While no one ever goes to an emergency vet for good reasons, the team here made my visit as good as it possibly could have been. My new parrotlet was suddenly extremely sick and they took him back immediately and gave my partner and I a room so we wouldn't have to wait in the crowded waiting room. Before the vet spoke with us, a tech came back and informed us that the prognosis wasn't good and that, should we want to, we could leave without seeing the vet herself (who had seen the bird and made the diagnosis) and save $150. Having other birds and wanting to rule out anything I may have done, we opted to see Dr. Kloepfer. She was honest with us and recommended to have Wally euthanized, but was patient and willing to kindly hear out my what ifs and work out what the most likely cause was. They never pushed for us to put him down, but recommended it and it truly seemed like the kindest option. They let us have time to grieve, let us fill out the paperwork and payment in the privacy of the exam room, and gave us a clay imprint of his feet with his name and several feathers free of charge, and were extraordinarily patient with my crying and second guessing. I got Wally back in a well cushioned box and the staff was very gentle and kind. I think a lot of negative reviews here are a result of owner grief and unrealistic views about pet ownership. Pets ARE expensive and vets have to make a living. They go through years of school, go deep into debt, don't make a huge amount of money, have some of the highest suicide rates, and do it all because they love animals. An emergency vet like this usually doesn't get to see cases with a great outlook, but they still gave you their time, energy, and education- you still need to pay them for their services even if they can't work miracles. The staff was more than sympathetic, and tried to predict the needs of their customers- sometimes I felt like they were giving us perhaps too much time, while others have complained about being rushed. Read Less

The workers are definitely not compassionate or trained well to deal with families losing their pets. I feel they are only concerned with one thing and thats money. I understand things need to be signed and paperwork needs to be filled out but as your saying goodbye to your family pet of over 12 years don't come knocking every two seconds for a damn paper to be signed. Show some compassion and wait. If I could give no stars I would. I should have read reviews before taking our dog here. I do not recommend this place at all. Read Less

We came here on our family vet's recommendation to have our purebred cat's heart condition checked out. Dr. Nguyenba is outstanding--He has a clear expertise when it comes to vet cardiology and took so much time to sit down and explain the workings of our cat's condition. He gave us an in-depth idea of the options for treatment and prognosis and answered every one of our questions. Very happy we took our cat to him! Read Less

I wish I had read reviews before going there. I strongly encourage people to never take a pet here. I realize that just like a human ER, the most serious cases go first. However, we arrived at 5:45pm on a Saturday evening. We sat in the waiting room for 1-1/2 hours. No one spoke to us or assessed our dog during that time. People who came after us had their pet seen, treated and released. I can't imagine any of those were life or death situations We went because we thought our dog's leg was broken or her hip was dislocated. Not until I got loud and mouthy did we go to an exam room. The tech took her vitals and stated she would let the doctor know what was going on. The vet didn't come into the room for another 45 minutes. At that time she told us that Annabelle's leg was swollen. No kidding. After 3 hours any living creature's leg would be swollen. X-rays were finally done and it was confirmed a dislocated hip. It was now about 9:00pm. We were told that they were "really busy" and that it would be about 2 hours before they could attempt to put her hip back in place. They suggested we go home and they would call us when the procedure was complete and she could go home. At 2:00am, after not receiving word from anyone, we began calling to get an update. At 2:30am the vet asked me if I still wanted the procedure done. Eight and a half hours after being there, they still hadn't helped her!! I must admit I began yelling at the doctor. I do believe she was in tears when we hung up. I requested the doctor call me as soon as the procedure was complete--not after Annabelle "woke up". We finally received a call at 5:00 am saying the procedure had been difficult because her leg was swollen and stiff. Once again, no kidding. However--5:00 am?? Did you not honor my request to call immediately or did you wait another 2-1/2 hours before tending to her? Either way, unacceptable. Shame on you. You are not compassionate and caring. You left an animal in pain for 12 hours while you did God only knows what. Shame, shame, shame on you. For this pathetic excuse of service, I paid $872. I have requested a full refund. At this time, I have not spoken with a manager because it is the weekend so I can't say if they will make this part right or not. Please everyone, be informed. Make your choices wisely. Your pet depends on you. They cannot speak for themselves. Read Less

The vets and staff here are very kind. Our dear poodle didn't make it due to enlarged heart. But they tried everything they could and they let us come back to spend time with him before he passed. We brought his little body back home to California with us. And a beautiful card from MedVet was waiting for us. Thank you. Read Less

After reading the super hit or miss reviews, I thought I'd share my experience. About two years ago I brought my 18 year old dog in for an emergency. The vet discussed treatment options, and I did not feel pressured at all the euthanize my pet. It was simply the only option at her age and health. They told us upfront about any cost we would possibly be charged, and I did not feel like it was too expensive, especially for an emergency. Very sadly, my dog did need to be euthanized. When I came to pick up my dogs ashes, the staff was again incredibly kind and respectful. The ashes were in a beautiful engraved box along with a card with my dog's pawprint and a clip of her hair. I even received a thoughtful card in the mail from the vet expressing their sorrow for my loss. I hope I don't have to say goodbye to any of my other pets anytime soon, but if I had an emergency, I would definitely come here again. Read Less

ER, whether for human or pet, are very similar. You may have to wait, you may have a large bill. The difference is service and compassion. The staff at Med Vet were absolutely wonderful. I had to take one of our dogs in today for what maybe stroke of lesions causing neurological issues. Dr. Vera was wonderful, and so was Cassie one of the techs. They explained everything that was going on, what options were. And very compassionate to our dog the whole time. Sometime you cant get everything fixed as quick as you want. They were able to give us some ideas for care to get him home, until we can see what other options our vet would suggest. If in an emergency, I would suggest coming here. Read Less

Not very good ratings on this place. I would stay away and OSU vet is another to be leery of. Very expensive and depends who is on staff the kind of treatment and caring you pet gets. Clintonville animal clinic has great reviews! I would try this one and sometimes they have emergency care I understand. Read Less

Just within the past two weeks we had to take our dogs in separately because they both were vomiting and had bloody diarrhea. We called at 10:30pm and we were told bring them in. They received wonderful care and the staff was wonderful!!! We called for updates on our dogs because they had to stay overnight and have fluids and whoever answered the phone was always gracious. (Rudeness from the staff should never be tolerated)As far as taking our dog to the back to where we can't see it it is that way with our regular vet who is wonderful. Yes they are pricey but so is the hospitals for us humans, and I work at a hospital. This was about the 4th time we had to go Medvet Hilliard and we never had a bad experience. Dr. Sean was very nice and so was the guy who clean the exam room before we visited with our dog. The receptionist at the front had a smile and was very kind. Read Less

I should have known better when as soon as I walked in, the receptionist was bragging about her KIA soul having "air conditioning and electronic winduhs". Anywho, this place is a SCAM SCAM SCAM. I love how they take the animal in the back so you can't see what they're doing because I bet they're actually on Facebook in the back showing each other pictures of their ex husbands on the company's dime. It is very strange how you don't hear or see from anyone for HOURS while you're there. My cat cut its paw and was bleeding. I just needed it to be cleaned and bandaged. These CLOWNS gave my cat a boat load of sedative and then charged me $300 to bandage a minor cut. Not to mention, they put an extra $15 charge on the receipt that was waived because "it wasnt used"? Silly me I guess, I learned my lesson. This is that place where you look at all the employees and feel so extremely sorry for them. Maybe POTUS Trump can shut this place down. Kathrina Mountjoy (Not Vet, Hourly Employee) had food crumbs and ketchup all over her shirt and was more concerned with who was getting the bag fries that were at the bottom. I think she farted a few times too. I think this is the place where they make those commercials for sick and hurt dogs with the sad music. Overall, great experience entertainment wise, but do not EVER go here! Read Less

This afternoon, I had to rush my injured cockatiel there. I was greeted kindly, and they took my bird back almost immediately. In the end, I made the decision to have her euthanized, which was excruciating. The techs even hugged me as I cried. They sedated her, and I was allowed to hold her until she was near unconscious, and they took her back. I was given a clay heart with her feet prints and her name pressed in, and some feathers. She was put in a box. When my daughter and I took her out, we saw that they had made a small pillow for her. Because it was my daughter's pet, they gave me a picture book about losing an animal. The receptionist came into the exam room and checked me out there so I didn't have to go up front all teary and crying. I'm shocked at the negative reviews. I went to the medvet years ago in Worthington, and it was a very negative experience. Read Less

Save your pet the horror and go to medvet Worthington. I am continuously shocked at how incompetent and rude the receptionists are at medvet Hilliard. As if this weren't enough, the Veterinarians have misdiagnosed my dog twice, costing us over $2,000. I tried to insist that my dog was having problems in his abdomen and not his spine, but the Doctor shushed me up and told me she was the professional. 1 month later my dog had a ruptured spleen due to hemangiocarcenoma, requiring a $5,000 emergency surgery. The x-Ray revealed no history of spinal issues. The doctor barely apologized for the misdiagnosis and basically told us "it happens." I felt so cheated. I feel like this medvet only cares about making as much money as possible. They are not compassionate and caring like you expect from your veterinarian. Please save yourself the heartbreak and the financial stress and go see another Vet if possible! Read Less

I have been taking my ferrets here since I got them a few years ago and have always gotten great service. Eventually one of my ferrets had to be put down due to extreme health issues. The staff were real understanding of my loss. The vet I had been seeing even stayed an hour past her shifts end to be there when I brought him in to offer condolences and offer hugs to me and my 8 year old daughter. The saddest moment of my life was made easier by the caring staff going above and beyond the call of duty. (Edit: Melissa Ferry is the name of the vet. I highly recommend her for all ferret owners) Read Less

One of our dogs swallowed a lot of vitamins and fish oil and he started convulsing and acting as if he could not walk. We were concerned he would have a seizure so we took him to get looked at by MedVet. We assumed they would give him fluids or pump his stomach as clearly what he ate was causing stomach issues. They told us to call ASPCA poison control to determine if there was anything toxic in the pills he got into. When they told us there was nothing to worry about they then sat in front of us saying all of these different things that could be causing an issue. They asked us several times if he had gotten into anything else and we repeatedly told them no. They focused on the fact that he couldn't walk way too much. Tried to say he must have a back injury or a torn ACL. I'm not a vet, however the incompetence of the vet we talked to was astounding. Finally after keeping our dog hostage for 3 hours we demanded to see him. When they brought him to us he was still panting heavily and convulsing. Based on our initial look at him we could tell he was dehydrated. We asked how much water he had been given and they told us none. A dog needs to flush out his system due to ingesting something he shouldn't have and you don't even give him water? How is that even possible? We asked to get a bag of fluid sent home with us so that we could administer it ourselves. 3 hours, $700 later at home with our dog we gave him fluids and he felt instantly better. This place is the biggest scam I have ever come across. The incompetence, lack of empathy, and overall disregard for actually caring for your animal is so horrendous it is laughable. I could run a better vet office outside of my home than these people that call themselves vet techs and vets. I will never go to this place again and I will tell everyone I know never to go to them. Do not waste your time or money on taking your animal here. All you will get is a hefty bill and zero understanding on what is wrong with your animal. I have no idea how this scam is still going on. They are robbing people who are simply trying to get emergency care for their animal. I have no idea how they sleep at night. Read Less