Caring and Courteous as we made an emergency visit; Rush Hour Friday Night - Power was Out from Traffic Accident. Our Black Shouldered Peahen, examined and discussed. Vets gave us Good Advice and Medicine for our stressed Pea! Thank you! Read Less

Only vet in the Northern Columbus area that will see exotic pets like ferrets and reptiles. Took my ferret there to get a check up. As a first time ferret owner they were very reassuring that I was doing everything right. They also gave me a packet with a sample of ferret food and information like diet, behavior, and common medical problems. Very nice and helpful staff. Read Less

This veterinary care facility is top notch. One of our friends "Michelle" brought her exotic here for a hernia and had excellent care! I would rate Animal Care Unlimited as one of the best exotic care facilities in the nation. I have 30 years experience in the field. Great Job! Read Less

The people are always very kind with me and also my pets. They are willing to fit you in the same day if you have an emergency. Great prices. Clean place. I trust them more than other places I've been, and I love that I can take my rabbit and cats there. Also they are open every day of the week which is a huge plus. Read Less

This us a fantastic veterinarians office. We take our 5 dogs and 3 snakes here. The prices are awesome and so is the service. The prices are always lower than I expect, which is always great. My dogs live coming here and are always excited to the the veterinarian, tech's and assistants. They know us and our pets by name when we walk through the door. If you're looking for a new vet, this is the place to go, you will not be disappointed. Read Less

Our family cat took a turn last week. We don't have a vet but instead go to clinics. We called this place and they got us in within 15 minutes. We worked with about 3-4 veterinarians. Each were so nice and helpful with the information they were providing. The last vet I spoke to before we decided that Tidus has lived a good life and it was time for him to leave us. The veterinarian was so patient with me while I wept on the phone. She was calm and supportive. I have had such a hard time gathering myself to go back to the office to pick up the paw print they made for us. I received it in the mail today with a card from the staff. Needless to say, the staff have gone above and beyond for the parents of their furry friends (and not so furry). I appreciate the staff for all they have done for us. I would recommend their services and know that they will provide the same excellent service for you. Read Less

I just went through every person with a loving pets worst nightmare. Due to medical issues, it was time to send my dog to doggie heaven. I scheduled an appointment with Animal Care Unlimited. I arrived as scheduled and literally broke down in the lobby. The staff was quick to be compassionate and get me through the process. The staff was very sensitive to my needs and to make my dog as comfortable as possible throughout the process. They asked me questions about his medical issues and reassured me that I was doing what was best for him. We all worked together through the process and my best friend even had a few wags left on his tail until the very end. There was never a discussion about costs and they told me not to worry about this until I came back to pick up his cremated remains. They called me forty-eight hours later and told me I could come pick up his remains. He was already in a very nice urn and the price was very reasonable. I've been a regular customer for my dog for years with Animal Care Unlimited. When I decide to get another dog, Animal Care Unlimited will be the medical caretaker once again. Thank you to the doctor and staff for your compassion at a very trying time for me and my best friend. Read Less

I had a great experience here! I was hesitant because my sick pet is a leopard gecko and vets aren't always great with him. However, everyone there from the women at the front desk to the vet tech to the vet were wonderful. It was clear that the vet tech and vet both cared about helping my gecko and they even told me multiple times how handsome he was. He was treated quickly and efficiently. The cost was also not that bad, which is always a plus! Read Less

The staff here are amazing. My wife and I have been bringing all of our pets here for years. We recently had a little dog emergency and they went above and beyond to get us in even though they were completely booked. I highly recommend this place! Read Less

Good place however I'm not sure they actually take the pets outside when you paid for extra walks, my dog is always hungry and pee right away for a long time almost like if no one took him out to pee...don't pay extraRead Less

Always helpful been here multiple times for multiple animals, a toad, bird, snake, and a lizard. You can see that they really care about the animals here. Also was grateful for the times where I could get in for an emergency. Read Less

While I appreciate that this practice made the time to see us on short notice (twice in two days) when our chameleon got sick, they were utterly unhelpful. The assessment of what was wrong did not make any sense, and the treatment did not help. They provided medications to help her let down her eggs (she was apparently ready to have her first infertile clutch), but were not interested in investigating why she was keeping her eyes closed, or so weak and listless, which is the opposite of how chameleons normally behave when they are about to lay their eggs. Worst of all, when they sent us home with oral meds, they failed to tell us that the reptile glottis (opening to their trachea and lungs) is on the floor of their mouth, which I did not learn until I was frantically googling why she was making strange sounds while breathing after administering them. That is exactly where I had aimed, as it's how you are supposed to give oral meds to mammals. I think I accidentally aspirated fluid into her lungs. She went from bad to much much worse, and if she was going to recover before, she certainly isn't now. We are helpless as her breathing slowly becomes more shallow and the color drains from her body. I wish I had put more effort into finding a knowledgeable/experienced herp vet.Read Less

While I appreciate that this practice made the time to see us on short notice (twice in two days) when our chameleon got sick, they were utterly unhelpful. The assessment of what was wrong did not make any sense, and the treatment did not help. They provided medications to help her let down her eggs (she was apparently ready to have her first infertile clutch), but were not interested in investigating why she was keeping her eyes closed, or so weak and listless, which is the opposite of how chameleons normally behave when they are about to lay their eggs. Worst of all, when they sent us home with oral meds, they failed to tell us that the reptile glottis (opening to their trachea and lungs) is on the floor of their mouth, which I did not learn until I was frantically googling why she was making strange sounds while breathing after administering them. That is exactly where I had aimed, as it's how you are supposed to give oral meds to mammals. I think I accidentally aspirated fluid into her lungs. She went from bad to much much worse, and if she was going to recover before, she certainly isn't now. We are helpless as her breathing slowly becomes more shallow and the color drains from her body. I wish I had put more effort into finding a knowledgeable/experienced herp vet. Read Less

Treated my two rats Chai and Cornelius very well, not too over priced and got me in and out very quickly. I was very pleased with their service and definitely will be coming back! I also love they treat mice as well. Read Less

We only recently found them, but the staff at Animal Care Unlimited was great for the last year of my sweet cats life. In the end, they were able to provide a serene space to help my family say our farewells. Read Less

This place is amazing, they took our puffer fish who couldn't eat anything cause of his over grown teeth, put him under and ground them down...Gizmo couldn't even open his mouth and we was watching him die slowly, even though he is just a fish, he is part of our family! Thanks!!!! Read Less

I took my pet rat here to have him put down. He was my best friend and the staff here took care of him like he was their best friend, too. They are so knowledgable, so kind, and they treat you like human beings, and not just money makers. They are so patient (even when I call right before close with a ridiculous amount of questions) and I will drive the 45 minutes any day to get here. They are AMAZING Read Less

They were great! Got me in for an emergency for my bearded dragon, I think it's great they treat exotic animals as well, all animals deserve love and treatment. I will continue to use this establishment for future pet needs. Read Less

The best vet! They've taken care of our pup over the years so well even moving across town doesn't stop us coming here. The staff is amazing and the care given to your furchild gets no better. Can't recommend enough. Read Less

My puppy broke his toe nail this evening, very close to the paw. I tried taking him to his normal vet but there was a 4 hour waiting list. I was on my way to medvet when I passed Animal Care. I used to take my old dog there years ago and forgot they were there. I saw the open sign and turned in with the hopes they could squeeze my dog in. They did and took great care if him so close to their closing time. Prices were reasonable as well. I believe we will be coming back. Thanks again! Read Less

They killed my turtle. I brought my sulcata tortoise in here when she was sick to see what was wrong. X-rays confirmed it was gulstones. She was going to have to have surgery to remove them. Being the animal lover that I am, I chose to get her the surgery she needed. After all, I've had her for 12 years and she was my baby, even though she was pretty big! Surgery went perfect, they called and said they were going to keep her one more night to make sure she was going to be fine. The next morning was when I got the bad news... She had died. I was devastated! After all, surgery went well! So how did this happen!??? Another set of X-rays of her dead body confirmed that her stomach and lungs were completely filled with fluids... The fluids they over fed her with! So THEY killed my turtle by over tub feeding her!!! Then sent her home to me in a box all stretched out with her mouth wide open. I will never forget the way I saw her last and I wish I hadn't seen it at all. I still gave two stars though, because I have brought them more of my turtles(I can't find any other vet that will treat turtles) in here. Ohh, and they still made me pay for most of everything. None of my recent turtles have needed surgery though thank goodness. So I guess if I have to, I will continue bringing my turtles back here because they're the only place I know that will see them. Read Less

Talk about a great first impression. Animal Care Unlimited has a friendly staff, knowledgeable vets, and great attention to detail.Dr. Valerius is thorough and professional, and so are the techs. I love the patient portal, where I can stay on top of my pets' records and appointments (and even upload photos of my pets).My cat received medication both at the office and to take home. The take home instructions were easy to follow, and the syringe was even marked with a red line to show where the dosage goes, which saves time when administering.Plus, they sent an e-card for my cat's birthday. It's these little touches that make me feel like they have my pets' best interest in mind. Exams are comprehensive and priced accordingly, with thorough evaluations and recommended blood work for mature pets. Read Less

Having given working in a veterinary and kennel place a try before, I'm very cautious and picky when it comes to trusting people with my dog. My mother recommended this place to take my dog and I just couldn't be happier! I know she is very well taken care of while getting medical treatment. We gave the boarding a try last night and the staff followed my instructions to a tee! The kennel manager came out and asked about my dogs behavior and regular habits. I paid for some extra play time (only three dollars more). When I picked my pup up today, the person who brought her out gave me details about the playtime, so I know that it IS 100% supervised playtime. They also gave my dog a bath! Got home and my dog is TIRED!! Sooooo nice to get home and not have a wound up dog after coming back from a road trip. From seeing how other veterinarian and kennel places are, this is the best one you will find around here, hands down! Read Less

I brought my 2 guinea pigs there a few years ago when we first adopted them. We got the piggies from a neighbor who couldn't keep them, and we soon discovered that the boys came with pretty bad mites. I found ACU to be awesome with their care. We moved this summer and got a special offer from a vet on this side of town. We tried them out and were really unhappy with the new place. We are driving across town to ACU. They have excellent staff, reasonable rates, my second pig is discounted for routine care. I have boarded my boys there and I have nothing but positive things to say about that experience. I will never take my guinea pigs elsewhere again! Read Less

We used Animal Care Unlimited for almost four years, but more importantly, during the last stages of our Golden Retriever's life. We cannot recommend Dr. Jamie Bobulsky enough, she provided excellent care for our dog and was always understanding and sympathetic. Even though the surgery we went with did not ultimately save our dog's life, the staff was extremely thoughtful and understanding during a very difficult process. We did have one small issue along the way, but they were more than fair and courteous about everything once I brought it to their attention. We will definitely use them again if we ever decide to rescue another dog. Read Less

I have a cocka-poo who is 5 months old. He came to me with an upper respiratory infection, and initiall I took him to Bethel Road Animal Hospital. He was treated for that, but I just wasn't crazy about that location. I checked out Yelp for other locations and came across Animal Care Unlimited. I am so happy I took my puppy here, the entire staff was very nice, and the vet and vet tech put me at ease by how sweet they were with my pup. He did have an ear infection (common in cocker spaniels), which she assured me wasn't as bad as it could've been. She prescribed an antibiotic, as well as a bi-weekly preventative.They updated him on all of his shots and checked him out from head to toe. With the ear cleaner, antibiotic, exam/consultation, three vaccines, a parasite screening, and ear swab, my total was just under $200 - less than expected. They also recommended a two-in-one flea/heart worm prevention that's only $43 for 6 months.The vet also said I could come back for the rest of the vaccines and do it with a vet tech to lower the cost.Already scheduled my follow up appointment and very happy I found this place. Read Less

When I was in town visiting, my dog started acting sick. I was really concerned and rushed her to Animal Care Unlimited (thank goodness they are open Sundays!) The staff was very nice and accommodating, and got us in right away. Dr. Sturgeon was awesome, very thorough, and involved me in the diagnostic and treatment process from beginning to end. The vet techs were professional and gentle with my dog.They were upfront about pricing and didn't charge me for things I didn't need. Finally, they went out of their way to make sure my dog would be ok for the long drive back to Chicago later that day. They went above and beyond by sending along their notes and a disc of the images for my vet back home. I was blown away by the level of customer service, especially since they knew I was unlikely to be a repeat customer (being from out of town.) Dr. Sturgeon even called me a couple of days later to check in! I like him better than my actual vet!Bonus- the office doesn't smell like urine or disinfectant, like so many places do. Animal Care Unlimited clearly has the best interest of pets and pet parents at heart! Read Less

We have been taking our pets (a dog, a cat, a cockatiel, and two guinea pigs) to Animal Care Unlimited for a few years now, and we have never been anything but warmly treated and satisfied with the level of knowledge and care that they have there. Anyone with pets classified as "exotic" will know how difficult it is to find a competent exotics vet, and finding one that is just as good with dogs and cats as well is incredible. As mentioned by a previous reviewer, they do extensive questioning to make sure that you are taking good care of your exotics, which is greatly appreciated. They also are up to date on all of the wonderful ways we can treat small animals and their ailments to keep them healthy longer. One of my guinea pigs had an issue with ovarian cysts for years, which were being treated by the vet we saw before we moved. Most vets I interviewed here had never even heard of providing hormone injections to treat this incredibly common issue for female guinea pigs, but not only did they know right away what to give her, but also managed to find the perfect balance of dosages for her that kept her healthy for a long time. And then when she got cancer, we threw everything we had at it (which was always our choice - we were never pressured to spend money on procedures and all alternatives were always laid out for us). She eventually passed away (the prognosis for guinea pigs and cancer is never good), but we are convinced that they gave us months of happy guinea pig that we would not have gotten otherwise. Aside from their expertise, we have also found them to be incredibly accommodating and friendly. Admittedly, there is one vet tech who is a bit awkward (in a way that comes off as rude until you're used to it), but we've been in there so many times between all of our pets that it doesn't phase us. The front desk staff are often extremely busy but have always been very friendly. And the vets themselves are absolutely amazing people who obviously love animals as much as we do. We have worked with Dr. Burton, Dr. Cormany, and Dr. Bulbolsky, and all three of them, whether it's the first appointment of the day or the last, are 100% focused on your pet and how to help them be as healthy as possible. They answer all of our inane questions (we are HUGE worriers) with grace and good humor. We will be incredibly sad when we move in a few years after I finish my PhD and have to find a new vet, as I have a feeling that it will be very difficult to find one better. We've had many, many experiences with other vets in the past and this one is by far the best. Read Less

I take my reivews seriously, but being an Elite for Columbus I take them more seriously now. I dont want any business to fail, nor do I wish ill thoughts on anyone, but I must be fair. I'll point out that this review has been slighly altered since I received a very worried letter from their manager. I had a few issues with them, that for the most part, were resolved. You'll notice that some of my words below have been removed, and some have been altered. "I recently boarded my 3 rabbits here while I was away in Ireland. They even gave them all a check up while they stayed there. $12 per rabbit per day, and they offered to feed them hey, pellets, and veggies which was included in the price. Now, you notice the 3 stars...I'll explain. They may have been friendly and yes they even had extras like a vet check up, but they also had a few negitives. Before I gave the buns over, I packed their going-away tote bag, filled with a bowl, water bottle, & food pellets. Now, of course, these things were all packed just in case they needed them. I also packed 2 hay tunnels to be used while I was away, for snacking & also as a place for them to hide if they needed it; a metal cage isnt too comfy.Once there, they told me that they would feed them and provide hay and pellets and veggies. This then validated what the woman on the phone told me prior to booking my bunnies here. It was still great to here this upon arrival, and a sigh of relief that when I return I wont have to go to the store and buy more. Now, I think it's worth adding that I'm a worrier, as all mommies are, and this mommy packed a whole months worth of pellets with a post-it  note reading "2 scoops AM & 2 scoops PM" and I included the scooper. Even if they needed to use my pellets (which they already said twice now that they would not be) who can mess up those instructions!? Well, after returning we got the bunnies (all seemed well) and went home. When we got home I realized the nothing I packed had been used, apart from the pellets. All the pellets were gone; the full bag (a months worth) was gone."Prior to this version of my review this is where I called them thieves. The first draft of my review, I'll admit to being upset. After all, when I picked up my bunnies no one even told me that our pellets were used, let alone gone. I had to rush over to Petsmart 30 mins away to buy them more food. I would have driven over to the Vet and got it there but it was further and they were already closed. It was a nightmare, and I do not think I should change my review to apease them. I am an honest person, and to me, that would be going against my better judgement. I will of course add things here and there and note that the situation was resolved. So I take back calling them thieves, because they are not. What happened was a common case of the ill informed; front staff not telling the back staff not to use the food I brought. The reason, although valid, still should never have happened, and it is also noteworthy of their staff. These things happen all the time, however, ratings go down on times like this dispite wether the situation was reolved or not. The good thing here is that the situation was not done on purpose, and everything is fine now. I recieved a new bag of food in the mail along with some treats. -thank you- I did not ask for this, but they were more then sorry and not being a person to hold a grudge I happily ecept the gift. -it was very kind of you to go out the way and make sure I was happy in the end. It really show your level of commitment & also that you value your customers The letter you sent had explanations as to why the food was all gone, but more importantly notes on the bunnies while I was away. I had asked the receptionist while we waited for the bunnys to be brought out to us, if there were any notes while we were gone; I love a recap of how things went and it helps knowing if they were scared or brave.so I mention this because I wish this was done from the start, I shouldnt need to ask for this information. The receptionist said there were no notes, which is why i was so upset with this boarding experience. It felt as if no one truely cared for them while we were away. I would hate to think of them shut up in a tiny cage while we were gone fearful that they were scared. I feel like I speak for a lot of your clients when I say that I wish you would provide this type of information upon our arrival to pick up our pets. The letter you wrote us had things like 'they were weighed 4 times while we were gone for the week' just so you knew if they were eating enough. that's good info to tell your clients! It makes us want to board our animals with you. Also, it is wonderful to know that my scardie bun (Bella) wasnt the biggest baby. .in fact, my touch guy (Jake) was the one who was scared and not eating as much. I would have liked to know all of this, as I'm sure all of your clients would. It makes the seperation easier Read Less

After having been a customer of Dr. Burton and Animal Care Unlimited since 1999, I can confidently attest to their high caliber professional credentials. It will be very difficult for you to find a more experienced and qualified veterinarian staff than those at Animal Care Unlimited. More importantly, our cat has benefited more by ACU than anyone else in our family :-) She has always been properly diagnosed and healed several times. We also buy our cat food from ACU. They sell some of the best food products for your pet that are not sold in your local pet store. Another advantage for ACU is their staff. It's big enough to cater to every need and situation. For example, when we found out the one Vet didn't love cats as much as we do, we asked to see another one. No problem. We were very happy with the other associate who loved our cat as much as we did. In addition, ACU also provides care for wild animals. They may be one of the only clinics in town to do so. If you live anywhere near NE Columbus, make it a point to introduce your pet to the fine professionals at ACU. They will be very happy to see you. Read Less

Although i've never experienced their large mammal care, they are the best vets i've ever come across for Exotic Reptile Care.I have a Uromastyx lizard and although the vet techs have a tendency to make false assumptions about him (he has very strange care requirements) the reptile vet himself is absolutely incredible. He actually gave me an extensive test and questioning to see if I was caring for my Uro properly. That is exactly what I want in a vet. Not only did that give him a chance to see that I knew what I was talking about but I got to see that HE knew what he was talking about.I've never had to take my Uromastyx in for an emergency. I have taken him quite a few times for his 6 month check up. I did, however, have to take my baby snake in for an emergency. The reptile vet was frank, protective, and smart about it. It was a fairly rough situation, but he kept my snake alive and happy where most other vets would have explained it was impossible and offered to put him down. He also explained that he could do x-rays if I wanted him to, but he would do them if it were his snake. He understood that care was expensive and wasn't just trying to make money. It was wonderful to see a reptile vet who cared.The first time that I brought my uromastyx in was on a very cold day. Those who know uros know that they really need to keep their body temp above 100 degrees F during the day (mostly). I was doing what I could to keep him warm, but it was impossible to do a perfect job. While I was waiting for my appt, the vet tech came and saw how worried I was. They then offered to take LittleFoot from me and put him in the incubator for a while. He perked right up and so did I. It was a very very sweet gesture and really helped my Uro to actually be himself during his appointment. I've also had them preform an exotic pet necropsy for a friend because no one else would do it and send the pet to be individually cremated. Lastly, they don't charge an arm and a leg for exotic reptile care. Most places will charge absurd prices for care from an actual herp vet (regular vets only spend a few months on relptiles. Herp vets spend years). Animal Care Unlimited is very reasonable about their pricing for both appointments and procedural things (like running fecal parasite checks). Read Less