I am and have been a client at royalton road animal hospital for quite some time now. I was in the office the other day while my dog was in surgery, and while I was there the manager was yelling and screaming at one of her employees to the point when the employee walked by me she was in tears, and made me very uncomfortable! This isnt the first time I have been in there and this has happened! This Manager lady is always standing around doing nothing at all and all she does is yell and scream. This is not the way business should be run especially when there are ""clients"" in the building. I will no longer be taking my animals to this facility anymore and have recommended several of my friends to do the same. I have since found another hospital to take my animals to, where the environment is more friendly and less gloomy. I will also be making a report to the BBB. This is ridiculous.If I could have given them a 0 i would have but 1 is as low as it will let me. Please feel free to email me or respond to this letter if you are a client of this facility and need a refference for another hospital. Thank you for your time! and God Bless!! Read Less

I'm looking to contact two former clients of this practice that I've lost contact with. One's name is Christine H. she had a dog named Ally who passed away from lymphoma. She adopted a lab pup after Ally passed named McCoy. The other woman I believe's name is Michelle K . She purchased a golden retriever from the (now gone) breeders on route 18. If either of you read this .... please look me up on facebook. Read Less

My wife and I have taken out pets here for 25 years. We've never had cause to complain about anything, other than, like for everything else, prices go up every couple years. At a friend's advice, I tried another vet in the N. Royalton area, and we were very dissapointed. Kept our sick cat for observation and never answered our questions about what will this cost. Turned out to be $800, and she said ""I didn't think price was an issue when you want your cat to be well."" Royalton Rd Animal Hospital has always been very straight with us- quality care for the money. Read Less