Banfield Pet Hospital
West Chester, Ohio
Reviews
Nick Clark
2 Jul 2018
REPORT
If you care about your pet you wont take him here. Unprofessional and all they care about is money. The wellness plan is a SCAM!
Heather Elkhoury
2 Apr 2018
REPORT
We took our cats here to begin a wellness plan and get some pet insurance. Ironically a week later our cat came down with pneumonia. we felt assured that we had insurance or a wellness plan as they ...
We took our cats here to begin a wellness plan and get some pet insurance. Ironically a week later our cat came down with pneumonia. we felt assured that we had insurance or a wellness plan as they call it and we took our cat there for treatment. Upon prescribing antibiotics and giving him some fluids I called several days later very concerned because he wasn’t doing much better and still was not eating or drinking. I wanted to bring our cat back in so they could give them fluid or run further tests and see if something else was wrong. They told me they would not take him back and that it would probably be best to take him to another vet hospital and proceeded to give me the names and numbers of several others in the area. So I have a very sick cat and I am very worried and we have very worried little children and they are telling us that even though we have this wellness plan we pay for monthly with them they would like us to go somewhere else and pay their bill. Do not go here save yourself the time heart ache and the money.
Lydia Vance
29 Mar 2018
REPORT
Somebody really needs to be out at the front desk at all times. It is extremely aggravating when I know they see me standing there for several minutes, but only come out when I have had enough and cal...
Somebody really needs to be out at the front desk at all times. It is extremely aggravating when I know they see me standing there for several minutes, but only come out when I have had enough and called the front desk. Only when I called the front desk is when somebody finally came out. Extremely ticked.
Syd Bayer
1 Mar 2018
REPORT
Found a stray cat out in the snow, took him in and warmed him up and decided he should see a vet since he wasn't breathing r ighy and seemed sick. When I brought him in I started telling the vet that ...
Found a stray cat out in the snow, took him in and warmed him up and decided he should see a vet since he wasn't breathing r ighy and seemed sick. When I brought him in I started telling the vet that my other cat had the same problem and it was probably an upper respitory infection. Immediately the vet started treating me like I was stupid and shot down everything i said. She then gave me a medication for him that would last a week.
I gave him the meds and he barely cleared up a little bit so I brought him back and the vet suggested we give him a stronger antibiotic. Why didn't they give me that one first?? I felt very cheated out of my money and very disrespected. I won't take my pets back here again.
Jake Michalak
21 Oct 2017
REPORT
WORST VET EXPERIENCE EVER. DO NOT BRING YOUR ANIMALS HERE... Took 6 hours to get a urine sample from my cat, zero communication on their part, then put her back in her carrier on the same exact blanke...
WORST VET EXPERIENCE EVER. DO NOT BRING YOUR ANIMALS HERE... Took 6 hours to get a urine sample from my cat, zero communication on their part, then put her back in her carrier on the same exact blanket she PEED BLOOD on on the way to them. Pathetic/horrific experience all the way around. If you care for your pet at all you’ll take them elsewhere.
Dan Sawyer
18 May 2017
REPORT
Horrible...its all about the $$$, my dog was put on an allergy medication, he is doing fine, works well, no side effects..now they want to do a blood test for $130? I ask why? they couldn't give me an...
Horrible...its all about the $$$, my dog was put on an allergy medication, he is doing fine, works well, no side effects..now they want to do a blood test for $130? I ask why? they couldn't give me an answer and wont refill the script...if you take your dog there for ANYTHING..they will do test that they don't need to do and minimal cost is at least $200 before you leave
Matt Lewis
25 Feb 2017
REPORT
Poor communication amongst staff.
Wait was terrible, nearly 30min late, and no where to sit.
PetSmart was having a pet adoption fair so my dog was constantly distracted and barking at the other dogs...
Poor communication amongst staff.
Wait was terrible, nearly 30min late, and no where to sit.
PetSmart was having a pet adoption fair so my dog was constantly distracted and barking at the other dogs taking up a majority of the main aisle space.
A very long hour and a half... happy I had a free consultation coupon.
K Cox
1 Nov 2016
REPORT
My dog tangled with a racoon so I knew it was important to get him seen asap. Even though I was on a contract the Bridgewater fall hospital - my regular - said they could not see him for almost 2 days...
My dog tangled with a racoon so I knew it was important to get him seen asap. Even though I was on a contract the Bridgewater fall hospital - my regular - said they could not see him for almost 2 days. That was clearly unacceptable and irresponsible.
I called West Chester and they saw him almost immediately. They were friendly and professional. WaY to go
Di Hale
30 Jul 2016
REPORT
Thursday morning I was told my 8 year old dog needed a life surgery. I had three hundred dollars to my name. On monday my fiance was robbed at gunpoint while on his job, we lost our car (stolen), mone...
Thursday morning I was told my 8 year old dog needed a life surgery. I had three hundred dollars to my name. On monday my fiance was robbed at gunpoint while on his job, we lost our car (stolen), money, and he is now suffereing my PTSD caused by the event. We got to banfield, and did blood work on my pup, found out she needed an emergency surgery. I BEGGED Banfield of West Chester to do the surgery, that I could make a payment plan because we were denied care credit. To our HORROR, banfield denied us. We were told to sit and watch our 8 year old dog DIE because they refused to help. I called banfield corporate office, and they said it was up to each hospital to set up payment arrangements, meaning they HAD the option, but refused. I hope this company sinks to the ground, Vets? You "love" animals? No, thats a lie. The only thing banfield cares about is MONEY.
Melissa Messersmith
17 May 2016
REPORT
After 10 years of being a Banfield customer with a wellness plan I have finally grown tired of the never ending fees and price increases. I called and cancelled both of my pets plans today. I paid a l...
After 10 years of being a Banfield customer with a wellness plan I have finally grown tired of the never ending fees and price increases. I called and cancelled both of my pets plans today. I paid a little over 80 dollars a month and yet each visit was hundreds of dollars. I am terribly disappointed. I tried to hang in there over the years but now I have a diabetic dog and they are charging me a fortune. No thank you.
Jon Godby
2 Dec 2015
REPORT
This place is a joke. They over charge for everything, never find out what is truly wrong with the dog and send you home with 5+ types of medicine saying it could be one of these 5 or 10 problems. 500...
This place is a joke. They over charge for everything, never find out what is truly wrong with the dog and send you home with 5+ types of medicine saying it could be one of these 5 or 10 problems. 500+ Dollars later and no answer. will never go back to this place.
jello27
31 Oct 2011
REPORT
Be sure to ask for Dr. Buttrey (she is the best) and ask the receptionist to schedule your appointment on the slowest day so your pet gets the highest quality of care
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Book an Appointment
Online booking unavailable
Please call
(513) 755-7180
7574 Voice of America Centre Drive
West Chester Ohio 45069
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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CLAIM IT HEREIncorrect information? Let us know
Banfield Pet Hospital
West Chester, Ohio
7574 Voice of America Centre Drive
West Chester Ohio 45069
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Reviews
Nick Clark
2 Jul 2018
If you care about your pet you wont take him here. Unprofessional and all they care about is money. The wellness plan is a SCAM!
Heather Elkhoury
2 Apr 2018
We took our cats here to begin a wellness plan and get some pet insurance. Ironically a week later our cat came down with pneumonia. we felt assured that we had insurance or a wellness plan as they ...
We took our cats here to begin a wellness plan and get some pet insurance. Ironically a week later our cat came down with pneumonia. we felt assured that we had insurance or a wellness plan as they call it and we took our cat there for treatment. Upon prescribing antibiotics and giving him some fluids I called several days later very concerned because he wasn’t doing much better and still was not eating or drinking. I wanted to bring our cat back in so they could give them fluid or run further tests and see if something else was wrong. They told me they would not take him back and that it would probably be best to take him to another vet hospital and proceeded to give me the names and numbers of several others in the area. So I have a very sick cat and I am very worried and we have very worried little children and they are telling us that even though we have this wellness plan we pay for monthly with them they would like us to go somewhere else and pay their bill. Do not go here save yourself the time heart ache and the money.
Lydia Vance
29 Mar 2018
Somebody really needs to be out at the front desk at all times. It is extremely aggravating when I know they see me standing there for several minutes, but only come out when I have had enough and cal...
Somebody really needs to be out at the front desk at all times. It is extremely aggravating when I know they see me standing there for several minutes, but only come out when I have had enough and called the front desk. Only when I called the front desk is when somebody finally came out. Extremely ticked.
Syd Bayer
1 Mar 2018
Found a stray cat out in the snow, took him in and warmed him up and decided he should see a vet since he wasn't breathing r ighy and seemed sick. When I brought him in I started telling the vet that ...
Found a stray cat out in the snow, took him in and warmed him up and decided he should see a vet since he wasn't breathing r ighy and seemed sick. When I brought him in I started telling the vet that my other cat had the same problem and it was probably an upper respitory infection. Immediately the vet started treating me like I was stupid and shot down everything i said. She then gave me a medication for him that would last a week.
I gave him the meds and he barely cleared up a little bit so I brought him back and the vet suggested we give him a stronger antibiotic. Why didn't they give me that one first?? I felt very cheated out of my money and very disrespected. I won't take my pets back here again.
Jake Michalak
21 Oct 2017
WORST VET EXPERIENCE EVER. DO NOT BRING YOUR ANIMALS HERE... Took 6 hours to get a urine sample from my cat, zero communication on their part, then put her back in her carrier on the same exact blanke...
WORST VET EXPERIENCE EVER. DO NOT BRING YOUR ANIMALS HERE... Took 6 hours to get a urine sample from my cat, zero communication on their part, then put her back in her carrier on the same exact blanket she PEED BLOOD on on the way to them. Pathetic/horrific experience all the way around. If you care for your pet at all you’ll take them elsewhere.
Dan Sawyer
18 May 2017
Horrible...its all about the $$$, my dog was put on an allergy medication, he is doing fine, works well, no side effects..now they want to do a blood test for $130? I ask why? they couldn't give me an...
Horrible...its all about the $$$, my dog was put on an allergy medication, he is doing fine, works well, no side effects..now they want to do a blood test for $130? I ask why? they couldn't give me an answer and wont refill the script...if you take your dog there for ANYTHING..they will do test that they don't need to do and minimal cost is at least $200 before you leave
Matt Lewis
25 Feb 2017
Poor communication amongst staff.
Wait was terrible, nearly 30min late, and no where to sit.
PetSmart was having a pet adoption fair so my dog was constantly distracted and barking at the other dogs...
Poor communication amongst staff.
Wait was terrible, nearly 30min late, and no where to sit.
PetSmart was having a pet adoption fair so my dog was constantly distracted and barking at the other dogs taking up a majority of the main aisle space.
A very long hour and a half... happy I had a free consultation coupon.
K Cox
1 Nov 2016
My dog tangled with a racoon so I knew it was important to get him seen asap. Even though I was on a contract the Bridgewater fall hospital - my regular - said they could not see him for almost 2 days...
My dog tangled with a racoon so I knew it was important to get him seen asap. Even though I was on a contract the Bridgewater fall hospital - my regular - said they could not see him for almost 2 days. That was clearly unacceptable and irresponsible.
I called West Chester and they saw him almost immediately. They were friendly and professional. WaY to go
Di Hale
30 Jul 2016
Thursday morning I was told my 8 year old dog needed a life surgery. I had three hundred dollars to my name. On monday my fiance was robbed at gunpoint while on his job, we lost our car (stolen), mone...
Thursday morning I was told my 8 year old dog needed a life surgery. I had three hundred dollars to my name. On monday my fiance was robbed at gunpoint while on his job, we lost our car (stolen), money, and he is now suffereing my PTSD caused by the event. We got to banfield, and did blood work on my pup, found out she needed an emergency surgery. I BEGGED Banfield of West Chester to do the surgery, that I could make a payment plan because we were denied care credit. To our HORROR, banfield denied us. We were told to sit and watch our 8 year old dog DIE because they refused to help. I called banfield corporate office, and they said it was up to each hospital to set up payment arrangements, meaning they HAD the option, but refused. I hope this company sinks to the ground, Vets? You "love" animals? No, thats a lie. The only thing banfield cares about is MONEY.
Melissa Messersmith
17 May 2016
After 10 years of being a Banfield customer with a wellness plan I have finally grown tired of the never ending fees and price increases. I called and cancelled both of my pets plans today. I paid a l...
After 10 years of being a Banfield customer with a wellness plan I have finally grown tired of the never ending fees and price increases. I called and cancelled both of my pets plans today. I paid a little over 80 dollars a month and yet each visit was hundreds of dollars. I am terribly disappointed. I tried to hang in there over the years but now I have a diabetic dog and they are charging me a fortune. No thank you.
Jon Godby
2 Dec 2015
This place is a joke. They over charge for everything, never find out what is truly wrong with the dog and send you home with 5+ types of medicine saying it could be one of these 5 or 10 problems. 500...
This place is a joke. They over charge for everything, never find out what is truly wrong with the dog and send you home with 5+ types of medicine saying it could be one of these 5 or 10 problems. 500+ Dollars later and no answer. will never go back to this place.
jello27
31 Oct 2011
Be sure to ask for Dr. Buttrey (she is the best) and ask the receptionist to schedule your appointment on the slowest day so your pet gets the highest quality of care
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Is this your business?
CLAIM IT HEREIncorrect information? Let us know