Northwest Animal Hospital

My parents have taken our dogs here for years so I started taking mine. They explained every cost before doing anything, which I appreciated, and then worked with me on the cost and what was the most important. My dog is a big scaredy cat and they were so good with him! They gave him a star sticker which I thought was so cute! Read Less

My dog boards with Northwest everyday and just love the entire staff. Dr. Heard has been wonderful with the care of my aging Lily and I can't imagine taking her anywhere else. They're just super people who really care for animals. Read Less

Horrible! They are more interested in taking pictures of your animal for their FB page than they are in your pet's health. A nurse, or vet technicians as they call themselves, made notes about my reason for being there and approached to take temperature without even asking if my dog would be comfortable with it. It wasn't the first time I was taking my dog to a vet, and I knew he hated thermometers up his butt, so I had to stop her. The senior vet student then walked in with another nurse for the check-up and simply grabbed my dog. They did not have treats that my dog would like so they had no idea how to keep my dog calm. I have a very submissive animal who only hates having his behind touched (because of thermometers, of course). They mishandles him so much that he had to be muzzled. Even then, he submitted and sat down. But the vet student continued to use her long manicured nails to poke my dogs belly! Dr. Hird then walked in to mishandle my dog some more. They dragged my dog onto their examination table (which is shocking because my dog will happily climb those when given the command). It was so bad that I had to hold my dog to keep him from getting any more aggressive and then just tell the doctors to stop! They then proceeded to prescribe me steroids and "calming medication" for him. If my dog were aggressive, he wouldn't have walked up to them to apologize for barking at them, once his muzzle was off. They did not care to ask me about any current medication my dog is on or any allergies he might have, until I enquired! WTF. They even charged me $30 for a smear that I was not consulted about. Like "here you go! Take this massive bill we drew for making your dog uncomfortable and these tests and treatments you did not approve!" The doctors and staff are full of bullshit and have ZERO compassion for your animal. They not only will ignore your pet, but anything you have to say because they think you are stupid. Compare this experience to my experience at OSU, my dog did not even want to leave the doctors there because he got pampered so much. Every step was explained and the cost of treatment was discussed with me before taking further steps. Read Less

Horrible! They are more interested in taking pictures of your animal for their FB page than they are in your pet's health. A nurse, or vet technicians as they call themselves, made notes about my reason for being there and approached to take temperature without even asking if my dog would be comfortable with it. It wasn't the first time I was taking my dog to a vet, and I knew he hated thermometers up his butt, so I had to stop her. The senior vet student then walked in with another nurse for the check-up and simply grabbed my dog. They did not have treats that my dog would like so they had no idea how to keep my dog calm. I have a very submissive animal who only hates having his behind touched (because of thermometers, of course). They mishandles him so much that he had to be muzzled. Even then, he submitted and sat down. But the vet student continued to use her long manicured nails to poke my dogs belly!Dr. Hird then walked in to mishandle my dog some more. They dragged my dog onto their examination table (which is shocking because my dog will happily climb those when given the command). It was so bad that I had to hold my dog to keep him from getting any more aggressive and then just tell the doctors to stop! They then proceeded to prescribe me steroids and "calming medication" for him. If my dog were aggressive, he wouldn't have walked up to them to apologize for barking at them, once his muzzle was off. They did not care to ask me about any current medication my dog is on or any allergies he might have, until I enquired! WTF. They even charged me $30 for a smear that I was not consulted about. Like "here you go! Take this massive bill we drew for making your dog uncomfortable and these tests and treatments you did not approve!"The doctors and staff are full of bullshit and have ZERO compassion for your animal. They not only will ignore your pet, but anything you have to say because they think you are stupid. Compare this experience to my experience at OSU, my dog did not even want to leave the doctors there because he got pampered so much. Every step was explained and the cost of treatment was discussed with me before taking further steps. Read Less

Incredibly expensive. Took them 5 hours to get me a correct prescription for my puppy when he was sick. I spent 4 hours going from store to store to fill a prescription that couldn't be filled. Then another hour to write a new one. Not to mention they wanted to charge me twice as much for a neuter than the one off of bethel that would do neuter and cherry eye for less than just a neuter at northwest. Read Less

I've been taking my cats to NW Animal Hospital since about 1977. They are family, kind, loving to animals & people. Most important first class care. All 3 of my cats have lived to be seniors (20 & 17 years) & Logan our current cat is 17 years. They've always guided us through the geriatric years to balance care & quality. I recommend them 100%. Read Less

I have been taking my cats to Northwest Animal Hospital for years now after trying several other vets. Some of the things that stand out about this place: 1) Attentiveness of the whole staff. Every staff person I have encountered seems to not only know the details of my animals and their needs, but also is thoughtful about any concerns I might have. I feel that every person working there wants to make sure my cats and I get what we need. This makes a huge difference, especially when something is wrong with my pet! 2) Each of the vets that has helped me has taken the time to answer every last one of my questions and given me resources to better understand my animals. 3) Quick response to emergencies: When my animal has a sudden problem (way more often than I'd like) I call and they always seem to be able to get me in within an hour or so. 4) They check back with me. I get calls from the office afterwards to make sure that everything is going as expected. The person calling is kind and patient, is familiar with my situation, and makes sure all of my questions get answered. 5) My cats feel safer here than any other vet office we've gone to. Whatever they do to get the "Cat Friendly Hospital" status, it works. My cats don't freak out. (I'm sure the cats-only zone helps.) I'm grateful to them for taking good care of my cats--and me. Read Less

We actually live in Los Angeles, but while my husband and I are on travel out of the country our yorkie, Azaylah (Zay), is staying with my parents. She's 14 with kidney disease and so we had to find a vet here in Columbus that could take care of her while we are away. We found Northwest Animal Hospital on Yelp, along with several other nearby vets, we picked this one at random and were pleasantly & quickly reassured we chose the right place. Great friendly staff who are very patient and helpful. The office is clean, decorated well and cozy. There is even a little children's play area and a separate cat waiting area! Definitely recommend this quality vet to take care of your furry family member! Read Less

Our pup Lyla loves everyone at NWAH! They are great for their top-notch vet med services, boarding and obedience training. Most of all, they are kind-hearted and truly care about the animals they serve. Read Less

Best place to bring your dog or cat or even hamster or Guinea pig ever!!! I've worked her for going on four years now and when I have to move on to my nursing career I will miss this place very much! But best believe I will still and will always bring my pets here. :) Read Less

My dogs LOVE coming here.  Yes, they LOVE the vet.  The staff is so friendly and gives them tons of attention (and treats), which makes them happy.  They've helped us through some complicated medical issues, which makes ME happy.  I used to live within walking distance of this place but even after moving and being closer to other vet offices I still come here. My dogs have as much fun going to the vet as they do on a walk, so I really can't disappoint them and take them elsewhere!  Appointments are usually pretty easy to get (especially if you don't mind which vet you see, which I don't).  The only issue I have is that they don't have any evening hours.  I don't get home from work until 6:30 on weeknights, so the only day I can take them is on Saturday.  I really wish they had one night a week where they were there until 7 or 8.  Otherwise, no complaints. Read Less

After being a client for nearly 20 years, I am done with NAH. Today I found myself APOLOGIZING for showing up at my appointment time with my mom's dying cat. (There were 2 other clients ahead of us) Dr. Kolb did come in for 5 minutes, stood in the doorway, and told me, "That's bad" as the cat was laboring for breath. He "guessed" that the cat had congestive heart failure, and then talked to me like I was an idiot when I asked questions about what we could do, how long the cat might have, what was likely to happen in the near term (so my mom would have a chance to say goodbye.) Dr. Kolb asked me if I had never had any experience with someone with heart failure, like my questions were stupid. I took the cat to Medvet, where, after X-rays and a chest tap, AND a diagnosis of terminal cancer, not heart failure, he was put to sleep. No more of my (many) pet health care dollars for NAH. Read Less

I have been bringing my animals to Dr. Hird for 12 years now. With her guidance, knowledge and genuine care for our animals, Dr. Hird has helped my wife and I provide the best possible care for our little ones! NWAH is a big reason why our 20 year old cat, Spitz, is still eating and playing like a cat half her age. Every staff memeber at NWAH is kind, considerate and empathetic. They genuinely care. I would never bring my "kids" anywhere else and I've recommended (and bragged about) Northwest Animal Hospital to so many people over the years. Thank you so much NWAH! Read Less

My dogs LOVE going to the vet. The staff here clearly loves what they do and my dogs can tell that. The one and only negative is that they're never open past 6, and it's tough for me to get home from work in time for a weekday appointment. I've always been able to get in on a Saturday when I scheduled in advance, though.Read Less

The wonderful people here have been taking care of my family's pets for many decades. Their compassion and caring is completely above reproach. I strongly recommend them to anyone who needs veterinary care. Read Less

We've been coming here for years.  Dr. Kolb is the best.  Very reasonably priced and super great with my wimpy dog who is terrified of everything, the vet included.  You get a discount for your pet's good behavior. :) Read Less