My dog got a hold of a piece of mouse poison. I had just moved into town got there number and they stayed on the phone with me the whole time. Talked to me the whole way there and took great car of my dog also this happend at midnight and they are 24hour. My dog was treated great and brought her back home healthy! Read Less

If I could give 10 stars I would. We brought my 10 month old Pitbull in for a swollen abdomen after a surgery. We had our puppy at the vet the day prior. As soon as we walked in and they seen our puppy they knew she was critical. The got a gurney and took her back. Yes we waited what seemed forever. Once we spoke with the Vet and we knew we may be looking at surgery to repair the internal incision that came loose, internal bleeding, pneumonia. My Nala was critical. They treated her like she was their baby. Tears and all. Her surgery was going to be expensive and she would have needed her stomach drained of toxins for about a week. What they were doing in the back while I waited was calling rescues and other places to try to find us help for the surgery because it was so extensive. They didn't have to do that. They went above and beyond to help my puppy. Just because you don't know what they are doing behind closed doors, don't assume it is nothing. Please remember your dog is not the only dog that is there and you don't know if a surgery is going on behind those closed doors. Please be patient in knowing they are doing the best they can to take the best care of your pet that they can. My Baby didn't make it that night. But when we picked her up to take her home to bury her, she was wrapped in baby blankets. I can't say enough for these wonderful people. Read Less

This place is terrible I had written a review on the company's facebook page and they blocked it from the public. This place does not care about your animal all they care about is taking your money and maintaining their image. I have been in dispute with them for a little over a month for a refund on the services they provided for my animal. I won't go into all that detail but my regular vet had to perform things that this hospital had "done". however I did hear from the hospital today when the main Doctor decided to call me, insult me by implying I was lying and demanding on multiple occasions that I remove my review and facebook post. He harassed me and when I informed him of this and told him not to do it again he hung up on me before saying and i quote "I expect you to remove that post" Per their BBB accreditation they are supposed to be transparent in their affairs, by removing my experience for others to read they are not abiding by this standard! Mind you I made sure that my review was not slanderous or insulting in anyway shape or form I had simply outline my terrible experience with them. Read Less

Really professional and excellent care. My lab became disoriented one night, walking into walls and acting weird. I called the clinic and they helped me treat her over the phone and stabilize her until we could get there. When we arrived, they immediately gave her fluids and advised she would need to stay the night. The staff kept us updated every step of the way and the Dr informed of diagnosis next day after blood work came back. They saved our dog and now we return monthly for shots due to my dog's condition. So grateful for this place on that night. Open when no one else is, great Dr, staff, and facility. Read Less

Absolutely love this clinic I brought my corgi in for severe pancreatitis. She required IVs and an overnight stay to be monitored. Staff was more than caring veterinarian very informative and understanding. I found the cost similar to any other clinic I have used in past. Waiting time well it's an emergency room so when they're busy you have to wait. More critical cases go first but it was worth it. My dog did incredible and I thank the staff and Dr. Talbott. Read Less

Only because I can't give a 0 star. We waited nearly 5 hours and never saw a vet. I had to call the office from my exam room to even get someone to come to the front desk. Only saw the tech twice times in those 5 hours, was told there was one animal left infront of us and nearly 2 hours later still hadn't seen anyone or heard and update. Thankfully my dog made it to another office that helped immediately despite being just as busy. Read Less

I can'not even BELIEVE this place is allowed open. Me & only one other person were there and the vet took over 5 hours to tell me whether my cat had feline leukemia or not. I asked an assistant if my cat was doing okay in the back and if he had ate or drank anything or used the bathroom?? She told me yes, he's fine. I starting reading reviews online and told her they were making me a bit nervous she told me people get angry because they have to wait so long because the vet is very thorough and that basically he's a perfectionist.. well that was bullshit. Around 5 in the morning the vet told me my cat needed to stay the night which I already knew because I had been to a vet before coming here who told me he needed to stay the night somewhere because he was severely dehydrated and needed fluids all night... that vet called the Lorain emergency clinic and TOLD THEM THAT. When I went to say goodbye to my cat he had no litter box no food and no water...no IV in him he was shaking and hadn't been offered any food or water after I was there for six hours now.... not only that but the vet looked to be falling asleep in his office. He called my male cat a she and had the wrong papers in front of him when he came to talk to me.. I later found out he was the owner. This guy needs to retire he's too old to be working with animals. I paid almost 600$ for this horrible service... Read Less

Because you cannot give a zero rating, I had to give them a one. We took our little dog here last night, how unfortunate for him. With this being the only place we could contact within an hour driving distance, we felt we didn't have any other choice. He went with a bleeding tooth and we were afraid he had lost too much blood. Through the entire experience, they wanted to do surgery. We didn't feel comfortable having him get surgery here with the given staff. We told them we would like them to end the pain and we would take him to our regular vet today. Upon arrival at our vet, they knew there was an underlying cause, not the tooth. With our dogs condition, they didn't believe he would survive blood work, let alone surgery. He was put down this morning. I truly feel that this animal care center plays off people's emotions. They made my husband feel guilty and wouldn't help our dog at all until our credit card was charged. If you do not truly have a care for animals, this is not the appropriate career. I hope future clients read the reviews on this site before their dog is put through hell. I am so sad that my little dog had to spend his last evening in their care.Read Less

I believe in giving reviews when they are warranted. We took our 7 1/2 yr old Choc. Lab into the facility at about 3:30 A.M. on 1/10/17. He woke up panting and his eyes were rolling in his head, of course I thought he was having a seizure. The attendent and Dr. Schmidlin were very nice and made us feel comfortable knowing what was wrong with my beloved pet he had vestibular disease resulting from his ears being dirty. He has had this in the past and we always thought it was a seizure the symptoms were different this time. She proceeded to flush his ears and put otomax in and now he is a happy fur baby. Thank you for your kindness and for not truly overcharging us for things we did not need. We will use this service again and I am only writing because of the negative reviews that are on here it's not always that way. Thank you again for your kindness and compassion. Hello to peanut tooo!Read Less

If I could give this place a -5 rating, I would. I have had cats for 60 years, for years I had 17 cats. (12 inside, and 5 outside) I'm not new to the care, or illnesses of cats. I took my cat here with the same symptoms he had a year ago. An upper respiratory infection. My previous vet gave him antibiotics, cleaned his stuffy nose, and gave me nose drops so he could breath. They explained to me that cats don't eat if they can't smell their food. As soon as his nose was clear, he started eating again. This clinic is more worried about making money than caring for your cat. They even charge you $3.25 for every syringe they use. (I've never been charged for this in the past). When they finally finish up the paperwork, they take your pet inside. They have exam rooms, but they don't exam your pet in them (they don't have sinks, scales, medical equipment, etc in them) Eventually you are taken into one of the exam rooms to sit and wait, and wonder what they are doing with your pet. The vet finally comes out to talk about what they are finding, and to let you know they will be back with the estimate. They come back with a list of tests they say they need to run, with a low and high estimate.... my low was $900.00, the high being $1479.44 Then they want the money, and you have to pay the high estimate. After the money is paid, you are taken back to see your pet. They said my cat had to be hospitalized, and they would call me during the night with updates (they didn't call, I called them in the morning) I was told my cat had improved during the night. They wanted to keep him another day though. I heard nothing until 10:30 last night. The person calling said my cat was going downhill again, and the vet would like for me to come up there. The vet said it would be another $1500.00 to keep my cat there until morning. They could not just stop what they were giving him. (I was going to pick him up in the morning and take him to my former vet) I could go on and on about this horrific experience, but in the end I decided to have him euthanized. They really gave me no choice, unless I paid another $1500.00. Even the euthanization process was a nightmare. The tech had trouble getting the tape holding the catheter off his arm. Then they were going to put him in a black garbage bag. My other vet had humane little zippered body bags to take them home in. The only reason I went to this clinic was because it was at night, and we've moved almost an hour from our long time vet. (Wellington Veterinary clinic on Rt 18, they do have an emergency service also). I'm sure if I had taken my cat to Wellington, he'd still be alive and healthy today. MY FINAL BILL WAS $1695.96 Read Less

I had a horrible experience! When they took my dog back they left her in a cage and me in the exam room for over 2.5 hours with no update on my dogs status. Nor was there anyone to be found in the clinic or front desk. I even knocked on doors and shouted to get anyone's attention but no one came for hours. There were also 2 other patients in the clinic that felt the same way. The fact that my dog was left in a cage for hours instead of being in the exam room with me and that no one was at the front desk or around to assist me is unacceptable! Read Less

We took our cat Possum there last night after he was hit by a car. Staff was very very courteous and helpful. They kept us informed each step of the way. Thankfully Possum is ok. After our visit my car battery was dead and the staff working even jumped my battery with their cable and car. Great facility to take you oets. Thanks to all staff. Read Less

Worst vet I have ever taken my pet to. All they want is to get as much money from concerned families as they can. They won't see your pet until you've been there for hours, but will charge you for that time. They lie about their estimates and what your bill is going to be. And they will literally pad the bill with extras (our pup had been there for 36 hours, but somehow the invoice said 42). They won't write a prescription for when you bring your pet home. When you call to speak to the vet, they are always busy and the manager won't call back! Most of the techs were polite, but a few were downright rude and hostile. The vets themselves are incompetent and shady. DO NOT BRING YOUR PETS HERE IF YOU TRULY CARE ABOUT THEM!! Ereka is the only good person there. Read Less

My mom's dogs started excessively vomiting and acting very unusual. He had become lethargic and needed emergency medical attention. This is the ONLY place open in our area so we took him in. Upon entering, I stood at an empty front counter for OVER ten minutes. Finally I called their phone number and told them that I was standing at their counter waiting to be helped. Then, our dog was taken for vitals and never brought back to us- as they said that would. He was there for OVER two hours before a nurse even gave us an estimate. The estimate was over $650.00, more or less because the vet had no idea what was wrong with him and wanted at least 6 tests. Due to the fact that we could not afford a near $700.00 hospitalization, they treated him as an out patient for $400.00 and released him after four more hours. While checking out, Buster started having bloody stools on their floor in the waiting area and the nurse did absolutely nothing. I was heartbroken that this place truly does NOT care about the animals they are taking care of; they are concerned about 700 bucks and if you can't afford emergency care for your extremely sick dog then that's just too bad. I would NEVER recommend taking your dog here! Next time I will be driving to Northfield to their animal hospital, even though it is an hour away!Read Less

Waited over 7 hours to be seen by the dr. Only to have 20 mins of x-rays done, then back to the lobby for another multiple hour wait! They were the ones who said the dog has to be seen ASAP. Do Not Recommend this place at all !!! Read Less

A loving senior stray cat that my daughter had recently adopted brought us here in the middle of the night (of course...)... long story short he had too many short and long term health complications to sustain any quality of life. Dr. Talbot and his staff were very compassionate as difficult decisions were made and handled during an emotional time. They also took the time to provide a detailed office visit exam report to my daughter and even contacted her regular-hours vet. I highly recommend them, the facilities are clean and modern and I did not think the prices were out-of-the-norm for being there when needed -- thank you for making a difficult time as smooth as possible! We did have a wait as there were other patients in varying degrees of distress, but I trust that the staff assesses and treats as required! Read Less

My cat had developed a blockage and required vet attention. I had never been here and was very pleased with my experience. The facility was very clean, and the staff was knowledgeable and friendly. Dr. Talbott and his crew were able to work with me as to what was best for my cat, and what I could afford. They took great care of Calvin, and he's not an easy to handle client to handle. Being walk-in, there was a bit of a wait but it's to be expected, which is very understandable. I will be back, and most definitely recommend this clinic. Read Less

Walked in with our very, very sick dog after midnight. Got seen right away; even though another dog arrived at nearly same time. Staff was friendly and quick, we both got a room right away. . Anytime you go to an emergency facility in the middle of the night it is going to be expensive, relatively speaking. However, we've paid more at other local places for routine visits than we did here. Anyway, they were up front about every cost, and what our total cost of the visit would be as the doctor presented us with options. . The doctor was very friendly, great guy. Couldn't have asked for a better person given the circumstances. He was thorough, patient, sympathetic. He was straight with us, didn't try to sell extra services. I really liked that he explained what was happening and, more importantly, what was going to happen & when. . The facility is very clean, and didn't smell bad like some vets I've been to. Read Less

I brought my dog up there for emergency care. He had been hit by a car. The staff was so caring and compassionate in fact they met me at the door and wheeled him immediately into the back so the doctor to look at him right away while I was getting checked in. During the entire visit the girls that worked there kept me informed on what was going on with my baby until the doctor was able to come speak with me.  Before I left him there for care they allowed me to come in the back and see where he would be staying. All I can say was what an impressive facility. They have individual cribs for the animals to sleep in. So my boy felt like he was sleeping bed. I can not say enough wonderful things about this facility and how wonderful everyone that works there is. I would recommend this place to anyone. Read Less