I was recommended to this place and told they were nice and caring.I moved from Banfield  in  West Chester to Hamilton just because I was told they were  sensitive and respectful people; turned out they were rude, late to attend my appointment and left me standing with my dog while the doctor just left the room without even saying bye! Just to attend the next "patient"He was extremely judgmental and rude ( pretty much telling me "do not come back") I definitely will never be back at this place.I have several toughts for the why on their treatment...I am not sure but I will never be back at this place. Read Less

They truly love animals and I am never afraid to leave my girl in their capable hands. My girl Vienna Sausage got her teeth cleaned and nails clipped. She had to be sedated but came home very happy and content. Read Less

I would like to thank Dr. Horton and her staff for the great care you give to Rocky over his many years you took care of him. Thank you so much for showing us the love and kindness during Rocky leaving this world. Thank you for our card and gift you sent us. So thankful, Sherry Davish Read Less

Terrible experiences after Dr.Alford left. The rescued dog, Duke, just recently passed away :( I'm so sorry to hear this but I had a feeling it would happen since he was under the care of West Side Animal Clinic. I lost two dogs because of them. Read Less

I have been taking our cats and dogs here for years and the prices are very reasonable. Over the years sometimes the front staff did seem a little cold but that has changed. The techs are great as well. I had a cat that was having issues urinating and they got him in right away in the morning when I called. Dr. Chapman was there on her first day and she was wonderful. So nice and upbeat and really cares about your pet. She did everything and had his meds ready and we were in and out in 30 minutes. She even called the next day to make sure he was ok and how he was tolerating the meds. No other vet had done that. I was impressed. The facility is not dirty like other reviews have said, yes it is an older building and has a hint of an animal smell but come on, why wouldn't it? I would recommend them to anyone. Read Less

I would give this office a 0/5 if I could. We have taken our dog to the West Side Animal Clinic for the past 3 months in hopes they could give us answers as to what is causing his skin issue. His underbelly, groin, and armpits were broke out severely from him scratching and licking himself. The first visit they said it could be a food or environmental allergy, gave him antibiotics/anti itch and sent us on our way. His skin cleared up after two days on the medication but once he finished his meds it all came back, so we took him back. On the second visit they said it was a bacterial infection gave him more meds, and sent us on our way. (We also switched his food to grain free and keep him inside thinking he could be allergic to grass) After the third visit we had had enough. He broke out again and it was worse than the previous visits. They said they still think it was a food or environmental allergy and gave him more meds/antibiotics. This time I wanted blood work done to see if something would show up. When Dr. Horton examined him, talked to us, and left to go fill his meds but we realized she failed to check his ears and rectum. I asked the aid if she could come back in real fast. She left and came back and said the Dr. Horton checked them while he was getting his blood drawn. This was a complete lie because the aid took him back while Dr. Horton was talking to us and he returned while Dr. Horton was still talking to us. Also he had blood running down his leg from where the aid took blood. No wrap or anything. I called to get the results of the blood work the next morning and she said "basically nothing showed up,"...um okay?) So, all and all I am appalled with the service we've received here. The aids are very fast moving which has scared our dog a few times and they do not know how to handle dogs. The office is also very dirty and I would assume not sanitary since they do not wipe down tables in between visits and do not bandage animals when blood is drawn. We will be going to a dermatologists as our next step since he is still not fixed. We will not give this place anymore of our business nor should you. STAY AWAY!! Read Less

I previously wrote regarding the less than stellar customer service, but my recent visit shows this doesn't seem to be an issue anymore. Hopefully they used the feedback for positive changes and this will continue to be the experience for everyone! Read Less

We had a pet puggle breed dog here for several years and had no problems, she was always properly checked and treated well. The one time we needed them the most they nearly killed our dog. Our puggle was having heavy breathing and hacking fits so we brought her in. They checked her and even did an x-ray. We were told it was just a build up of inflammation and gave us some meds for it. 2 days later our dog is on the floor barely able to breathe with a blue tongue. They weren't open so we brought her for emergency treatment at another vet. It was discovered there was a large tumor in her throat preventing her from breathing and required immediate surgery or they would die. How can they have missed this? we called them to tell them what happened and how they failed at finding this with x rays but they either didn't care or didn't have the integrity to call back. Read Less

Dr. Horton and staff took very good care of my dogs Barney and Beti for the past ten years. Unfortunately, we've had to have them both euthanized within the past four months. They were very compassionate during this very difficult time. Thank you so much. Read Less

We've had to have a few pet's put to sleep over the years and they were so amazingly sweet and caring and gave you privacy with your pet.. We even received a heart shaped paw print in the mail a few days later, I balled my eyes out,I had no idea they even did that, it's now attached to a frame with my pets photo. Thank you for being so caring during our time of sorrow.. Read Less

We had to put down our fur baby Lilly recently and their staff was very patient and kind to us. As hard as it was already it was comforting to know that she was very well taken care of. We've used them for over 20 years and have never had anything but a terrific experience. Highly recommend WSAC. Read Less

We had a very good experience. I took my dog in and they brought us right back. Dr. Dickinson was very nice and thorough when he examined Ernie and wasn't in a rush to do a bunch of tests. He started with the least expensive thing first and they told me the cost as they went. When we left we had a clear explanation of ernie's condition and what to do. While all of that was nice, a few hours later, Dr Dickinson called with some additional details about ernie's condition. He had taken the time to investigate further and call me, himself,  after we had left. Who does that? I was impressed. Read Less

Dr. Alford is fantastic.  The staff is kind of rude.  We called on a Saturday morning to let them know we were coming to pick up a refill on Trifexis for our dog, and that we were running late and would be there around a quarter to noon.  Well, they close at noon on Saturday.  We arrived at 11:49 and they had locked the doors and turned out the lights.  We banged, they opened the door.  Then one of the staff members made sure to let us know that it was rude of us to have shown up after they locked the doors.  Even though their posted hours are open until noon.  DEspite Dr. Alford, not sure we will go back. Read Less