Brought our cat with a suspected UTI in after I searched "emergency vet" and the website stated they accepted walk ins. They do not accept walk ins. Made arrangements for drop off in the morning. Received a call about an hour later cancelling the morning drop off. I understand the mix-up in policies between branches that caused the cancellation of morning drop off (Bridgewater does appointments colrain does drop offs), but it's a massive inconvenience. Just go to another vet and save the hassle. Read Less

My dog jumped a fence and tangled with a racoon. Not seriously injured but due for a rabies shot so I wanted to hurry him in. Told me I would have to wait two days even though when I paid for the plan I was told I could come by for an urgent issue during normal hours and a vet would fit me in. I was told I should probably double dip by paying for emergency services for so.ething that was part of my plan Read Less

If I could rate them zero stars I absolutely would. worst experience I have ever had in my life. Like to rip people off and everything is way overpriced. They will not cancel the wellness plan on a pet that I no longer have. I will not bring any future pets here. Read Less

I got upset that my dogs weren't up to date on vaccinations when they needed boarded in an emergency. I paid a lot of money to be on the wellness plan for 2 dogs. I left them because of it. After paying other vets even more money for less service I'm thinking it was a mistake leaving. Therefore I'm going from 1 star back to 4. I think it was a hasty move. Read Less

My girlfriend is new to the area and had not selected a vet.  We returned to her home on late a Saturday afternoon to find her cat Sadie, struggling to breathe and cold.  We knew it was not going to be good and did not know which vet we should call and who would still be open.  The first vet we called was closed for the day.  Banfield was our second call and they were still open.  At first we just made an appointment because I did not really tell them how bad Sadie was.  However once they understood the urgency we were told to bring Sadie in ASAP because it was an emergency.  Once at the office, we waited for the person in front of us.  Once the receptionist understood who we were, we were led into a room where he could take our information in private.  They immediately took Sadie into the back where they could give her fluids and oxygen.  The veterinarian was honest in her assessment of the situation but explained what she would do if we approved.  We approved the initial treatment which was administered while we waited.  After about 20 minutes the vet returned and informed us that Sadie did not improve.  She laid out the options and we made the choice to put Sadie down.  The prepared everything and then we were able to say our good byes. :( Although it was closing time, we were never rushed.  All of the staff were compassionate and treated us with respect. Read Less

I had a similar experience to Katie D's. I took my cat in for a routine check-up/shots, and the vet kept telling me how fat my cat was in a condescending manner rather than a helpful, "Hey - your cat is having some weight issues, and here's how we can help her out" sort of way.  He suggested a special prescription diet food for her, and when I told him she was picky and asked for tips on how to get her to change over from her old food, he told me that cats aren't dumb, and that she wouldn't starve herself. Turns out he was wrong - cats will most definitely stop eating entirely which can lead to kidney failure. Thankfully I got a 2nd opinion from another vet, who then weighed her and told me she was under weight, and that the weight she was at at the time the vet called her fat numerous times was normal for her breed. So after 2 bags of prescription food that my cat won't touch, and didn't need in the first place, and the attitude I received, I'll never go near a Banfield again. Read Less

So I have been taking zoe, my English bulldog here for 3 years & when I took her for her appointment today, 2 vet assistants were sitting on her to give her a vaccination while a 3rd one is calling her a pig several times.  Will never take her there again & not to mention that since I brought Zoe home today, she has been limping.  Do not take your animals here and needless to say, now I have to take Zoe somewhere to have her leg checked.  Terrible service, terrible pet care, & ignorant people working there for a paycheck-that is all!!!  I wouldn't even give this place a 1/2 star!  It sucks!!!! Read Less

I do not recommend ANY of the Banfield's. They are concerned more about making money then your pet's health. They are always telling you how much money you are saving! Which is wierd, because they recommend things that good vets say are more harmful then good...like coronavirus! Anything for money! We bought that puppy plan since it included spaying my dog, and on the invoice they wrote that the cost would be 1000.00 if we didn't have the plan...uhhhhh, who pays $1,000 for spaying??? Anyways, they were always trying to ""add on"" things like a ""pain shot"" with their immunizations for an extra $15 and made you feel guilty if you said no. Come on...my own kids don't get a pain shot with their immunizations. The one time I decided to say no, they gave me a terrible look and were like...ok, if you want her to be in pain!! Anyways, she was JUST FINE...and played the entire day after the shots! Needless to say, they are just there for the money and not for the well being of your pet. The plan doesn't save you money...and shots are not as expensive as they tell you when they are ""selling"" you the plan! Please look elsewhere for a reputable vet! We now use Day Heights Veterinarian Clinic and LOVE them! They are honest and actually care about your pets...and do not just see $$$$ when they come in! Read Less