On 15 February, 2018, I went into the clinic to request copies of my dog's records. The person that spoke to me did not have a name tag, or did she identify herself. I told her my dog had passed away,... Read More
On 15 February, 2018, I went into the clinic to request copies of my dog's records. The person that spoke to me did not have a name tag, or did she identify herself. I told her my dog had passed away, and I wanted copies of her medical records. She told me I couldn't have them, and could only have her shot records. She never offered any condolences. She asked me why I wanted them, and I told her for sentimental reasons. She rudely, and with a smart aleck voice told me again that I couldn't have them, and would have to speak to a Doctor. Another employee asked if I needed help, and gave me the records, and expressed Sympathy to me. I don't know who you were, but, thanks for reminding me why I no longer bring my six pets to this office. A hateful, rude and nasty person. Inexcusable!! Read Less