We took our cat in who was truly suffering and they immediately took us back and made her comfortable. We had to put her down and their entire staff was incredibly compassionate and kind to us. I am thankful that they made her as comfortable as they could and treated us with kindness and respect. Read Less

My rat needed emergency medical care, and this hospital was able to provide it. I understand that most vets do not specialize in or usually treat rats, but I was beyond relieved that this vet was willing to examine my pet. The doctor called a specialist and was able to give me a diagnosis. Ultimately, I had to put my pet down, but it was the right decision. This hospital sent me a card and let me have a clay paw print of Pancake for free. I would definitely go here again if I had another emergency and would recommend it to others. Read Less

Terrible experience. I waited for 2.5 hours for nothing. They did not treat my dog at all other than give her pain meds. They told me that they didn't even have a otoscope ( ear scope) to look in her ear. While there I overheard the receptionist lie to a hysterical caller and told her she had an emergency to take care of and hung up on her. There was no emergency. She just lied to get her off the phone. The intake attendant asked me the same questions over and over ( he was not paying attention at all). The floors in our exam room had dried fluids on the floor and lots of animal hair and dirt. I will never go there again. Read Less

I had to bring my injured companion animal here because our regular veterinarians were closed.It was a Saturday afternoon and my four legged pal, who was almost 13 years old, was injured and needed emergency care.I had to have my companion animal euthanized because of his illness, but I'm glad that it was with these folks.I've been to several veterinarians over the years, sadly the staff at those other places would treat me and my family as though we were just another number or worse than the lowest of the low.Here, I was shocked with the respect the staff had for me and my friend. From the first telephone contact, to the check in, until the goodbye before I left, I was astonished. I was told by each staff member I encountered that they were sorry for the loss of my companion animal. They understood exactly how difficult this was for me, which made this tough situation a bit easier.I was assured by the veterinarian that she would be with my pet through the entire euthanasia.As a courtesy, my pet's paw prints were pressed into clay after the procedure was finished and the prints returned to me, free of charge. I will receive his ashes in about three weeks.The facility was clean, inside and out. The staff were obviously well trained and compassionate. Parking was plentiful and well lit. The location was easy to find.I would recommend them to anyone who needs urgent care for their companion animals. Be advised that because it is for an emergency, they are pricey, but you only get what you pay for. They offer Care Credit. Read Less

I can't say I trust this vet.  Sure, if you don't have any other options but to take your pet here, do so.  But, be forewarned...I feel as if my anxiety over my dog in pain/my ignorance of dog-arthritis was taken advantage of.  My dog was howling in pain last Friday night.  I could tell it was something to do with his left hind leg.  Saturday morning, he was still in severe pain.  So, after finding a kind family member who would loan me the money, I called this vet.  I told the woman on the phone that I thought it could be something as simple as the horribly matted fur on his hind legs/rear end.  Yes, I know it's awful to let the fur get that bad - but, I just got out of almost a year of unemployment where I had to live off of $200 in food stamps, selling my belongings on craigslist, and was almost evicted with no where to go.  So, not only could I not get my poor dog groomed, I fell into a depression and didn't take care of his coat.  I know that's wrong, but I don't have any way to go back in time and change that.I digress...back to the review:  so, I take my dog over to the Animal Emergency & Critical Care Center.  I walk in the door and tell the woman sitting at the sign-in desk about how I suspect it could be as simple as the matted fur on his butt causing him so much pain.  I was put into an examination room - the first person to come into that room, an assistant, maybe? - I tell her about the matted fur suspicion.  Then, when the doctor came in the room, I told her about the matted fur, too.  She didn't really examine the matted area - she did touch his hind leg & he howled.  So, she said she wanted to do x-rays, blood work, and give him some medication.  $483 later - she shows me the x-rays and even remarks that, while he does have arthritis in his hind leg, she's surprised that it's pretty mild for the amount of pain he has.  At this point, I didn't mention the matting again because I still trusted the opinion of a doctor.  I bought pain medication for him to go & on the way out, I did find it odd that he was already back to not wanting to get up due to the pain.  But, I thought maybe the shot was already wearing off.Well, it's 5 days later and he's still in severe pain.  And, having watched him all weekend - I'm convinced that it is the matted fur causing his pain.  Here's the kicker, though:  they bilked me out of so much money that I won't be able to get him groomed for about 6 weeks, at least.  I don't even have the money to buy my own clippers - not that I could do that due to how much pain he is in - he needs to be sedated and/or muzzled.I did email them to express my disappointment and frustration over having paid so much money to have my dog no better - and I haven't heard a word.  Not even a brief acknowledgment that they received my email.So, while the doctor was nice and I hate to think it was a planned bilking - I still wouldn't trust taking a pet here, not after my experience and my poor dog still being in severe pain after almost $500 was spent on having him "treated".  Not to mention, how sad that I knew what was wrong, but for whatever reason, they ignored me and my pet continues to hurt. Read Less

While the care that was given was appropriate and correct (in my opinion), the fees charged for said care were outrageous. The costs incurred at this facility were roughly 5x what they were at our our regular vet. I understand that it is an emergency care facility, but that kind of up-charge is blatant gouging. There should be a bit of ethics involved here. Just because you can charge as much as you want, doesn't mean you should. I would have trouble sleeping at night after taking advantage of a customer in such a way. Read Less