We use to love Dr. Wood because he truly loved our dogs and was so kind, in general. Then, one of our dogs was ran over. We called and asked them to put Duke down. By the time we could get him comfortably loaded in the truck and drive over, we were 5 minutes passed closing time for them. Dr. Wood charged us an extra fee, totaling $205 to put our Duke down. I found him and his secretary to be completely void of great customer service and kindness. Read Less

Absolutely one of the most reasonable and compassionate vets we have ever used. I would recommend them to anyone. They might not have a brand new building or top of the line facilities, but the doctor there is skilled and caring. Our dog has been under the weather for a couple of weeks. We took her in and she was diagnosed with a terminal tumor. Given her age and how fast it was growing we made the decision to let he live out her days and if needed euthanize her. The clinic never pressured us to try pricy treatments or diagnostic testing that wouldn't make a difference. They were mentioned, but the doctor was very honest about her survival rate. Sadly, we had to make the decision to euthanize her only a couple of weeks later. The whole staff was kind, compassionate and made us feel at ease with one of the hardest decisions that we have had to make. Read Less

Dr. Wood is great and takes pride in taking care of our animals. Never had an issue, until today, my first emergency, my dog may be dying and I am freaking out and the two receptionists won't help me. Tell me I have to go somewhere else even though Dr. Wood is ALL my dogs doctor! What kind of place does that? They say he is too busy with shots to have an emergency? Don't even talk to him to give him the option! I will NEVER take another animal here and I encourage everyone else to so the same. Never go to a place that is always happy to take your money BUT when you really really need them you can't get past the receptionist. Period Read Less

May: Brought dog in for scheduled spay, to vet Terry Woods, DVM, Mustang Veterinary Hospital. This was May, 2 months after March  litter to have her spayed. Vet says her hormones are still too high, bring her back in 30 days. We ask if we can give her something so she doesnt go into heat. He assured us, that was unlikely.2nd scheduled surgery, 30 days later, dog is at  end of heat...Remember, Dr Woods said not to worry about heat and wouldn't prescribe anything to help, yet medicine does exis? Dog gets pregnant. At 2nd appointment, Dr Woods of Mustang vet clinic is notified that she is probably pregnant. He says wait 30 days and then he will do a abortion and spay then.Husband brings pregnant dog home.My research says spaying and aborting should be done as early as possible, otherwise it is dangerous. I call Dr woods office back with concerns. I called another random Vet on OKC who said they would reccomend to do procedure asap. DR WOODS assistant agrees with me and we discuss bring dog back later in day or end of week since she is still in heat to do spay. She would of been at most 1 week pregnant. The assistant NEEDS DR WOODS APPROVAL FIRST, she calls me back within hour and says the doctor wants to wait 30 days anyways and that Dr. WOODS says that is normal to wait, even though she would be at least 30 to 40 days pregnant. 3rd scheduled Spay and Abortion: That is now 3 times husband took off work to bring dog for spay,. 3 times we withheld food for AM spay surgery. Today Vet, Dr WOODS, Says he won't do the procedure because she is too pregnant. Well DUH. The fact I called and pointed this out 30 days ago, didn't make a difference. Trying to do the right thing and have her spayed by this vet 3 times, and now she is due soon and we will have to find more homes. PLEASE PLEASE READ ALL REVIEWS ONLINE BEFORE BRINGING YOUR ANIMAL TO THIS so called "Mustang veterinary hospital" that is a joke in itself. Read Less

Doc Wood has saved our Black Labs life 3 times. Never once did he do unnecessary x-rays. He ran his knowledgeable hands over her body, and knew exactly what the problem was. He actually offered to put her down when she was 9 months old because, "she is definitely in pain". She is missing a disc in her spine. But he asked if we'd be willing to try something he'd had great results with. It cost me $20. and within 2 days she was like a healthy puppy again. He has never charged us excessive fees, and currently has her on a trial that is free. He loves animals, and he's great with people. Read Less

They completely rip you off charging outrageous prices for medicine. Prime example 70$ for 1oz of oxygenated olive oil. In addition it took four staff members to hold my 8 lbs dog, who is now so tramatized she shutters anytime we go near the clinic. I highly suggest you take your pets to another place who's main objective is not to make money but actually care for your pet. Read Less

We needed copies of animal vaccines so we were "sent" something over 5 times but we never actually got them. We were finally sent a picture of stuff written on a actual notecard. Irritated at this point from weeks of waiting, I finally called and the lady who answered was extremely rude and defensive from the start. One of the 1st things she said when I asked to clarify they kept records hand written on note cards was "it's legal". That tells me they have had issues in the past. Thankfully I found what we needed so I will never be going back to this place again. Read Less

Have taken my pets here for 15+ years, but since they have redone their building, the prices have skyrocketed. Costs more to take my pet in for a check up than it does for me to see a human doctor. Seems they have picked up the scam Pet's Mart's Banfield clinic does when going in. You can go in for something very simple, flea treatment for example, and they will print off a LONG list of things which need/should be done (no it doesn't) totaling $700 and mostly a lot more. But wait, you can buy pet insurance for as little as $75 a month to help cover all these costs! Sad, but now I have to find another vet for my pets as this is too expensive anymore. Read Less

He truly cares about animals. We first met him because our dog had a tragic accident back in February and he was the only vet in the area that would fit us in for an emergency appointment. We ended up having to put Max to sleep that day. He explained everything very thoroughly and he helped us comfort our dog through the process. We highly recommend him and have continued using him with our other dogs! Read Less

My daughter called to get an estimate for cleaning her dogs teeth. They told her $200. I took her dog in for her since she was working. Once we got there, there were all these tests they wanted to do and by the end it was almost $1,000. While we were sitting in the waiting room, a man was yelling about the price they had charged him way exceeded what he had first been told. Guess we weren't the only ones with this problem! We left without getting anything done...that estimate cost us $45. Not a pleasant experience!! Read Less

New to Mustang, and someone recommended this Veterinary. My 15 yo cat, Taz, was sick, and ultimately passed away, but this doctor and staff was so compassionate as we tried to make his life as good as possible. When my baby went to kitty-heaven, they helped me with arrangements to have him cremated. I have a beautiful picture and box of his remains sitting in the other room. I've since adopted 2 more cats because I can't stand to be without a furbaby, and this vet is where I'm taking my new cats.Read Less

Absolutely positive experience. My dog was diagnosed with heartworms. He was honest and straightforward with everything. Unfortunately, the little guy didn't make it. The amazingly friendly lady at the front desk helped me with the cremation process and the cost was less than handling on my own. I will bring my other fur babies to him and refer him every chance I get. Oh and I called my old vet (in the area) when he passed and they just gave me the number to the cremation company... Thankful to my friends for the referral! Read Less

Terrible experience. I've copied an email I sent to the vet to explain: I typically do not write these types of emails but in this case I believe it is necessary. The lady you have answering your phone is one of the rudest people Ive ever spoken to and I really think you should consider a replacement because she is driving away business. My husband and I have both placed calls to your office for our dog Sidney (you can find her file under ******). We were both so turned off by your receptionist that we considered not using your service. We recently moved to the area and needed to find a vet for our dog. She takes Trifexis to prevent fleas, ticks and heart worms and had run out of her prescription so I called to see if we could get her in to get her shots up to date and to get a refill. I was told that you had openings and it would be $50- very short and rude but I got the info I needed so I didnt think much of it. My husband called to make an appointment since he would be the one bringing the dog in on his off day. He said the receptionist was so rude he almost didnt show but went ahead and brought the dog in anyway. He was very pleased once he actually saw the vet. Our dog got her shots and we thought everything was covered. I tried to place an order to re-fill her prescription online and got an email to call the vets office for additional information. The first time I called I heard Mustang Veterinary Hospital hold and then the phone beeped like I was leaving a message. I hung up not knowing what was going on. I waited a couple hours and called back, this time I heard the same hateful voice answering the phone. I said good morning and explained that I had gotten the email and was calling to see what information was needed. I wish I had a recording of the attitude and tone I heard on the other end of the phone. It was really unlike anything Ive heard from a professional, possibly ever. I was told that the vet did not like the medication I was trying to get and that if I wanted that type of medication I would have to bring my dog back in for a heart worm check. I was told that if I didnt request the check in the initial call it would not have been done at the visit. I understand that the heart worm check may need to be done before a prescription would be approved. I also understand that people have off days where they just arent in the best mood. What I cannot understand is why anyone in a service position that answers calls from pet owners would be so rude, disrespectful and unhelpful. I appreciate you taking the time to read this email. I also appreciate you getting our dog up to date on her shots. However, unless something is done to convince me and my family otherwise, our business will be taken elsewhere. Read Less

This place was great. The doctor there is just a very down to earth country boy type and he took great care of my cat. I'm definately going back to this vet. They tried to save me money. It's the only time I ever went to a vet's office and the people didn't try to gouge me for every penny I own. They care about the animals more than your money. Good, honest people work there! Read Less