Rose Rock Veterinary Hospital And Pet Resort

I have spent some time getting to know and observing the staff through shadowing one of their Veterinary Assistants. From the beginning I have been impressed by all of the staff. I’ve had the opportunity to see more of what goes on behind the scenes than most people, and have nothing but positive things to say about my experiences and observations there. I have a 3 year old Border Collie/Australian Shepard mix named Tucker. Rose Rock was offering a GREAT discount for the month of February (Dental Month), so I decided to have Tucker’s teeth cleaned. While we have been lifelong clients of another Veterinary office, Tucker is much more at ease while here at Rose Rock. We saw Dr. Bryce Fritzler, and I was extremely satisfied, both with our consultation and the results of the procedure. He was thorough in all aspects, and Tucker’s teeth have never looked better- to the point where he could probably be a doggie dental model. Based on my shadowing experiences, I know he was well taken care of, and his behavior after the procedure reflected it. The staff was also very thorough in their follow up. Could not be happier! Read Less

They need better feedback! The interview process was a joke, the lady started interviewing me while she was watching t.v.!!! And then, this is No joke, they literally told me that if I do a "working" interview, which was estimated to be 2-3 hours.. we don't get paid?!?.. but here's the real catch, if you take their drug test/background check and they take their sweet time calling You back so you decide to take a job elsewhere, YOU PAY THEM BACK for their test and background check!!! Tell me this is not a company trying to squeeze money out of people they are hiring for just barely over minimum wage positions?! Where is the love, compassion and professionalism?! Obviously this company only sees $$$ Read Less

They need better feedback! The interview process was a joke, the lady started interviewing me while she was watching t.v.!!! And then, this is No joke, they literally told me that if I do a "working" interview, which was estimated to be 2-3 hours.. we don't get paid?!?.. but here's the real catch, if you take their drug test/background check and they take their sweet time calling You back so you decide to take a job elsewhere, YOU PAY THEM BACK for their test and background check!!! Tell me this is not a company trying to squeeze money out of people they are hiring for just barely over minimum wage positions?! Where is the love, compassion and professionalism?! Obviously this company only sees $$$ Read Less

We have been with Rose Rock for over 14 years with our animals. They took amazing care of our last dog, Porter Mae, especially in her last hours here on earth. And now they take the very best care of our sweet Lily Mae. They are always loving, attentive, caring and patient with her. Thank you Rose Rock for loving our girl as much as we do and always providing exceptional care and service. Read Less

Will never return to this vet establishment again. My poor cat was in respiratory distress and my local vet was unable to get me an appointment in time. I googled vets in Norman, Rose Rock popped up with great reviews, so I made an appointment. Took my cat in, the vet didn't even assess my cat in front of me; she was hauled off to the back. Then, the vet leaves and returns with a "care plan" that had absolutely unnecessary procedures on it. I immediately felt as though this was the type of place trying to squeeze every penny possible out of fretting animal lovers. My cat was hospitalized for the night. I came the next day to drop off antibiotics that I had to go pick up and she was covered in her own filth. She had loose stool from her tail down to her legs. What was I paying the ICU for? She also has eye issues (herpes) and they looked like that had not been touched. They were caked with discharge. I left her for one more night so that she could receive oxygen. Went to pick her up in the morning and they recommended that I leave her there another 2 nights even though I told them we were on a very limited budget as I am 37 weeks pregnant with our first child. The tech looked at me as though I was crazy. Then, the tech brings me a list of the medications and how to administer. On the list is nasal drops that I had NOT authorized them to use. I would have of course authorized this, but they even admitted at failing to contact me for my permission. They also cut her claws down to the numbs without informing me. I understand why they would do this, but still, it would have been courteous to inform me. I spent 900$ for, what I feel like, was poor care and still did not find out what the underlying cause was for my cats distress. I do not feel as though they cared about my pet, they just see dollar signs for vulnerable owners. I would never, ever, recommend this place to anyone or will I ever return. Read Less

I AM SO ANGRY! We will never be going back to Rose Rock Veterinary Hospital and Pet Resort. A week ago my dog had emergency surgery because he hurt his food really bad... So I took My puppy in there to have his bandage changed because he had gotten his collar off and chewed the bandage and splint. I spent 376 dollars to also make sure my dog was up to date on his flea medicine and heartworm and even bought some dental chews. I thought the doctor was amazing and nice! So I even set up an appointment for the other  2 dogs to get their heartworm and flea medicine and anal glands done! The doctor told me My puppy's incision was GREAT and there was NO dirt or water and it wasn't infected. I was so happy! Well.... later that night we were taking him potty and we noticed that he was putting his weight on it.. which is exactly WHY it had a splint in it! Well upon further inspection... the doctor had left the original chewed down splint in it and just wrapped it with the same dirty wrap and then duct taped it... so we go in this morning and they say they'll fix it.. well they start telling My boyfriend that he has dirt and water in it and he needs to buy a boot and blah blah blah.. mind you they just told me yesterday everything was great.. so their still either trying to upswell us or the doctor lied to me yesterday..  My boyfriend said no.. and then they say they thought the doctor had just cut the splint... it's obviously chewed on with bite marks all over and I had told them this yesterday.. and then they say they didn't get the stuff from the hospital, so they didn't know how far up it should go, which is a lie bc the doctor read the papers from there out loud to me.. so FINALLY they take him back and replace it.. then as my boyfriend goes to leave they rudely hand him the old bandage and tell him to take it to blue pearl bc it's obviously not the same bandage(it had dirt all over it) .. then they tell him he owes 80 dollars.. he told them he wasn't gonna pay it bc we had paid for new bandaging yesterday.. and they screwed up.. well the girl says sh can't make him pay it and later calls and says "were just going to send it to collections." I told My boyfriend to pay it and we'll never deal with them again. And I will let everybody know how they endangered my dogs surgical wounds a week after I spent 3000 dollars to get his leg fixed.. I'm so IRATE. This place does not care about these dogs at all.. they just want money.. if you want your animals to get sick or die, this is a great place to bring them.. this place is disgusting.. and I've had about 50 stories from other dog owners that say the exact same thing. Read Less

I have been going to Rose Rock for about a year.  Nothing really has stood out except for the exorbitant pricing. Dr. Devine was very nice and would answer questions.  However, I have a dog that has been on the same medication for years.  That medication has always cost between 35-42$ for a 3 month supply.  RoseRock -- 99$  Additional meds  - elsewhere .60c a pill -- Rose Rock 1.50 a pill.  Now they want a liver/kidney test (which I don't mind doing for the health of my pups) vets elsewhere 120$ for both tests -- RoseRock want over 400$I love my dogs, but this is insane.  When I called up and stated I don't mind paying a bit of a markup, but that seemed a bit much.  I was told "that is what we charge, and if you don't like it there are other vets."  OK, we will be leaving.  Dr. Devine is a very good vet, unfortunately she works for crooks! Read Less

Rude staff upfront. Especially the elderly lady white haired lady. You wait for several hrs even if you get to your apptment 30 minutes early. Way overcharged. We've since moved our pets to The Village at Brookhaven in Norman. They are wonderful! Read Less

I love this establishment! I have brought three elderly pets there since moving to Norman a few years ago, and they have always been gentle, kind, and compassionate as we inevitably had to make hard decisions. Afterwards, they send out a condolence card signed by everyone, which I thought was a very sweet touch. They understand that pets are part of your family, and that losing them is painful, and they do their best to make that easier. I will continue to bring pets to them for as long as I live here in town. Read Less

Rose Rock is a very good place to take your pet. They are caring, compassionate and very professional and innovative in the medical needs as well as the boarding of your pet. My recent experience with my dog, Damon, was difficult as I ended up having to euthanize him. I very much appreciate the kindness towards me as well as the compassion they showed to Damon during this difficult time. Read Less

I normally would never do this but, I'm beyond upset! I have a 2 year old english bulldog and we boarded him here for 4 days when we picked him up he bleed on me and his face was disgusting (we left wipes and medication due to the high maintenance of his breed) and the worst was his testicles were 3 times their normal size, cherry red, and so raw they were bleed on the vets floor. The vet said "it wasn't like that six hours ago." We asked that the medication be free to fix his injuries - it was a fight but they agreed. We did pay for the boarding in full. Two days later my dog still can not sit or poop with out pain. We literally couldn't even apply the cream Medicine without our dog freaking out. We scheduled a check up and the doctor said "try these antibiotics." We paid for the visit but once again they tried to charge us for the medication - another fight but was free after. When I called because my dog was throwing up A LOT after a day of the new medication and I thought it may be a reaction to the medicine and requested something else. They said "we will not give you anymore free services." And then forwarded me to voicemail when I protested. We have since decided that enough is enough. We have learned that Apollo (my fur baby) has a chemical burn on his manhood. And they literally didn't care. Be careful here. They tend to ignore the problems they are responsible for. Read Less

This was an absolutely horrible experience! I was going to take him to another place that has a great reputation but the doctor was not available until the following week, so after reading the reviews here I called to see how much it would cost and was told after giving his symptoms that it would be about $80-$120 for the visit & labs he needed done. Well after speaking with the vet I was told I would have to pay $408 up front for him to be treated! I felt so scammed like they were just trying to get me in the door to get my money.I was told they would do a fecal smear, parasite test and Guardia test which would be about $75 and if they didn't find a diagnosis with that would have to do a Vetscan Diagnostic Profile that would be an additional $95. His diagnosis was intestinal parasites, so why they charged me an additional $95 I still don't know. I feel like it should be refunded. I honestly feel like most of these reviews are fake or paid for because the customer service was the worst I've ever had at ANY medical facility. I felt like we were being rushed the entire time and even heard them behind the closed doors saying "Why is room 1 even still here" and one if the techs said right there in front of me and my daughter "I don't know what's going on today, first two surgeries now him" because he had to stay over night because she said she had to sedate him to get labs. Then when I went to pick him up the next day they sent him home with his whole back side covered in feces and cat liter. My daughter had to give him a bath when we got home. I don't know what they did to him while he was there but when I came to pick him up he was upset and hissing which I have never seen him do but 1 time to a dog that was running towards him in the entire 4 years I've had him. With the complete rudeness from the staff and just crappy comments made all night while we were there to being mislead on the cost I will never go back and will advise you not to take your pet either. I've actually spoke with two other vets who said the way I was billed was wrong and a lot of what I got charged for was unnecessary and one even offered a discounted visit because they want to know what parasite my cat has that the vet here said she has never seen before and couldn't tell me the name of. I appreciate that they found out the problem but the whole experience was awful. I hope they find people who actually want to help people and don't make them feel as uncomfortable as we felt the whole time. We will take our pets to someone who cares next time and doesn't just look at us like dollar signs.Read Less

This was an absolutely horrible experience! I was going to take him to another place that has a great reputation but the doctor was not available until the following week, so after reading the reviews here I called to see how much it would cost and was told after giving his symptoms that it would be about $80-$120 for the visit & labs he needed done. Well after speaking with the vet I was told I would have to pay $408 up front for him to be treated! I felt so scammed like they were just trying to get me in the door to get my money.I was told they would do a fecal smear, parasite test and Guardia test which would be about $75 and if they didn't find a diagnosis with that would have to do a Vetscan Diagnostic Profile that would be an additional $95. His diagnosis was intestinal parasites, so why they charged me an additional $95 I still don't know. I feel like it should be refunded. I honestly feel like most of these reviews are fake or paid for because the customer service was the worst I've ever had at ANY medical facility. I felt like we were being rushed the entire time and even heard them behind the closed doors saying "Why is room 1 even still here" and one if the techs said right there in front of me and my daughter "I don't know what's going on today, first two surgeries now him" because he had to stay over night because she said she had to sedate him to get labs. Then when I went to pick him up the next day they sent him home with his whole back side covered in feces and cat liter. My daughter had to give him a bath when we got home. I don't know what they did to him while he was there but when I came to pick him up he was upset and hissing which I have never seen him do but 1 time to a dog that was running towards him in the entire 4 years I've had him. With the complete rudeness from the staff and just crappy comments made all night while we were there to being mislead on the cost I will never go back and will advise you not to take your pet either. I've actually spoke with two other vets who said the way I was billed was wrong and a lot of what I got charged for was unnecessary and one even offered a discounted visit because they want to know what parasite my cat has that the vet here said she has never seen before and couldn't tell me the name of. I appreciate that they found out the problem but the whole experience was awful. I hope they find people who actually want to help people and don't make them feel as uncomfortable as we felt the whole time. We will take our pets to someone who cares next time and doesn't just look at us like dollar signs. Read Less

My mom took our cat here. He had to stay over night and when he came home he was covered in diarrhea. They hardly cleaned any off and he smelled like he was sitting in it like that all night. The only person who was nice to us was one of the front office girls and the vet tech who took him to the back. All the other employees just acted like we were bothering them and we're really rude. Read Less

Can't say enough good things about Rose Rock vets and staff. They are very caring, very professional, and very thorough. They go out of their way to offer great service! Have shifted all of my cats over to their care, even the special needs kitties. Read Less

Going to the vet is usually a stressful thing because it means something is wrong with your pet but the staff and vets at Rose Rock are so helpful, knowledgeable, and caring they make your visit unforgettable. I have been to many vets in my lifetime both out of state and locally here in Norman and I won't go anywhere else now other than Rose Rock. I would recommend them to everyone, it really is a special, unique experience there. Read Less

I have been taking my cats to Rose Rock for 9 years. The facility is state of the art, and my cats receive the best care possible. I have complete faith in all of the vets at Rose Rock. I volunteer for.several rescues in the greater OKC area, and when an adopter asks for a.recommendation, I never hesitate to recommend Rose Rock. They are the best! Read Less

Rose Rock takes incredible care of both pets and their parents! I have trusted them with general checkups, boarding, grooming, and recently surgery, and they NEVER disappoint. The most impressive difference I notice is their individual care and attention to each pet. They are firm believers in pets being true members of their family and they really pay attention to and understand the personalities and quirks each pet has. I know there are cheaper places to take an animal, but if your pet is your child, as my little girl is mine, there is really nothing better!! Text updates including pictures of playtime, a report card at the end of their overnight stay, and thoughtful recommendations straight out of a pet parent's dreams... and just as an added bonus, they take care credit! June LOVES it there!! Read Less

Rose Rock takes incredible care of both pets and their parents! I have trusted them with general checkups, boarding, grooming, and recently surgery, and they NEVER disappoint. The most impressive difference I notice is their individual care and attention to each pet. They are firm believers in pets being true members of their family and they really pay attention to and understand the personalities and quirks each pet has. I know there are cheaper places to take an animal, but if your pet is your child, as my little girl is mine, there is really nothing better!! Text updates including pictures of playtime, a report card at the end of their overnight stay, and thoughtful recommendations straight out of a pet parent's dreams... and just as an added bonus, they take care credit! June LOVES it there!! Read Less

Yesterday was my first trip to Rose rock, my guinea had a abscess come up on her throat the day before, yesterday she stopped eating and drinking. They got her in almost immediately after I got there as an urgent care patient, and took care of the abscess last night! By the time we got home last night she was eating and drinking, and today she was back to her normal hyper self! I love this place and will only go here for my guineas! Read Less

First, I have nothing but great things to say about Rose Rock. I love the staff and they take such great care of my puppy. I've been coming here for 3 years and wouldn't go anywhere else. This morning, I had an encounter with a young girl working behind the desk. I was scolded like a child in a condescending way in front of other customers over medication. I've never seen her before and I hope I never deal with her again. Read Less

Super upset. Called Saturday to make an appt for Monday and was told to "hold please" then got an automated system saying they are closed...wtf...my dog is sick and I get put on hold to be blown off. Thanks for taking a lot of my money and blowing me off...going elsewhere from now on. Read Less

Thank you Rose Rock for your compassion and understanding during a very difficult time with our sweet ChyAnne. I really appreciate Dr. Poullin explaining all of our options. Everyone gave us the time we needed to make a decision and spend time with her before we had to say goodbye. Read Less

We love this place, because they're not just a vet. They do grooming and boarding, too. Plus, they really care about your furry family members. Their prices are reasonable, even though their office is super nice. It doesn't smell (like sharp medicine or antiseptics) or look like any other veterinarian's office I've ever been to. They have a comfortable, wide-open waiting room, including a separate area just for kitties. They do a lot of pet adoptions from a local shelter. They have dogs that hang out behind the counter, and cats in a multi-level hang-out space with a glass wall & doors, so you can see them, and interact with them a little. We love them, and even though we moved across town, we still won't change who our vet is! Read Less

I just want to say that I have used Rose Rock for (i don't know how long) now for a number of different animals for good things, boarding and illnesses and they are amazing. Then with the passing of my Riot they could not of handled themselves any better, from the sweet temperament that they had with us and calming nature when I wasn't, they just knew that it was coming to a bad situation and made sure that we were as well taken care of as we could've been and that is priceless to me. Thank you all and most of all Dr. Blazek for taking such good care of Riot and trying everything to help him and keeping us calm as well!! God Bless you guys!!! Read Less

We just had our first visit at Rose Rock with our 5 year old dog, Tucker, and could not have been more pleased!!! Every single staff member was exceptional, from the front desk to the vet techs to Dr. Poillion, who was very thorough and took her time to listen to our concerns. We were very happy with the physical office since it was very nice, clean, new, and didn't have a typical veterinary office smell! We'll absolutely be back! Read Less

I'm so glad this practice is still around! My kitty needed some allergy help, so I called Rose Rock. Got an appointment for the very next day - no long waits. The front staff was friendly and efficient. The lobby has a "Felines Only" waiting area, so cats can have a safe space to wait. We didn't have to wait for long to see the vet and assistant, and they both did a great job with my super shy cat. Overall, wonderful environment, great people, knowledgeable medicine, and an easy experience for both pet and owner. We'll be back! Read Less

I highly recommend this place!! I dropped my 4 month old Great Dane off for a weekend stay. Being that she's a puppy i received a phone call that she was nervous and might be due to the braking of other dogs that they would move her to the Velas stay it would have cost me more but. Being that she was first time puppy stay the did not charge me for the upgrade so nice of them and my family really appreciated it. When we picked her up she was happy very clean and they said she did much better after her move thank yall so much for the updates on her and keeping her comfortable. Read Less

We've received fantastic care at Rose Rock! We have 2 dogs, one of which has severe allergies. Our previous vet had suggested only the most expensive options - one of which was a test for a condition so rare that he'd only read about it in a veterinary journal. We were told that we'd need to do an allergy test along with a customized allergy shot. However, when we talked to the doctors at Rose Rock, they helped us develop a treatment plan that would cost us significantly less time and money. Now, Livia is doing much better with her allergies. The staff has always been extremely friendly, the vets are helpful, the facilities are clean, and they're open until 7pm (which means I don't have to take time off work to take my dogs in). We've had the best experience here, and I would definitely recommend Rose Rock to any friends and family! Read Less

We had a great experience with Rose Rock. We had 2 large dogs board with them over a long weekend. They were able to board together in their larger room. The staff was very patient with my nervous dogs at check in. I didn't have them groomed but they both came home with shiny coats and had obviously been brushed. I loved how friendly the staff were. I will be taking my dogs back to rose rock in the future. Read Less

Rose Rock is hands-down the best vet in the Norman area! I've been bringing my dog here continuously since he was a puppy, and we love it! The staff is courteous, polite, and timely, the prices can't be beat, great location (and re-model), and plenty of opening hours so you can bring your pet in during a reasonable time (before or after work, on the weekends). I actually started going to Rose Rock three years ago because they had the best puppy vaccine prices in Norman, and we've stayed for the good prices and because we love the staff. I've never felt like I'm being screwed-over for unnecessary services, and they do a great job of describing what they're doing, what each vaccine does, which things can be avoided, or which things are highly recommended. We'll be life-long patients! Read Less

Update - Rose Rock Veterinary contacted me today. We had a very professional, cordial discussion about our visit and my concerns. The Rose Rock representative agreed to look into our visit and pet care. I do believe there was a true concern about our complaints. I do hope that my input will make Rose Rock Veterinary Hospital a better facility for loved pets. There was also an agreement that the charges were not in line with the care received, therefore some of the charges were reimbursed. I do appreciate the concern and care that Rose Rock exhibited. I also appreciate the willingness of Rose Rock to reimburse some of the expenses to bring them into line with the care received. Therefore, I have changed my impression of Rose Rock Veterinary from 1 star to 3 stars. I do believe that each and every pet owner should consider these reviews and make their own decisions based upon their own experience. First Post (Monday, January 4) If you are someone who likes to be coddled, then this is the place for you. If you are someone who cares for and loves your pet, take your pet somewhere - anywhere - else! While visiting our daughter, our Chihuahua became ill on a Saturday. Rose Rock Vet was our only choice. Our Chihuahua was dehydrated and would not eat. Rose Rock kept her over the weekend for care and IV rehydration. When we picked her up on Monday morning, our loved pet looked worse than she did on Saturday! We drove our Chihuahua directly to Denton, TX where our vet immediately took her in. Her glucose was so low it could not be read by the tester! The veins in her front legs had sustained so many punctures from IV needles he could not find a place to inject glucose! Luckily, he was able to get 3cc of glucose in a rear leg vein and within minutes our Chihuahua was feeling better! And a quick blood test immediately revealed the problem - Addison's disease! Rose Rock had completely missed this obvious problem even though they had done 2 blood tests! If we had not taken our Chihuahua to our vet in Denton, she would have died during the night from hypoglycemic shock! The vet techs are the workers at Rose Rock. The vets only put in an appearance. When the vet told us what he thought was a "ball park treatment price", the tech told us that the vets were not supposed to quote any prices. For good reason! The tech ran a "price sheet" that totaled some three times what the vet guessed! Our regular vet was amazed how high the charges were when we showed him the invoice. So, if you want to be ripped off for inferior pet care, plus run the risk of having your loved pet dying from poor vet care, then Rose Rock is your place. Due to the circumstances, we had little choice of pet care. But we were definitely a victim of "being taken advantage of". Yes, we would like at least half of our fees refunded because even at "half price", Rose Rock is very expensive! If you love your pet, find a different veterinarian and veterinary clinic! Read Less

I have been boarding my dogs at Rose Rock for the past 5 or 6 years and love it. I do not use them for vet services, so this review is just for the pet resort.  The front desk people are awesome, our dogs have always seemed to be happy there, and they have been nothing but reliable. The only problem I ever had was when they told me I could pick up my dog on a Sunday, but then I went there and they were closed. I later found out that it was only a certain time frame on Sundays, so that was a hassle, but my experience here has been so good that I won't even count off for that. We also occasionally pay for the extra grooming and that has been great as well.We are possibly moving out of state, so I just hope I can find a boarding resort where we are moving that matches up to Rose Rock. Read Less

Really unsure as to what rating to give. I have been taking my pets to this Vet for a while and I absolutely love their vet service. Their front desk staff is very kind and helpful. The vets are wonderful and take the time to listen and do their best to take care of the animals. However, I recently boarded my dogs and had a horrible experience at drop off. The lady at the front desk was fabulous she did an amazing job at making sure all my needs and questions were addressed as it was our first time boarding. She made sure all of my instructions were correctly noted and made me feel very comfortable about leaving my babies in their care. THEN, the lady who came up to get them and take them back was soooo rude. She was going over the instructions and was questioning if I really wanted them to have extra play time. Ummmm yes I want my dogs to have extra play time. I'm paying y'all for a service and I want my dogs to be well taken care of. She made it sound like they were way to busy and wouldn't be able to give my dogs the extra 15 min of time. Thankfully the lady at the front desk assured me that they would make sure their got the extra play time. I also asked for them to separate my dogs at feeding time because they can be a bit food aggressive towards each other. The lady who came up to get them also made a big deal about this and insisted that because of the type of boarding kennel they were in that she couldn't separate them.  I'm sure that another dogs have this problem and I can't believe they don't have a solution to that. My dog is extremely nervous and I expressed my concerns for his safety and well being. So once I encountered this women I was very upset. I would give the front desk and vet staff 10 stars. However, that one lady on the boarding side needs some help in her costumer service. Read Less

Had to board my dog for the weekend.  I picked her up with a huge scab under eye and on snout. They gave some excuse about hair had matted. Got her home and she was very lethargic . Called and they said she had been fine, and for us to take her to the emergency vet across town if we had any concerns. Come to find out she was extremely dehydrated.  Even after an overnight stay with an IV and $500. We never found out how she got the huge scab under her eye. Read Less

The wife brought in a 4 day old kitten that we had tried to hand feed, but the little one took a turn for the worse. The Doctor who examined it, with my wife present, was professional, yet kind and caring. She answered all my wife's questions to her satisfaction. . .When it was recommended to leave the little one over night, the Doctor was open and honest about its chances of survival. Unfortunately, the little one didn't survive. . . I would like to thank the entire staff of Rose Rock, for treating my wife with kindness, compassion and understanding. If the situation was to ever arise again, we would come back to Rose Rock. Read Less

I went to this vet hospital looking for a place to board my cats over the holidays.  While the place is very clean and modern looking the place for cats looks like a narrow jail.  They have a very small area for the cats to play and charge you for the time to have them out of their "condos".  I thought it was absurd that they charged for that!  While they may be awesome for dogs.....I would suggest looking around for a better place for your cat! Read Less

My first experience at Red Rock was the day after Christmas.  I called around 10 and they were able to get my dog (Dexter) in at 4:30.  I appreciated they were able to get us in the same day.  We arrived around 4:20 and waited until about 4:40 for our visit.  Once we were in the examination room, it was another 10 or so minutes until the vet arrived.  There is a TV to pass the time, but it was on mute, and it was airing some infomercial for pet services on a loop, so I was probably thankful it was on mute.The vet (Rebecca Poillion) couldn't have been friendlier, more professional, and able to understand my dog's issues.  Dexter is old, 14+, so he's got a few things going on. In addition to Dr. Poillion, she had an assistant who helped calm Dexter down while the doctor was performing her physical examination.  I thought this was a great idea, and not something I'd seen at other vets. Dr. Poillion recommended bloodwork, so they took Dexter back for about 10 minutes collecting a lab sample and some urine.  After he was returned, we had to wait another 15 minutes for the samples to come back so Dr. Poillion could prescribe some medicine.  They had everything there, which was nice because I didn't have to make an extra trip to the pharmacy.  The prices for pet medications aren't cheap, but this isn't Rose Rock's fault.  Medication, no matter if it's for people or animals, is expensive, and most people (myself included) don't have pet medical insurance.  So, I don't mind paying the prices if it gives Dexter relief.  After a week on the medications, he seems to be improving.  I'll definitely return. Read Less

I've been taking several of my animals to Rose Rock for about 3 years now.  The staff is always friendly and happy to see my fur babies.  So far I've brought in two dogs and two cats and every experience has been wonderful.  I enjoy seeing new adoptable pets in the window each time and it makes me happy seeing them go to good homes.  I can get everything I need done right here and it's not too far from my apartment either! Read Less

I am giving one star because I have to. Steer wide clear of this machine that sees your pet as a means to an end of making money. When you call, you are immediately placed in hold, you don't get to be with your animal on a first time exam, and the staff talks over you and treats your past veterinarian care providers rudely.  Simply not good practice from my experience at all Read Less

I really wanted to take Mr.Anderson (yes, from the Matrix) to a Cat Only clinic so that he could feel more comfortable, but they were all booked up. Mr was having trouble going to the bathroom, poor thing :(  and I didn't want to wait another day or two to have him checked up. Enter Rose Rock. They open late (7:00pm) and were super busy, but oh so accommodating! They needed to perform some tests, which could have been costly... But with the help of my better half asking all the important questions, we managed to spend less for Mr's diagnosis and treatment.  Most vets that I have been to are hesitant to approach my cats. Not Rose Rock. Kudos to the brave staff members who helped me! Read Less

I've been taking my dogs here for years, having seen several different vets here at various times. The staff is always very friendly and courteous.  I'm not sure how their prices compare for vet care, but I have spent a fortune there over the years. We recently boarded 2 dogs here while we went on vacation. Unfortunately one dog was sick when we took them in, requiring some dental work be done while out of town. The bill when we got back was very high, but being out of town at the time I didn't feel like I had much choice. I was not terribly pleased about this, but they did a good job and on the whole I would recommend RRVH to anyone. Had it not been for the unanticipated medical expenses, their boarding fees are very reasonable. Read Less

I have a 14-year-old fur baby.I don't think this is the greatest veterinary office in the world, and I may never feel that anyone is good enough for the pup, but it's easy to schedule appointments, it's clean and inviting, and I've gotten fair to good customer service on walking in every time. There are several vets here. I've only dealt with Dr. Blazek and Dr. Poillion, and both are knowledgeable and trustworthy and handled Lucy with care. We've had doggie dental work (including anesthesia) done, blood work, and all kinds of sicknesses taken care of here, and I'll continue to bring Lucy here if things stay the way they've been.Just added an online pharmacy, which is cheaper than buying medications on walk-in, including shipping. Read Less

My husband and I consider our pup to be one of the family (although he does still eat from a dog bowl rather than the dinner table). While we love him dearly, he is an allergic nightmare! After spending gobs of money at other veterinarians trying to figure out why he was always breaking out in rashes, we took a friend's recommendation and checked out Rose Rock. The standard check-up rate, no matter the issue, is cheaper than most (around $40). They take care of it all - vet, salon/spa, kennel, adoption center, even a shop for toys and supplies. Everyone is knowledgeable and pretty nice, although there are different techs and vets floating around so much that there isn't much of a Cheers-type atmosphere. That works fine, though, I don't need to be at the vet so often they know our life story.They will have a tendency to try to sell you on more than you may need, but just make sure you know how much all of the extras will cost you and what is truly necessary and what is just an extra. Every time we have been in, they are straightforward and give our mutt a thorough examination whether he is deathly ill or just in for his annual check-up and rounds of shots. We finally found a great balance for our dog so we are hardly ever in and much of that can be credited to Rose Rock. Read Less

As with new doctors, dentists, therapists, or whatever else, I'm always a bit anxious finding a new vet for my dog. My parents recommended Rose Rock, because they have a rare breed their former vet knew nothing about and didn't do much to help. Since then, they have taken their dog to Rose Rock. I gave them a shot, because my dog is a Bugg, a pretty uncommon crossbreed of a pug and Boston terrier. They seemed to be familiar with the traits of both breeds and gave me pretty accurate information without knowing too much about him outside their office... especially his tendency to eat too much. They took a blood sample and gave him his vaccinations with ease, plus took his temperature rectally, which all dogs seem to just LOVE. I was worried because my dog does bite, scratch and box (and doesn't know the meaning of "gentle") but he was about as well-behaved as he gets when they went to work on him. The staff was knowledgeable, friendly and courteous, even offering to get all my dog's records from the last vet in Arizona when I called to set up the appointment. They had free coffee in the lobby, and I only wish any doctor I've been to for myself saw me that quickly. I have no complaints about my experience here, except for my psychotic little dog who got way too excited in the lobby. Read Less

Do not use this vet hospital!!!!! They came to my house to euthanize my dog after I had set up arrangements for an individual cremation for my dog. After euthanizing my companion, they took her body to be cremated. On the way out the door I reconfirmed that it was an individual cremation. They acknowledged me and said that someone from the office would call me early next week so that I could pick up my dog's remains. By Thursday no one had called, so I called them Friday morning. It turns out that someone at the hospital screwed up and my dog was cremated with a group of dogs and I cannot get any of the ashes. So now I have no body and no ashes. What turned out to be devastating in the first place is now tragic. I wish I had never taken my dogs there and will not be returning with my remaining dog. On top of this colossal mistake, they are extremely expensive. Read Less