Worst. Experience. Ever. In my life. I am not exaggerating. During my wedding, I had nobody to take care of my dogs (they were all guests), so I boarded my dogs at Regional. I gave them specific direc... Read More
Worst. Experience. Ever. In my life. I am not exaggerating. During my wedding, I had nobody to take care of my dogs (they were all guests), so I boarded my dogs at Regional. I gave them specific directions in regards to one of my dogs, who is incredibly scared of strangers. I told them to be careful walking her on the leash, since she would try to get away, and she was capable of climbing fences. During the morning of my wedding, they called to tell me that my dog had escaped. They called *FOUR* hours after the fact, which meant my dog was no longer in the area. They made no efforts to recover my dog outside of calling animal control. When my husband went to pick up my second dog from their kennel, they were nonchalant and eating lunch, not even concerned that I had just lost a member of my family. My second dog, when my husband picked her up, was terrified out of her mind, she wouldn't even come out of her cage and my husband had to carry her. I honestly believe that Regional Animal Care was trying to cover their mistake and hoping animal control would catch the dog before they had to tell me. They did NOT post of facebook or make any EXTRA EFFORT to recover my pet. On top of that, they told me it "wasn't their fault the dog escaped".
Suffice to say I spent most of my wedding weeping because the dog I had raised since she was a puppy, the dog who went everywhere with me as my companion, was missing, and that this fact meant NOTHING to Dr. York (who lost the dog) or Regional Animal Care.
I do not recommend this veterinarian practice. I recommend the Arc. Please do not take your pets to a vet where they do not care what happens to your companion. Read Less