Underwood Animal Hospital
Heath, Ohio
Book an Appointment
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Please call
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Team
Sherri Kobusch
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
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Reviews
Beth
24 Aug 2023
REPORT
It’s unfortunate that I have to write this review and give this kind of rating. I was very loyal to Underwood for 4 years. I recommended them to everyone I knew who had pets and needed a vet. Recently...
It’s unfortunate that I have to write this review and give this kind of rating. I was very loyal to Underwood for 4 years. I recommended them to everyone I knew who had pets and needed a vet. Recently, their branch on 21st street closed and it came with a lot of unappreciated changes.
Firstly, they no longer do surgeries because of the other clinic closing. So they’re half useless as a vet clinic in this. Secondly, they are beginning to pre-charge patients for appointments if they no call/no showed an appointment recently. This wouldn’t be a problem normally, except they are insisting upon implementing this rule suddenly after many months of not being subjected to this pre-charge, and no communication was given that this would be a requirement of me (and EVERYONE) in the case of a no call/no show.
I want to make it clear that I feel it is no fault of most of the staff. Dr Gilbert, Sam, and Kathleen have all been AMAZING vet/vet assistants. This change in the way this company is managed is the fault of management, who couldn’t even keep their surgery clinic open due to staffing issues.
It is unfortunate to see that managers are poor at their job, no matter where. It is also unfortunate that I will now be making sure to specifically NOT RECOMMEND Underwood to people looking for vets.
I do recommend you restructure management, pay your employees more, and MAKE RULES CLEAR TO YOUR CLIENTS.
Corinne B
28 Jun 2018
REPORT
Dr. Gilbert was so sweet and gentle with my bunny. She immediately realized his sore nose was the secondary result of an upper respiratory infection. I’m thrilled there’s a vet in town who’s so knowle...
Dr. Gilbert was so sweet and gentle with my bunny. She immediately realized his sore nose was the secondary result of an upper respiratory infection. I’m thrilled there’s a vet in town who’s so knowledgeable about “exotic” pets. The staff is very friendly and they were so kind. We’ll be going here for a long time!
Lena Carmon
11 Apr 2018
REPORT
Five stars to his daughter in Newark
Kyle H
4 Apr 2018
REPORT
Very friendly and personable staff. And they really do care about the well being of your pet - you can just tell. This is the place to go!
Kim
10 Sep 2017
REPORT
had to put my dog to sleep recently. I was quite upset but she didnt have much of a quality of life left. The staff at UAH made it more bearable than I could have imagined. They even hooked me up with...
had to put my dog to sleep recently. I was quite upset but she didnt have much of a quality of life left. The staff at UAH made it more bearable than I could have imagined. They even hooked me up with a new puppy once i was ready, same kind of dog that I had to put to sleep. Will always be thankful for their professionalism. Thank You Underwood AH!
Katrina Yates
30 Aug 2017
REPORT
Dr Gilbert and her staff are amazing, very caring and compassionate. They take time to examine your pet and helps you out in every way they can. I recommend them to anyone.
Crash Portnoy
4 Aug 2017
REPORT
The folks at Underwood Animal Hospital have been absolutely wonderful caring for my cats and dogs. I know a lot of people gripe about the pricing with vets of these days but after a good amount of res...
The folks at Underwood Animal Hospital have been absolutely wonderful caring for my cats and dogs. I know a lot of people gripe about the pricing with vets of these days but after a good amount of research I have discovered that their prices are pretty much within range and everyone else in town. I highly recommend Underwood Animal Hospital in Heath for any of your pet needs including pet birds. My mother has had to bring her bird in a few times and is also had wonderful service.
Joanne S.
3 Aug 2017
REPORT
I'd like to thank Dr Sarah for her professional service to me as my poddle was having bloody diarrhea and vomiting. The staff all made me feel safe using this office. I later had an issue that same mo...
I'd like to thank Dr Sarah for her professional service to me as my poddle was having bloody diarrhea and vomiting. The staff all made me feel safe using this office. I later had an issue that same month with his bloody eye and high eye pressure. She was able to diagnose him needing eye removed. Thank you!
Candice Clark
4 May 2017
REPORT
My husband took an animal to this vet yesterday. They charged him $32 for a 0.5 oz. tube of neosporin after telling him the animal needed eye drops. I've dealt with many vets since we own a multitude ...
My husband took an animal to this vet yesterday. They charged him $32 for a 0.5 oz. tube of neosporin after telling him the animal needed eye drops. I've dealt with many vets since we own a multitude of animals and never been overcharged like this before. If you are in need of a good vet may I recommend Greg Price or Dr. Snedden. These vets, unlike Underwood are compassionate and caring and not crooked enough to charge you an outlandish amount for medication such as neosporin.
Lawrence Fogal
26 Feb 2017
REPORT
Great pet care from caring people.
A Google User
17 Nov 2016
REPORT
Very caring staff.
We recommend testing yearly for heartworm disease in dogs because there are cases of infections happening while on preventives.
Once infected a different medication must be used to ...
Very caring staff.
We recommend testing yearly for heartworm disease in dogs because there are cases of infections happening while on preventives.
Once infected a different medication must be used to cure it.
It is a deadly disease!
Brandon Scott
13 Sep 2016
REPORT
Too expensive!
Kelly Uhler
18 Dec 2015
REPORT
If I could give them zero stars, I would. I went to the clinic on Hebron Rd. It cost me over $600 for my two dogs yearly exams. They insisted that they run all kinds of blood tests and heartworm check...
If I could give them zero stars, I would. I went to the clinic on Hebron Rd. It cost me over $600 for my two dogs yearly exams. They insisted that they run all kinds of blood tests and heartworm checks (even though my dogs are on heartworm year round). Okay - fine. But they couldn't draw blood from my one arthritic GSD without causing her to cry out (and offering to muzzle her). She's been going to my other vet in Delaware for 11 years and they have NEVER had problems getting her blood. After SEVERAL attempts, they finally decide to try her back leg and low and behold, that works. I didn't realize that was an option, since I had already told them her front legs were terribly painful. I would have thought they would start in the back if that was an option. On top of all that, I need monthly prescriptions for my dogs. They don't have an after hours pickup option, they won't send it to me, they won't approve an online Rx and I can't get there during business hours. And by the way, since they only use Previcox for one other patient, I have to buy the entire mega bottle (at $250) instead of the 30 pills at a time that I get from my other vet. They are SO unhelpful and for what I paid, not worth it. I may just drive the hour and 10 minutes to my WONDERFUL vet in Delaware where I get great service, the office is actually clean, they never make my dogs cry out and they work with me on getting my prescriptions.
Kelly U.
18 Dec 2015
REPORT
If I could give them zero stars, I would. I went to the clinic on Hebron Rd. It cost me over $600 for my two dogs yearly exams. They insisted that they run all kinds of blood tests and heartworm check...
If I could give them zero stars, I would. I went to the clinic on Hebron Rd. It cost me over $600 for my two dogs yearly exams. They insisted that they run all kinds of blood tests and heartworm checks (even though my dogs are on heartworm year round). Okay - fine. But they couldn't draw blood from my one arthritic GSD without causing her to cry out (and offering to muzzle her). She's been going to my other vet in Delaware for 11 years and they have NEVER had problems getting her blood. After SEVERAL attempts, they finally decide to try her back leg and low and behold, that works. I didn't realize that was an option, since I had already told them her front legs were terribly painful. I would have thought they would start in the back if that was an option. On top of all that, I need monthly prescriptions for my dogs. They don't have an after hours pickup option, they won't send it to me, they won't approve an online Rx and I can't get there during business hours. And by the way, since they only use Previcox for one other patient, I have to buy the entire mega bottle (at $250) instead of the 30 pills at a time that I get from my other vet. They are SO unhelpful and for what I paid, not worth it. I may just drive the hour and 10 minutes to my WONDERFUL vet in Delaware where I get great service, the office is actually clean, they never make my dogs cry out and they work with me on getting my prescriptions.
Catherine Bastien
21 Aug 2015
REPORT
There is no way to express how much respect and fondness I have for the professionals at Underwood Animal Hospital. I regularly drive forty minutes each way to see Dr. Gilbert for my rats, and it's co...
There is no way to express how much respect and fondness I have for the professionals at Underwood Animal Hospital. I regularly drive forty minutes each way to see Dr. Gilbert for my rats, and it's completely worth it. The workers there know us by name, and they're always friendly and eager to help. Dr. Gilbert is an absolute blessing--she listens wonderfully, truly cares, and handles my animals gently and kindly. She's one of the only vets I've ever known who knows anything at all about rats. Though it doesn't have much to do with treatment, I very much appreciate how affectionate and complimentary they are toward my pets; it's nice to know I have a vet smart enough to appreciate how handsome my boys are.
I really can't overstate how wonderful Underwood is; as a life-long animal lover, I've seen a lot of vets, and none can quite compare to Dr. Gilbert and the rest of the staff.
Underdog
19 Jan 2011
REPORT
Everyone is pleasant and good at what they do. They have an xray machine more advanced than the local human hospital.
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Incorrect information? Let us know
Underwood Animal Hospital
Heath, Ohio
Book an Appointment
{{getDateMonth(date)}} {{getDateDay(date)}}th |
{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
{{getDateMonth(date)}} {{getDateDay(date)}}th |
{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Team
Sherri Kobusch
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Beth
24 Aug 2023
It’s unfortunate that I have to write this review and give this kind of rating. I was very loyal to Underwood for 4 years. I recommended them to everyone I knew who had pets and needed a vet. Recently...
It’s unfortunate that I have to write this review and give this kind of rating. I was very loyal to Underwood for 4 years. I recommended them to everyone I knew who had pets and needed a vet. Recently, their branch on 21st street closed and it came with a lot of unappreciated changes.
Firstly, they no longer do surgeries because of the other clinic closing. So they’re half useless as a vet clinic in this. Secondly, they are beginning to pre-charge patients for appointments if they no call/no showed an appointment recently. This wouldn’t be a problem normally, except they are insisting upon implementing this rule suddenly after many months of not being subjected to this pre-charge, and no communication was given that this would be a requirement of me (and EVERYONE) in the case of a no call/no show.
I want to make it clear that I feel it is no fault of most of the staff. Dr Gilbert, Sam, and Kathleen have all been AMAZING vet/vet assistants. This change in the way this company is managed is the fault of management, who couldn’t even keep their surgery clinic open due to staffing issues.
It is unfortunate to see that managers are poor at their job, no matter where. It is also unfortunate that I will now be making sure to specifically NOT RECOMMEND Underwood to people looking for vets.
I do recommend you restructure management, pay your employees more, and MAKE RULES CLEAR TO YOUR CLIENTS.
Corinne B
28 Jun 2018
Dr. Gilbert was so sweet and gentle with my bunny. She immediately realized his sore nose was the secondary result of an upper respiratory infection. I’m thrilled there’s a vet in town who’s so knowle...
Dr. Gilbert was so sweet and gentle with my bunny. She immediately realized his sore nose was the secondary result of an upper respiratory infection. I’m thrilled there’s a vet in town who’s so knowledgeable about “exotic” pets. The staff is very friendly and they were so kind. We’ll be going here for a long time!
Lena Carmon
11 Apr 2018
Five stars to his daughter in Newark
Kyle H
4 Apr 2018
Very friendly and personable staff. And they really do care about the well being of your pet - you can just tell. This is the place to go!
Kim
10 Sep 2017
had to put my dog to sleep recently. I was quite upset but she didnt have much of a quality of life left. The staff at UAH made it more bearable than I could have imagined. They even hooked me up with...
had to put my dog to sleep recently. I was quite upset but she didnt have much of a quality of life left. The staff at UAH made it more bearable than I could have imagined. They even hooked me up with a new puppy once i was ready, same kind of dog that I had to put to sleep. Will always be thankful for their professionalism. Thank You Underwood AH!
Katrina Yates
30 Aug 2017
Dr Gilbert and her staff are amazing, very caring and compassionate. They take time to examine your pet and helps you out in every way they can. I recommend them to anyone.
Crash Portnoy
4 Aug 2017
The folks at Underwood Animal Hospital have been absolutely wonderful caring for my cats and dogs. I know a lot of people gripe about the pricing with vets of these days but after a good amount of res...
The folks at Underwood Animal Hospital have been absolutely wonderful caring for my cats and dogs. I know a lot of people gripe about the pricing with vets of these days but after a good amount of research I have discovered that their prices are pretty much within range and everyone else in town. I highly recommend Underwood Animal Hospital in Heath for any of your pet needs including pet birds. My mother has had to bring her bird in a few times and is also had wonderful service.
Joanne S.
3 Aug 2017
I'd like to thank Dr Sarah for her professional service to me as my poddle was having bloody diarrhea and vomiting. The staff all made me feel safe using this office. I later had an issue that same mo...
I'd like to thank Dr Sarah for her professional service to me as my poddle was having bloody diarrhea and vomiting. The staff all made me feel safe using this office. I later had an issue that same month with his bloody eye and high eye pressure. She was able to diagnose him needing eye removed. Thank you!
Candice Clark
4 May 2017
My husband took an animal to this vet yesterday. They charged him $32 for a 0.5 oz. tube of neosporin after telling him the animal needed eye drops. I've dealt with many vets since we own a multitude ...
My husband took an animal to this vet yesterday. They charged him $32 for a 0.5 oz. tube of neosporin after telling him the animal needed eye drops. I've dealt with many vets since we own a multitude of animals and never been overcharged like this before. If you are in need of a good vet may I recommend Greg Price or Dr. Snedden. These vets, unlike Underwood are compassionate and caring and not crooked enough to charge you an outlandish amount for medication such as neosporin.
Lawrence Fogal
26 Feb 2017
Great pet care from caring people.
A Google User
17 Nov 2016
Very caring staff.
We recommend testing yearly for heartworm disease in dogs because there are cases of infections happening while on preventives.
Once infected a different medication must be used to ...
Very caring staff.
We recommend testing yearly for heartworm disease in dogs because there are cases of infections happening while on preventives.
Once infected a different medication must be used to cure it.
It is a deadly disease!
Brandon Scott
13 Sep 2016
Too expensive!
Kelly Uhler
18 Dec 2015
If I could give them zero stars, I would. I went to the clinic on Hebron Rd. It cost me over $600 for my two dogs yearly exams. They insisted that they run all kinds of blood tests and heartworm check...
If I could give them zero stars, I would. I went to the clinic on Hebron Rd. It cost me over $600 for my two dogs yearly exams. They insisted that they run all kinds of blood tests and heartworm checks (even though my dogs are on heartworm year round). Okay - fine. But they couldn't draw blood from my one arthritic GSD without causing her to cry out (and offering to muzzle her). She's been going to my other vet in Delaware for 11 years and they have NEVER had problems getting her blood. After SEVERAL attempts, they finally decide to try her back leg and low and behold, that works. I didn't realize that was an option, since I had already told them her front legs were terribly painful. I would have thought they would start in the back if that was an option. On top of all that, I need monthly prescriptions for my dogs. They don't have an after hours pickup option, they won't send it to me, they won't approve an online Rx and I can't get there during business hours. And by the way, since they only use Previcox for one other patient, I have to buy the entire mega bottle (at $250) instead of the 30 pills at a time that I get from my other vet. They are SO unhelpful and for what I paid, not worth it. I may just drive the hour and 10 minutes to my WONDERFUL vet in Delaware where I get great service, the office is actually clean, they never make my dogs cry out and they work with me on getting my prescriptions.
Kelly U.
18 Dec 2015
If I could give them zero stars, I would. I went to the clinic on Hebron Rd. It cost me over $600 for my two dogs yearly exams. They insisted that they run all kinds of blood tests and heartworm check...
If I could give them zero stars, I would. I went to the clinic on Hebron Rd. It cost me over $600 for my two dogs yearly exams. They insisted that they run all kinds of blood tests and heartworm checks (even though my dogs are on heartworm year round). Okay - fine. But they couldn't draw blood from my one arthritic GSD without causing her to cry out (and offering to muzzle her). She's been going to my other vet in Delaware for 11 years and they have NEVER had problems getting her blood. After SEVERAL attempts, they finally decide to try her back leg and low and behold, that works. I didn't realize that was an option, since I had already told them her front legs were terribly painful. I would have thought they would start in the back if that was an option. On top of all that, I need monthly prescriptions for my dogs. They don't have an after hours pickup option, they won't send it to me, they won't approve an online Rx and I can't get there during business hours. And by the way, since they only use Previcox for one other patient, I have to buy the entire mega bottle (at $250) instead of the 30 pills at a time that I get from my other vet. They are SO unhelpful and for what I paid, not worth it. I may just drive the hour and 10 minutes to my WONDERFUL vet in Delaware where I get great service, the office is actually clean, they never make my dogs cry out and they work with me on getting my prescriptions.
Catherine Bastien
21 Aug 2015
There is no way to express how much respect and fondness I have for the professionals at Underwood Animal Hospital. I regularly drive forty minutes each way to see Dr. Gilbert for my rats, and it's co...
There is no way to express how much respect and fondness I have for the professionals at Underwood Animal Hospital. I regularly drive forty minutes each way to see Dr. Gilbert for my rats, and it's completely worth it. The workers there know us by name, and they're always friendly and eager to help. Dr. Gilbert is an absolute blessing--she listens wonderfully, truly cares, and handles my animals gently and kindly. She's one of the only vets I've ever known who knows anything at all about rats. Though it doesn't have much to do with treatment, I very much appreciate how affectionate and complimentary they are toward my pets; it's nice to know I have a vet smart enough to appreciate how handsome my boys are.
I really can't overstate how wonderful Underwood is; as a life-long animal lover, I've seen a lot of vets, and none can quite compare to Dr. Gilbert and the rest of the staff.
Underdog
19 Jan 2011
Everyone is pleasant and good at what they do. They have an xray machine more advanced than the local human hospital.
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