Detroit Dover Animal Hospital

My dog had a catheter in and was coming for a second opinion and we were turned AWAY! If I could give zero stars I would. AJ is the office manager and she is kind, professional and good- but that is where I stop. This facility was my dog’s vet office for the last 4 years of this life. A few weeks ago, he began having seizures and we were told he likely had a brain tumor. He was seen by another vet office for this diagnosis as it was an emergency we were out of town at the time. He was under strict 24 hour care and was released to us so we could travel home and take him to his own vet. I had all the medical records transferred and called and spoke to AJ to schedule the appointment for a second opinion and the removal of this catheter. I made a mistake on the appointment time and arrived 30 minutes late. My husband carried our boy into the office and we waited only to be SENT AWAY! Our dog is a boxer, they are not small dogs and when the little girl receptionist saw him with a catheter in his leg, looking drugged and being carried, she didn’t think to act with any level of concern. The vet was even worse. She was unwilling to make any room in her schedule and didn’t even come out to explain the problem. It was just a simple- can you come back tomorrow. I was dumbfounded at the lack of care, compassion and basic intellect that was being shown to us. I demanded our records and went to an emergency clinic immediately. It was the best thing for him because he received better care there in his last few weeks then this vet could have ever faked. AJ was the only one from the office brave enough to call and offer an apology for our treatment. The vets excuse was she was not told the critical status when she denied us a slot. My problem with that is she was supposed to be our second opinion with records sent at least a day before for review. A second opinion requires effort on a doctor’s part and she clearly had done NONE of her job. Our boy has passed and I find it hard to breathe without him but I wanted to share my story to make sure no one else goes through the type of callous treatment we received at his most vulnerable. That receptionist and vet should be ashamed of themselves for not showing compassion or using an ounce of intellect. I do NOT recommend this office. Read Less

My dog had a catheter in and was coming for a second opinion and we were turned AWAY! If I could give zero stars I would. AJ is the office manager and she is kind, professional and good- but that is where I stop. This facility was my dog’s vet office for the last 4 years of this life. A few weeks ago, he began having seizures and we were told he likely had a brain tumor. He was seen by another vet office for this diagnosis as it was an emergency we were out of town at the time. He was under strict 24 hour care and was released to us so we could travel home and take him to his own vet. I had all the medical records transferred and called and spoke to AJ to schedule the appointment for a second opinion and the removal of this catheter. I made a mistake on the appointment time and arrived 30 minutes late. My husband carried our boy into the office and we waited only to be SENT AWAY! Our dog is a boxer, they are not small dogs and when the little girl receptionist saw him with a catheter in his leg, looking drugged and being carried, she didn’t think to act with any level of concern. The vet was even worse. She was unwilling to make any room in her schedule and didn’t even come out to explain the problem. It was just a simple- can you come back tomorrow. I was dumbfounded at the lack of care, compassion and basic intellect that was being shown to us. I demanded our records and went to an emergency clinic immediately. It was the best thing for him because he received better care there in his last few weeks then this vet could have ever faked. AJ was the only one from the office brave enough to call and offer an apology for our treatment. The vets excuse was she was not told the critical status when she denied us a slot. My problem with that is she was supposed to be our second opinion with records sent at least a day before for review. A second opinion requires effort on a doctor’s part and she clearly had done NONE of her job. Our boy has passed and I find it hard to breathe without him but I wanted to share my story to make sure no one else goes through the type of callous treatment we received at his most vulnerable. That receptionist and vet should be ashamed of themselves for not showing compassion or using an ounce of intellect. I do NOT recommend this office. Read Less

We LOVE Detroit Dover animal hospital. Dr. Snavely was the only doctor who has ever treated my pets going back 20 years . Now that I'm a new Mom again to my George we came back here and have been MORE THAN pleasantly impressed with once again the FANTASTIC care/service we get with Dr. Malak and the entire staff. 5 STARS+ Read Less

My family and I met Dr. Malak for the first time today. We really appreciated his knowledge and demeanor! He was caring with our older dog and explained the possible diagnoses and treatments with thoroughness and clarity. We also were able to get his nails trimmed on the fly! How convenient! All of the staff put Monty and the rest of our family at ease and made it a pleasant experience. In the past I've also brought my pet mice to see Dr. Skebe. My mouse Swiss had a respiratory infection and was compulsively clawing his ears until the tissue became necrotic. She was very understanding and gave my mouse the same level of compassion as she would a dog or cat. She even went above and beyond to research professional journals concerning his compulsive behaviors. I was very grateful for her efforts! Read Less

They charged our credit card 3 times for one visit. They kept finding things to add on to our bill. They even called us at home to charge something else they forgot to add in earlier. We are not going back. Read Less

thought my 11-1/2 year "young" Yellow Lab, Gracie, was possibly having a stroke yesterday (1/14/17) morning. I called the office and they asked how quickly I could bring her in. As soon as we walked in the door, we were escorted to a room where we met for the first time, Dr. Marianne Skebe. Dr. Skebe assessed Gracie and suggested X-rays. Fortunately, Gracie did not have a stoke and as promised, Dr. Skebe called back around 1:30pm to confirm the X-ray results. The blood work will be back on Monday and we will go from there. Dr. Snavely did both of Gracie's ACL repairs several years ago and Dr. Feeney has been one of Gracie's favorites as well!!! Read Less

This office has been there to answer my countless questions. And let me tell you... I am a first time dog mom with a TON of questions! Dr. Feeney and Cunningham are awesome -- I trust their advice and care with my most prized possession.Read Less

Very friendly and professional staff. They treat you and your pet very well, and for treatments are very fair. My only complaint is that the exam cost is a bit high, but this is offset by late hours, a huge help for working couples. Read Less

Love everything about this vet! All the doctors and staff are great and take plenty of time with our doggies answering hundreds of questions when we got a new puppy. They have late appts during the week and Saturday appts which is super convenient. They always answer any questions when I call in and don't automatically tell you to come in. I've been saved many of emergency and unneeded visits by the guidance of their staff. Thank you for taking such great care of pups Kobe & Kyrie! Read Less

My family started taking our pets to DDAH over 25 yrs ago. I volunteered and was employed there for over 10 years. I since married into the military and have traveled the US. I can honestly say I have not met a clinic that I trust with my own pets in the past 15 years...after being with DDAH my standards are set pretty high! I would love to live back in the area so I could take my pets there again! I can't say enough good things about DDAH and I can say that as a customer and past employee!!! Read Less

Let me first say that I this review is for this appointment only.  We have been taking our dog there for about 4 years and have been happy, although we have always felt the prices were high. I had her there less than three months ago for a full exam and all of her mandatory vaccines.  I took my dog in today for a kennel cough vaccine.  I wasn't sure if i was going to be charged for the office visit or not, but I was hopeful that they would be reasonable since I was there only a couple of months ago.  I even asked the receptionist when I called to make the appointment.  She said she wasn't sure. We were greeted promptly and was taken to the exam room within a few minutes.  An assistant came in in a few minutes to take the dog back to weigh her.  Literally 10 seconds after the tech left the room, the Dr. came in.  I told her they had just left and she said she would check her out and give her the shot.  She was not gone for three minutes when she came back with the dog and said she was done. When I went out to pay, I was shocked that I was charged for an exam.  I questioned it and the office lady went to ask the Dr..  When she returned she said that was the price.  I paid it then asked to talk to the Dr.  I waited for about 15 minutes before she came in.  I questioned her about the charge and she insisted that she gave the dog a thorough examination (in the back room instead of in front of me).  I asked how that was possible in three minutes,  She said that the tech was holding her so she was able to do it.  My dog was so nervous that the tech had to trick her and take her out the front door.  There is no way they could have calmed her down and done the exam in three minutes.  She never denied that she was only gone a few minutes, but insisted that an exam was done.  In four years, no vet has ever examined her that quickly.  I am convinced that nothing except the shot was done. I asked for my medical records and I will be looking for another Vet. Read Less

We had a poor experience here. When we went to get our puppy spayed, they gave her back to us without a cone. Once we got home, she immediately began chewing on her stitches and would not stop. We had to rush back to get her a cone. Although we paid for the surgery in full when we picked up our dog, we later received a bill charging us for a cone that should have been included in the price of the surgery. After calling to discuss the charge, we were not satisfied with Dover Animal Hospital's response. Apparently, a $5.40 charge is more important to them than a customer. Read Less

The doctors have been very friendly and attentive. I'm a first time pet owner with a lot of questions and the doctors have all been friendly and kind, and very caring for my pet. Even when things weren't emergencies, they were very prompt with calling me to check on my dog and very reassuring. I would recommend Detroit Dover Animal Hospital to all pet owners in this area. You can't go wrong!Read Less

Honesty is not their policy! My furry friend was dying but was not told that! I was not given any advice on what to expect or on what to do to make him most comfortable! They prescribed pills without explanation of what they were for. The week that followed they never asked if he was eating better or feeling better...because they already knew the answers. They are horrible vet's! My remaining pets will go to Westlake animal hospital where we will be treated with dignity! Save your pet and go to a qualified vet, there are none at this location! Read Less

This is a great facility. Very clean and the staff are very kind and knowledgable. This was the first time our cat has ever needed to see the doctor and he received and responded well to the excellent treatment. We are very glad we have such a good animal hospital so close to home. Read Less

My family and I have been bringing our furry friends here for years.  The ladies that work the front desk, as well as the veternary assistants are very friendly and make you and your pets feel welcome.The front lobby and the exam rooms have these cool dog and cat murals painted on the walls, which are pretty neat to look at.  One of them shows a cat laying on a massage table with another cat kneading his/her back. Very awesome! (Check out the pics.) The facility is extremely clean, without any foul animal odors, which is always a plus!Dr. Skebee and Dr. Feeney are great and they never keep you waiting for long after your scheduled appointment time.  They're very thorough and always make sure you don't have any questions before the exam is over.  They don't make you feel rushed to get in and out.  Fees are very reasonable and I believe they offer discounts to seniors. Read Less

I've been using this vet service for quite some time.  I believe they are very competent and compassionate.  I recently took my very sick cat there for a diagnosis and learned he had something serious going on with his liver.  He was so ill that they suggested I leave him there in their hospital for the night, which I did.  The next day they suggested I take him to the Akron Veterinary Referral Emergency Service in Copely, OH, as they would be able to do surgery if he would need it. I appreciate the care and time given to me by Dr. Feeney to help my beloved pet and to help me understand his serious situation and condition.  While the costs for my pet's care was quite high, I don't believe it was overpriced due to the various tests, xrays, ultrasounds, IV liquids and IV medications and telephone calls back and forth to me and to the Akron hospital to advise them we would be traveling down there.  I take comfort in knowing that Dr. Feeney did all she could do to help my cat.  Each procedure she suggested was fully explained to me to my satisfaction.  Detroit Dover Animal Hospital is an excellent service provider for those who love their animals and treat them as family.  Thank you, everyone, at Detroit Dover Animal Hospital. Read Less

I've never once have had a bad experience here. The entire staff is very professional and friendly and answers any questions I may have. I've been taking my cats and my rabbit to Dr.  Skeebe for close to eight years and she's been nothing but informative and helpful and has always shown compassion towards my pets. No its not cheap but great things or service in life rarely are. Read Less

I started coming to Detroit Dover in Feb of 2013 and I have loved it!. I used to go to Animal Clinic Northview but the prices were outrageous and facility wasn't what I expected. I now use Dr. Feeney and she is wonderful! my dog loves her and she is quick to answer any  questions. Will be going to Detroit Dover from now on. Read Less

Took our newest feline friend, Cringer feline to be vetted here a while back.It is not cheap, but the staff is super friendly. The doctor (was a female, cannot remember her name) was fabulous! She answered all of my twenty million questions and calmed me down and told me it was highly unlikely that Cringe had FLV or FIV. That test took 24 hours and he was in fact negative - thank god!We got him his shots and he was snipped (poor guy) - all said it ran us about $420. We returned about a month later for his boosters and that was a cool 79 bucks. Holy hell having felines is expensive, but those fur babies are worth it.Cringer (aka Battle Cat) was previously a stray and was easy to feed but hard to wrangle - once we got him in that cage, it was off to the vet we had to go. The vet was very easy to work with and kept Cringe overnight (they had to wait for the FLV/FIV test). Even if Cringe had been FIV/FLV positive, the snipping surgery was still available - they just would have had to be a little more careful because risk of infection skyrockets.After surgery they hung onto our feline friend for the majority of the day (gave him some good pain meds) and we picked him up before close. Cringer feline now lives happily with his sister feline - Loki.Will definitely be back again to make sure our kit cats healthy.Also, Detroit Dover is accredited by the American Animal Hospital Association (AAHA) which means their hospital is measured against the most rigorous published standards in the industry; which equals great care for your pets! Read Less

competent ... very pricey ... not going back, vet didn't follow my instructions ... very uneven experience and skill levels among vets ... some will order every test imaginable to diagnose, others know right away ... technicans are good Read Less

My aunt was in need of a veterinarian for her English Bulldog. I search all over the net and then found out via YP.com that Dr. Snavely is and expert in ACL surgery for pets. My aunt is relieved to have her buddy back on track. Thanks to the great staff at Detroit Dover Animal Hospital. Read Less