Animal Medical Center Of Gahanna

Feels odd giving a 5 star for one of the worst days of my life but my elderly dog took a turn for the worse last Sunday and my normal vet clinic was closed. I called Animal Medical Center and they told me to come right away. We made the tough decision that it was time for our beloved pooch to no longer suffer. I was a complete mess of tears but the staff was very kind and understanding. The cremation company just delivered my sweet girl's ashes in a beautiful box. This has been extremely difficult but I do appreciate the services provided by Animal Medical Center. Read Less

Well for one, this place is very unorganized. They have a payment plan which no one knows anything about and they seemed very confused about it. You would think they would sit the whole staff down and explain everything about it so when people ask questions, they know the answers. 2. We had one of our pets neutered there and when my husband came to pick our pet up, they did not give us any kind of instructions or if we need to come back for a check up. They basically gave my husband our pet and said here you go have a good day. 3. I have waited in the past for them to see our dog and I'm not exactly sure why. There was no one else in the waiting room waiting to be seen. 4. I like how they do rescues but I don't understand the outrageous price they have on the cats and dogs. Are they really wanting to help rescues or are they doing it to get more money into their pockets? Very shady and greedy in my opinion. When you do rescues, you do them to save a animals and make sure they are taken care of, money doesn't matter. In my opinion, this place could be a great place if they make some changes and train their staff better. Read Less

My dog Trixie needed surgery and is doing great. While we were there we brought home a new family member Harmony! She's doing great to! Everyone was so helpful and friendly and the girls up front eas awesome! Thank you! Read Less

I brought my kitty in today for an emergency and the staff was so kind and helpful. They immediately took him to the back without an appointment or any waiting/paperwork, and took great care of him. They didn’t waste any time helping him and letting me know he was going to be okay. Also incredibly affordable for an emergency visit on a Sunday. Read Less

This was my first time here, we adopted a cutie little puppy Tionne and the staff was very helpful, transparent with the information and the facility is clean. Highly recommend this place for vet and adoption needs. Read Less

DO NOT USE. We rescued our dog and this was the vet that the foster family used, therefore, we assumed that this was a credible vet. However, almost every visit we have had here is unpleasant. It was not until after we visited another animal medical hospital until we realized the lack of care at this facility. The idea of a 'walk-in' option seems appealing, however, the last visit we had we waited over 2 hours to see a vet. Then once we got into see a vet the vet was rude and was trying to rush to get us out since it was past the closing time (7pm). It was very clear that they were not wanting to get the best care for our puppy, but instead trying to get us out of the door so they could leave. If you want somewhere that genuinely cares about animals then this is not the place to bring your pet. I would highly recommend looking for another vet in the area. They know that being open 7 days a week and allowing walk-ins is rare for a vet and they fully take advantage of this. We have switched to another vet and are very happy about it. Read Less

I love that their office is open seven days a week and accept walk in appointments. We recently had to put our dog to sleep and they were amazing through a tragic time and the appointments leading up to. When our dog was sick for a second time, with the same symptoms, they didn't waste our money and make us retake the same tests. The provided the same meds that worked the time before. Everyone we have seen there has been amazing. I would highly recommend them. Read Less

I bring my foster dog here.  The vets have all been very friendly and knowledgeable, and they've treated her while she was at FCDS so they're familiar with her and her case from the start.  I like that they work with rescues who care for animals that would have been euthanized if they hadn't been rescued.They're very busy and never seem to have enough staff, so the wait to check in or out is always very long.  The staff is friendly and helpful, just not enough people or maybe their processes need tweaking so they can assist people more quickly? Read Less

We brought our cat to be euthanized without an appointment.  He was in pain and it was time.  The front desk staff ignored me when I arrived and when I explained what I was there for, they acted as if they never experienced this type of vet request before.  After a couple of minutes of back and forth, we decided to leave and brought our cat to MEDVET as we have in the past and should have went there in the first place.  This Animal Medical Center have staff that do not care and are inexperienced as well.  I will definitely not return with our other pets!!! Read Less

I chose this vet because it was close to my house and convenient. The convenience has worn off by the lack of communication and increasing charges. They don't do annual vaccines...everytime my dogs go in they are "due" for something else they say are required. I took both my dogs up there...one gets groomed and the other just bath and nails...they both contracted bordatella which they were both "vaccinated" for. They denied any responsibility for and charged and arm and a leg for the two rounds of antibiotics and cough meds. I have them the benefit of the doubt and went back. This time for more vaccines and flea medication and furniture spray. My children were sick so I called the medicine in and had my mom pick it up...I had asked the if the spray was safe to use around small children and my animals...she assured me it was so I decided to purchase the $35 flea spray and the flea medication that was over $100. My mom picked everything up and came back and said she was told it was not safe for children or animals. This is just one instance of miscommunication. I don't recommend this place unless you like spending a ton of money and like to wait a long time to check out! Read Less

Worst experience. We adopted a puppy here. This puppy had parvo, which wasn't their fault, but made us question their reliability, they never tested the puppy. After our dog started vomiting I called them to ask if we should bring her in, their response? "Yes. Please bring her in asap" which I did. When I got there I was told "did someone call you? They were supposed to, this litter has parvo, not our fault. " left our puppy there for 3 weeks. Never got a call, we called them in which they'd give us conflicting updates. Whoever answered the phone was always terrible. When we got her back we were given medicine with no instructions. When she wasn't getting better we went back and we were informed the medication was for the pneumonia she contracted that we were never told about. We did outpatient treatment. The second outpatient day we got her back my fiance picked her up. She looked horrible. The update he got "she's doing great and she ate" when I got home she vomited bile. I checked her heart rate it was less than 50. There was no way she had been doing well that day. She died that night. The vets we talked to were kind and knowledgeable , but overall their staff was terrible. I wouldn't recommend them. Read Less

The vets are wonderful here. However, you can expect to wait anywhere from 15 minutes to an hour before being seen even with an appointment. One of the vet techs was particularly rude to me when I asked why I hadn't been seen yet an hour after my appointment time. But overall, the techs are wonderful. They do great work but probably need more staff. Read Less

The communication at this vet is not efficient or effective which results in your dog receiving bad service for their health. When they hand you medicine for your dog, they do not release crucial information about the next steps for your dog other than what is on the pill bottle. You have to ask the right questions to get somewhat accurate answers and even so, they are not always correct answers. I believe their receptionists are set up to fail as there is consistently someone upset about how long you have to wait for an appointment you already made! They do a lot for rescues in the community which is amazing but I would not choose this vet if it were my choice. Read Less

I'm still pretty upset even after months later, they killed my kitten. I brought my little sweet angel there one morning when she was sick and vomiting. I couldn't leave her alone I had to work and I travel for work. So they kept her for me overnight, doing medicine and IVs the day I get home I go to pick up my best friend, and they call me on my way there to tell me she died. They proceeded to tell me she had a blood disease. And never showed me the results for my self. I think they over medicated her for her small body. She was only a baby. Still making me pay for every little thing. I lost my best friend. I think it is terrible I was 600 dollars or more in the hole I have to take out of savings and ask my parents for help to afford this care for her and in the end they kill her, maybe it was just a accident but be honest with your clients. I still am not over what had happened. Best of all they couldn't explain to me anything about this so called disease as I'm sobbing asking how and why... I understand you want paid. But understand the other end on the telescope when looking at things. And funny thing I have her sister now and she is clean no DISEASE... I would love a explanation of that. I still cry. I will NEVER use them and I steer all my friends and family away from them.Read Less

If I could give 0 stars I would. We adopted our adorable Sheppard mix puppy a couple weeks ago and love him very much. There were a lot of unexpected fees when we adopted him, so just beware. You will be required to purchase puppy training classes from them, which are $82. They required me to purchase their heart worm medication (which cost $175, and only would have cost around $75 at my own vet) and didn't even give me the one for my dogs size. I received medication for a 45-75 pound adult dog, when ours is only a 6 pound puppy. Final adoption fee was $577. 3 days after we took him home he got extremely sick.  He was profusely vomiting, had bloody stool and was lethargic.  We took him to our home vet ($150 charged) where he was diagnosed with Parvo, and was then sent to the emergency room leaving me with about $1,600 in vet bills and unable to go to school or work for almost a week due to worry.  Both our vet, and the emergency clinic vets told us he had to have contracted it while in the shelter, since the disease has a 5-10 day dormant period.  We called the Animal Medical Center and told them what was going on so that they could inform the owners of the other puppies in his litter, and asked if they would be willing to reimburse some of our expenses. The woman on the phone was very nice and told us we could call again later when someone who could handle this was available. We waited until the time told and called again, with no answer. Waited a few more hours, still no answer. This went on for two days until we called from a different number, where the woman told us they would call us back on Monday to talk, but that's when our follow up appointment was so we decided it would be better to ask about it in person. We went in for the follow up appointment to finish out his puppy shots (which we were told would be provided for by the shelter, but they ended up billing us $75 instead) After the appointment was over and we brought up the bills for his hospital stay, they told us that they would now contact us on Wednesday to discuss it.  At this point it's become clear that they are blatantly avoiding us, and stalling a necessary conversation.  We have been calm and very nice to all of the staff, and they have all been very polite to us as well. But I have now paid $2,539 in the first 2 weeks of ADOPTING a mixed breed dog. We love our puppy very much, and would never give him up or wish for another one. But you could purchase a pure breed dog from a pet store and only spend 1/3 of what we have adopting. I will never come back here, and advise everyone else to be wary, and get your pups tested right after adoption. Read Less

I have been taking my dog to this vet since he was born which was almost 3 years ago. I love the doctors but their front desk staff is terrible. Today, my dog needed just a shot, he already had his doctor visit a few weeks ago so i was planning on being in and out in 10 mins, which was what was planned for the appointment. When i walked in the girl working the front desk seemed annoyed and unhappy, she then assisted me and my dog was taken back moments later and returned with his shot within 1 minute which was awesome, i then went back up to the front desk and waited for her to process the paperwork to check me out. A couple then walked in and she told them she would be right with them, in which i assumed she was taken care of my paperwork. She then began assisting the couple and when i said something about just billing me because i needed to leave she asked the couple if they didn't mind her checking me out first before checking them in, which was funny to me because i was literally standing there for 15 mins and was there before the couple. i even took my dog outside to the bathroom while i waited for her to process everything. It's bothering because this happens regularly when i take my dog in for anything to this office. They are slow, non efficient and inconsiderate at the front desk, for this reason i will not be back. Read Less

I would love to give them no stars. Even after all the other awful experiences I still continue to bring my two dogs there. This time for a simple nail trim, which turned into the worst experience of them all. I told the vet that my small chihuahua is truly terrified to get his nails trimmed, she came back pissed off saying he bit her, which I knew was a possibility but not if he had a mussel on. Overall, is it not my fault my dog bit you when you did not put a mussel on him. She was rude to me so I can only imagine how she treated my dogs. We will finally be switching places. This was the last straw! Read Less

Before yesterday, we already had a vet. We had no problems with them and I guess, technically, we still don't. They are still a great group of people.... HOWEVER, our guinea pig was really worrying me yesterday. She was wheezing and choking. We made numerous calls to our vet trying to get them to make room for her/him (we learned yesterday that Rose is a boy.... LOL) and calls to over 16 other places trying to find not only a vet that could squeeze sweet Rose in but could alRead Less

Usually a really good experience. This time, the office was really busy. Did not wait long to see the Doctor. Once the Doctor examined my cat, she took her to the "back" to clean her injured foot. She brought my cat back, prescribed antibiotics and an anti inflammatory. In the past, the Doctor had given the first dose of meds. I asked this time if the first dose had been given. She said no. And then "do you think I should try to do that"? I assumed that meant she did not want to do that. We took the cat home at that time. Since she is a super fiesty cat, we had difficulty giving her the meds. Overall, a good experience. Would hope the professionals would help the pet owners administer the meds to the animals. Read Less

Love the doctors; Dr. Mutchler is my absolute favorite. She talks to me like I'm just a regular person and not a "client", paying-up -  But don't fear, the other doctors are absolutely good too, I just like Dr. Mutchler's personality the most. However there's a Huge chasm between the doctors and the staff. Lack of communication between them and no acknowledgment of customers waiting in line. Every time I talked to anyone at the front desk it's like they didn't even know what they're doing. They also have some "kids" working for them - Maybe interns that look like they just got out of prison - but their image has nothing to do with their competence, I want to make that clear but they definitely don't interact in the normal standard of "hi, how are you!?"  They just come in don't say a word and take my dogs. Etc...  One of the "kids"came buy took my dogs and he's behavior with my Dogs seem as if he was completely under qualified.  Would I recommend them? Absolutely, I live in Hilliard and still drive all the way over there for the quality care. Just don't be unreasonable and dramatic and you'll see they really care; it'll never be perfect. My last few vets didn't seem like they cared about me and my 3 dogs and acted like I was just another form of "payment". Read Less

I have been going to AMC for many years. I have found the vets and staff to always be caring, knowledgeable & friendly. I have the utmost trust in all the vets. They were instrumental in saving my sweet Annie and that allowed me to have a couple more years with her. They care about all animals and work closely with several rescue groups in the area. I highly recommend them. Read Less

My dog has struggled the last 2 years with multiple issues that have been very hard on her. I have been to multiple vets, gotten misdiagnosed, and non effective treatment plans only causing her to get worse. I tried everything and got nowhere. When we came to Animal Medical Center it was a breath of fresh air. Dr. Maimone has gone above and beyond to help my dog and given her the best care possible. She has gotten so many unanswered mystery questions solved and my dog has finally been put on a plan to help her move forward and live a healthy life. Animal medical center truly cares about the pets from the receptionist staff, the techs and to the doctors. Their flexible hours helps with my busy schedule and their constant communication helps me understand what my dog needs and why. I have no idea where we would be without Dr. Maimone. We are so thankful for a vet that cares like her!Read Less

My cat is old - like, 19 years old. So care for her is more important than it used to be. She had literally transformed into one big hair ball so I gave Animal Medical Center a try. I'm really impressed with their effort to win the business, reminding me that they are open til 7 and could keep my cat until I was able to pick her up. I also had to reschedule and they promptly returned my call to find a new time. The groomer called to give me an update so I knew how things were going as my cat does not typically get groomed (and she is admittedly grouchy in her old age.) One opportunity for improvement is the front desk check in and check out - it is a bit of a mess. Seemed to have taken a lot longer than it should of to check her in, especially first thing in the morning when a lot of people are not there. I also asked for clarification about a charge on the bill and was given a short and rather unsatisfactory answer as if  they did not want to be asked about it. I felt the front desk feel took the overall service down a few pegs but it still is not enough to sway me from a strong 4 stars. Read Less

I'm new to the whole vet experience so I really appreciate the customer service at AMC.  It started when my newly adopted dog needed shots to board at Pet Palace during my business trip. AMC took the appointment online (which is convenient).  And there have been other visits as well, the most recent being me bringing in my cat and rabbit for a shared visit. All of the doctors seem to be women. Which I like and they are very thorough and friendly. The practice will board your pet, groom and they offer cat adoption in their lobby. They are quite busy so I would definitely bring your cats and small dogs in carriers because I have seen large dog breeds visit. Read Less

I do not go to AMC for my personal dog, but for my fosters. The facility seems large and they take walk-ins which are both bonuses to me. With that said, every time I've been here, it's always a long wait to check out. There is always a major delay to see a vet or to be able to leave. It's like they have a ton of staff, but none of them know exactly what they are doing or there's a lack of communication. They always been friendly, but at times, I've waited 15-20 minutes to leave after my visit was over. I had an appointment one morning also and it took almost 40 mins to be seen by the vet with an appointment. They do a lot of work for rescues and I appreciate that, but wouldn't use them for my own personal dog. Read Less

If I could give a zero star I would. This was my husband's vet before we married, so it became mine as well. The wait is always tremendously long. There seem to be only two vets, the front desk staff is generally hit or miss for experience, customer service or friendliness. Today was our last straw. We arrived for our appointment, they were busy and working on adoptions. They were clearly in the weeds. It was an hour and a half before they even got a room for us. Other people waited an hour to Just Pick up their pet. One family had their dog come out limping after being boarded they told him it was a growth spurt. After that we declined to take our exam room and asked for our complete records so that we could find a different vet with more time and professionalism. No sorry, no please stay, just an "Anything else we can do for you" considering you did nothing for us to begin with other than stressing out our animals? Uh no! Read Less

This is the worst vet I have ever been to. I relocated from NYC to Columbus 8 months ago, so I selected Animal Medical Center based on online reviews. I am horrified by my personal experience here. It began without a proper greeting and tacky behavior at the reception desk. But most importantly, there seemed to be a lack of experience from the actual Vet. My 4 year old dog suffered a reaction after his vaccines today. This has never happened in the past. I understand it is typical for a dog to experience lethargy on the day of vaccines, but our dog didn't know his name, couldn't get up one single stair, was dizzy and disoriented. He was shaking uncontrollably. So my husband and I rushed him back in where he was taken to the back (we were not allowed to be in the room for this exam) and brought back out with the explanation that nothing was wrong with him. They don't know our dog, and something was clearly wrong with him. Their explanations were as follows: "It could be his old age" (he's 4)! "Poodles react worse to vaccines." They injected him with Benadryl and a Steroid and now we will have to have him on both drugs for 5 days. This was his first exam here. They didn't take his temperature or perform a blood panel, which surprised me.I looked up the Vet who provided our care. She graduated from Vet school this month...June of 2016, which does not make me comfortable. She was a sweet person, but I didn't feel comfortable with her answers to questions, which prompted me to research her after our return visit. It is not her fault, the business  should've had a more experienced Vet on call. I've never written a Yelp review, but I feel it is important to share my experience as I hope to save others the trouble of bringing their loved ones here. If anyone knows of a good vet, any help would be appreciated. Read Less

The ONLY thing I don't like about this clinic is that they take my dog away from me to do whatever is necessary. I'm sorry, but I really am not comfortable with that. I've seen too many bad stories about what happens away from pet parents. I want whatever needs done to be done with me in the same room. BUT they are ALWAYS so friendly, Dr. Maimone is awesome!! The prices are more than reasonable and they have convenient hours for anyone! Read Less

I have taken my dog to another vet place and I was just not pleased at all. Animal medical center has been the best by far! The staff is so caring to the concerns I have for my dog. They were kind-hearted to my baby boy. I know I won't be taking him anywhere else but to Animal medical center!!! Everyone there is just amazing!!! Read Less

I have worked at and been to many vet clinics over the years. This place is truly perfect in every way. The staff, the hours, the prices, and the care for our animals is truly amazing. I wouldn't recommend any place else! It is very obvious in every way that the people working here are there because they love our animals. Read Less

I have been taking my dog to this facility since he was a puppy(for the last 7years). Until 2 yrs ago everything was fine but not sure what happened since. All of a sudden they did not approve my heartworm meds I ordered thru Foster $ Smith. Their excuse was they wanted me to buy from them (of course b/c the price is almost tripple). Now they require a heartworm test even though he been on heartworm since i had him. So are you saying the heartworm meds are really not working or why else do i have to do a test every year? oh yes...cause more money for you. Then I dropped off my dog for teeth cleaning and got a phone call for approval to pull 5 of his teeth. NO...you not pulling any teeth without explanation or showing me what the problem is! Recently I went in for his shots. I waited in the waiting room for 1 1/2hrs. Another half hour in the ice cold exam room. After 2hrs i walked out. Recd a phone call almost immediately if I had left. Yes I left and NO I am not coming back!! First of all you should have told me that there is long waiting period and nobody ever came in those 2hrs to explain why the wait is so long. So I found me another vet which is sad that after 7yrs I have to switch. I did like the weekend hours that were available. Read Less

I took my dog Samantha to be spayed because of an infection. They charged an outrageous amount for surgery then when we picked her up they didn't even take us back to a room to discuss a recovery plan the veterinarian came out to the lobby and discussed recovery and rushed us out the door. I had a second appointment for them to take blood they took the dog back again and rushed us out the door again without letting us discuss our concerns. I thought having a set appointment we would have had better service and for the PRICE of $2000.00. I called today to get my dogs blood work results and they acted like I was bothering them and still has not called me back four hours later. Terrible service Read Less

I have been taking my pets (dog and cat) for years. Drs have always been helpful, informative and understanding. I have always been satisfied with the service we have gotten. My pets are treated with love and compassion. My dog has had surgery there and did great. I have recomended the center to many of my friends and I am very pleased. Great hours and prices and having walk ins is convenient. Read Less

I was looking for a clinic that loves my dog as much as I do, and I've found it! I have been taking my dog Charlie to Animal Medical Center for four years now and I have been so happy with the level of care he's received. The entire staff is so friendly and inviting that Charlie is always happy to enter the clinic. I am always happy when we leave with his tail still wagging! Thank you Animal Medical Center!!! Read Less

I recently switched vets and was very satisfied the staff is helpful and always knows who I am when I come in. The doctors are knowledgable and take their tIme with us. Grooming, Boarding, and the office is open 7 days a week. One of the only places where I have had doctors on the phone to answer questions and talk when I have had problems. I can say I have been more than pleased with the service and level of care. I would recommend everyone I know to come here. Read Less

The first time I went there the one doc was practically forcing test that financial I could not pay for. they nvr said anything about payment plans nothing. my cat was given a antibiotic and less than 48 hrs I was putting him to sleep. the first doc wasn't understanding made me feel bad for not doing more but Dr. Mandi Maimone was very understand and supported my choice. I'd go back as long as I didn't have Dr. Alexis Gullett Read Less

My mother's cat collapsed and died at this facility during a bath. As if this wasn't bad enough, the situation was made so much worse by the way it was handled. While my mom was distraught over the death of the 3 year old cat, the comments that were made to her ranged from it being my mom's fault to the groomers fault. With his respiratory condition, he should never have been bathed and according to the staff at Animal Medical Center, the groomer should have called my mom and told her it wasn't safe for him to be bathed. Not only was she never notified that he shouldn't be bathed but they waited until the following day to call her at work and tell her this. They also accused her of not taking good care of the cat and said the flea medicine she gave him probably killed him. They were incredibly incompetent and unprofessional, not to mention rude and cruel. Read Less

I used to be very (extremely) happy with this place. Until new ownership is forcing me to buy more then I can afford as far as heart worm. And forcing me to do heart worm testing even though they have been on this medication ever since they were pups. So now a 30.00 purchase turns into 200. NOT HAPPY. Complimentary testing would be nice since we got NO NOTIFICATION things changed with this practice. Read Less

What a great hospital with convenient hours! They're open 7 days a week & you don't even have to schedule an appointment...just walk right in!!! The staff and doctors actually care about me & my pets, and aren't like other doctors that just want your money. I would completely recommend AMC to any pet owner in the area! Read Less