Would give negative stars if the system allowed. These people knocked three of our dog’s teeth out while cleaning them. The dog was only two years old and in perfect health. They gave him too much anesthesia then knocked the teeth out while trying to revive him. Stay clear of this place. Read Less

Very friendly and passionate staff, great experience. Personally, I have the means to pay for everything that needs done for my animal, I just worry about those that cannot since they are not very upfront with their pricing until you are ready for the bill, and seem to assume most people have the means to afford everything for their pet.Read Less

I needed to find a vet's office close to home and picked Willow Wood because of their good reviews. I brought my cat here for the 1st time earlier this week just for a routine check-up and shots. Dr. Hess and the rest of the staff were all so nice and knowledgeable, and were awesome at helping my cat be comfortable during his visit! Read Less

I cannot say enough great things about Willow Wood. Megan in grooming is amazing and so are the staff at the resort who take care of me me I drop and pick up Baby the cat. Dr. Whiteman and staff inside the vet are tender, informative, and patient. They truly care about animals and treat them as their own. I've been really blessed to find a vet so close to our new home that takes such great care of Baby. Read Less

It is tough to find a vet you trust to take care of your pet. However, both Dr. Hess & Dr. Whiteman are very trustworthy and down-to-earth vets. There is no upselling non-sense. They're happy to discuss your problems/concerns and it is clear based on their advice they stay up-to-date on technical literate and important studies in vet science.My only complaint was with a billing mistake. They sent us a bill with a service they forgot to charge, but we definitely received. I would rather they have called to let us know. Read Less

We visited for the first time a couple weeks ago and had a very good experience.  Dr. Whiteman was patient with our questions and took time to understand our concerns.He was able to recommend several courses of treatment for our Frenchie's allergies (the one we chose has so far helped GREATLY!) and explained the research and specifics behind how the treatments work.  I greatly appreciated this, rather than just writing a script with no explanation he really helped us understand what is going on.  I highly recommend Willow Wood Animal Hospital.  If you are in the Gahanna/New Albany area go here above any others.  One, in particular, catering to "only dogs" provided us with a terrible experience.  Willow Wood put our minds completely at ease.I do have two additional comments.  Their prices are high.  We did wait a for a while to get in to see the vet, but the waiting area was clean. Read Less

The staff is excellent and ditto for the doctors. They are all compassionate, caring, and always take the time to acquaint themselves with the pets. I've gone to this Veterinarian office for nearly 20 years and wouldn't think of going anyplace else. Dr. Whiteman has seen me through three dogs. He's so patient and you know instantly that he truly cares. Five stars + for sure!!!Read Less

A little expensive.. but it is so close to home it is worth it! The doctors are very caring.. Dr Whiteman has even called my house to check on my dog when she was sick! My family practice doc doesn't even care that much.. Read Less

I love Willow Wood Animal Hospital! Our former German Shepherd used to be a patient and now my Shiba Inu is an active patient with Dr. Hess. Willow Wood recently rolled out their Pet Portal where you can send emails to your vet and get updates on lab results, appointments, schedule of vaccinations, essentially all of your pet's needs and information online.  My Shiba had to have his 6 month liver check and everything came out well. It was so nice to be able to sign onto the Pet Portal and get messages/send messages, etc. Dr. Hess has a very practical approach to vet medicine and cares for your pet as if he/she were his own. I love that.  I have used their boarding facilities before though have chosen not to continue using them only because their hours are not aligned to my travel needs for availability so I board elsewhere. My hairdresser at Penzone uses WillowWood and we always exchange positive stories about our experiences.  Great animal hospital, great vets and great service. Read Less