Mason Family Pet Hospital

Will never step foot into this place again. I made the difficult decision to decide to have my elderly dog euthanized. He is blind,deaf, his back legs give out now, and he has dementia so he is terrifiedand snaps if scared since he cant see or hear well. I called Mason Family Pet Hospital where he had been going for 10 years and they know his whole history and that he was up to date on his rabies shots as he had just been in the office 3 weeks ago. I said I'd like him put down on a message I left them crying because I was upset to have to make this decision and I said that he bit me. He did bite me and I did tell them that it did not break the skin at all not even a scratch not even a red mark. When the reception is called me back she said I only had two choices that I had to have him euthanized immediately they would chop his head off and send it for a rabies test. Or I had to put him in a 10-day quarantine and watch him for rabies. I started crying to her asking her why this would need to be done since he bit me the owner but did not break any skin not even a scratch on me why he would have to be put down and his head chopped off. She said she checked with the veterinarian and said that the veterinarian agreed with her that they would have to test him for rabies in the only way is for them to chop his head off and send it in for testing. I again told her there was no break in the skin no blood no nothing but she insisted that they would have to kill my dog. Beware if you go there this place is awful they do not know the laws and there front office staff is terrible. This woman that I talk to you should be fired. The office manager also called me after and left a very rude message on my voicemail. I've been going there forever I recommended this place to people but they have changed so much it's disappointing their staff has really deteriorated and I would not send anyone there. I have since called another vet and I also called the county and they both told me that Mason family pet was incorrect on what they were telling me had to be done with my dog. How awful for this vet to put me through such anguish and heartbreak at this time in my life with my elderly dog. I think they need to make a public apology. And maybe lose her medical license but definitely the front office girl needs to be fired. How can any decent human being tell someone who just made a difficult decision to end their pets life that he needed to have his head chopped off?I cried all day with that image in my head. 😭very traumatized by this treatment from this vet. They are awful They keep leaving a follow up to my review saying they are following state laws but state law stars there has to be saliva to blood transmission to transfer rabies. There was NO BREAK IN SKIN! NO BLOOD!! AND NO ONE NO MATTER WHAT SHOULD BE TOLD THEY NEED TO CHOP THEIR DOGS HEAD OFF AND THAT IS EXACTLY WHAT THE RECEPTIONIST SAID TO ME! SHE SHOULD NOT BE WORKING WITH ANIMALS OR PEOPLE! Read Less

We absolutely love this place. The staff is very friendly and makes you feel welcome. They are inexpensive as well which definitely helps when you have a baby. We take all three of our fur babies there and have been pleased with all of our visits. Read Less