Village Gate Animal Hospital And Pet Resort

Always a good visit to Village Gate. If you've made an appointment, walking in promptly will see you greeted and placed into a waiting room. Veterinary staff are friendly and genuinely happy to see the animals brought in, making the stressful time for your pet a little bit more appreciable. They are likewise more than willing to help file any needed paperwork, and will make recommendations as needed. Read Less

If the strong odor of urine doesn’t turn you off when you walk in the door, one experience at doggy daycare over a weekend will. I picked my dog up after 2 days of boarding with half days of doggy daycare, and she was covered in urine and her bandaged paw had clearly not been taken care of. After I took her home, that evening, she had multiple episodes of bloody diarrhea. When I called them, they said I could bring her in for a full-price emergency exam and fecal tests. After I said I would take my dog elsewhere because they were making me pay, the VETERINARIAN had the nerve to tell me she would keep my dog in her thoughts. Very poorly run business, unprofessional, and poor care. Read Less

I booked an emergency visit here over one weekend for a cat who had fallen very ill. First, there's an automatic charge for emergency visits. When we arrived, the place appeared pretty empty. We were immediately let into an exam room, where we waited more than 20 minutes. The vet finally arrived - she was friendly, engaging - and after checking our cat over, she said she would make up a price sheet of recommended tests to run. After another 20 minutes, someone arrived with the sheet. We decided on a few and were told it would be about 15 more minutes and if it would take longer, they would come let us know. No one came, and roughly 45 minutes later (I timed all this), the vet returned. She believed there was fluid in our cat's lungs and that she had pneumonia - pretty serious thing, although we did not know how serious at the time because she explained very little. She also asked precious little questions. For all that she was friendly, I got the impression that she was doing the bare minimum the situation called for. They did not even shave or clean the area where she had a large growth they took samples from - just gave her back slowly oozing blood all over into her white fur. After a fluid injection, an appetite stimulant, and some take home antibiotics, our cat showed no improvement whatsoever. I called them at one point for advice on trying to get her to eat. We'd been syringe feeding her just to keep her alive (dangerous, but she'd have died without it) but it wasn't enough. I talked to someone new who, after listening to me and reviewing the file, told me, "Don't do that. Just give her wet food. Make it stinky." Yeah, lady. I was just syringe feeding her for fun. Why didn't I think of that? We took her to our normal vet when the week came. They asked to see the x-rays taken here and, after several calls from both myself and the clinic (where they either promised to send them and didn't or simply didn't pick up the phone) we finally got PART of the results sent to our clinic - apparently only the certified vets can send the actual x-rays. And at our clinic, after having the x-rays redone, they found no sign of fluid in the lungs yet she was still horrible ill. She showed immediate improvement after their steroids, however. They gave me no confidence in their abilities, knowledge, or empathy. They were expensive - we spent several hundred dollars on that trip - and the only useful part of it was the fluids. I would only return here if I had no other choice. Read Less

I will never trust this place with a pet again. Our dog had a cough for a few days so we took her in. They looked at her throat, listened to her lungs and gave us some antibiotics. After being on the antibiotics for about a week, she wasn't getting better. We took her back in and they looked at her throat, told us the same thing, gave us more antibiotics. Another two weeks go by, things got worse. She'd stopped eating, she'd lost a lot of weight and all of her strength. We took her back in. More of the same. Not once did they think to do blood work or an x-ray. Just "It's a cold, it'll go away". Things continued to get worse so we decided to take her down the street to 5th and Kenny for a second opinion, where they immediately thought it was a good idea to do blood work and an X-ray. Her cell count was obscene, and her X-ray showed that her lungs had something very wrong. We were referred to MedVet, where MedVet immediately found that she had an auto-immune disease. We stopped the anti-biotics and put her on steriods. After a few weeks of steroids she's now doing great. Cough is gone, she's regained her weight and is full of energy. I understand sometimes things can get missed, but when someone calls and comes in several times because things are not getting better, the solution is not to keep doing more of the same. Our dog could have died because of their pure negligence. She's healthy now, but I do wish we could get the hundreds of dollars we spent here back. We're very appreciative to 5th and Kenny and MedVet for taking the matter seriously and are taking all future business to 5th and Kenny. Read Less

One visit and I'm hooked. They were simultaneously understanding of my dog's limited medical records while still passionate about her care. Her condition was taken care of with attention to detail as well as plenty of cuddles. Poppy is a happy, healthy dog once more thanks to Village Gate. Thanks so much! Read Less

We are in the process of moving and needed to find a new vet. My male 2 year old cat Finlay, has some serious anxiety issues and doesn't do well with strangers. And though he was still shy and a little skittish he did 10 x's better than I could have imagined and I have to say it was due to the calm atmosphere and friendly staff here. We also love our new Vet, Dr. Rieck, and are bringing our 4 year old cat, Stella, in for her checkup in 2 weeks as well. Also I have to say that having weekend hours is amazing since I have a Monday - Friday 8-5 job that doesn't allow much wiggle room for weekly hours that most vet offices offer. Read Less

We had been bringing our dog here for boarding the past 6 months. Last time I was there to pick up our pup, the waiting area smelled strongly of urine and the floor was dirty and needed mopped. (The dirty floor looked and smelled like it was from repeated animal waste that had not been cleaned up properly.) When our dog was brought out to us, he smelled so bad of waste that we had to roll the windows down to get him home. This is not normal for a kennel, obviously unsanitary and tells us that they likely did not hose down the runs to clean up the waste. Very disappointed as our experience here in the past had been good. Read Less

I took my 6 year old in today because he had an ear infection. I got my appointment the same day I called. I've always had such a great experience. We've been going for years and everything has been amazing here. Highly recommend! Read Less

I have been taking my cats to Dr. Caudy and her staff for more than 10 years, and I've always been very, very happy with the service. I've had everything from a batch of rescued kittens and their mama to my elderly hospice kitty to my now 4-yrs-old Clem, from Cat Welfare. Dr. Caudy and her staff have no problem adjusting to the animal, be it hiding in the sink or behind a chair, or 5 little kittens running riot through the room. When I've had to say goodbye to my pets, everyone there is kind, compassionate, and understanding, and treats my beloved kitty as one of their own. They let me say goodbye as long as I needed. I couldn't ask for better care than that I've received here, and as long as I have pets I'll be bringing them here. Read Less

I have been to Village Gate twice with my animals, and both times have been amazing! Dr. Caudy and the staff are extremely friendly, and knowledgeable. They actually take the time to listen to you and discuss every detail. They truly have a passion for what they are doing! Read Less

I've never been the one to have a consistent vet for my kitty Radio, but I have now found the perfect clinic for my lil man. (Okay he's not that little. Lol) Village Gate truly cares about your animals well being and is superb when an issue arises. The prices are great and never had a problem with an appointment or even a wait time.(which is a big thing when you have a busy schedule like me) They give all the love and care like we do as owners to our babies. Definitely recommended Village Gate! Read Less

I have been bringing my little kitty Snickers to Village Gate Animal Hospital for about a year now. Every time I bring him in, I instantly feel welcomed by the staff and know my little man is in good hands. All doctors have been so helpful and I trust every single one of them. Me, being a college student with an older cat, I definitely appreciate when they let me know how much I am looking at spending before they just go on with procedures. Some vets are definitely out for money only, but this one sure isn't. They truly care about animals and want the best for them. Snickers can definitely be a ham and he loves it when the ladies give him all the attention in the world. I continue to recommend this vet to my coworkers and friends because I have never ever felt like the service wasn't good enough. They have always exceeded my expectations and I am so happy I chose this vet.Read Less

I Foster with HMDD and they use this vet. I have since switched from my vet to this group They are very friendly and truly care about your pet. The cost for an office visit is less then a lot of other places and they have sunday hours. Check them out Read Less

My little kitty (Sunday) is not always the easiest little boy when it comes to going to the vet and when he's sick it's twice as difficult. Village Gate Animal Hospital did a Wonderful job putting up with his grumpiness and went above and beyond to ease his discomfort recently when he was ill and they also put my mind at ease when I was beyond worried. Include the fact that their prices are amazingly fair and I would recommend their clinic to anyone anytime. Thank you Village Gate Animal hospital for showing a great deal of compassion to both my kitty Sunday and meRead Less

Dr. Caudy and her entire staff has always treated our pets like their own. From all of our cats to our tiny wiener dog as well as our 150+ Rottweiler. I can not thank them enough for fitting us in on short notices and calling to check on our babies after they left. I wouldn't trust any other veterinarian office with my fur babies. They even helped my daughter get through a particularly tough time after her cat caught her hamster. Big thanks to everyone!!! Read Less

We have loved the boarding services here and so decided to try the vet care arm of the operation. My first experience will be my last! Although the vet had great bedside manner with my pet, they were slow to communicate the results of tests, failing even to return calls for >36 H when we reached out to them. The prescription was not ready when I arrived despite the info they initially gave me - they were out of stock- and had been called in to a random pharmacy far from them and far from my home. They neither contacted me to alert me to the change nor asked where I wanted it sent. When I got the prescription called in to the local CVS, the price was MUCH less (more than $50 less) than they had planned to charge me. The office staff were very professional and helpful, but the clinic seems to have very weak organization and communication. Although this was a relatively minor situation for my dog, their management of her situation did not instill confidence in their ability to manage more serious medical conditions. Will not be returning. Read Less

If you're looking for great veterinary care for your pet or daycare/boarding services in the Grandview area this is the place! I highly admire and recommend Village Gate. The staff and docs are people who care about your best friend and you! Always good service. Absolutely no complaints. I highly recommend you check it out! Read Less

I've been taking my pets to Village Gate for years, and have experienced several doctors and staff over time. EVERYONE there goes above and beyond. Twice that I can recall, people stayed after hours to help my pets during a difficult time, and they always call with timely updates and information. It's nice to trust your pet to people who genuinely care. I recently thought my cat was not going to make it, but Dr. Schwarze prepared me for all my options, answered all my questions, and she was very caring to my cat Smoky, even though he's really quite mean when he's there. I rest easy knowing my pets get the best. Read Less

Everyone at Village Gate has gone above and beyond for my dog for many years now. From the front desk, team back in boarding, daycare (until Guin decided she didn't like other dogs) and especially Dr. Schwarze who had to deliver the difficult news that my dog has osteosarcoma. She educated me on my options and even sent me a picture of Guin when I had to leave her there for treatment. You can tell Village Gate is staffed by a team that truly loves animals and I will be forever gratefulRead Less

Dr. Watts and the VGAH staff were very helpful and willing to make special accommodations for my fear-aggressive pup during her visit. Dr. Watts and I were able to discuss a behavior plan prior to my visit and create an environment for my dog that minimized her triggers and kept her level of fear and anxiety to a minimum. They were willing to go the extra mile to help make my dog's appointment go as smoothly as possible. Overall this has been the least stressful veterinary experience my dog has had in her 6 years of life. These doctors are willing to spend the time with you if you need it, which is a huge plus when dealing with a behaviorally-challenged pet. I would highly recommend VGAH if you want to have a low-stress experience for you and your pets! Read Less

Our dog was bit by another dog immediately upon walking into daycare: My fiancé and I have been taking our dogs to Village Gate Animal Hospital since 2008. We were satisfied with our experiences, explaining our surprise when our happy, friendly dog was unprovokingly bit upon entering daycare. Subsequent to veterinary treatment of the bite, we were told the cost for our dogs treatment was our responsibility, not the responsibility of the attacking dogs owner(s) or a cost absorbed by the office. Additionally, we had to seek additional treatment from a different vet office and learned our dog was receiving too high of a dose of medications for his weight, which is dangerous to his liver and kidneys. Eventually Village Gate reduced the medical costs but we still incurred charges for multiple medications and a follow up visit at a new vet for additional treatment. Village Gate assured us the aggressive dog could not return to daycare but their holistic approach to the situation seems shortsighted, unsatisfactory and not with the customer or pets best interest in mind. One would reasonably think that the owner of a dog that is clearly responsible for a bite would be assessed the medical costs associated with that bite. Additionally, one would think an aggressive dog (or even one with aggressive tendencies) would not be accepted into daycare. We understand that animals can be unpredictable but that is the risk a business takes on when offering day care services. In the end, as the owners of a mild-mannered dog who had a long-term relationship with the vet office, it is disheartening that (1) our dog was exposed to an over-aggressive dog and (2) we incurred the medical costs. I know they followed office policy; unfortunately the office policy did not include proper customer service or general decency. Hopefully office policy changes in the future to include more-stringent behavior screening and a proper human to dog ratio for thorough supervision. Either way, we wont be sticking around to find out; we are happy new clients at another vet in the area.Read Less

I took my cats to see Dr. Watts. My female cat had a red and swollen eye, we think my male cat may have scratched her accidentally. Dr. Watts kept my babies calm and was thorough with them both. It also helps that Dr. Watts and I have known each other since middle school... She is amazing as a person and a vet and my babies loved seeing her, even though Morticia was in pain. Dr. Watts dyed her eye to make sure there were no cuts on her actual eyeball, and it didn't even phase her. We got our vaccines up to date and a good look over. Everyone was super nice and my babies are healthy and Morticia gets her eye medicine 3 times a day! :) Read Less

Dr. Caudy is a great veterinarian! She is always patient and loving when caring for my my dog who is so uncomfortable at first that she shakes and hides behind the chairs. At our most recent visit, I was very impressed that Dr. Caudy took the extra step to sit on the floor and let my dog approach and even lick her face! It is very clear that she really loves animals and cares about their well-being. I definitely recommend her! Read Less

Best grooming in/around the Grandview area. I've been to several local spots and the people make all the difference. The staff at Village Gate treat my dog like their own. They are always friendly and helpful when I'm there and over the phone. My pup always comes home smelling so fresh and always a cute hair cut. If I ever request something different, it gets done. David, one of the groomers, takes special care to write notes after each cut so he can reference them for the next time. So glad to have this as my pup's go-to grooming salon. Read Less