Dear Good Shepherd Veterinary Hospital,
How do you run xrays on a feared intestinal blockage, with excessive vomiting of bile, low energy, zero appetite, no bowel movements, water only driven animal ... Read More
Dear Good Shepherd Veterinary Hospital,
How do you run xrays on a feared intestinal blockage, with excessive vomiting of bile, low energy, zero appetite, no bowel movements, water only driven animal ... only to clear him of an obstruction per the xrays. But then assume it's just gastroenteritis, inject anti nausea meds, and send him home with pro/pre biotics?
NO BLOODWORK
NO FURTHER TESTING
HOW?!
How do you return my call of concern the next day and say, "Just call on Monday and I'll prescribe Omeprazole(heartburn relief)." Because I've said he's still spitting up bile, won't eat, only wants water, and still hasn't had a bowel movement?
ZERO CONCERN
HOW?!
How does your head nurse call me the following day after ANOTHER call of concern and tell me, "Those probiotics have an anti diarrhial in them so that's probably why he's not going poop." Even though he's still not interested in food, only water seeking, lethargic, and spitting up bile? "Just schedule a follow up appointment on Monday." She said.
ZERO CONCERN
HOW?!
How do we attend this follow up, FINALLY have blood work done - wherein your machine malfunctions and his red blood cell count is so high that the blood's serum isn't adequate enough to give a reading ... so you poke him again and get more blood. But your machine STILL malfunctions and you can't get all of his readings. So, you poke him AGAIN so you can send off the blood to the lab. But, THEN you tell us that based off the information you DO have, his creatinine levels are high and he's "probably in kidney failure. We'll know more tomorrow morning when his complete bloodwork comes back."
HOW?!
You gave us little to no answers on what this means other than, "There's just not a lot we can do about that." WE had to ask you to give him fluids because you said that would only help temporarily and if we wanted fluids via IV? We'd have to "go to an emergency 24 hour vet because we're closing soon and he won't be monitored overnight here." No direction. No instruction. No help.
HOW?!
We walked out of your facility feeling completely gutted and hopeless. And if it weren't for my childhood best friend, Ashley Ito who has years of Veterinary technician experience under her belt, who outright told me to get him somewhere where he could get immediate IV fluids, we'd be on the floor at home crying and trying to prepare ourselves to lose a lifeline for Jesse; his service animal.
I am appalled at your lack of care, concern, sympathy, and direction. I cannot believe the treatment (and lack thereof) we received from your clinic. WE SPENT $700 AT YOUR CLINIC! FOR WHAT?! You should be ASHAMED of yourself.
We are now sitting at an Urgent Care Veterinary Clinic with people who actual want to help us give Dank the best quality of life for however long he can be here.
He deserved better than what you provided. And I'll be CERTAIN to share this experience with as many as I can to ensure NO ONE ever has to go through this like we did. Read Less