Whitehouse Animal Hospital
Whitehouse, Ohio
Reviews
Marli
22 Dec 2024
REPORT
Lost our sweet girl due to Dr Bill Lutz neglect. She underwent surgery and was given back to us in horrible condition, barely conscious, and unable to move with her eyes stuck open and her tongue hang...
Lost our sweet girl due to Dr Bill Lutz neglect. She underwent surgery and was given back to us in horrible condition, barely conscious, and unable to move with her eyes stuck open and her tongue hanging out. We brought her back saying she wasn’t right and we were brushed off multiple times in person and on the phone saying “she’ll be fine” and “this is completely normal”. I think the staff was just in a rush to start the holiday weekend and did not care about our dog’s life. She should have been monitored and kept under veterinarian care. She died hours later. I wish more than anything that we had never trusted these people to care for our sweet girl.
Ashley O
22 Sep 2022
REPORT
If I could give 0 stars I would. They somehow lost all of the records pertaining to me & my dogs. I keep my records very organized and have numerous receipts and mail pieces from them (magazine, appoi...
If I could give 0 stars I would. They somehow lost all of the records pertaining to me & my dogs. I keep my records very organized and have numerous receipts and mail pieces from them (magazine, appointment reminders, etc). I'm not sure how they wouldn't be able to find my name, address, phone number, account number, or dog's name, considering they must have all of that on file to continue contacting me through the mail.
They were extremely unprofessional and rude, and shouted at me on the phone saying I must be mistaken/calling the wrong vet. They then implied that the emergency me and my dog were facing - well, it was my fault for not taking my dog in sooner. Which is why I was calling. To take my dog in. As soon as it happened.
Needless to say, after speaking with the extremely confrontational ladies that work here, I hung up and decided I wouldn't trust my animals in the care of such incompetent and mean people anyways. I have taken my sweet girl to an emergency vet instead and we will be finding a new regular vet!
I advise anyone reading this to go and read some of the lower star Google reviews on Whitehouse Animal Hospital as well - a number of them result in dead pets due to the neglect and lack of care from this team.
Lorene B.
11 Oct 2018
REPORT
I love taking my animals there. Dr William is very good to my fur babies.My babies love going there.Im happy and trust them.I dont live close by but will go the extra mile to go to Whitehouse Animal H...
I love taking my animals there. Dr William is very good to my fur babies.My babies love going there.Im happy and trust them.I dont live close by but will go the extra mile to go to Whitehouse Animal Hospital for my babies.
Melissa Blomquist
17 Jul 2018
REPORT
Dr. Bill takes great care of our pets. He is very knowledgeable and so calm and patient with our animals. We have taken all of our pets here since 2012. The staff is very helpful and remembers their i...
Dr. Bill takes great care of our pets. He is very knowledgeable and so calm and patient with our animals. We have taken all of our pets here since 2012. The staff is very helpful and remembers their individual personalities and needs.
Kim S
26 Jun 2018
REPORT
This has been our animal hospital now for over 16 years. They have compassionately taken care of 3 dogs and 4 cats for us. Dr Bill is caring, conservative ( in a good way) and reasonable. The entire s...
This has been our animal hospital now for over 16 years. They have compassionately taken care of 3 dogs and 4 cats for us. Dr Bill is caring, conservative ( in a good way) and reasonable. The entire staff makes you feel like family. We wouldn’t go anywhere else!!
darlene mathews
20 May 2018
REPORT
The Best Vet that I've gone to. I will take that Long Drive because he's the ONLY Vet that I Trust.
Sarah Murrey
14 Mar 2018
REPORT
Dr. Bill is educational and informative. Staff is great. I entrust my pets health to them all.
Colleen Zielinski
18 Feb 2018
REPORT
Clean, friendly, caring and resonably priced. Dr. Bill is great.
Harold Boggs
8 Feb 2018
REPORT
Love the care and expertise they have at the veterinary hospital thanks for taking care of my Daisy.
Dar Zimmer
2 Feb 2018
REPORT
He's the Best. I trust no one but him.
j.l. farmer
30 Oct 2017
REPORT
TO Kim Kennedy....Dr Bill DOES NOThave triplets so don't know who you are talking about. Dr Bill is the most caring vet for your Cat or Dog.
Kyle Tippie
20 Jun 2017
REPORT
Have been using Dr Bill for a few years now. Very patient with our dogs and very good work our cats. Have never had a negative experience here. Would recommend to anyone.
Steve Ruckreigle
29 Apr 2017
REPORT
Best pet care.
brittany mikolajczyk
18 Apr 2017
REPORT
Not impressed. Very rude receptionist staff. Overheard ladies at the desk speaking negatively about other clinics and doctors.
pentharlornak
9 Apr 2017
REPORT
Great doctor and staff very knowledgeable
Melanie Lannen
6 Apr 2017
REPORT
Took care of our little kitten when she became ill. The Dr. is very thorough and professional, and he got our little fur baby back to good health quickly.
Dawn Witt
27 Feb 2017
REPORT
david starbuck
6 Feb 2017
REPORT
scott fosgate
3 Feb 2017
REPORT
Always quick and very attentive to our fur babies.
Conner W.
4 May 2014
REPORT
Love going here the staff is great the vet always talks to us even when I only went in for a flea pill. The prices are better than places for the same services. We have finally found a permanent vet f...
Love going here the staff is great the vet always talks to us even when I only went in for a flea pill. The prices are better than places for the same services. We have finally found a permanent vet for our Bmo!
Book an Appointment
Online booking unavailable
Please call
(419) 877-0411
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
Closed on Sunday
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Closed on {{popularHourDay.text}}
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Whitehouse Animal Hospital
Whitehouse, Ohio
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Marli
22 Dec 2024
Lost our sweet girl due to Dr Bill Lutz neglect. She underwent surgery and was given back to us in horrible condition, barely conscious, and unable to move with her eyes stuck open and her tongue hang...
Lost our sweet girl due to Dr Bill Lutz neglect. She underwent surgery and was given back to us in horrible condition, barely conscious, and unable to move with her eyes stuck open and her tongue hanging out. We brought her back saying she wasn’t right and we were brushed off multiple times in person and on the phone saying “she’ll be fine” and “this is completely normal”. I think the staff was just in a rush to start the holiday weekend and did not care about our dog’s life. She should have been monitored and kept under veterinarian care. She died hours later. I wish more than anything that we had never trusted these people to care for our sweet girl.
Ashley O
22 Sep 2022
If I could give 0 stars I would. They somehow lost all of the records pertaining to me & my dogs. I keep my records very organized and have numerous receipts and mail pieces from them (magazine, appoi...
If I could give 0 stars I would. They somehow lost all of the records pertaining to me & my dogs. I keep my records very organized and have numerous receipts and mail pieces from them (magazine, appointment reminders, etc). I'm not sure how they wouldn't be able to find my name, address, phone number, account number, or dog's name, considering they must have all of that on file to continue contacting me through the mail.
They were extremely unprofessional and rude, and shouted at me on the phone saying I must be mistaken/calling the wrong vet. They then implied that the emergency me and my dog were facing - well, it was my fault for not taking my dog in sooner. Which is why I was calling. To take my dog in. As soon as it happened.
Needless to say, after speaking with the extremely confrontational ladies that work here, I hung up and decided I wouldn't trust my animals in the care of such incompetent and mean people anyways. I have taken my sweet girl to an emergency vet instead and we will be finding a new regular vet!
I advise anyone reading this to go and read some of the lower star Google reviews on Whitehouse Animal Hospital as well - a number of them result in dead pets due to the neglect and lack of care from this team.
Lorene B.
11 Oct 2018
I love taking my animals there. Dr William is very good to my fur babies.My babies love going there.Im happy and trust them.I dont live close by but will go the extra mile to go to Whitehouse Animal H...
I love taking my animals there. Dr William is very good to my fur babies.My babies love going there.Im happy and trust them.I dont live close by but will go the extra mile to go to Whitehouse Animal Hospital for my babies.
Melissa Blomquist
17 Jul 2018
Dr. Bill takes great care of our pets. He is very knowledgeable and so calm and patient with our animals. We have taken all of our pets here since 2012. The staff is very helpful and remembers their i...
Dr. Bill takes great care of our pets. He is very knowledgeable and so calm and patient with our animals. We have taken all of our pets here since 2012. The staff is very helpful and remembers their individual personalities and needs.
Kim S
26 Jun 2018
This has been our animal hospital now for over 16 years. They have compassionately taken care of 3 dogs and 4 cats for us. Dr Bill is caring, conservative ( in a good way) and reasonable. The entire s...
This has been our animal hospital now for over 16 years. They have compassionately taken care of 3 dogs and 4 cats for us. Dr Bill is caring, conservative ( in a good way) and reasonable. The entire staff makes you feel like family. We wouldn’t go anywhere else!!
darlene mathews
20 May 2018
The Best Vet that I've gone to. I will take that Long Drive because he's the ONLY Vet that I Trust.
Sarah Murrey
14 Mar 2018
Dr. Bill is educational and informative. Staff is great. I entrust my pets health to them all.
Colleen Zielinski
18 Feb 2018
Clean, friendly, caring and resonably priced. Dr. Bill is great.
Harold Boggs
8 Feb 2018
Love the care and expertise they have at the veterinary hospital thanks for taking care of my Daisy.
Dar Zimmer
2 Feb 2018
He's the Best. I trust no one but him.
j.l. farmer
30 Oct 2017
TO Kim Kennedy....Dr Bill DOES NOThave triplets so don't know who you are talking about. Dr Bill is the most caring vet for your Cat or Dog.
Kyle Tippie
20 Jun 2017
Have been using Dr Bill for a few years now. Very patient with our dogs and very good work our cats. Have never had a negative experience here. Would recommend to anyone.
Steve Ruckreigle
29 Apr 2017
Best pet care.
brittany mikolajczyk
18 Apr 2017
Not impressed. Very rude receptionist staff. Overheard ladies at the desk speaking negatively about other clinics and doctors.
pentharlornak
9 Apr 2017
Great doctor and staff very knowledgeable
Melanie Lannen
6 Apr 2017
Took care of our little kitten when she became ill. The Dr. is very thorough and professional, and he got our little fur baby back to good health quickly.
Dawn Witt
27 Feb 2017
david starbuck
6 Feb 2017
scott fosgate
3 Feb 2017
Always quick and very attentive to our fur babies.
Conner W.
4 May 2014
Love going here the staff is great the vet always talks to us even when I only went in for a flea pill. The prices are better than places for the same services. We have finally found a permanent vet f...
Love going here the staff is great the vet always talks to us even when I only went in for a flea pill. The prices are better than places for the same services. We have finally found a permanent vet for our Bmo!
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