My husband and I are incredibly impressed with the care our sweet pup, Ginger, has received thus far! Honestly, we were a bit skeptical as this is a large facility and we thought our dog/we would be l... Read More
My husband and I are incredibly impressed with the care our sweet pup, Ginger, has received thus far! Honestly, we were a bit skeptical as this is a large facility and we thought our dog/we would be lost in the masses of patients coming in. That was NOT the case! We were first-time clients as of just over a week ago, thinking we were bring in our 12.5 year old lab/pit mix for possible ACL reconstruction consult. That day, we found out through MedVet, that Ginger has bone cancer. They were SO thorough, patient, and kind with both us and our pup. From the front desk, to the nurses, techs, intern vets, and our surgeon (Dr. Susanna Schwartz)- everyone has truly been a blessing with work with. They made us all feel like a priority and were incredibly sympathetic and sensitive to our surprising situation; they were all good active listeners and good educators (which we truly appreciate being health care practitioners ourselves; we know how important it is to have your provider explain and communicate plan of care to you and loved ones). They worked without pause to get Ginger screened the same day and all of her pre-op work done ASAP, and Ginger was fit in - no questions or hesitation- within 24 hours for her left rear leg amputation. Already we are seeing our pup come back to life with markedly less pain and more personality - much like she had prior to her health decline - thanks to the care and intervention she received through MedVet. We had been specifically referred to Dr. Schwartz and she was beyond worth the referral to see. They are all so attentive and positive and professional, even when we have had to call once overnight and to connect with the ER staff regarding a concern for our pup. While we hate the circumstances under which Ginger is now going to continue receiving care due to her cancer, we couldn't be more pleased with the care she's received and we are grateful to MedVet for buying us some quality time left with our number one fur child. Read Less