West Park Animal Hospital

Doctor was cold, mean and uninformed. Barely told me two words but still took my money after she examined my cat. Prices were ridiculous… I’m willing to pay for good service but they don’t even do that. The vet tech were equally nasty. Wait times horrendous. My cat kept vomiting… I brought him to the “vet clinic“ (more like torture chamber) and he came out blind in his left eye! They took him out of the examining room and did something to him. And then wanted to pretend like it wasn’t their fault even though he absolutely was not blind in his left eye prior to me bringing him in. Did not correct his vomiting issue either and actually gave me information on cremation services even though he still alive. These people are absolutely horrendous. Read Less

Steer clear of this place. They overcharge, extremely rude staff. My beloved cat had to be put down at this place. He was my best friend for 16 years. I went back to collect the ashes and they told me “we lost him.“ I was incredulous and couldn’t believe it. As heartbroken as I was I was even more shattered after they handed me the bill… what, for losing my pet? Also in comparison to other clinics they charged twice as much. They just shrugged and left it at that. An “oops sorry“ for prolonging my grief process and I will never truly have closure. They told me they will let me know if they find him… Months later, still nothing. They probably gave them to another family. So disrespectful and they only care about money. All I can say is do not give this place your business. If that’s how they treat deceased animals… Don’t even want to think about how they treat living animals. Read Less

Very strange company… Would not trust my goldfish with these people much less my beloved cat or dog. They forgot to give me a pertinent item and when I got home I called them and they told me I would have to pay for shipping and I said that’s a little messed up considering how it was their blunder. I paid for it and then 30 minutes later I got a frantic phone call from a “administrator“ apologizing profusely who then refunded me shipping charges and kept carrying on and on in the phone conversation over such a minor issue. When I went in for another appointment the next day, everyone was eyeing me suspiciously with terror in their eyes mixed with hate. Apparently I was the talk of the office and it was also written in my chart that I was annoyed with this very minor blunder and it caused quite a ruckus. Normal People would not focus on this and have it be office gossip. They were all either aggressive or jumpy and fearful around me… and I have been told my entire life that I am a mild mannered and introverted person. Ever see that movie “Mean Girls“? Westpark Animal Clinic is staffed with a bunch of females and effeminate men so that I think someone explains it… petty small-minded women are often like this to each other and it’s these type of women who comprise this staff. Pretty pathetic considering it’s a hospital for animals but I guess failures with no other social outlet use their work environment to air out their frustrations with the way their lives turned out. I then called the next day about an upcoming procedure for my pet and was spoken to belligerently by a receptionist. I hung up the phone and once again… Frantic call from an “administrator”. I think they all have this PMS’ing “administrator” on speed dial and anything that happens good or bad they are instructed to inform this “administrator” immediately so that the truth doesn’t get out in Google reviews because they are so hungry for money they don’t want their image tarnished. (“Big Brother” is watching you!) This time the administrator started yelling at me… I hung up the phone and sat there stunned and realized I should not have picked a large profit focused vet. They have the marketing budget for fake reviews and that’s what lured me in. Smaller clinics are more humane and have a personalized caring touch and certainly don’t have the opportunity to grow a staff that gets cliquey as a survival mechanism and festers with hate and toxicity the way Westpark apparently has. After this, I had to go in for yet another appointment and once again the staff regarded me like I had horns growing out of my head. Twice techs said to me “I was reading your chart” and as they were doing this stared at me with unmasked viciousness. They can make a reality show out of this. Bizarre company…Company culture says a lot about an organization, and it starts from the top down. When the “administrator” called me the second time she started running her mouth about the owners and the staff and her vaunted role (I guess we all need reasons to feel special) and it’s just weird how over the most minor issues the staff runs to this long-winded miserable “administrator” who then hits up clients and then this “administrator” is so unhinged she starts yelling at said clients. Do not take your pets here under any circumstances… Who knows what might happen to them by such freaks. Society is becoming increasingly hostile and this place is an example of the worst in humanity. Pets are an escape from humanity’s darkness but these people are so wacky you might not have that escape anymore after they’re through with your pet after they misdiagnose and mistreat your baby. The bizarre manner in which West Park Animal Hospital treats humans… I don’t even want to think about how they treat animals who can’t defend themselves. Read Less

A+ I can’t praise Westpark Animal Hospital enough. Our beloved senior dachshund became ill. The staff were so kind, loving and empathetic during our grieving experience. I highly recommended this hospital. Read Less

BE CAREFUL !! Now that you can’t take your pet in yourself and have to hand off to a tech please make sure they secure your dog . A tech did not have their leash secured around my my dog and he took off . We searched for three days for him and thankfully he is home . We did not get ONE call from them to see if we found him !!! It was their negligence that caused it . It almost happened to the first dog we took in but thankfully she didn’t run because she too wasn’t secured . I cannot comprehend how we were even contacted by anyone while we were devastated for 3 days until we found him . Unconscionable !!! Read Less

H.Brett Clemons 4 reviews 7 minutes agoNEW Critical: Professionalism, Quality, Reliability Had a appointment today(05/08/2021) at noon 5 minutes before the appointment they text me and cancel it. Thor bit my wife playing toggle war. all they had to do was filled out a piece of paper Saying that he had his rabies shot. they told me that thor needed to be exam again they just did a full workup on him in March. Was not professional at all about the appointment At all. After hundreds of dollars on office visits And hart and fleas medication this was not right. Read Less

All of my Dogs have been seen here by Dr. Scott for the past 16 years. I will not go anywhere else. The staff is always kind and very good with my fur babies. They have gone above and beyond when one of my Great Danes got very sick. Read Less

It's a vet that does charge a lot.. I owe them money from some needless surgeries on a few of my cats a few years ago. And I was told today I'm pretty much blacklisted and can't even buy flea medicine with cash there.. All they care about is money! If you go there make sure you got the funds available. 3 months ago One of my cats died and I could not afford to pay for cremation the day she passed... until three days later.. I was told over the phone to put cat in freezer and when I could pay bring her in.. They at least could have taken my cat to their freezer.. Very heartless.. They won't do anything unless you pay.. No matter how traumatic the situation..well it's several months later and three fourths my balance paid and yet my account is still locked! Just wanted to buy flea medicine with my care credit card.. Not add to my balance.. But no.. Until its paid off they won't help.. Ridiculous!!! They hey over 200 a month from us too!! I guess my pets health is NOT a priority. Waiting for a response here... Please explain to me why! Read Less

West Park was recommended by a friend. Called for an appointment for a sick pet and also looking for a new vet (current vet never has appointments available when my pets are ill). When they found out I was not already a customer they told me no appointments were available and to take the dog to the emergency pet center. West Park lists open hours from 8am to 1am so I find hard to believe there were no appointments available in a 17 hour span of time. The recommendation to use the emergency vet is financially not always an option. I have used the emergency vet before and the minimum charge is about $600. Having recently been hospitalized and off work without pay for 7 weeks this is not feasible. Definitely not impressed with West Park! Read Less

Brought my Foster dog in with a serious health issue (emergency) they began assessing her and treating her. They answered all my questions. During her stay of several days, they routinely called with updates. I visited daily, which was No problem. Staff was so polite and helpful. Very friendly. Diagnosis was accurate and she's Positively responding to her treatment. The Vet had no difficulty producing copies of her record for the rescue group. Read Less

Had a pleasant experience relatively affordable then a repeat visit back for same issue and they tripled my bill. I asked why such a huge price change and the assistant was actually quite stumped. She "checked" with the vet and came back with an affordable price adjustment. My dog didn't need $20 band aid. Overall super happy with my experience. Read Less

I came here for a second opinion on my cat's teeth- what a joke and waste of $. Dr. Brendan was literally scared to go near my cat. He asked me to assist with everything, he wouldn't touch the cat. There was no tech in the room to assist. When he needed a tech's help- he took the cat out of the room and they did not examine him in front of me AT ALL. He just repeated what I told him I was concerned about in the beginning of the appointment. I do not believe he had any idea what he was talking about. I wouldn't let him near my cat for surgery with a 10 foot pole. Afterwards I complained & he called me after the appointment in a confrontational manner. Do yourself a favor and go to Lakewood or Rocky River Animal Hospitals! Read Less

My husband brought my one year old Chihuahua here. Same story as others they wanted to charge us 500 to 1000 dollars for blood work and when we told them we could not afford that they wanted us to sign over our dog to them. My husband was told he could not see our dog or know how he was once he signs paper. I told my husband something does not sound right to get my dog and leave. Around 9:30pm faiview police shows up saying the clinic called them about my dog. Wait what? Police officer thought the call was strange but when he arrived he sees my blue chip Chihuahua running around. My dog is doing great today playing and eating. The cop and I think someone at that clinic wanted my dog. It's sad because we brought him there because we love him. Read Less

We were thrilled to find this facility when we were traveling and needed emergency care for our dog Reagan. Their staff was excellent and we were very impressed with the service and caring we received. Would recommend to anyone who needs emergency care - or if local for your routine veterinary services. Most impressed and thank you to everyone who helped Reagan get back to enjoying his vacation. Read Less

Brought my dog in during emergency hours because of the reviews on here and they were great! They were extremely busy but they maintained smiles and thoroughly explained every needed and optional procedure. This place is more than worth the 50 minute drive. The only place I'll take my dogs from now on! Read Less

This place really exceeded our expectations. As a first time pet owner I assumed any emergency vet would be a long wait, expensive and so so care. I’m happy to say that I was 100% incorrect. From the time we walked in the door (Sunday at 2pm) we saw Dr.Parker within under 10 minutes. She was outstanding and very helpful. Our pup was very sick and she was able to identify the issue quickly and he is already feeling better less than 24 hrs. I paid about half of what I was expecting to pay for emergency vet care. The front office staff was great to work with as well. If i didn’t work on the east side and plan to move there I would switch to Dr.Parker as my full time vet. Highly recommend this place! Read Less

If your animal has a small open wound, do yourself a favor and bandage it/wrap it yourself. I took my cat there because he ripped his claw completely off. They did get me in quick and the doctor himself was very nice. They gave him antibiotics, pain meds, and wrapped it, but said the wrap should only stay on for 24-48 hours. I went to take the bandage off and once I got the top layers off, I realized they put extremely sticky tape all along his leg vertically on the inside and outside which was totally unnecessary. It matted his fur and basically sealed onto his skin so I couldn’t cut it off or rip it without injuring him more. Tried oil to loosen it but it didn’t work. He pulled at it, as I’m sure it was uncomfortable, and eventually his foot started bleeding again. My poor guy ripped his own skin trying to get the tape off. As I said, the doctor was really great, but the techs or whoever do the bandages there did a horrible job and need some better training. And $20 for a bandage? I got enough materials to wrap his foot fully 3 times for $10. Very disappointing that the bandage meant to help him heal further injured him. Read Less

I took my 13 year old dog in to West Park Animal Hospital in September of 2017. She had been acting funny all week, and it became clear that there was a larger problem only after her regular vet closed for the weekend. I called ahead to talk to someone about bringing her in on an emergency basis, and the receptionist explained the difference between appointment hours and emergency hours on Saturdays. We arrived just as emergency hours began, and everyone on staff was immediately helpful, sympathetic, and caring. We had about a 20 minute wait for a room, and then were brought into a patient room to meet with Dr. James. I could tell immediately that Dr. James was both very knowledgeable and very caring. He felt around my dog's stomach and found a mass. He took the time to explain a couple of reasons why he could be feeling that and recommended an ultrasound to confirm what was going on. Unfortunately, the ultrasound uncovered the worst case scenario, which was a very large cyst. Dr. James thoroughly explained all our options - the benefits and risks associated with a surgery on an elderly dog, and the chances of recurrence, as well as the option to say goodbye. He did not push us to make one decision over another - just gave us all the information we would need to make the best decision for us. We decided that it was time to put her down, and asked the clinic if we could wait about 45 minutes for my son to get there to say goodbye. They were very understanding and let us stay in the room while we waited since they didn't have a wait at that time. They brought us some blankets and made sure that my girl was comfortable. Once our family was together and had been able to say goodbye, the team walked us through every step of the process. They were kind and caring, and their sympathy was really appreciated. I will always be grateful to Dr. James and the whole team that made a really sad day as good as it possibly could be, both for my dog and for my whole family. I highly recommend them! Read Less

Our J.R. has been in physical therapy and there rehabilitation center is great. The therapist Marie Getzloff is excellent with her patients. J.R. loves her and he has made tremendous progress. If your pet needs rehab you should real consider west park animal hospital and they are very competitively priced Read Less

My wife and I recently began taking our cats here. The staff are patient and legitimately care about your pets. Our kitties have been seeing Dr. Gant whom is not only very genuine and thorough, he is considerate of how much owners care about their pets as well as how tight people's budgets may be. We consider West Park Animal Hospital our new permanent veterinarian. Read Less

Took my rat in to have a mammary mass removed. The vet (Dr. Cary or Carrie) was extremely knowledgeable and kind. A lot of people and even some vets don't treat rats with the respect they deserve, but this vet did. My rat was very calm while being held by the doctor, who expressed her affection for rats. She removed my rat's tumor the same day and I had her home within a few hours. The surgery went well, my rat was quickly behaving normally. I really couldn't be happier with the excellent and timely service we received. All the staff who interacted with my rat told me how cute and sweet she was and referred to her by her name. We felt very taken care of. Read Less

Always Informative. The Drs here really take the time to explain In Detail. I'm never Pushed into anything..They actually Talk to you and make you feel at ease and relaxed. Oh Yeah! The staff here has always laid out the costs at my request via the computer system that's in each room! So I can decline, wait on, or go forward with..No Sticker Shock at the end. No feeling like your Left Out. No leaving like you know less when you came in either! Read Less

Had an emergency situation with one of my dogs on a Saturday morning. By the time he got to the office his temp was so low it wasn't even registering. They immediately grabbed him and started working on him. They were in constant contact and 2 days later he was able to come home!! Their bedside manner was amazing. I won't go anywhere else!! Read Less

I've been taking my pets to West Park Animal for a little over two years. We take our dog and two cats for checkups and when needed in emergency situations. Tonight we took my cat in to be send because he hadn't been acting himself among other things. They diagnosed and discussed our options for care within 15 minutes of walking through the door. My cat is having to stay there for a few days. They have already called and updated me on him. I couldn't be happier with their professionalism and care! Read Less

I have been to West Park Animal Hospital numerous times and I figured I should do a review. All the staff and doctors are very friendly to both animals and humans. Both my dogs had a teeth cleaning yesterday (1/30/2017), and one of my dogs needed 3 teeth extracted. Total cost for both dogs, extractions, and pain medication was a little over $500. Today I received a follow up call for both dogs to see how they are doing. I appreciated the phone call, and all the work everyone does. Previous experiences were just as phenomenal as yesterday. Thank you West Park Animal Hospital for all the amazing work! Read Less

Amazing care and service! My german shepherd caught her tail in our fence while running back and forth with the neighbor dog and had to be rushed to their ER. This was not an easy fix, but they made sure to keep us informed on everything they would be doing and future care she would need from us. They kept her overnight for watch which was very comforting. Recently she started showing signs of some hip issues so when I called to make an appointment the scheduler inquired what the reason was and then scheduled us with a specific vet who focuses on orthopedic care. I would definitely recommend them every time! Read Less

I had the absolute best experience at west park . I brought my yorkie in and she was diagnosed with a uterus infection that could burst at any time . They took her in right away and within an hour they had her in surgery and with every step that was done they kept me informed. She also had a clotting problem but the doctor was so good and new just what to do everyone was so kind and compassionate during such an emotional time for my family I couldn't have asked for more ! And to the tech that carried my baby around all day so she wouldn't feel lonely God bless you !!! Thanks to all of the staff my baby is home doing well ! Read Less

I've been taking the pets here for 20 yrs. Boris built this business up after buying it and really but his touch on things. Everyone is pleasant and professional. Animals are treated with care and respect. I have total trust in the services provided. Read Less

I could review West Park a million times over with 5 stars each time. I have 2 ( had 3 one passed) dogs and take them to West Park to see Dr. Megan at the drop of a hat. I've also been there to see other Dr.'s... Dr. Scott, Dr. Boris, Dr. Rebecca and even Dr. Parker the emergency doctor. Every single doctor and all the techs I've dealt with were, and always are, very patient, professional and courteous. All I have to say is people have ways of misconstruing situations. One word in a sentence can change a whole situation sour. I've seen it with my own eyes. West Park hasn't gotten voted #1 by chance. Thank you West Park. Ozzy , Gizmo and (Annie did) appreciate you.Read Less

We have taken our 13 year old German Shepherd to West Park Animal Hospital twice in the past 4 months. Once for an emergency and once as a now regular patient. Both visits were exceptional! Each time we were treated so well. And our vet terrified Shepherd did very well and they were so patient with her. The vets were so good and took a lot of time explaining things to us. Despite being busy, they didn't rush through our visit. Highly recommend them! They are now our regular vet. Read Less

I wish I would have found this animal clinic years ago I've been overcharged at so many different places. I found this clinic by accident when one of my dogs needed emergency care.... they were one of the only few that were open late at night. I was shocked when I see my bill for an emergency visit, it was nearly the same as a regular visit when I go to my regular vet that I use all the time. Since I found this place I've been bringing all my dog's here, they are incredible, their staff are the greatest and very friendly, the doctors there are very informative and do their best at making sure your pet received the best treatment possible. I love this place and I would recommend this place to any of my friends family and Facebook friends... don't hesitate to stop there and check them out, they are the best. Read Less

Everything has always gone very well. Staff is friendly and try to move things along quickly. We have needed to come in an emergency situations and they are able to get us in quickly. They can be pricey as all visits are at least $100 but I think that would be the case anywhere you go. Overall happy with service! Read Less

We have taken our very vet terrified German Shepherd here twice. I cannot say enough good things about the vet staff! They are wonderful! Despite being super busy, they take so much time with you. We are so happy to have found this place. And the emergency hours just make it a perfect place! Read Less

Excellent service. Very compassionate staff. I have two rabbits and one of them has a sprained arm. Getting an appointment was very easy, but since I wasn't sure about my rabbit's condition I called the front desk again a few days later. They suggested that they leave a message for the vet to call me because I was worried about my bunny. Dr. Kari Swedenborg took the time in her busy day to talk to me. She is very knowledgeable about rabbits. If you need a good, kind rabbit vet I would definitely recommend her.Read Less

It took me a while to write this because I was indifferent about my entire situation. I am going to sum it up the best way I can. The staff has never mistreated my dog, I never felt that she was in danger or anything however I did have a awful experience. I brought my puppy there to get fixed, I was very nervous to put her under and for the entire procedure in general. So when I received a call after her surgery it was from one of the tech's. They told me that she was fine however they showed concern when it came to her digestive system. She told me that my dog was very underdevelobed and "abnormal" Of course, I started to get upset because I was very confused, I asked if this was something that I should be severely concerned with and she said "well no, not right now" I immediately started to freak out, called the doctor back and she apologized and said she had no idea why the tech said that, there is nothing wrong with my dog? Then told me that she is a little underdeveloped in that area but it was nothing to worry about. She also said that when she got in their everything was smaller than she anticipated so she may not have been able to tie all the ovaries, but that will not be a problem. So what do ya know, 6 months later my dog is bleeding everywhere, i bring her in, and they tell me another surgery is necessary. Not only did I have to pay for everything, but when I asked why it wasnt done correctly the first time, I got a extreme attitude. I was just confused because if you opened her up and realized that you couldnt do the surgery accurately, why would you continue to do it? Well, probably because they hoped I would give them more of my money, which is exactly what I did. ALSO, I had another incident just a few months ago where I thought my dog had eaten some pills. I called them freaking out, because you know, they are her doctors. I was simply asking if I should giver her peroxide to induce vomitting. They said they cannot relay any information, said if i wanted to call the toxic hotline for $65 I could, or if i wanted to bring her into them, they would charge me not only a check up fee but also a $125 charge to call the toxic hotline themselves. My sister is currently going through a similar situation with her cat, I will never bring my dog back to them, which I dont think matters because they rip so many other people off.Read Less

Today I had an appointment scheduled for 1:20 as a first-time visit for my dog with an ACL tear with doctor Megan Cullens. I arrived on time sat in the waiting room for almost an hour then moved into another room. delayed again, for 15 minutes when I finally gave up and walked out after telling them I waited long enough no phone call no explanation . They could of cared less about me, my dog or the inconvenience to a new patient. Shame on them Read Less