My dog was spayed a couple weeks ago at a clinic over an hour away. I work a full time job, 8am-6pm, here in Columbus where I live. When my dog's incision site opened a full inch overnight, I figured ... Read More
My dog was spayed a couple weeks ago at a clinic over an hour away. I work a full time job, 8am-6pm, here in Columbus where I live. When my dog's incision site opened a full inch overnight, I figured I'd go to this place with its great reviews and close proximity to my home on short notice. I called first at 7:30am, and was told a vet tech could look at my dog. I was not told about a $300 "non-client fee" until I arrived, and that a basic exam fee was $75 before any treatment. The receptionist was rude, raised her eyebrows at me when I said I hadn't been told about non-client walk-in fees, and disappeared for several minutes after only saying, "just... hold on." When she came back with a tech, the tech stood three feet from my dog and told me to lift her. I did, and they both told me it'd be no less than $400 to re-stitch up the wound and administer antibiotics in case of infection. The receptionist kept saying "I don't think that's in your finances..." until I felt so uncomfortable and out of place that I stepped out and called my mom to cry and ask what to do. I ended up having to take a whole 4 hours off of work to drive over an hour away to my mom's normal vet clinic in the hopes that I wouldn't have to spend $375 just to be seen. I walked in, explained the situation, and a vet tech immediately helped me. The vet walked into the room bright and cheery, took a look at the incision site and said, "Oh, she'll be fine. It looks like her body rejected a suture and pushed it out, is all." I was relieved, and asked how much for the exam. NO charge. I was in and out in less than 5 minutes. I don't know why Beechwold's vet tech and receptionist had to make me feel so inadequate and unworthy to be there that I cried. I don't know why they couldn't have just looked at her and told me it wasn't out of the ordinary for this to occur, or that the incision was fine, it would heal on its own. I would have paid the $75 exam fee for them to tell me that, but instead I paid $35 in gas and lost 4 hours of work over this. I will never go to Beechwold vet for any of my pets, and I will definitely advise all of my friends to stay away from these rude shysters. Read Less