This veterinary business has been around for awhile, and we had a family dog that we took there for all of the 12 years we had her. The veterinarian is a bit of a "know-it-all." Our family dog recent... Read More
This veterinary business has been around for awhile, and we had a family dog that we took there for all of the 12 years we had her. The veterinarian is a bit of a "know-it-all." Our family dog recently passed away of old age, and my mom took her here after it happened. Unfortunately, no-one even said a simple "sorry." Our dog had gone to this business for 12 years, and was simply cremated and handed to my mother without any words. A business transaction. Not only had my family loved our dog immensely, but we had spent thousands of dollars to try to make her final years the best they could be. My mother was the dog's primary caretaker after we (her kids) grew up and moved out. If she was traveling somewhere, the dog was boarded for hundreds a week in a pet spa, with detailed instructions for her care, and no expense spared for her well-being. Paperwork for our dog was given to friends to ensure if something happened to my mother, our dog would have a great life with good people. After our dog's passing, my mother applied for a program to adopt a military veteran dog. She referenced the veterinarian at this practice to attest to her care of our family dog. Unfortunately, a short time after applying, my mother was denied after the program spoke with this practice. They told the program that my mom had failed to purchase heart-worm medication from them once during the winter months, and so she wasn't medicating our dog. After speaking to the office personel, they discovered that our dog had been regularly checked for everything that could possibly be wrong & said they'd call the program back and let them know. Unfortunately, their failure to recall or verify the care our dog had been given over the 12 years, means a dog that could've used a loving home has been denied the opportunity. The lack of compassion for one of their canine patients' passing and then their lack of care in evaluating my family's care of our pet properly, has been another heartbreak on top of the sadness losing our family pet has caused all of us. Me, my family members and friends will NEVER give business to this practice again, and none of us will ever bring our canine family members to this compassionless business. If not purchasing heart-worm medication from THEM for any period of time, beware that they will label you unfit to adopt or have animals. $$$ Thanks for your compassion, Wadsworth Veterinary Hospital. Our sweet little dog went to your office dozens of times in 12 years, and you handed us the urn with her ashes and took our payment without even a "sorry for your loss." :'( Read Less