Horrible! Rude short receptionist. Waited forever even though I had an appointment two times. First time took over an hour for a shot. Second time was left in the waiting room for 30 minutes to get a rabies shot. Their grass says stay off grass except by the road, kinda stupid if you want animals to use the bathroom before coming in. My dog was too distracted to potty by the road with all the street noise. Will NOT go back, only went because I have a rescue thst came with her shots covered if I went there. Ended up going to my own vet and paying out of pocket instead. I was squeezed in with 5 minutes notice and was able to get the shot, check in and pay in 6 total minutes at Animal Hospital of West Chester. I suggest going 5 minutes down the road and visiting this much cleaner, much more caring vet who respects your time and your pet's comfort. What puppy can sit in a waiting room on a leash for 30 minutes?? Not mine and not me either!! Won't step foot inside this establishment again....not even if someone pays me! Cheap for a reason...you get what you pay for! Read Less

I would encourage you to find someone else. I fully blame them for the death of my dog and the terrible way they handled it. I drove from Denver, CO to Cincinnati, OH because I had taken her to them her entire life. She had been diagnosed with bone cancer and was scheduled to have her leg removed to stop the spread. I arrived to have the surgery started and all seemed to go well. Delayed but surgery went well enough. After the surgery she was not waking up and I was told that she had to be transferred to another vet location for over night observation. Now, I had already been quoted $2000+ for the surgery and aftercare and this other facility was adding another $500 to the surgery. I paid for the overnight observation and arrived to see her the next morning as soon as they opened. My pup seemed to be in good spirits and everything went well enough. I found out my pup had 2-6 months left to live by over hearing the most unprofessional conversation I have ever heard between two doctors in the back. They didn’t even bother to close the door between the room and the back. When I asked if they were talking about my dog I was told “we’ll talk to you about it in a minute.” When I was initially told the diagnosis I was told she had 2-6 months left to live. So I have now paid $2500 for her leg to be removed and given her the same act same odds of survival. She made it 4 months and then we had to put her down. I hold County Animal Hospital 100% responsible for the death of my dog and the emotional distress that I went through. I have since told all of my friends and family to avoid this business at all costs and would recommend the same to all of you. Dr. Kaptan is unbelievably unprofessional. If I could give 0 stars I would. Read Less

I don't know about you, but my pets are my family ... they are my kids ... and I want the very best for them. When it comes to their health, I wouldn't go anyplace other than County Animal Hospital in Mason, Ohio. Dr. Gary Smith is the absolute best and has been there for my pets through health emergencies and through routing care. Dr. Kaptan is also amazing!! They are up-to-date with the latest equipment and techniques ... and they are down to earth and practical about the care necessary. I drive 60 miles roundtrip to take my "kids" to see the staff at County Animal Hospital. Peace of mind if priceless and I have that every time I step in the front door!! Read Less

Doctor that owns the practice pulled my dog atleast a foot, to him by pulling her leash that was attached to her collar, because she didn't want to go to him. She is a stubborn older dog. How dare you handle an animal like that! I'm surprised it didn't hurt her neck. Ever heard of trying treats!? I was astonished. They never went there again. Paid for nails to be trimmed. They took my dogs back and it didn't looked trimmed when they brought them back. I told them one of my dogs had anxiety and seizures. It's in his paperwork too. He's epileptic so stress can increase the chance of him having one. After appointment when waiting there were several loud banging noises. Sounded like someone banging on a wall. Then the Indian doctor, A DOCTOR at the hospital came out and was talking extremely loud, he was happy but it was still so loud it not only scared my dogs but me too. The hospital also put the paperwork from our last vet in the wrong order so they couldn't figure out when the last vet gave them shots. How could you not figure that out? The papers are numbered. And the dates are in order. The secretary didn't realize this until a few months later and I called to have their information transferred. Incredibly unprofessional. I went to them because they have an animal hospital accreditation that means they passed an inspection. I will be reporting this. Apparently they have no idea what goes on when they aren't there. Cost way too high as well. I will never trust that accreditation again. Make sure you look at multiple sites before choosing someone. I did and I can't believe this place had higher reviews.Read Less

I had taken my 2 year old Australian Shepherd in to be spayed. Unfortunately, even though they permit for drop offs at early as 730AM I was out of town on that specific day. My fiance dropped her off for me. BUT since I was the individual registered as her owner, Dr. Smith personally called me to check in and make sure I didnt have any questions as well as introduce himself. They also called me as soon as she was out and notified me of any complications (of which there werent any). They kept her overnight to watch her and let us pick her up late in the afternoon the following day so we didnt have to take time of work. They make the process simple, friendly and work around our schedule. Definitely will be our full time Vet from here forward! Read Less

My dog had a stone. The vet removed it but didn't patch him up well enough. In the end he filled up with urine, had to go back in, had 2 hernia operations, and went downhill for another 3 months before we had to euthanize him. Only cost us $3000, and that was after negotiating to remove some fees. Find someone else to perform the operations. The one star is only because we were with them for almost 10 years and they always performed the vaccinations in a timely manner. The front desk can use some customer service training as well. Read Less

My parents have been taking our family's pets to see Dr. Gary Smith for 20+ years. Dr. Smith was the first person/vet I thought of and wanted my cat to see when she broke 3 bones in her foot. I ended up bringing her from NC to see him and the laser treatment they used saved her foot from amputation. He is the most knowledgeable, kind and trusting vet I know. And honestly, that is hard to find now days. Thank you Dr. Smith and County Animal Hospital!! Read Less

Called about having my cat euthanized  l. Cat was a rescue my grandmother adopted years ago. She passed and I took the cat so it wouldn't go to the shelter. By the whey I am a animal lover I already have a dog a cat and several fish and whole heartedly  love animals. So sid my cat had been having seizers  for a couple of months and every one I talked to said it was time to put him down. My son was devastated but I started calling around.  The lady at the clinic was the rudest person I've ever talked to she acted like I wanted the cat to die she wanted all these tests and all this money . She obviously didn't care about the cat she wanted all these tests done on a 15 Yr old cat. Obviously I went elsewhere to a place that had more dignity and was more embracing of my situation Read Less

My fur baby Niki was so sick, my regular vet gave up on her. I brought her in lethargic one day to losing her balance, blindness, and vomiting. My vet diagnosed her having a brain tumor. They said there was nothing more they could do for her. I refused to give up on her since she is only 6 yrs old. I decided to get a second opinion and took her to County Animal Hospital. Dr Smith saw her and said let's fix her. He started her on her treatment as well as ordered addtional test to rule out some things. Although Niki didn't respond to the treatment as soon as expected she did finally started feeling better. Dr Smith called me for updates even on his day off. He is so caring and understanding with my concerns. Entire staff is compassionate. They were all comforting to my Niki during her visit. I am definitely bringing back my dog for her veterinarian needs. I know they won't give up on her so quick like my old vet did. Read Less

Dr. Kaptan is great and it is worth driving past the other 350 (only slight embellishment) vetrinary clinics on RT. 42 as you head from Sharonville to the Mason area. We were introduced to County through friends and the Midwest Boston Terrier rescue who we found our Boston, Marco, through. I have alway been impressed with the professionalism, and the education that I get from the team there, especially since Marco is my first dog. Read Less

I have two dogs, a Boxer and a Manchester Terrier. They both see Dr.Kaptan and they love him. Yesterday, I needed to have my Boxer looked at for an eye problem. The team at County Animal got me in to my dog to be looked at last night. I love the doctors, the vet techs and the office staff. You can tell they all love animals. This is a great business to work with. Read Less

These people are OUTSTANDING.  I always feel they truly and personally care of my Dog... and everyone who comes in they treat the same.  Today was Connors annual visit so he was in for update on all his vaccinations, thorough check out and this past week he developed a swollen area under one eye which needed some attention.  All his shots are up-to-date and I have antibiotics for the swelling and I came away feeling confident in the care Connor got.  Check out their Facebook page for major discount offers good until Sept 2nd.  I got my free office visit by mentioning the Facebook page.  Connor is the fourth dog of mine they have cared for and I will recommend them to everyone! Read Less

My dog loves coming here for his visits! He had surgery and laser therapy after surgery. This was very beneficial to his recovery. The Drs are very knowledgeable and understand your pet is part of your family. It's a full service vet from grooming to boarding. The hospital prides themselves on practicing good vet medicine. Read Less