My dog got a femur bone, we got him as a treat, stuck around his lower jaw. Thanks to the receptionist we were able to get the bone off my dog without hurting my fur baby and saved me a ton of frustration. Thank you Soo much. Read Less

Can't say enough GOOD about our terrible experience. Our cat passed away (terrible) but the doctor and assistant were GOOD! Our little (healthy weight about 7 pounds), formerly feral, tortoise shell cat was very ill, probably heart failure, when we took her in. As soon as we got there they got us in the exam room immediately!! Then the assistant (technician?) took our little Skitters in the back right away to get checked by Dr Swanson. I think they could see that this was very serious. Shortly after, the doctor came to us to ask whether they should do CPR on her if necessary. While he was standing there he was told that our cat had passed away. Unfortunately it was too late to save her. Of course my wife and I were extremely heartbroken, but grateful for what they had planned to try. We wanted to take her with us, so they wrapped her in a towel and found a box for us to take her home in. They DID NOT charge us. We were only there about 10 minutes though. But I thought that was very, very nice of them. This was a good experience at a very bad time. We will definitely use them in the future for emergency pet care, if necessary. We live about 15 miles away and our local vet recommended them for emergencies. I'm glad she did! Again: Can't say enough GOOD about our terrible experience. Read Less

I highly recommend this Emergency Vet. They treated me with care and respect from the time I got there to the time I left. I was greeted at the door and did not have to wait at all. My cat had been chronically ill for some time. She took a turn for the worse in the last few days and I knew her time here was coming to an end. I was worried that they would question me and want to do all kinds of tests on her to be sure she was actually sick. They did not even mention doing anything other than what I asked - euthanasia. I did tell them what was going on though. They let me spend as much time as I needed with her before it was done. I could have taken her to our regular vet but he is not all that sympathetic or understanding when it comes to pet loss & grieving. I am so glad I took my cat here for this procedure. They really do seem to care and made it easier & more comforting that it would have been at our regular vet. The cost was also very reasonable. It was only about $30 more than what my vet charges for the same service. It was still worth it for me to go here & be with people who care about you and understand how difficult pet loss is. I feel should add that this place is VERY different than the other ER Vet in Toledo. They did not ask for payment or pester me with estimates or anything like that. The other place makes you sign estimates before they will even consider looking at your pet. If you are in the unfortunate situation of needing emergency medical care for your pet DEFINITELY bring them here!! Read Less

I cannot express enough how greatful I am to them. I knew my dogs time was short, it was around 8pm on a friday evening when my dog had an emergency and needed to be seen ASAP, and they made her very comfortable and the process was easy and they gave our family adequate time with our pet. I can never give them enough thank yous for making the experience easier for my family! Read Less

My elderly cat's time had come and she needed her suffering ended at 10pm on a Tuesday night. The vet and vet tech made an uncomfortable and sad process as painless and quick as possible. I'm very grateful to have chosen this emergency vet. Read Less

I'm sorry to say that our sweet dog could not be saved, but the staff was very knowledgeable and caring and explained all the processes very well. I was comforted in having all the information we could get to make the hardest decision of my life. I would not hesitate to use this facility again if I had to. Read Less

I would like to thank you all for your help with our family dog tonight. Your genuine concern and care was given from the moment we arrived. Your facility was great !! Thank you to Dr. Swanson for the very thorough explanation and detailed care plan. Finally, the Veterinary Tech was so sweet as she greeted us and checked us out. We are lucky to have you dedicated professionals serving our community for our loved family animals. Nick and Carole Espinoza Read Less

I had the absolute worst experience here today. My dog was hit by a car this morning. I called our regular vet (Total Pet Care) and was told they would not have a doctor in the office until 10am, but let me know how critical it is for him to be seen as soon as possible as he could have internal injuries. They referred me to the emergency center on Chesterfield in Maumee. I loaded my dog in the car and rushed out as quickly as I could. Upon arrival, the doors were locked, so I tugged on the door to get someones attention. A lady soon came to open the door and, instead of inviting us in, said with a confused look, 'can I help you?'. I was standing outside with a dog that was whimpering and limping.... She finally let us in and took us back to gather information. She then starts to explain fees to me. I let her know the cost was not a problem, but I left the house in a rush and forgot my purse. I explained that I could have someone call and make a payment over the phone, or I could run home during the exam (leaving my dog so they knew I would come back). The vet tech was extremely rude and said she would have to speak with the doctor. The whole time she was speaking to me, she was looking me up and down as if I was not worthy. (I had just gotten out of bed, messy hair, no makeup, wearing what I could throw on quick). I truly believe she acted the way she did, because I didn't look like I could afford treatment. When in reality, I would have paid anything to save my dog. When the vet tech stepped out of the room to ask the doctor if we could be seen, I could hear them talking. One said "well how do we know she'll even come back?". The entire time I was in the office, not one person acknowledged my injured dog. The vet tech returned to the room and I explained that I would make the payment, although I didn't believe it was right for them to be solely concerned with payment only. The vet tech replied with "well ma'am, this is a business". Which caught me completely off guard. I could not believe the response, I was enraged. However, her response had confirmed my original belief. I work in a dental office, so I completely understand the 'business' aspect. But that cannot be all that is important. You have to care about what you do. And you have to do what you're there to do.. provide health care for those in need. I ended up leaving without my dog being seen.. having to carry him, again, to my car. (Which is not as easy as it sounds, as he is an english mastiff). By this time, Total Pet Care was open. When I arrived, 4 people met me at the door and took care of my dog, no question. They also recieved payment of around $500, that the ER Vet would have received, had they given me a chance and did their job. I would not recommend this place to anyone. Read Less

This emergency vet office is the very best. We had an emergency with our cat Coco. He had multiple blood clots and there unfortunately there was no way to save him. The vet and the vet assistant were so very sweet and considerate to us and to my children. I want and need to thank them very much. It was a very difficult night but they made it a little easier.Thank you!Coco's family Read Less

This was our first time at Dogwood Emergency Center I could not have been treated better.  Dr. Cole was excellent and thorough. The quote they provided for services for our dog was exactly what they charged, and within a few hours of our arrival our dog was ready to go home.  I would definitely recommend this facility! Read Less

NEVER EVER TAKE YOUR DOG HERE. I took my pup here because she woke up in pain in the middle of the night. They kept her for 12 hours, ran tests and gave her fluids. They said she was dehydrated and had constipation. Sent me home and told me to give her a laxative. My dog was still in pain and uncomfortable. I took her to our vet and a neurologist the next day and it turns out she has a ruptured disc. This vet is unqualified and the service my dog received is poor. They do not care about their patients or their family. They let her pee on herself and suffer in their crate for 12 hours not treating the issue or trying to find out what the issue is. I am so disgusted with this vet they should not be in business. If you want someone to take care and provide proper treatment for your pet do not take them to Dogwood. Read Less

What a great experience! Obviously the emergency itself was an unwelcome experience, but the care my dog received was top notch. I hope to avoid further situations, but should the need arise again I will not hesitate to take my little guy to Dogwood again. Read Less

No one ever wants to take their pet to an emergency vet but Dogwood made me feel so at ease when I had to rush my dog there this weekend. They were friendly, knowledgeable and best of all, extremely affordable. They did not run unnecessary tests and informed me of what future costs could be if my dogs condition ever worsened in the future. Overall a positive experience for me and my dog. Read Less

Most certainly not in it for the money!I had to rush my cat in on the weekend, and they did a full work up on her and couldn't find anything wrong.  She started up with the same symptoms, only worse, later that evening, and Dr. Charlie found the issue immediately.  He didn't charge me for the exam- only the meds I took home with me.I took her back the following weekend, and saw Dr. Charlie again.  He gave me a discounted exam price since I had just been in recently.Highly recommend. Read Less

Horrible place. All they care about is money. Staff is nice. But the care your pet needs is all about money. They offer lots of test, pay first then they will help your special animal.Took mine, $306.00 dollars to hear we don't know what wrong . My pet died the next morning. Do not ever go to this place!!!!!! Read Less

Dogwoods staff did an excellent job treating my dog Molly! They were kind and understanding. They were straight forward with all the costs and procedures that needed to be done and completed them in a timely manner. I would definitely recommend this emergency clinic to all my friends and family. Read Less