Animal Emergency And Surgical Center

We took our dog here for a non life threatening situation but we were still worried about her and it was almost midnight. While waiting in the room I was reading reviews that had me pretty scared, it seemed that it was you either give them a ton of money or leave your pet to be put down. We were shown excellent care and they did what was strictly in the best interest of our baby. They told us that she would need antibiotics either way so we could do a urine test to see if she had a uti or just skip it and test after the round of medication to make sure everything was cleared up. I'm so relieved that our girl was taken such good care of, and the doctor even gave us some tips on how to keep her healthy, it seems that she will have a tendency for uti's in her life. So grateful for this place! Read Less

If I could give 10 stars for the outstanding and amazing staff there, I would. Also 2x4 that clinic dog she is pretty darn awesome with her tricks and MC is super cute. Thanks for all that you do there especially the receptionists !!!! Read Less

Just took my Zoe here. She was a rescue and I was terrified she had Parvo -not the case! I don’t understand the issue with prices, but I imagine if they have to do a lot ( like our tests were $30-45, so A LOT), it could pile up. I’m sure there are some circumstances, and every situation is different. $75 for exam, they gave me my option of two tests they could do. First test revealed the problem, and we were prescribed meds on the spot. We waited about 2 hours from getting a room, talking to the nurse, speaking to the vet, and getting a diagnosis. Overall I think that’s more efficient than human doctors! It is a little pricier than your average vet visit, but if you feel your pet can’t wait, these are good people. I suppose someone could mistake their efficiency for lack of care, but they’re just good and fast. Read Less

I'd like to thank the Doctors and Staff of the Animal Emergency Center for the professionalism, compassion, and understanding they showed my pet and my wife and me during the end-of-life time for our beloved pet. The Doctors and Staff provided my wife and me kindness and compassion during this very sad time. Thank you all so much... Read Less

I don't know what I would have done without your staff and facility. My dog Sheba was very sick with hemolytic anemia. Her immune system was attacking her red blood cells. She needed an emergency blood transfusion and a lot of medication. She spent 5 days there. A specialist was called in only to find a tumor on her spleen and an abnormal liver. We're still waiting to hear about her liver biopsy. Your staff was very kind, compassionate and patient with Sheba and me. Sheba is still very sick but hopefully on the mend. I believe God has a place in Heaven for you. Read Less

I would recommend this facility to those needing after hours care. Yes, the cost is more than at your usual veterinary clinic, but you pay for convenience and immediate care. For me, it was worth it. My dog was in very serious condition. I don’t know that he would have made it through the night. I was stressed and emotional, but was given straightforward, honest information about what would need to be done. Dr. Plunk was thorough and to the point. He followed up after surgery at 3:45 AM giving me detailed information about the surgery. His nurse (I think she was a nurse?) was great and upon pickup I felt like she truly cared about the wellbeing of my dog, even giving him a kiss goodbye! Hopefully, after all of this, I won’t need them again, but if it comes to it, I’d bring my dog right back. Thank you all! Read Less

My husband spent hours here with my baby last night. They did tons of testing, but never gave any indication or information as to what MIGHT be the cause of her symptoms and wanted to charge him upwards of $1000 for the testing and to keep her overnight. He said that it seemed as though they were just trying to hustle him for money. I'm glad he didn't allow her to stay. She is now with her regular vet who is caring and compassionate and who gave me all the information possible. Thankfully, her prognosis is good and she's among familiar people. The hospital DID do the testing, which helped put me at ease, but the cost is exceedingly high (as are most places like this) and the staff weren't very informative. Read Less

I had to use this hospital at the worst possible time: when my cat was dying. He had a heart murmur since he was a 6 week old kitten and I always knew that he could leave me before I was ready. His first vet told me that he could live a shorter life than normal because of it. I woke up one morning to find him struggling to breathe and ended up rushing him to this clinic. As a nurse, I knew his chances were not good. He had a very enlarged heart and his lungs were congested. He was unable to breathe without oxygen. The vet was very quick in assessing him, getting the x-ray and tests done. I was allowed back to see Reggie and I could tell that he was not going to survive. The vet was excellent in answering my questions openly and honestly. I felt like he was being given appropriate care but it was time for him to cross the Rainbow Bridge. I was petting his little head and telling him what a good cat he was when he passed. I was allowed a little time to stay with him and was treated with kindness and respect. It was such a difficult time for me and I am grateful that both me and my cat were treated so well. They were up front with me about costs from the beginning. Of course, emergency care is not cheap but I don’t feel that the costs were out of line with what was done for Reggie. Thank you so much for the care you gave my cat and me. Read Less

Justin Plunk was the practice vet there this evening. We ended up leaving without any care. We were the only people in this place. Justin took his time coming into our room. When I left to use the restroom I saw him using his time to chit chat with the nurse on staff while she ate her dinner and not to help the patients. He seemed very uninterested in our situation and was not very friendly to us or our dog. Needless to say his bedside manner needed work. His first offer for our pupper was a whopping $700 for a small laceration on his front leg (oh but we could opt out of the blood work for $175 cheaper). The second offer was that he would clean and bandage the wound up so we could take him to our vet in the morning. We opted for this option (I realize that going to a 24hr hospital for animals is not cheap). We waited for an additional 30-45 minutes for him to “get stuff ready”. It seemed that since we didn’t choose the more expensive option we were left to fend for ourselves or wait forever! Of course we could have continued to wait but my husband and I were over it. We paid our $75 office visit fee and left. I have actually been here before and did not have a problem. However, this time the staff (except for the receptionist) couldn’t be bothered with our situation. We will not be returning to this hospital. I would say that if a different doctor is there you might have a good chance at a better experience, but Justin Plunk, not so much... Read Less

Our local vet recommended the Animal Emergency & Surgical Ctr when our dog had ingested something and he mentioned that this location had a scope that they could use to possibly remove the object without surgery.  Our vet sent them the xrays and they worked very well with our vet to see if this would be a good option, prior to us going there, or just opting for our vet to go ahead and perform surgery to remove it.  Of course, we wanted to prevent from doing surgery if we didn't have to.  Unfortunately, the scope didn't work, but they called us to to let us know prior to beginning the surgery to remove the item.  All of the staff was great to us and our dog Boomer.  This is a great facility and the staff truly cares about your pet like they were their own! Read Less

The staff was wonderful with my baby, even though he is 92 pounds. Took the time to keep me informed and answer my questions. Sat down with me and showed me how to take care of my paralyzed dog at home. Thank you so much for all the love you showed my baby. Read Less

Took 1 yr old kitty, Niblet, in for intestinal blockage.  Given all info up front including choices, cost and plan.  Extremely pleased with customer service!  Had f/u calls from the Doc,  estimates and discussion before any care executed and very clean and nice staff.  Would recommend to anyone as only place we will go should we have to again. Thank you all for saving our kitty Niblet...The Elmegreens Read Less

We brought in our furbaby on new years eve a little after midnight, he had started having severe trimmers and we were at a loss as to what was going on. They welcomed us with open arms and were very concerned about our baby. They jumped into action! They were able to stop the tremors and give him fluids to flush out his system, apparently he had a bad reaction to some ear drops and meds our regular vet gave him for an ear infection. His reaction to the meds were horrific! Having trimmers was just the beginning of this little guys journey. It has now been a year and he is doing great! If they had not flushed his system immediately who knows what it would have done to him. They were kind and showed us tons of empathy to myself and my crying husband. They took very good care of our baby. I would recommend Animal Emergency & Surgical to everyone! P.S. We changed regular vets. after this. Read Less

My dog had been acting up, not eating, drinking, peeing, or pooping. She would lay most of the day and i felt something was wrong with her so i brought her in to the only place open on Christmas, which i had already assumed the prices would be unarguably high. I brought her which the wait wasn't long at all but when we got to the back it lasted quite a while to even get past the check up state. So they took my pup to the back to get her exam, she tested negative on Parvo which was a relief but after the "Exams" not much was really done but just a shot and at that point i was already out of cash. The doctor had came in moments later basically telling me to actually have things done to her it would cost 1700 dollars to get what she needed, so i ended up getting her an antidote shot that they had said would help her get better so i paid the fee to get her back and not more than 25 minutes after i got home she had died. I did the best to comfort her when she started to twitch, but it was too late, she had passed. So all in all its all about the money if you don't have it expect to be in debt or you'll get no actual work done. Read Less

Wonderful business! We had to take our dog in on a Sunday and the staff was friendly, professional and helped out our pup. The pricing is even reasonable even though they are a 24/7 emergency clinic. We will definitely use them again if we ever have another weekend emergency. Thank you so much for helping our dog! Read Less

My only experience was taking my boxer to get checked up after a bad cold. Sadly he did not leave with me. Wasn't liking the prices, but they were very professional and extremely thoughtful. Gave us all the time we needed on saying our goodbye's to my pup. Experience was great, just prices were a little too much (in my opinion) Read Less

Our puppy got sick the other night and just didn't seem like himself. We took him in and he was diagnosed with parvo. I was shocked since he is utd on his shots. I was beyond upset and on a limited budget. They gave me a couple of different options and the nurse walked me through everything that needed to be done. They gave our puppy shots and fluids and gave us prescriptions for home. They stressed how important it was to keep him hydrated and told me I could bring him in for more fluids if I needed and only be charged for that, no office visit. They have gone above and beyond. All of the staff is extremely nice with the exception of the first vet we saw. She came across and snotty and rude and seemed to talk down to us. Believe her name was Gustafson. Maybe she was having a bad night, idk, but obviously we were too so maybe she should adjust here attitude when talking to people who's pets may not make it. Just my opinion. I'm happy to report that after a couple of sleepless nights on my part our puppy is doing very well. I would not hesitate to use them again if need be. Thank you to all the staff that took such good care of Bon Scott. Read Less

My roommate noticed a laceration on my cat while I was out of state. This vet was very understanding and not only allowed me to pay over the phone, but also kept me up to date on everything that was going on. After my cat got sedated and got stitches, I noticed she was acting funny. I called the vet and they were so helpful and offered to take a look at her again for free. I know I probably annoyed them with my phone calls, but they were so sweet and helpful and really went above and beyond what I expected. Read Less

Pros: This place is amazing and 24/7! Easy to get to from just about anywhere too. All of the staff is kind, caring, efficient and very thorough. you can tell they really love what they do. They can do almost everything right then in the hospital just like a regular ER. The wait time to be seen is very short compared to the human side; I came in on a very busy night, they told me they didn't have any exam rooms open, but triaged my pet and the others that came in after me right in the lobby, some gotten taken back right then, others that weren't bad waited. They did blood work, x-rays and surgery all within the same night on my pup. The building is small, but well kept. very clean and in order, the staff all worked together like a well oiled machine, but talked like a tight knit family. I enjoyed the fact that everything was pet related in this place, but not the tacky kiddish stuff you see in some vet places. everyone from the reception to the nurse and the doctor that I spoke with kept me well informed and took the time to answer all my questions, being sure to explain everything and "dumb" the more technical stuff down for me when I didn't understand something. They offered a couple of different payment plans to help me pay for the surgery as well. this brings me to the cons. Cons: Price, this seems to be the main theme in most bad reviews that I read, everything is due upfront; that means the exam, all the diagnostics, treatment, surgery and hospitalization my pup received had to be payed before they could do very much. I checked with other vet ERs that I found online and they all seem to do the same thing, I guess they all got burned one too many times? My pups emergency was pricey; just like when I took my kid to the ER only human side has insurance that pays some of it, and from what I've found online there aren't many if any insurance company for pets. that being said they did work with me on the bill and saved my pups life In the end it was all about saving my pup and getting help when my vet was closed, because like my kid, my dog only has an emergency when its inconvenient. These people are great and you can tell they really care and want to help everything that comes into the building in anyway they can. Read Less

I had never been to this clinic before. They got us in quickly. The bill was very reasonable, especially considering it was a Sunday. My chihuahua can be quite a handful and bites and very nervous around strangers. The staff was so wonderful with her! They checked her out and said there was nothing life threatening, which is what I was concerned about. They were very patient with my dog and very accommodating. Thank you! Read Less

It's reassuring to have a clinic open 24 hours near us. They do a wonderful job of taking care of the pets and are amazing help in the community. We appreciate the doctors and staff and their dedication to helping our animals when they are sick.Read Less

I took my sick little cat in. It was dehydrated and had diarrhea . I told the receptionist who was a dunderhead, the nurse who was on drugs and the doctor. The nurse came in stumbling in and couldn't find the cats orifice to stick the thermometer in and said oh forget get it and stumbled out of the room. The doc came in and i told him what was wrong and he advised some medicine. I paid and waited 20 min for the damn medicine. The nurse was mixing it up and said she marked the syringe with a line, so fill it up there, which was 1.7 ml and my cat weighs 7 pounds. after two days i noticed there was not going to be enough medicine, so i checked the ml and the bottle said .7ml and she marked 1.7 ml. so i put in .7m in syringe to give to the little cat. it has lost 1 pd so far. mama called the doc up and was told he was going to get a cussing from the dunderhead receptionist, but he was shocked when a sensible, smart woman wanted to know what was going on. Then mama called again and the nurse who was druggy was cognizant this time and said she would give a new bottle just bring back the old one and the syringe. Well I have been to four Veterinarians in this damn town and everyone of them are fking Quacks. All they think about is the money. I got the first cat out of a shelter, petco, and it was sick. turned out it had a staff infection from the fricking doc who performed the neuter on the cat so it was doomed. took it to Rose Rock and they punctured it's bladder and said, oh it doesn't hurt, the hell it didn't. So i took sparky back again after two weeks of pills, they punctured his bladder again, and said he still had some bacteria. I told the bytch that if he couldn't get rid of this staff infection he would have to be put to sleep, this torture was too much on me and my cat and it was not a good life style for him. I had gotten him up to 12 pds and had him for 14 months with him going to the doc every month. Well when i said to put him to sleep she hesitated, like maybe she had lied, anyway as I cried she put him to sleep. If she lied and was trying to get more money out of me, then she killed an innocent cat. The fking vets only want money. I think they prolong the suffering for more money. what happened to compassion and caring..oh no it is money, money, money. Well i have found a vet not in town and they are good. I don't know if this new cat will live either, the one i took to the emergency vet, but i will not get another cat or dog from a shelter. I think they make them sick and are in cahoots with the docs to make money. I think they make them sick and keep them sick. the stupid fks. So fk this stupid money grubbing town and bless the poor animals that fall into these lowlife hands. Read Less

Oct 11th, my cat got stuck in a cabinet. When I got him out, he went and put his head to my mom's care tire. Picking him up, he started to jerk and "paddle" as I was later told. His head was twisted to the side. It was Sunday and this place the closest we could reach that was open.A week before, I gave him ear mite meds. I explained it had been a week since the meds were put into his ear, and how we found him, how he had to have gotten there, which was falling though the back of the cabinet, since we always locked the doors to it. They told me off the bat, without really looking at him, that his mini comas and "paddling" were my fault because of the meds I used on him, barely checking him for other wounds he might of gotten from getting stuck. Then they told us that since the meds were the cause we would of seen the signs before he got stuck. He never showed anything. They then told us to leave him so they could wash his ears out and watch for any signs of getting better. I was getting worried and scared for him, so I kept calling every couple of hours in the night. They told me there was no change, he was the same as when I brought him in, I begged them that since there was no change, that it meant the meds weren't the cause and to help my kitty, I would of gone up there to be with him and to take him anywhere else if I needed to, I told them, begged them. They told me there was nothing to do, that they couldn't tell me more till the doctor comes on at 8 am. The next day on the 12th, the doctor called to tell me that he wasn't getting better and I had to put him down, there was nothing I could do, I told him to leave my cat alone, that I wanted to be there for it. He then told me that during the night, my cat couldn't keep up his body heat and therefore had to be placed with heaters. I called all night!! ALL NIGHT!!! They never once told me of that! Then I begged him if there was more to do, if I could take him somewhere else for a second look, he told me I could, but he already had a second look, since there WAS A DOCTOR ALL NIGHT! If there was a Doctor all night there, then why was I told, "We can't say or do nothing else, till the doctor comes ON SHIFT AT 8AM"?!?! That says there was no doctor at night!! He didn't have a second say!! I went there and I was the only person there, I was let in to see my cat and I stayed by his side. His ears flicked at my voice, my nicknames to him. His head was no longer twisted about, he had his tongue out at times, he still paddled, but he was showing signs. I called for the doctor and nurses, the doctor was in the same room as me, yet I was ingored. I kept trying to tell them, I put pressure on his spine after seeing how touching there eased his paddles and calmed him, they didn't answer my calls. I sat there begging for help, looking to my cat who looked in such pain. I finally gave up, as I held him, dad told me, that he wouldn't of felt a thing, that his eyes would shut and he'd sleep, but his eyes jerked open and same with his mouth, he was frozen with a face full of pain before they got him with a second shot. I've seen other cats put down, I never saw them get two shots before, and with some blue color to it. After he was gone, the doctor finally came to me, telling me that I did have options. They never gave me the option, never helped me to try and take him out of their place, they left me alone with my cat when I could see was in pain, forcing me to break down and end his life to "help him". I was offered his body, or his ashes, then his ashes to be spread by someone else, "A group" or by myself, I asked to know where they threw the ashes, and they told me, "It's not our place to say where since we don;t know." I asked for his ashes for myself.Mom got called on the 16th, that his ashes were there. Yet when I called on the 18th, in the morning to confirm, they told me "We'll call you when his ashes come in.". When mom told me, I called them back later that day, and their words then were, "Sure I see him here.". Please, don't take your pet to this place. Read Less

I wouldn't give any stars if that were possible! I brought my 2 month old puppy here after he had a seizure, had him tested for parvo, which came up negative, he got worse and 2 days later we brought him back and he tested positive for parvo! We waited hours for treatment, while staff was sitting in the office doing some online shopping and just chatting away. My baby was in obvious pain, but alert and willing to get up and walk a little. Finally the nurse comes in and gives him fluids and shots and tells us he's good to go. $230 for the worst service ever. 30 minutes later, my baby became unresponsive and they told me to bring him back in. They took him back and said he wouldn't make it and told me the only choice was to euthanize and that he(the vet) would get me a "quote". A quote on my dogs life! Are you kidding me! I was told I couldn't take him home to bury him, although I was told I would Be able to, and that I could sit with him while it was done, then I was told I couldn't. I was charged another $100+ for them to euthanize, after they just charged $230+ for their "services" 30 minutes before! The vet on duty was so rude, and didn't care about me or my fur baby. He just was there for the money and it was very clear! I will never recommend this vet and I believe with all my heart this vet should be shut down and the "doctor" on duty that day shouldn't be allowed to practice vet medicine anymore! I can't even stress how mad I am about what happened here! They've continued to ignore my complaint with the BBB. Read Less

I cannot speak for the experience of the other reviewers, but I for one am grateful that the staff at this place were available in my dog's and my time of need. My dog's health had been going downhill for years (arthritis, pain, trouble ambulating, heart problems, etc...). Despite trying various treatments with our regular vet, his health took a more rapid descent in the last 8 months or do.  Some palliative measures gave him and I a few extra months together which I will always be grateful for. Still, I knew the "time" was approaching. Then this Sunday I was awoken from my sleep at 5:00 a.m. by Max yelping in pain. Giving him double his dose of  arthritis meds didn't help at all. Being a Sunday, my vet was closed but their voicemail message referred emergencies to this place. So I called and brought him in. I knew he wouldn't be coming home with me.  I knew it was time and they confirmed I had done everything I could for him. They were so kind to me and Max. No matter how many pets one goes through this with, this never gets easier. They let me stay with him as he was euthanized. I petted his head and told him how much I loved him over and over. They helped me arrange his cremation and pick out the container for his cremains as well as the plaque. Yes, it was twice the cost it would have cost at my regular vet, but that's emergency care costs for you. I'm grateful Max didn't have to suffer another 24 hours until my regular vet was available on Monday and that they were so compassionate to me and my dog. Read Less

This place is a joke. I brought my dog here and they didn't even attempt to do anything to save him. This place offers subpar service, lacks professionalism, knowledge, and empathy. They are in business for money and money only. Not helping our animals. I lost my dog because of their inability to provide substantial care and I wouldn't recommend anyone ever bring their pet here. Read Less

Up until this week I would have given a different rating; but Wed night was not good service. The middle-aged blond vet was not any good. Wasted my $68. She must have said "I dont know" at least 5 times. I took my dog in bc she had obviously been bitten by somethine, her face was swollen and she had the most horrible cough and wasnt feeling well at all. All the other times I have been here, after the initial consultation with a tech, the vet has always come in to visit with me and to ask me questions and to hear my side of happened and why I am here. This time, after the tech took the info, she took my dog into a room where I could not go saying the vet wanted to see the dog now. After about 25-30 min, with no one coming back to speak to me, the vet finally came in and said "tell me why you are here." I asked how my dog was and had she examined her? Yes I was told and she is fine. Fine--did you see her face and her her cough? Yes but I dont know the dog so I dont know anything yet. So I told her. She got my dog, said she cant tell about swelling, could look like that; I said I know it. Nothing but saying I just dont know. No--we can take a blood test to see if any venom in the blood or anything. I took my dog home after learning her lungs sounded fine and her heart sounded good. Later that night, my dog was sick-throwing up and very restless, guess the venom or whatever was traveling thru her system, no thanks to the vet who could have given me something, anything to look for or tested for something. Before I have been satisfied with their service, their attitude and their diagnosis/prognosis and choices but this woman--she was stressed and uncaring. It costs a lot of money to go here, they should have people who want to be there and have the correct creds and attitude to be there. Read Less

The staff and Dr.'s are the best! Our dog Jasper was brutally attacked by 2 other dogs was in critical condition and in shock, as were we. They treated him and us with compassion, respect, and rapidly. They worked with us financially as well. They save his life and our sanity. THANK YOU SO MUCH FOR ALL OF YOU AND WHAT YOU DID!!! Today our cat Rufus was critically ill with urinary obstruction, Again they got him in right away, and saved his life! I am so pleased with the way he and I were treated. Dr Wells and Nana are the best! I highly recommend this center if your beloved pet is injured or ill, they will do what they can, and if not they are honest, fair, and compassionate in helping you through a tough time. I love this place! Again THANK YOU ANIMAL ER CENTER and staff, you are the best of the best! Read Less

EXPENSIVE. $180 for exam, 2 shots, and 4 days of pills. Was trying to keep dog overnight and do the same thing but charge $600. Staff was rude, especially the girl at the desk. Was pouring, door only opened outward, had a sick dog in my arms and she wouldnt get off her rear to open it. Vet tech came into room, set his paoerwork down behind a puppy with explosive bloody diarrhea, and gave me a nasty look when I tried to warn him. They also have a policy that they are the only ones allowed to handle your pet, but what about when you have a scared puppy you are trying to calm down forTHEIR safety...Will not return... Read Less

Nothing more stressful than having to take a member of your family to the vet emergently, only to find your vet closed! The animal emergency center was the best option. They provided great care when we brought our 15 year old puppy in after getting clipped by a car. Truly appreciated their openness. As far as the cost of everything, they provided an estimate as well as options. Lucky for us our baby girl was fine and would only be sore!!! They provided great care at a fair price! Read Less