I have to say that our first experiences with this place were fairly pleasant. The receptionist staff is a bit to be desired, but the actual doctors and their assistants were generally nice and pleasa... Read More
I have to say that our first experiences with this place were fairly pleasant. The receptionist staff is a bit to be desired, but the actual doctors and their assistants were generally nice and pleasant. They were great with our dog. Having said that, we signed up for the doggy insurance, or whatever they're calling it and we're good with that. The reason I am giving them one star, and only one star is because yesterday after a follow-up visit, the credit card that is on file for the doggy insurance was going to be charged without authorization from my husband who is the card holder. He was not with me when I took our dog in, and it's his credit card. I tried to explain to the person at the front desk that I am not on the card, and asked her if they could just send us a bill. Rather than handle it in a professional manner, she made ME sign for payment to be made on the card on file for today. I told her ONE MORE TIME that I am not an authorized signer on the account and couldn't sign anything allocating any type of payment on behalf of my husband's credit card. She, at that point, was becoming very insistent, to the point of being rude. I signed the sheet of paper so we would no longer be held against our will. I was made to feel like some low-life scumbag that doesn't pay their bills. She went from a veterinary assistant to a bill collector in about 2 seconds flat. Hanging my head in shame, I took our dog and left. So, as a follow-up, I sent an email to the head vet and instead of him handling his own business, he had yet another rude receptionist call me about it this morning. After some argument about it, she basically said that they don't normally bill for services, and that's typically not how they do their business. She was very rude and kept interrupting me, and frankly, if that is how they're going to do their business, I would rather not take our dog back there. It would be great if we could just cut to the chase and deal with only the doctors. But, there seems to be a 'price to pay', pardon the pun, for getting such great care in having to deal with the staff as you come and go in the reception area. We won't be going back, and I hope they all get fired.Read Less