I had the absolute worst experience here today. My dog was hit by a car this morning. I called our regular vet (Total Pet Care) and was told they would not have a doctor in the office until 10am, but ... Read More
I had the absolute worst experience here today. My dog was hit by a car this morning. I called our regular vet (Total Pet Care) and was told they would not have a doctor in the office until 10am, but let me know how critical it is for him to be seen as soon as possible as he could have internal injuries. They referred me to the emergency center on Chesterfield in Maumee. I loaded my dog in the car and rushed out as quickly as I could. Upon arrival, the doors were locked, so I tugged on the door to get someones attention. A lady soon came to open the door and, instead of inviting us in, said with a confused look, 'can I help you?'. I was standing outside with a dog that was whimpering and limping.... She finally let us in and took us back to gather information. She then starts to explain fees to me. I let her know the cost was not a problem, but I left the house in a rush and forgot my purse. I explained that I could have someone call and make a payment over the phone, or I could run home during the exam (leaving my dog so they knew I would come back). The vet tech was extremely rude and said she would have to speak with the doctor. The whole time she was speaking to me, she was looking me up and down as if I was not worthy. (I had just gotten out of bed, messy hair, no makeup, wearing what I could throw on quick). I truly believe she acted the way she did, because I didn't look like I could afford treatment. When in reality, I would have paid anything to save my dog. When the vet tech stepped out of the room to ask the doctor if we could be seen, I could hear them talking. One said "well how do we know she'll even come back?". The entire time I was in the office, not one person acknowledged my injured dog. The vet tech returned to the room and I explained that I would make the payment, although I didn't believe it was right for them to be solely concerned with payment only. The vet tech replied with "well ma'am, this is a business". Which caught me completely off guard. I could not believe the response, I was enraged. However, her response had confirmed my original belief. I work in a dental office, so I completely understand the 'business' aspect. But that cannot be all that is important. You have to care about what you do. And you have to do what you're there to do.. provide health care for those in need. I ended up leaving without my dog being seen.. having to carry him, again, to my car. (Which is not as easy as it sounds, as he is an english mastiff). By this time, Total Pet Care was open. When I arrived, 4 people met me at the door and took care of my dog, no question. They also recieved payment of around $500, that the ER Vet would have received, had they given me a chance and did their job. I would not recommend this place to anyone. Read Less