Plain & simple... Its a very good place to take your pet too. The people here are great with your fur babies. They're kind, understanding, have empathy and do what they need to do. My family has 4 Chihuahuas between us and we all go here to make sure our pups are taken care of!! Read Less

Aftet two years of medical treatment from VCA Westerville we have chosen to switch vets. Treatment plans were always inconclusive and never sustained results. During our time at VCA we experienced bouts of positive results, always followed by return of the problem. This always meant restarting the treatment plan, rarely a new plan. Parasitic treatments typically need a balanced plan with stratigic planing in place. VCA's plan was always, "let's try", with no follow-up. The services are pricey. Most testing is not in house. Emergency services are very limited. Each staff member seems to hold more than one position. I have never had the same 'receptionist'. Our last straw was when we knew the canines had been exposed to fleas in July 2017. Although, they were on preventative drops, the reapplication was due within the next week. I called VCA to order the next three months of flea treatment. Keep in mind that VCA plans for accurate or adequate treatment don't seem to exist. The tech on the phone stated a new three month chew was available. She stated that they received no complaints or problems with it. She also starred that it would begin working immediately to help tackle the potential problem before the fleas actually became a problem. Also, the meds came with a guarentee. Long story short the medication did not work. But it was a three month treatment. After doing my own research I called VCA two months later to confirm thatI could treat the pets with frontline even tho they had been tasted with BRAVECTO. Additionally, we scheduled am appointment after signs of parasites returned. We took a fresh fecal sample in for parisite testing. We could see the parasite without microscopic testing. I photographed the worms in the stool. The vet insisted on testing. Testing returned normal, no parasite present. Out of two years, for fecal tests, only one came back showing possible signs of worms. Luckily, due to history, the vet had Rx-ed dewormer. But failed to suggest further pest treatment. We were directed to contact Bravecto about the guarentee. Bravecto stated the vet is to implement a treatment plan to correct the now pest problem. As well as to supply refund to us for the failed medication, and cover the cost of the medications, sprays, and such to eliminate the pest and any pest caused problems. Then VCA is to file the claim(s) through Bravecto for reimbursement. VCA will not issue a refund, nor cover cost of treatment. They had no idea on what to do next beyond a home treatment spray that they carry. Even so, she didn't know if it actually would help the problem. We changed vets. Although we continue to battle the lifecycle of the flea (which can take up to 3 months for severe cases), we have seen drastic improvement in just one month. The vet agreed with the current DIY treatment plans for the home and yard. Suggested another spray that holds guarentee to use on the property. She suggested this because our probkem has grown from an irritant to a full-blown infestation. None the less, with new treatment/prevention drops, and the homesprat, Our canines' skin is no longer irritated to the point of needing antihistamines. Our canines' can lay and sleep without being disturbed by biting and itching. They no longer need anti-anxiety meds. A good treatment plan from VCA with quality veterinary knowledge of currently sold products coiupke have prevented hundreds of dollars of medications, sprays, visits, etc. Our new vet stands by only three flea meds that uphold their guarentee. Further, she had nothing positive to say about Bravecto. OUR DOGS ARE HAPPY AGAIN! And so are we. Save yourself time & stress & money. save your pets too. Go else where. Read Less

Wrong place. This is the vet that took care of my fur baby. Angel loved them. Great customer service. The first thing they did was look at her nail and said that instead of doing a costly surgery they would just try to wriggle the nail off first and save us from having a large bill. It worked wonders. Angel is doing well. And if i need a vet again this is the only place i would trust. Sorry VCA. Google review gave me the wrong place. I was wanting to roast the vet that treated us like scum. Read Less

The staff is absolutely wonderful! My husband and I came in tonight with a stray kitty we're trying to rehabilitate, and everyone was so helpful. Gave us all the answers we needed, and then some. They were able to help us (and kitty) out tremendously!! Read Less

The staff is nice but policies are subpar. I was told by a technician that vaccines were 1/2 on tuesdays. Staff waited to tell me that since my dog didnt have an exam that the vaccines would not be half priced. Mind you we were there the day prior (monday) because i had noticed worms in his feces and paid for an exam- among other things. They claimed they told my spouse(who took the dog on monday) that the vaccines wouldnt be half priced since there wasnt an exam and that he should go ahead and do them on that day- my spouse was never told this but was pushed to do vaccines that day. This vet, as other have mentioned seems money hungry so it didnt seem too far fetched that they would try to push him to do vaccines on monday as to avoid have a half priced vaccine. Had we known that we had to have an exam scheduled on tuesday to get half priced vaccines, we would have gladly gotten the vaccines on Monday to save a second trip. Moving forward, on monday we paid $50 for the exam, $50 for medication and $50 for the test of his stool sample. Which isnt a big deal, but the technician proceeds to tell my spouse that they "kinda just go based off of what we can see on the sample" So basically we were charged $50 for someone to glance at my dogs feces, which i had already done. Safe to say, we will not be returning to VCA westerville. Read Less

My dog is gets vaccines, checkups and is boarded here. Dr Clementz saw my dog today and she was wonderful with him, she understands his breed and knows his temperament, at the end of the visit she spent the time to talk with me and comfort my dog after his shots. I know he was comfortable with her because he laid flat in front of her, ready to be pet, which is unusual for him. She was great. Colleen is a vet tech and is amazing too. She took the time to get to know my dog long ago and treats him like her own. I have always loved the way she handles my dog, she gives great care! Also while we were there 2 staff members, who were not at all part of our appointment, said hello to my dog by name. Which I thought was sweet. I have talked to a lot of the staff here and they have always treated me kindly, as well as my dog. This will be my 3rd year going to Vca Sunbury Road and I have yet to have any problem. Very thankful for a great place to take my pet! Read Less

I took my puppy in for being sick (diarrhea and vomiting). All was fine when I was there and they said they weren't too concerned but I chose to get a blood test. When I asked when it would be back thy answered me with 24 hours and the vet would call me. That was last Wednesday it's Monday and I've called everyday they've been open asking if her results were back to be given either "they should be in later and the vet would call me" twice. When I called this morning thy said the results came in and the vet would call me. Still don't have her results and have run out of patience. 5 days later is unacceptable especially when being charged 150+ for a blood test. I will not be going back to this office. Read Less

I just want to thank everyone at Westerville East Animal Hospital for all you do. There are times when we have to go out of town and taking our furry family member (our little yorkie) is not an option. I wish I could take him everywhere! The staff is so great with him and they are also great at making me feel comfortable leaving him in their care. One of the techs, Jackie, is especially great! Thank you Jackie for always making me and my sweet little buddy feels so welcome and comfortable. Thanks again to the entire staff! Read Less

The first reason I went to VCA was because of the convenience of their location. I was won over by their care. The first time I went to VCA was because one of my cats was horrendously sick. I took him in and they were able to provide me with solid advice. They understood that I wasn't financially able to do a lot, but that did not stop them from exploring all treatment options. They even knocked off/down the price for a few things. Moreover, they called me frequently to inform me of updates for my little guy's surgery. On another day I went in to take in a diabetic cat that belonged to my parents. I had very few options and had to put him down. VCA was professional and caring. They allowed me to spend as much time with my friend and called me immediately when the ashes were ready. They reassured me, gave me a card, and a beautiful wooden box of his remains. I trust VCA a lot and would recommend it to anyone. Read Less