My dog has a UTI. She had had them in the past. Unfortunately, this happened on a Sunday when no other places were open. I called them at 5, they were open until 6. They refused to see her! They are heartless and don’t care about your pets well-being. They just wanted her to suffer all night until a better vet opened. Pretty sure that’s against the oath of being a vet! Worst vet ever! Beware!!!! Read Less

The staff was friendly and knowledgeable. It took a little longer than we would've like but it was busy and they told us it was going to be longer in the first place so I can't fault them on that. Overall I felt valued and that our puppy received great care from experienced staff.00.0 Read Less

According to Banfield my dog should have been dead a long time ago.  At least that's how I'm made to feel every visit. At least five years we've had the wellness plan for our dog. Our monthly fee is $35, for what I'm not sure. Every visit we still end up spending a minimum of $100. Every visit we're pretty much told our dog needs more extensive testing for potential health problems, usually between $100 - $200. Every visit I politely say no thank you and leave feeling somewhat guilty. This has been going on for years, so it's safe to assume my dog is okay. Banfield is great for routine care of your pet. Staff is always caring, knowledgable, and professional but the high pressure sell of unnecessary procedures is very irritating. If you can avoid the costly and unnecessary procedures plus the wellness plan, I'd say this is a decent place to bring your pet. Read Less

They overcharge for medicine. Vets are nice, but my cats problem was overlooked. We had to put her down a few weeks after the visit. Not necessarily the vets fault though. Clean facility, but service could be faster. Read Less

I'm on vacation with my dog and She needs to see a Vet. Thankfully Banfield had a same day appointment (not as easy with my home Vet). As I expected, my Molly needed antibiotics. The entire staff was great with Molly. Thank you, Banfield! Read Less

I highly recommend Banfield, specifically Dr. Miller. She treated our dog and was wonderful with her. Sadly, through no fault of Dr. Miller, our dog was simply too ill and ended up passing away. Dr. Miller was wonderful and very compassionate, even calling the next morning to check on us. I will definitely go back to her with our other animals. Read Less

After years of struggling with severe allergic reactions from my golden retriever/irish setter mix, I took Hershey to Banfield at the recommendation of a friend. Rather than automatically put Hershey on a series of standard meds for this type of skin outbreak, the vet conducted a thorough examination and asked my permission to run a series of skin tests to determine the appropriate treatment. She explained to me that Hershey would need steroids (which she usually did when her skin flared up this badly)... however, due to Hershey's scratching, we needed to test under her skin for mites before we could administer a steroid... otherwise the steroid could have detrimental effects. I was impressed at Dr. Krendl's thoroughness... and kinda pissed that every other vet I'd been to see had never bothered with this seemingly essential step.After the tests had been run, Dr. Krendl reviewed the treatment plan with me, explaining what was necessary, what was recommended for good measure, and what was not needed but a nice precaution. I explained to her that my husband had been unemployed for 8 months and that I'd like to make the best decision for my pup AND my wallet... and she helped me get to a good solution for Hershey that was within my budget. Not once did I feel that I was being pressured into something I didn't want or couldn't afford. Nor did I have to sacrifice the quality of care for my dog.Two weeks later, Hershey is all cleared up, on a hypoallergenic diet (and loving her new food!) and I didn't have to break the bank.The staff at Banfield are beyond helpful and caring. The facility is clean, and it's right in the Petsmart - tres convenient, no? I'm a customer for life! Read Less