I came to Dr. Kooner with a very sick pup. She was sick with kennel cough and he helped me by showing me how to use an IV for fluids since I couldn't afford her to stay at the vet. He help me nurse he... Read More
I came to Dr. Kooner with a very sick pup. She was sick with kennel cough and he helped me by showing me how to use an IV for fluids since I couldn't afford her to stay at the vet. He help me nurse her back to health and listened to me cry when I thought I may lose her. Being so grateful, I left my normal vet. To come to his practice. This was 5 years ago, some time within the past year or so his practice changed hands.
At first it was ok. I still continued to take my 2 dogs there for the normal shots if my normal vet couldn't get me in right away and I also loved the Groomer that was there, very nice young lady. Once she left, I stopped coming but the dog's were due for shots again, had a new addition so she was due for shots as well. This Vet. Treated my older guys well, with ear infections ect. So decided to come there to get them all vaccinated.
I asked the young man over the phone if they give a little off for multiple dogs which are getting groomed and vaccinated as well. I miss understood what he said and ask the young lady whom was checking me out for the discount.
I have been in customer service for over 25+ years, and I knew a good customer when I seen one so I would treat a person the way I wanted to be treated, like they are the only person on earth at that time in order to make them happy during there patronage.
What did I get when I asked for a discount?
I got, You better be glad you don't have 5 dogs. I said politely no, I'm serious, do you give a discount she said NO we don't do that. I explained politely once again, you do know that your competitors do give a discount down the street. I didn't care if it was $5, just show that you appreciate your customers and I know the other vet gives discounts since it was my normal vet. Which couldn't get my guys in before I went out of town.
But the main reason for posting this review is because this young ladies parting words.
I said I don't think I'm going to come back here anymore and she said OH WELL!!.
So, I paid my $535.00 bill and left. This happen in Nov. 2017. I'm writing this now since my friend just got a new dog ask my about vets, and I said read the reviews before you pick a place.
Customer knows best, should be always right if you can see their past history of being a patron of your businesss and especially when their paying a lot of money.
P.s. Maybe I came across as if my review was based on a discount.
It had nothing to do with that, I'm a firm believer that everything can be worked out when treated properly, when you speaking to someone decent demeanor, someone that doesn't come off condescending for asking a good question. I'm pretty sure I'm not the first to ask this question. The reason I'm upset and felt wronged was do to the young ladies response to my question, how she said it, that's the problem at hand. Again it wasn't about a discount.
Trust me, I have heard No a lot in my life so that had absolutely nothing to do with a discount.
It's how it she said it once again.
I promise you I would have moved on if her delivery was much different only if she would've just simply said "No, we don't offer discounts but we do offer discounts on ECT." I don't need a "Bye Felicia" attitude when spending $500. 00+. I go into every situation with a positive attitude, I don't write negative reviews unless I really felt as if I was treat bad as you can see. So please don't make it seem as if I was writing this just because of a discount.
Thank you, for all you have done for my pets, I do appreciate it with all my heart.
I'm going to move on from here and hopefully you understand my position as a customer.
Thanks again. Read Less