Animal Care Center Of Fairfield

Went to see them because I couldn't get into my regular vet, staff is very friendly and caring, they took very good care of my dog and answered all my questions. They suggested a few other options for my dogs sensitive ear issues which come up every year, which former vet never mentioned or talked about , I will be having my dogs recorded transferred to them. Read Less

I had an appointment on 11/15/17. My dog had a loose stool and needed worming medicine. They do fecal exam and tell me no news is good news. Meaning if they dont call it mean my dog is fine.... So 11/24/17 I go back to vet because same dog has a hot spot that she keeps digging at and ripping the scab open. As soon as the vet walks in she tells me that my dogs fecal exam from 9 days prior showed she had 2 parasites. So I asked, Why didnt you guys call and tell me that? I was told no news is good news. The vet tells me they probably didnt call because they sent me home with the medicine.. IF YOU ASK ME, I should not be charged for a test if I am not going to get the results.. no news is good news failed and wasted my money...... End of December or first week of January. I dont remember because i lost my bill. On the website they advertise $10 nail grinding, so I take my two dogs to get there nails trimmed. Both my dogs are show dogs so they are perfectly trained to get groomed and nails trimmed. This was the first time in 5 years that someone new trimmed there nails. so the vet tech does there nails and told me how well behaved my dogs was. So I say thank you and go to pay... my bill for 2 nail trim was $44. it took 5 minutes for both dogs. I look at the bill and the charge $16 for nail trim and $11 more for a nail grind. I said to the cashier that the website says $10 how are you charging $44? They tell me it a different location so I responded with but its the same website. After much complaining I was charged the $10 as advertised. So if a full groom for my dog averages $50-70 at a groom shop and it takes 2 hours for a full groom on a golden retriever. how can a vet charge $16 plus $11 so that $27 for 3 minute nail trim. needless to say I wont be back Read Less

Last week I had to put my dachshund (Sam) down. It was the worst experience of my life. Dr. Monica was so kind and understanding to me and my daughter. When I called to make the appointment the receptionist was so patient with me because I was so upset. When we arrived the staff made us feel like they were all giving us big hugs. After the procedure when we was leaving the greeter at the door hug us both and was crying with us. I can not say enough about this clinic, I would recommend them to everyone who loves their little fur babies and wants the best care for them. Thank you. Carol Moore Read Less

I cannot say enough good things about this place. My dog has been there twice now and each time the techs/doctors have been nothing but amazing. Then on top of that, they send me a text or call to see how everything went which to me is so important. Thank you so much for taking such great care of my fur baby and I highly recommend them to anyone! Read Less

We have been utilizing the services of Animal Care Centers since our dog was a puppy. Their Pet Plan has been a lifesaver when it comes to affording procedures. Dr. Monica and Dr. Wendy have taken excellent care of him, and ensuring that he is happy and healthy. I trust that these vets will care for my dog and care for my wallet as well. Read Less

I got a free spa day with my insurance package so I dropped my Great Pyrenees off to get bathed. They had her for 5 hours, but when I picked her up she was wet and smelled worse than she did when I dropped her off. I thought it was just a wet dog smell, but when she dried off she still smelled terrible. They didn't even wash her, they just sprayed her down. This isn't my first bad experience here, there's been many others. I will never take either of my dogs here again. Read Less

Dr. Wendy is the best vet around. With 5 dogs and 3 cats, we spend a considerable amount of time at the vet, and having been to numerous vets around the city, as well as working for a few, Dr. Wendy and the staff at ACC ranks at the top. We moved a few years ago, but have and will continue to make the 45 minute drive to see Dr. Wendy whenever someone needs to make a visit. Read Less

Excellent vets, as well as vet techs. The staff is professional, personable, and most importantly they treated my cats with care and respect during their medical visits. The facility itself is very clean and updated. I appreciate that they use diffusers and pet odor eliminating candles to get rid of the "vet smell" throughout the office and exam rooms.Read Less

I have been bringing my dogs to you for the nineteen years that I have lived in Fairfield. I feel that I have received exceptional care for them. I am especially pleased with the care of my senior dogs and the sympathetic care that Doctor Wendy always gives. My daughter is now bringing her two labs to you. I was very impressed with the swift diagnosis that Dr. Wendy made for a fairly rare condition that my Wheaten puppy exhibited. I have the upmost confidence in your services. Read Less

I love Animal Care Center. I bring both my dog and my cat there for vetting and my cat comes there for boarding when I leave town. My dog probably would too but he's spoiled and he always just goes with me :) Dr. Wendy is our fave! She's the best! Read Less

Just brought in my new puppy to get her vaccinations after a recommendation from them when I called to get some more flea and tick medication for our first dog that we bring here. Animal Care Center is such a great place, every staff member is friendly and boarding here is so easy! We know our dogs are in great hands! Read Less

Took my new rescue dog here after being told on the phone they had a $30 Spa special for a bath, clip and ear clean. When making the appointment I told them it was a new dog that has not been there before and they said it would be $30. So I got up early, took my wife to work and went to drop off around 8:00. When I got there with all his up to date shot papers I was told he would also need a $23 flu shot and a $20 exam along with the $30 spa " special ". He was only there for the spa special.... not to be boarded there! These extra costs should have been explained up front not at check in! I would never have taken him there if I knew that! Read Less

Every experince we have had at Animal Care Center of Forest Park has been better than we could've imagined. The doctors take so much interest in what we have had to say & showed so much care towards not only our dogs but to us as well. They know exactly what they're talking about (or so it seems, haha) & I know we can trust them to provide us with the best options for our dog. I absolutely love taking my dogs there, it's always an amazing experience! Read Less

We have been going there for a since we got our puppy. Everyone is always so nice and sweet to not only my puppy but me. Dr. Monika is always so helpful and willing to answer all my questions. I recommend them to all my friends and family! Read Less

Animal Care Centers took care of my beloved dog Dexter for 11 years. I honestly have nothing but good things to say about the staff and Doctors. Dexter was treated by both Dr Wendy and Dr Monika and they always treated him as if he was family. Throughout his many surgeries and procedures they always kept me informed and calm. Dexter passed away last week but I do look forward to returning to Animal Care Center when I get another dog in a few years. Thank you for always taking care of Dexter! Read Less

We take our dog, Ava the bulldog, there and Dr. Monika is the best. She truly loves what she does and the pets she sees! The girls in front are awesome too. Always so helpful and friendly. Ava also goes for spa day once a month or so and the guy who tends to her is just great! Ava loves him. She always comes home happy and beautiful. Animal Care Center is such a wonderful place for your pets with their exceptional staff and doctors. I am always recommending them to my friends. Read Less

I dropped my dog off this morning for his annual teeth cleaning that is included in his Wellness Plan with Animal Care Center. The staff was very informative and sweet towards my dog. He seemed happy when they brought him back out too! We always have amazing service! The ladies at the front desk are great too! They even found a coupon at check out for me!!!! Great job Dr. Monika and staff! Read Less

We have been bringing our dogs here for years. They have always been amazing with our dogs (even the difficult one) and our dogs are very comfortable with all the staff. The staff also went above and beyond to keep my son occupied and entertained so I could focus on treatment for my newest addition. I'm very happy to be back in the area and reconnected with this amazing team! Read Less

Brought my kitten I found last summer in yesterday. He was bitten by another animal and now has an abscess on his leg. The caregivers and veterinarian was very quick, thorough and informing of everything that was happening to him and what I needed to do to make him feel better. I have scheduled another appointment for him to be neutered this week and I'm confident everything will be ok. The Wellness Plan is has already saved me hundreds of dollars in care expenses and it gives me the peace of mind of not worrying about having huge bills in the future if my little baby gets in trouble again! Everyone is caring and obviously loves animals. I won't go anywhere else. Read Less

We just started going here in March of this year, primarily because we had a new puppy and they recommended we go here for vaccinations. We are so happy we did. In a short time, they have made a big impression. They are the best and have treated all of our animals with care. The staff, techs, and vets are so nice and you can tell they love the animals they care for. We have used the wellness plan and it has saved us money as well as giving us peace of mind. We have also used their boarding services and have been pleased with it. We can vacation without worry. Our decision to move all of our animals' care here was solidified after having to euthanize one of our cats in August. We had to take her to the Forest Park location to get her in as soon as possible. The compassion they showed was so comforting as they helped us say goodbye even though we had never met them nor had they met Rascals. The last few months our 10 year old dog had been struggling and Dr. Katrina tried everything to give him comfort and heal him. She and other vets took time to explain everything and answer any questions we had. Yesterday she helped Scruffy cross the rainbow bridge when nothing else could be done. Our family will be forever grateful for how they helped us in such a difficult and sad time. We know veterinarians and boarding facilities are businesses, but we have never felt that our animals best interest was not at the forefront. Every vet and tech has been great and I can't recommend the center highly enough.Read Less

We found ourselves in the unfortunate position of needing to put a dog to sleep. This place was absolutely compassionate, understanding, and professional about it. When you're sad about your pet, that makes all the difference in the world. Read Less

I would not recommend boarding your dog here! I made a reservation online after visiting in person, and called the day before drop off to confirm pricing. I dropped my dog off the next day only to be told he HAS to receive the K9 influenza series to be boarded. NO mention of this up front after they had his compete records provided. They charged $50+ for the first shot alone! This is a "gotcha!" they tacked on when I'm standing at the counter ready to leave. It's only effective if he gets the series of shots- which they admit- but he HAD to have just the first one for their in-house boarding requirement?? They forced me to remove his harness and attempted to control him on a small slip leash when I dropped him off. When I picked my dog up he was noticeably stiff as a board and it is clear he did not get something soft to lay on or the extra play time I paid extra for. I also noticed after picking him up audible creaking and popping in his joints. It took three days of exercise and physical therapy to get him back to himself!! My pooch is a former police K9 recruit and deserves at least what I paid for. He had a knee surgery and extensive PT earlier this year and it was infuriating that he regressed so much in just 5 days under their "care." They filled out a "report card" of behaviors but I assure you knowing this dog for 6 years, this paper is nothing more than a forged sense of security and was completely inaccurate. Today in the mail I get an "important reminder" that he is overdue for vaccines (NOT true- another lie!) and the next shot for flu. This was after I had to argue with the receptionist that he doesn't need a new vet, they were to simply board him. Look out back and check them out better before letting your animal stay here. I sure as hell wish I did. They have no play area; are very near the busy Rt. 4 highway, dishonest employees, pricing games, steer clear!! Read Less

A great veterinarian clinic to take your animals too. they have a great program for wellness that's very affordable for your pet and includes multiple stays at the kennel, toe nail cuttings wash and bath and many other things included. They are always quick to get you in I have never waited over about 2 minutes before I was in a room and no longer than 2 or 3 minutes in there. I highly recommend does Veterinary Clinic Read Less

I was recommended animal care center by a friend when I rescued my dog as a puppy. He ended up having a very bad case of mange early on. Dr Kristen and the staff absolutely amazing at taking care of him until it was completely gone. I cannot say enough good things about this facility. We are going on three years of services with them completely satisfiedRead Less

Stay away!  Dishonest front desk staff.I selected this clinic because they were listed in the Pet Assure network and they could do a same-day appointment.  Pet Assure promises 25% off Office Visits & Exams and Vaccines & Shots, and any other medical service and procedure!, "they will give you 25% off your bill, no questions asked."  I phoned the clinic yesterday to get the pricing, and didn't ask about the Pet Assure program until after I got their regular pricing, and this is not a Pet Assure complaint. I was quoted an office visit price of $40.  I was presented with a bill for over $400, when I asked about the discount they looked at the itemized bill and said it was "already included", a lie from the start.  I paid the bill (kids were running around in the lobby, and my pup was getting excited), so I went to my car and read the itemized bill.Although I was quoted a $40 price for an office visit, I was charged $42.19 (perhaps the gal I spoke with the day before meant $42 or approx. $40).  Clearly there was no 25% discount (why would they even say that the discount was "built in", couldn't they see that it was full price?  They refunded me $10.55.  If I hadn't called the day before I never would have known they lied and over-charged.However, they cheated me out of another $35.79, refusing to honor the Pet Assure discount.  They should have discounted all services provided in the clinic, including the injections, sample collection preparation, and ear swab (total of $143.18); again the front desk personnel said the "ear swab"(where they put samples on glass slides) wasn't considered a "lab", well then it should have been considered an "exam".  They said the injections were "medicine" and wouldn't discount that either, even though Pet assure says "shots" are included, but take-home meds are not.NOTE:  When I agreed to "lab work", I expected a CBC, but an "Organ Function Profile" was also billed for, total $116.54.  This blood work is sent to an outside lab, so it wasn't discount-able.  Also, in the past I've never paid over $40 for the Convenia injection; this clinic charged $79.49.  And, in case you're adding this up, there were take-home meds of $96.85, not discountable, and a medical waste fee of $2.50.I contacted Pet Assure, and they agreed that at a minimum the shots and any other services should have been included in the discount; they are attempting to contact the clinic.How was the vet visit?  Well, if the front desk personnel are dishonest, there are other vets.  I am thankful this was not an "emergency" visit, dealing with that emotion, and having to deal with dishonest staff. Read Less

I used this veterinarian for the first time recently. Having been around the block a few times with veterinarians, this one seems to be worth it. I had no trouble getting an appointment booked for just a couple business days out, and the prices for services were reasonable. I had to get a blood test run on my cat, and it was only $150 - far less than the $250 I've paid at other vets. The veterinarian that saw me seemed very knowledgeable, and took time to listen to the symptoms and answer all my questions.One important item of note. I had stopped in here years ago to talk to them about possibly bringing my Siamese by. I don't know if it's still true, but it used to be that one of the vets at this facility has a specialty in feline diabetes. Since this is a common enough diagnosis, that's a great skill to have on staff. Read Less

When 'Fairfield Animal Hospital' (as it used to be called) opened in the late 1980's, I had the pleasure of being 1 of Dr.Dave's first patients. Not for a moment will I ever regret that decision. I stayed thru 3 new buildings, various vets, associates etc....Throughout it all, not 1 bad experience. Dr. Dave now enjoys being able to tend to his little patients pretty much part-time. GOOD FOR HIM. He worked many years to build this place into the finest in the area. 1st we have Miss Cookie, Business Manager, who was there the 1st day I walked into the door. AND....STILL serves proudly and efficiently. Cookie, we all love you. Most recently, my beloved kitty, Mr. Snickers became gravely ill. TOTAL urinary blockage. He literally had only a couple of hours left to live. Now we have our precious Dr. Wendy to the rescue. She literally RAN out of the room with him. She immediately saw that his breaths were numbered. Dr. Wendy has cared for my other animals as well, and you could never find a more dedicated, caring Dr. on the planet. She always is honest and detailed in her explanations about the health of our children. And with such empathy. Even when one of our children must be assisted in going to their heavenly home, she never waivers in her devotion. My 'Snickie' had surgery the following day. The prognosis was very bad, but she never gave up. Thank God. Other Vets would have just put him down. Not our Dr. Wendy. She kept my Snickie for 8 days, allowed me to visit, attended to him as if he was her own child etc... Thank God and Dr Wendy, he is now on the mend. Prognosis is still not 'written in stone' that he will continue to thrive, but I do know this for sure. Even with the diseased bladder etc...if there is ANY way to save my son, Dr Wendy will do everything possible. She allows me to be with him during certain procedures, because she understands how important it is to him and to me. I AM his Mommy. She is a blessing to behold. Her instincts are incredible. Dr. Wendy will stay with you through thick and thin, and ALWAYS tell you the truth. This I know. There is a special place in Heaven for Vets like Dr. Wendy. Yes, their services are very expensive, but how can you put a price on any of the above issues mentioned? THANK YOU DR. WENDY. I, Mr. Snickers, Miss Chrissy, Cupcake, Puddytat, Miss Jewel and all of my other children would just like to say thank you for giving them the very best care that medicine has to offer. Several of the above, you had to assist to their Heavenly home, but they left knowing you cared. We love you Dr. Wendy. Read Less

I couldn't ask for a better veterinarian for my pets. Every time I come in I am greeted with a smile. The receptionists, technician, and doctors all take such good care of my 'kids'. Dr Wendy goes above and beyond and takes her time to explain things to me. When my 'first born' was getting older and the time to put her down was getting near, Dr Wendy was there for me to help make the process as painless as possible for me. There's no other doctor I would've trusted to be there for Shelby's last moments. Read Less