A special thank you to the doctor and staff for helping me send my beloved" Rusty " gently into his final rest. You showed compassion, understanding, and attention to detail that really matters at such a heartbreaking time. God bless! Read Less

I have had really positive experiences with this office. From check ups to emergency visits I have not been disappointed. They are super busy because they are really great at what they do. I have had appointments with every vet there for my bulldogs for many years. All the doctors are professional and attentive to my dogs. It is obvious their concern is for your pet which is why I stay with them. I understand some may feel they are cold or indifferent, but when it was time to say good bye to my childhood fuzzy pal they were anything but. If you are looking for a place to help you keep your furry friend in the best possible health this is the place. Read Less

This review is pertaining to the veterinary department:My dog Cezar is normally a monster at the vet; unpredictable, aggressive, a wild bull when restrained, and very dangerous to remove from a kennel once he gets his muzzle off. Upon moving to the area I had to choose a new vet for him, and because of the above behavior, this is not my favorite task.I needed a vet that would help me with Cezar's emotional health as well as his physical health. We have been working on desensitization therapy with him so he isn't so unmanageable at the vet. When we got to his initial checkup with Dr. Jeremy, we took all the precautions we normally take; take him in the back entrance, warn all the staff that he is dangerous, muzzle him before his exam, etc.Despite being visibly nervous, he did SO WELL in the exam room and felt so comfortable with Dr. Jeremy and his technicians that we were eventually able to remove his muzzle and complete the appointment with him free roaming around the exam room. That doesn't mean I would recommend you doing this with your dog. But Cezar gradually began to calm down and was his normal friendly self at the vet despite being a little nervous; something I hadn't witnessed in a long time!I would really like to credit his progress to all the desensitization therapy we've done with him, and that may be partly true, but I can't do that entirely because I'm convinced that Dr. Jeremy and his staff are simply THAT GOOD with animals. And I am SO HAPPY that my dog made a liar out of me for his first impression with them. We went back for his dental surgery a couple weeks later and he, again, did SO WELL. We gently restrained him with his muzzle on the table so they could induce him. And he did growl a couple of times, but there was no bucking around like a wild bull, desperately trying to get free. He was still and allowed us to induce him.Additionally, I like veterinarians that are open-minded and will take into considerations any preferences the owner has about how their animals are treated. Even if it means deviating from their normal routine or protocol in some way, if it's what is best for the animal.For those who aren't aware, a normal surgery day routine is to get the animals checked in, place them in their kennels and cages, and perform surgery one by one. Being heavily in tune with Cezar's mentality and behavior, I knew that sitting in a cage waiting to be induced for surgery would only put more undue stress on Cezar and potentially make him worse without me there to reassure him. I communicated to Dr. Jeremy that I would heavily prefer (for the well-being and safety of Cezar, and the staff) to have Cezar induced immediately upon arrival so that he experienced only very little stress. I also told them I wanted all the normal routine treatment he needed performed ONLY under anesthesia. (Preventative X-Rays, vaccines, nail trimming, bloodwork, the works). I only wanted Cezar to feel one needle poke for induction, and that was it. Dr. Jeremy not only honored my request, he went above and beyond.Dr. Jeremy and his staff scheduled Cezar on a day that no other patients needed surgery, and they allowed me to restrain Cezar for induction (also not normally allowed for liability reasons) because he trusted my judgement. It went so smoothly; we got in the door, went straight to the exam room, muzzled him, lifted him up on the table and 30 seconds later, they were inducing him and he was out. Two minutes of stress for him, maximum. When he woke up, they were so good with him. that he didn't even need his muzzle. He was ecstatic to see me, and it was like picking up any other dog from the vet (with clean teeth), not this monster that I had come to experience. While we are still going to take precautions for future treatment, I was so relieved to see Cezar's behavioral progress!In case it you all missed it from any of the above detail, I will ONLY be bringing my dog to see Dr. Jeremy in the future (barring emergency exceptions).Well done Dr. Jeremy, and the technicians and staff at the Twinsburg Veterinary Hospital who made that go so smoothly! From one veterinary professional to another, you are all an excellent team and very good at what you do! I'm so grateful you didn't have to get to know the dog Cezar used to be at the vet! Read Less

For starters this facility and family is amazing. Beautiful, clean and extremely loving to all furbabes they come into contact with. My English bulldog/American bulldog, Charlie, had castration and eyelid surgery and he looks SO BEAUTIFUL and the scars are barely visible (I suggest doing the laser treatment). And then this Saturday morning the worst thing a fur mom could ever experience happened. My 13 week old Frenchton woke up vomiting blood. I immediately called them panicked and they told me to bring Stitch in. After thorough exams they found he had an item in his stomach and they had to do emergency surgery to remove it. Though I have yet to see my sweet boy I have received NUMEROUS phone calls this weekend from Monica and Dr. Rachel on the status of my boy. I am in tears writing this because they truly have shown so much love to my family and I. They will always be number one in my heart for all my furbabies and I can only hope that everyone out there looking for a Doctor will go to them. Thank you so much all of you, I owe you more then words can describeRead Less

Our family has been taking our pets there for many years. Dr Gregg was fantastic and the reputation he built lives on. Dr Jeff and Dr Jeremy are great. I would definitely recommend them to any pet owner. Read Less

My 8 year old dachshund was in pain, crying, not moving, eating etc. We called CHRISTMAS EVE and they kindly fit us in! The vet and staff were excellent! Helped my dog, and even called a couple of days later to check on him!!! For a holiday they were extremely reasonable in price! I highly recommend!!! The vet definately takes time with your pet and with you explaining what is going on! 5 STAR!!!! Read Less

I had an emergency with one of my cats on a Friday midday. I had called multiple vet offices who were unable to see him or not until later in the day. When I called TAHPL, not only did they see him for half the price of everywhere else, and give me an estimated cost (that no other vet would do so I had absolutely no idea what to expect!), but they brought him in before appointments and tended to him immediately! Dr Rachel called me herself all weekend and when she was not there, she had Demetri call me to update me! Leo is home now and hopefully will not be plagued by that anymore, but if he does have it happen again, I would absolutely, without a doubt, take him back without a second thought! In fact, I think they just inherited the rest of my fur babies!! Thanks Dr Rachel! You certainly do your family proud!! Read Less

Super impressed with Dr. Jeff and the techs at Twinsburg Vet. My dog broke her leg over the weekend and they got us in and out super quick on a busy Monday morning without an appointment! Thank you thank you!!! Read Less

Great staff and doctors. They are very thorough and make sure they answer all questions. Very caring and compassionate when I had to put my elderly down after 14 years. This is the only place I will go! Read Less

Love the Twinsburg veterinary hospital. I have taken all my four legged fur babies since the late seventy when we only had Dr. Greg and shortly after Dr Jeff. They have turned a small clinc into a larger Hospital but keeping the great friendly and excellent care for are babies. They go out of their way to reassure you and educate to you pets health issues . Yesterday Dr Jeremy saw my Danny within hours after I called for a emergency visit . Thanks to all the members of the clinicRead Less

I'm new here so I don't have much to share on my experience long term but I've been twice since joining and have had good experiences. Both doctors I worked with were great. We met with Dr. Jeremy today, he felt down to earth and honest and didn't try to sell me on anything (THATS IMPORTANT). I like to feel like I'm there for my dogs health and not like I'm shopping for dog products. The place is clean, support staff is friendly, and the doctor was thorough in addressing my concerns. We are happy for now, hoping to stay happy here for all her needs! Nothing above and beyond yet to report-will update as I continue here! Read Less

Thanks to Dr. Jeremy Hersh and the Twinsburg Veterinary Hospital for the care they provided to our puppy Rosie. She had a great exam and x-rays. We came in concerned that she broke her leg or had a congintal hip issue. After Dr. Hersh's thorough evaluation, we left knowing that there were no hip issues or fractures. She had a muscular strain and will be fine with rest and anti-inflammatories. The treatment by the receptionist staff, medical assistants and doctor was great. The price of the appointment and X-rays were reasonable for an urgent and same day appointment. It was nice that I was also able to pick up her anti-inflammatory medication at there location. Thanks Twinsburg Veterinary Hospital. You should be proud of your business!!! Read Less

The Twinsburg Pet Hospital & Lodge have been a trusting and caring place to take our furry family members since I was a little girl. Although, we don't get to see Dr. Greg as much, his legacy through his daughter(s) veterinary care along with ,"All" of the other DVM's and staff have the gift of what Dr. Lozanoff started many years ago in his tiny pet clinic that has since grown steadily into a state of the art animal health & wellness clinic. Dr. Greg's knowledge, sensitivity in getting to know families through generations, and remembering past pet family members is not only a natural ability, but a talent needed in order to utilize the proper care & intuition needed when given the unknown grey areas of caring for any | all of your pet(s) needs. Dr. Greg has has clearly passed these intelligent traits, respect, and integrity on to the next generation(s) of doctors with the kind of honesty, care, and respect given to your pet. Quite simply, it is worth every penny! Although, no pet care is cheap, I would suggest the quality of care in expenses as a necessity, rather than going to a pet doctor at a commercial clinic who uses a menu template of care plans that leaves a pet owner feeling like they took their pet to a drive-thru pet Doctor. I believe in medical knowledge, but I also believe in the worth of reciprocal respect in relationships with human & animal doctors. Intuition is something you can't get from a menu or standardized care plan - just like a child cannot be measure by a standardized based test to measure their worth... The Twinsburg veterinarian doctors, and all of their staff understand and get to know your dog, and their human family members personalities, love, and care. They don't just take care of your furry family members. They take care of the family as well. The Twinsburg Pet Hospital & Lodge also treat their pet(s) owners with knowledge, options, one of a kind differentiated care based on your pet(s) past & present records & your needs in taking the best care possible for the overall health & well being of your pet, and your families health benefit in being a pet owner. The staff understands the human health advantages of mental & physical benefits of your pet(s) wellness that, in turn, is a natural benefit of loving, and caring for your pet(s). I wouldn't trust any other Veterinarian Clinic. Sugar Cookie Rothenberg-Arnold gives her Twinsburg Pet Hospital & Lodge her Bichon Frise, "PAW," of Approval of this message written, of course, on her mischievous, behalf!Read Less

The entire staff is amazing, always caring and understanding, truly love and have a passion for helping pets and their customers. The facility is always clean, never smells like a hospital or kennel. My old Lab never liked going to the vets and I had to nearly drag her in, she never hesitated or shyed away from entering or any or the staff. I started coming here in 2007 and will continue bringing my pets here for vet care and lodging. My pup I have now loves greeting the staff and she doesn't hesitate to go with the staff. Thank you Twinsburg Vet & Lodge for also getting us in for emergencies, you are always quick to diagnose and get solutions. Thank you, Debbie Semko Read Less

My husband and I were  visiting family and friends during the holidays when our papillon became very sick after some "dietary indiscretions" at a party.  Our friends referred us to Twinsburg Veterinary Hospital where we met Dr. Rachel and we are so grateful for her and the care she and her staff provided!  Remi was admitted for two nights for pancreatitis and Dr. Rachel constantly kept us updated on her status and was incredibly patient explaining everything to her very worried parents.  I am happy to say she has made a full recovery and we could not recommend her enough -- we only wish she practiced in LA! Read Less

There is a lot to be said for a place of business that has had the same exact newspaper ad running in the local Stow newspaper for over 3 yrs clearly it can't keep employees for a reason!!!  I'm not surprised;as  my own experience with the kennel staff has my parents dog & I searching for boarding elsewhere.   The hospital staff is incredibly friendly & I can't say enough great things about them. But  the kennel staff is  the complete opposite. First off, when I go into a place of business I expect the staff to be knowledgeable not b*tching about how one of them is a film major and has no interest in the veterinary field or the other girl going on & on about her car/working on cars,etc... if the staff isn't interested in animals then why do any of them work there?  If this girl is a film major I have to question if she has any training in the vet field at all- probably not.   When my parents took their dog in to check the place out in hopes of placing Brady in daycare they asked me to go on a tour with them (since I work in the Vet. field). On Wed's only can you tour the facility at certain hours; red flag #1- if this kennel is up to code & clean you should be able to tour it at any time. #2 the staff had no knowledge what so ever about who flips the bill if there was a dog fight while your pet is in day care. The contract states if your pet is hurt ( at their fault) they pay for it. But when I asked about who pays the expenses if another dog hurts mine they had no answer & no idea that in Summit country you are legally responsible for paying all veterinary expenses if your pet hurts another pet or vs. verse- they didn't  no this!!!! How can you work/run a kennel & not no the local laws? This is completely irresponsible and concerning on a number of levels.  Besides the staff the  tour was equally as disappointing. They had a number of plants directly in the middle of the main section- almost all of them are toxic to dogs!  But mom insisted on trying out day care, Brady stunk so strongly of smoke when we came to pick him up yet it's a "smoke free" facility- I think not. Dad noticed a lot of staff members sitting out back smoking directly next to the fenced in area for the dogs to play in. If you do your homework, you'll discover that smoke (both first & second hand) is just as harmful to canines & felines as it is humans & can cause cancer...   This place sucks!!! Read Less

I bring my doggy here for his annual check-ups, vaccinations, and unfortunate ear infections, and I have only had great experiences. He has seen all the vets here at least once and they're all really caring and knowledgeable (and patient!) with him. I feel totally comfortable and confident bringing him to see any of them, and the pup adores all of them too, but I typically try to get appointments with Dr. Stacy Lozanoff - she's really great with him, and I just prefer bringing him to the same vet for the sake of consistency. In addition to the great vets, every single person who works here has always been really friendly, genuine and compassionate. It just feels really great bringing my little monster in to see people who seem to love him almost as much as I do!I've also boarded him at their pet lodge when I've been out of town before and he seems to do very well. They have a good variety of room sizes, the prices are pretty reasonable and the facility is clean, and they seem to take great care of the animals.Overall, this is all-around a really great place - even though it's a bit of a drive for me now, it's totally worth it! Read Less

I can honestly say the staff here takes GREAT care of the animals, moreso than any other place that give you nothing but empty promises. As for the few reviews complaining that there is not somebody there 24 hours a day, they are false. I know for a fact (a.k.a I know the people who work the night crew) that SOMEBODY is ALWAYS on site. The Lodge and Vet do not lie to the customers, some customers just hear and believe what they want to. Read Less

Between the period of October 21, 2007 through March 23, 2008 Twinsburg Veterinary Hospital and Pet Lodge advertised in their brochure, on their website and during individual verbal solicitations that they had a staff member onsite 24 hours a day. I was witness to these events and have a copy of the brochure and documented information that those were fraudulent statements. That simply was not true. They did not have a staff member onsite 24 hours a day. Read Less

The docs, nurses, and assistants at Twinsburg Vet have been right there with our family through all stages of life and health with our many cats and dogs. Their care and advice has always been sound and reasonable--we always know exactly what they are doing and why and we trust them completely. Read Less