I normally review positive experiences, but feel compelled to share my visit today:
I am in town for the holidays and needed an urgent chest X-ray for my dog to rule out pneumonia. He's been recently... Read More
I normally review positive experiences, but feel compelled to share my visit today:
I am in town for the holidays and needed an urgent chest X-ray for my dog to rule out pneumonia. He's been recently diagnosed with a disease that makes him prone to aspiration, so pneumonia is a big concern for me (he's had it twice already this year). I made an appointment with Oakwood Vet Clinic and told Jessica, the receptionist, that my dog is wary of strangers and it's best that their staff ignore him and don't give him eye contact until he has a chance to warm up to them. This rule goes double for my dog since this is a new facility for him and he doesn't know any of their staff. He's a nervous guy and came in shaking from fear.
When the vet and vet tech came in our room, guess what? They stared at him as they entered and he immediately reacted by growling. Off to a bad start. Next, the vet told me he didn't read any of my dog's medical records that were faxed over the day before, so I had to explain everything myself. Another red flag. The last straw came when the vet came back in the room (after I suggested he go read the records) and said that my dog must be sedated for the X-ray. My dog has had numerous X-rays over the past year due to his condition and sedation has never been required. (Interestingly, Jessica the receptionist mentioned sedation when I booked the appointment, which leaves me wondering if they drug all their patients unnecessarily.)
I declined the sedation or any services from this clinic. As we were on our way out the door, I asked for my dog's records so I could take them to Kettering Animal Hospital, which is just a short drive away. The vet REFUSED to release the records without charging me a fee. He wouldn't give care to my dog without drugs, and then tried to ransom my dog's vet records for money on top of everything else.
Further, in plain sight from the reception counter, I saw a boxer tethered to a cabinet with no one paying any attention to her, and she was crying. The "office dog" was roaming around off-leash with no supervision and no isolation from patients for disease-preventative reasons. None of what I saw or experienced was professional, sanitary, caring, or safe. Your pet (and my pup) deserve far better than what this clinic can offer.
PS my dog got his chest X-ray without sedation in a walk-in appointment with the friendly staff at Kettering just after this incident!! Read Less