Pet Boarding Cincinnati Formerly House Vets For House Pets

Great vet practice. The employees genuinely care, they're professional and have a state of the art surgical center. Dr.Catalan has excellent bedside manner and is extremely knowledgeable and patient with even the most challenging pets. We just switched practices after 10 years with another provider, because we were so impressed after our first visit. She is the cat whisperer! Read Less

My dog had a tumor removed by the doctor. She did not send home any medication for pain or any antibiotics when I picked him up after the surgery. I called and asked if I could have some pain medicaiton because my pet seemed like he was in pain. I was told they were out of the medication, or maybe that they didn't carry it any more. They said I could order it online, but it woudln't get if for 5 days. That makes no sense. I ended up going to another vet who did an examination. They could not believe I didn't get anything for pain or an antibiotic and filled both for me right away. Read Less

It's a love hate relationship. Dr Cat has taken care of all our animals from beginning to the end. There for them thru there life, and for us at the end of there life. It's hard putting down your family member, but Dr Cat provides a quite place for you to be with your family. She walks you thru the procedure and stays for support if needed. She provided a way to have closure and deal with our loss. Thank You! Read Less

This is by far one of the worst businesses in Anderson. My husband and I rescue and have 9 dogs of our own that were, at one point, all under the care of this facility. After searching for about 6 months for a new vet, we decided on House Vets about 2 years ago because they offer a 'free shots for life program' in which you pay $150 to enroll per dog. This sounded like a great deal, and at the time, the person who spoke to us was so friendly. Little did we know, the vibe would take a drastic turn once they got our money. What started my ill feelings happened about 6 months ago when I took one of our rescues in for his annual shots. Upon walking in, he started to go nuts because there was a cat on the counter. Our dog is terrified of cats. After explaining this to the front desk lady, her response was "they live here, you don't.'' I was appalled. So i sat quietly almost in tears because my dog was shaking so bad, and waited for our appointment. The next time I had an issue, I took my rescued pitbull in to enroll him in the shots for life program. I called ahead letting them know he was formally abused, and while we were working on certain things, he was very timid around new people. As soon as I walked in, they had a dog running loose around their office. Again, this is a rescue dog who was suffering from aggression issues. So I tell the lady at the front desk, and her response to me was 'I really don't have time to put him away.' So I took my dog out to my car and asked them to just call me when they were ready to put me in a room and I would come in. They didn't. And instead took a gentleman in front of me. When I went in to ask them they told me they had just assumed I had left. So they 'accommodated' me with an eye roll. I was furious. I didn't want to give up on a 'local' business so of course, I went back. This time, to get my dog's annal glands drained. They charged me $60. I thought that was normal, so i paid it, and went on home. On the way home, my dog's annal glands projectile squirted on my entire back seat. I was mortified. So I called them immediately and they told me that sometimes that happens and just to hold a warm cloth up to his bottom and it should subside, but if not, then bring him back in and they would drain them again at no cost. A few days went by and they were only getting worst, so my husband took him back in and they charged us another $60 after admitting they didn't drain them properly the first time. This past week, we were informed that one of our dog's enrollment in the shots for life program had expired. We were never notified. Most vets send cards when it's time for shots. They DO NOT! After explaining that we wouldn't return with any of our 9 dogs and we would be going to a different vet they expressed no concern and said 'okay, thanks for letting us know!' We've since started going to a wonderful vet! They don't make us muzzle our pitbulls or require us to get a prescription for sedation like House Vets does. And, we've saved so much money. We didn't realize how high priced HVHP was until we moved vets. Do your research! But just to save you some time, money, and frustrations, do NOT take any animals here. The front desk is rude and the vet techs are snippy. If I could rate them 0 stars, I would. Read Less

Very expensive, the only thing affordable is their free shots for life program. The vets and vet techs are really nice, but the vets spend less than 5 minutes with the dog. They are not upfront with their costs, and often times I have been quoted a price over the phone, and then when I receive the bill the price is way higher. When I ask the Vet Techs about this they would say "oh yeah that has happened before with the front desk, they don't always know the correct prices", or "they're a new employee". Then of course they do not honor the price quote. Another time, my dog pooped in the lobby, and I went to clean it up, but one of the techs said that she would take care of it, which I thought was nice. However, they tried to run a stool sample without asking my permission, which is an additional $40. I'm glad that I caught them before they ran those tests, or they would have charged me for something I did not agree to doing. That same dog they took to the back to give him shots, and decided to trim his nails, which again I thought was nice, until I saw that they charged me somewhere between $15-$25 to trim his nails. There are many Pet places that would have done this for $5. Again, I did not agree to this, but was charged. They nickel and dime the customer. I took one of my dogs to get his anal glands drained, and not even 3 days later they needed drained again, as they were not done properly. I made an appointment, and they said it would be a followup and I shouldn't have to pay anything (again the front desk apparently misquoting me). At the follow-up, the vet saw my dog for about 30 seconds and drained the anal glands again. I then was given a bill for $60 (mind you I already paid this 3 days ago). To be charged that again when it was their mistake was atrocious. Then they recommended to have his anal glands removed since they were so bad, which would cost $700 to do. In reality, his anal glands weren't bad, they just weren't drained properly, but instead of admitting that they tried to get me to do an expensive procedure. It's been almost 6 months since then, and we haven't had any issues with his anal glands. If that wasn't bad enough, I have multiple dogs that I only continue to take to House Vets, because of their Free Shots for Life program. I signed my dogs up for it a few years ago. I took 2 of my dogs for their yearly check up this week, and upon leaving I tried to make an appointment for my other dog who is on the program. I was then informed that it had been over a year (but not a full calendar year) since that dog's last appointment, and therefore they automatically took him out of the free shots for life program. This was the first that I heard or knew about this, so I questioned the staff, who were friendly, and said it was on the initial contract that I received years ago that the dog had to be seen again within 13 months, not just once in a calendar year like I thought. House Vets told me that they would ask their business manager to make an exception, but of course he decided not to, instead he said he would let me re-enroll for $75 instead of $150, gee thanks. I told them that is fine, but I am going to take my dog to another vet because of how expensive they are. Instead of caring, or trying to keep my business they were just like okay bye. I had 6 dogs going to House Vets, but now after this I am only taking 2 of my dogs there, simply because of the Free Shots for Life Program. If it wasn't for that, I would take them all to our other Vet. I highly recommend looking elsewhere before taking your dog here. Take it from a dog owner of 8, there are much better ones out there. If you do go there, get everything quoted out in writing prior to letting them do anything with your dog. Read Less

The Drs and staff at House Vets are absolutely amazing. It took me many years and more than a few veterinary offices to finally find one that I felt always did their best for my animals. I have an eleven year old dog that weighs less than 3 lbs and they always take the time needed to determine the best course of action for her. I completely trust the care they provide, they are always able to get my animals in in an emergency and are extremely compassionate.  I highly recommend House Vets for House Pets! Read Less

Vets are great, but you'll pay for them. The care is terrific, and that's the important thing, but not if you can't afford it. All the prices are sky high. If you can get any of the extras they try to sell you somewhere else, do it. It will help. Read Less

Dr. Cat and staff are some of the best around. They are very attentive to detail and make sure you and your fur family members feel right at home. There are never too many questions. I always tell people that Dr. Cat is the best in the city. I stand by that.Read Less

I'm new to the area and a friend recommended this vet. I thought they were okay, even though they were very expensive and the office smelled foul. I believe that, in general, you get what you pay for. If the care had been good, then I would've paid the price. However, I got the feeling that they were in business only to make money. They charge for every little thing and they charge a lot, too. I've missed my old vet office since I moved, but I felt that a 45 minute drive was too much, given that my dogs are aging and will have more frequent trips to the vet. The last time my dog got sick, however, they told me they'd have to charge for an emergency visit to see her. She had bloody diarrhea and they told me to wait 4 days to bring her in. Or pay a lot extra. My dog is 12 years old and I've never been charged emergency fee when she's sick. There's nothing convenient about a vet down the street who won't take care of my sick dog, so I called her old vet. They said she definitely needs to be seen and saw her early the next morning. While the 45 minute drive may not be convenient, I've switched all her records back to her original vet. I do NOT recommend House Vets at all. Also, the office smells like cat piss. I was kind of shocked because I've never been in such a smelly vet office since I was a little girl and we took the pets to discount vet clinics. Every time I went in, even just to pick up medication, the office smelled. I worry about how clean the office actually is. Read Less

I love this vet office! I have been a client for 6 years now and don't plan on ever leaving. They answer every question i have no matter how silly it may be. The staff is compassionate and seem to thoroughly enjoy their jobs. I love that they know me by name ;) Im treated like family! Read Less

House Vets for House Pets did a fantastic job taking care of my cat while I was out of town. They really put my mind at ease knowing that my pet was being cared for properly. Rachel was especially helpful.  She made sure my cat was eating and kept her comfortable.  They kept me informed of my cats behavior and overall health.  The pick up and drop off times were convenient. I would definitely recommend House Vets for House Vets bot both boarding and health/wellness maintenance. Read Less

I was new to the area and went here on a Groupon purchase for boarding. The people were friendly, and I liked that there was a vet on staff there.  So I'd probably be back if in a bind, but my only criticism was lack of communication. I was told I'd receive pics of my dog playing (never got a single one), and I requested that she receive a bath & nails clipped the day of pick-up (no one could tell me if she got one or not when I picked her up). And p.s. my groupon for boarding was for 3 nights & I only used 2, and I wasn't allowed to use the un-used night on a second visit. Idk.  I may shop around for a few more places. Read Less

Both my husband and I were blown away by Dr. Cat's care of our dog. She treated her as if she was her own (even though our dog was totally freaked out and trying to bite her!). She is SO gifted at what she does and we are now loyal HV for HP customers. Read Less

Dr. Cat Loves animals.  I can say that with total confidence. House Vets for House Pets is the best Vet's office I have ever encountered. The Dr and her entire staff love animals and people alike.  The first time I met them my dog had been attacked, My little girl and I both were scared.  As soon as we showed up at the office we all calmed down.  My dogs love the Dr. Cat as well she is always willing to go the extra mile to make them feel comfortable.  I am always amazed by the service we get every time we see them.  The staff is always willing to help with your pet.  Their website is great and easy to use.  You can order your pet's med, food or schedule appointments right from their pet portal.  The staff are always quick to return a call or email and they are always very nice on the phone. I never feel like I am "putting them out". If you have a vet that is over charging you, or a new pet that needs a great vet I highly recommend House Vets...and trust me your vet is over charging you. Read Less

No reviews???  I can't believe that...this place is phenomenal.  I brought my cat to All Creatures Animal Hospital, and my cat was downright traumatized.  The lobby was huge and loud and echo-y, and the place wasn't cat friendly.  I mean, what cat wants some strange dog walking up and sniffing at their carrier when they're already freaked out about going to the vet???  The people at the desk didn't seem to give a crap about my cat.  They weren't nice, at all. Not a good experience.House Vets was amazing.  The place was cozy and warm and friendly...I felt so good about leaving my baby there for a dental cleaning.  Everyone was kind and I could tell that they really cared about my cat.  I will bring my cats here without hesitation as long as I live in this area, and will tell anyone and everyone about how great they were. :) Read Less

I've had a few negative experiences at a lot of different hospitals in this area. I recently found my new puppy Patches, and came to House Vets on my granddaughter's recommendation. I absolutely loved it! The building is very nice and a comfortable atmosphere. The staff were just great, and so good with my dog. She's a rescue and was in really bad shape when I found her, and they were just so paitent with her! I've recommended this place to everyone I know! Read Less