is it possible that when we enter a emergency situation, we feel we should be priority? That we need to be seen first? ... after all, we are under quite a bit of stress when we enter their door. I can tell you, my littlest fur baby has been hospitalized on numerous occasions, and I am always allowed to go back where he is, hold and stay with him as long as I want. All the while sitting there with Charley, they are taking care of the other animals in their care, all around me. They DO treat your animals as if they were their own. I have seen the techs holding, consoling a sick, scared to death animal. Talking softly, gently stroking their fur. Sitting on the floor with some of the larger animals, doing the same thing. This is from behind the scenes. Are they expensive, yes. But vet care is expensive, especially in a emergency situation. All I can say is I hope they keep doing what they are doing for as long as possible. Thank you Dr. Quilles, Dr. Hall, Dr. Swinney, for bringing my little man back to me...Read Less

I've tried for a year to like Grady,  and thought that once we found Dr Russell, we would stay with them.  The incompetence is just too much. We took our litter mate pups in the first day we got them for worms. The 4 months that followed,  one of the dogs suffered from chronic diarrhea and for months,  they never "found anything". One day we lucked into song Dr Russell, who magically found TWO parasites.  She treated both pups and we had a mostly uneventful next few months.  The dog they misdiagnosed repeatedly still had digestive issues and probably always will. Fast forward to swinging by to pick up some heart worm preventative,  and the attitude of the ragged-toothed Kentucky lady that contradicted what the vet told me about vaccinations,  continued to press the matter after I explicitly told her to stop arguing with me,  and then informed me that they failed to make copies of their puppy vaccinations I brought in day 1. Needless to say,  I'm going to another vet. Read Less

The first time here was amazing, Jessica brownfield is a great vet and actually cares about  pets. The front desk staff and vet techs were caring and hospitable. My second experience was less than tasteful. My dog was not properly cared for, for something she had already been there for. My fiancé had to take our dog in for that visit and was novice to the health field and they took advantage. When I retuned to get the prescription she actually needed they were rude. For what you pay the hit or miss isn't worth it. Read Less

Rude and impossible to deal with. I've given them 2 chances after being disgusted by their attitude and customer service the first two times, but when trying to get my dog in for an emergency and them not holding an appt for me for 5 minutes before booking it I'm done. Noah's Ark is a great option less than 10 minutes from Grady Read Less

Dr Hall, overnight ER vet here, and her nurses are amazing. My dog required emergency surgery late at night at my vet, and I was able to transfer him here for 24hrs of ICU care and pain management. They took wonderful care of him as well as his worried owner. They provided clear estimates of cost, as well as updates by phone as needed. Their prices are reasonable compared to other local ER Vets. Read Less

Our dog was very very ill we brought her in. They took her straight back. A few hours latter the stress was too much. And she passed on. The staff were very respectful and professional. At a time when this happens to all pets it's good to know that the care of a pet is taken seriously. Our pet was treated well by the staff and we were too. The store was clean and the treatment area was well taken care of. My dog was in good hands at this place. Read Less

Courteous staff, kind nurses, caring & informative vet (Dr. Sweeney (sp?). Wait was about about an hour, but was expected for an emergency room type situation. Price estimate was not as high as expected, again for an emergency room type situation. Here's hoping my little guy gets better soon ;) Read Less

I have been going to Grady's for 15 years with my 3 dogs. My oldest, 15, came down with kennel cough and was given a prescription for a narcotic to use if she was not improving. After two weeks and losing the first prescription I asked for another. It was immediately implied by the vet and office staff that I was a drug addict abusing the prescription. Grady's vet refused to put her licensing number on the prescription which is required by federal law for a narcotic. It cannot be called in or faxed. To appease me, the vet chose to write a false number on the prescription refusing to submit what was required legally to the pharmacy in order to fill the prescription. I had to return from Kroger pharmacy back to Grady's 5 times to be told in the end that the vet never intended to put her number down. After 15 years of loyalty I have never been treated so rudely in my life. Read Less

Grady is a very clean and professional place with typically very helpful staff. If you make an appointment, their prices are reasonable. However, most other procedures or visits can be quite expensive. Several visits to the hospital have gone well and the doctors we saw obviously liked animals.Sadly, I have to give this middling review based upon a fairly simple surgery gone awry on our cat earlier this month. We had already gone to Grady, with good results, for some after hours visits. So we scheduled our 6-month old cat for a neutering and teeth cleaning in early October. (I suppose he already had a bit of tartar on his teeth even at that tender age -- too much pumpkin, probably!)At any rate, he was very hoarse after the procedure and has not recovered his full voice after almost a month. It is assumed that something went wrong during the endotracheal intubation for the dental cleaning. This is not an unheard of side effect, but for the exorbitant $370 we were charged for said procedures, I expected things to go a bit more smoothly. I don't think I would rule out Grady in the future for emergency visits, but I will probably go elsewhere for routine work. Read Less

I have a little epileptic pomeranian.. I have had experiences with other emergency clinics in the 3 years we have been dealing with epilepsy and they made me hesitant to even take my dog anywhere when he has multiple seizures in a day. I realized Grady was a little closer than I thought it was and I liked that it was more of a typical practice rather than a giant emergency place. They were a MILLION times better than the CARE center and I am so glad we tried them. They did the essentials to help my little guy and didn't push any crazy unnecessary procedures. Everyone we came into contact with was so friendly and compassionate. When I needed to get my dog earlier than they had recommended, no one made me feel like a terrible person like they did at the CARE Center.. they understood and gave me instructions to go home with. I highly recommend this place, I know where we will be going for any future emergencies. Read Less

I don't think I'd ever use this place as a personal/everyday vet but they really came through when I needed them.  I had been living in Cincinnati less than a week when my kitty became super distraught and started peeing EVERYWHERE!  It was a Saturday morning and I didn't know where to go or what kind of "emergency" bill I'd be looking at.While it was just a run of the mill urinary tract infection but the cat we had was new to our family, stressed out from the move and clearly in a lot of pain, so I freaked.I called Grady after a frantic web search and they got me in for 2 hours after I called.  And when I arrived, I was told this would just count as a "routine" appt because it wasn't considered "after hours."  We were in and out in under an hour and for less than $150 with medication.  Everyone was nice and the issue was all cleared up.I don't think I'd take them back because I didn't care for the set-up of the building.  I had been spoiled by our previous cats only vet who conducted our one kitty's visits on the floor because she was "scared" of the table.  But here, they did everything "in the back."  Even to check his weight, he was carried off to a back room which I found to be very odd and probably really stressful for him.  So in that regard, it really lacked the one on one care.  I really wanted to be able to see what they were doing and have it explained for me.  But hey, they got my cat in and out and well...so no complaints there. Read Less

I had a terrible experience at Grady Veterinary Hospital. I went there after my local veterinarian realized that Josie, my 11-year-old Golden Retriever, was bleeding internally and needed an emergency splenectomy. When we arrived, we were taken to a waiting room. We waited about 20 minutes for anyone to come in, even though we had called an hour ahead and told them we were on our way. (It took us an hour to drive there.) Finally Dr. Grady came in to see us. He told me the same thing that my local vet told me - Josie's spleen could be bleeding due to hemangiosarcoma, a very aggressive and fatal cancer, or a benign tumor that was harmless after removal. He said there was no way to know without doing the surgery. The quoted price was $2,000. I couldn't bear the thought of euthanizing my dog if she just had a benign tumor, so I agreed to have it done because she was otherwise healthy. Dr. Grady asked if I wanted the tumor tested and I said yes, absolutely. He also asked if I wanted her to be euthanized if they opened her up and saw cancer everywhere. I said no, I wanted to be called if that happened so I could say goodbye. I was told she would be in surgery as soon as possible. Very late that evening, I finally received a phone call from a different doctor. He said Josie was out of surgery and seemed to be doing well. I asked him if he could tell whether it was hemangiosarcoma or a benign tumor. He said there was no way to know without getting the test results from the lab. I was told the lab results would come in 3-5 days. After 5 days, I called. They told me the lab was taking longer and it would likely take them 10 days. 10 days came and went and I heard nothing. I called and they told me the doctor would call me back. The doctor then called later that evening and told me that they had not sent Josie's spleen to the lab at all, and in fact, they had just thrown it out after the surgery. He said he didn't realize I wanted it tested, which makes absolutely no sense since he told me the night of the surgery that the lab results could only give us definitive answers. So, I paid for a $2,500 surgery in order to find out what my dog's prognosis was and learned absolutely nothing. After telling me that there were no lab results, the doctor told me he thought it was "probably" hemangiosarcoma, despite telling me previously there was no way of knowing without tests. He also said there was a different test they could do, but it cost hundreds of dollars and of course they did not offer to do it for free even though it was their mistake. Sadly, Josie ended up having hemangiosarcoma and passed away three weeks later, but thanks to Grady Animal Hospital, I spent those three weeks having no idea if this was my last month with her or if she would live another few years. This was extremely stressful. One of the main points of the surgery (other than her immediate survival, of course) was to find out what the tumor was so I could give her the best care possible, depending on what the findings were. So, even though she survived the surgery, I consider it a failed operation because what was supposed to be done was not done. I never received any apology from Dr. Grady, even though he was the one who should have communicated to the other doctor to have it tested. I also tried calling his office several times but never received a call back. I wanted to ask for at least a partial refund (if not a full refund) but I could not get a hold of him. I am thankful that I had another month with my Josie, but I will never take another pet to this emergency hospital again because the staff clearly do not communicate well, they blatantly lied to me when I called about the lab results the first two times, and they are incompetent. I also thought it was ridiculous they did not even offer to do the other test for free after they made a mistake. They clearly do not care about animals and customer service as much as they care about making money. My pets are a core part of my family and so this was a very traumatizing experience. After I told my local vet what happened, she apologized for sending me there, so I hope they are not still sending people to Grady. I hope this review can save other people similar pain and heartache. Read Less

I visited Grady for the first time for emergency veterinary services on Labor Day. My small dog was sick, vomiting, and overall was just not doing well. We waited over an hour and the vet never came into the room to greet us. It was late when we came in and it didn't seem to be a wait. We were greeted immediately and placed in a room to fill out paperwork. It took only five minutes to fill out the paperwork. However, my sick dog had to wait over an hour before someone even came in to check on us. I can't imagine why we had to wait so long. It appears on their website they have several Veterinarians. So I can't figure out what the delay in care was.  I am very upset about the service and would highly recommend another 24 hour veterinarian hospital, if possible.  How can you call something emergency veterinary services, when it doesn't seem to be any urgency of care to the animals.I was finally seen by Dr. Shroyer after 70 minutes of waiting. He was very personable and I did feel like he was concerned about the well being of my dog. After the long wait, the service was pretty good. Read Less

My family has been a client of Grady Vet Hospital since 1955 and have found them to be the very best at what they do. They are great at routine visits or emergencies. There is a reason that area police dogs are treated here. If you want the best for your pet go here. Read Less

I have Chihuahuas and they are my children. So it is very important that i trust their veterinarian. I very much trust Dr Grady and Dr Quilles (Key-less). Dr Quilles has chi's also and she understands the sensitivity of small animals systems. The facility includes a 24 hour emergency vet service. I have had to use this several times. I don't highly recommend this part of the facility. But in a pinch what are you going to do?? Just be an advocate for your pet and get your questions answered until you feel comfortable. Scheduling is easy. We have done dental cleanings here which is really important for the little guys. Dr Quilles does a really good job. They also do a screening on the pet before the dental to make sure all the systems are running well in the little guy before they put them under anesthesia. Read Less

HIGHLY recommend!  They are an outstanding operation.  ALways kind, friendly and professional.  I have only used them for urgent care services and would not go anywhere else.  BIG HUGS TO GRADY VETS!!!!! Read Less

Our dog is pretty healthy, so I can't vouch for the hospital aspect of this place, but their routine checkups and cleanings are professional.  When you walk in, it doesn't smell like a kennel nor does it look like a pigsty.  Rather, it is clean and sterile, just like a real clinic.  That's reassuring.Again, we've never had any big problems so I can't say how good they are for crises that seem to require some sort of supernatural healing, but I do know that they can make a golden retriever smell nice, which is pretty miraculous I think. Read Less