Banfield Pet Hospital

My poor dog started to swell in the stomach area, she almost doubled in size over several weeks. We took her in and and she and us were treated very well. We have her on the plan they have for regular checkups and such. When we took her in the lady up front took us straight back and let us stay in the room while the Dr. examined her. After the exam we found out she has a swollen heart and lots of excess water in her body, i expected the exam lab tests and medicine was going to cost a fortune and was so excited to see the plan we had her on saved us a lot of $$$. Thanks to the people at this hospital for taking us right in and treating our dog like she was #1. Read Less

Let me start by saying not all Banfield's are created equally. We have been loyal banfield patients for multiple years.. We recently moved from South OKC to North OKC and tried to switch to this location- What.A.Mistake. The entire visit was a cluster to say the least. We had a 7:45am drop off time and were rushed to get them checked in and cut short on our questions. We were called at 1pm and told we could pick up our dogs at 330pm. 330 PM rolls around and the dogs aren't ready... okay, thats fine we can wait. 25 minutes later they bring one of the dogs out-with no collar and no leash. Fast forward another 20 minutes and our second dog is brought out. I ask if a skin scrape was performed and what the results were (This was the main reason I made the appointment!) and I was informed that no skin scrape was done...and the vet decided my dogs skin condition (that we have been dealing with his entire life) was "resolved". I had to ask the aid multiple times to do the skin scrape, and she kept insisting it wasn't necessary.. I know they deal with dogs and this is their job.. But this is my dog and we have been around this block a time or two. If he doesn't have his medication his hair falls out.. The Vet would have known that if she would have looked at the patient notes from the last 20 or so vet visits we have had at our previous Banfield. All in all I vote to go anywhere but here. Their customer service is terrible, no one communicates, and their "bedside manner" is nonexistent. I am not one to complain- But when it comes to my dogs and the amount of money we actually put into taking care of them- I expect nothing less than the best care possible.. and maybe a vet that comes out and actually speaks to you... Would you go to the doctors office and let the front desk secretary diagnose and treat you? Don't waste your time or money on this location! Looks like we will be making the 40 minute drive south to the Banfield on I-240 from here on out! Dr. Canida, Kayla and the rest of the crew are AMAZING! Read Less

Let me start by saying not all Banfield's are created equally. We have been loyal banfield patients for multiple years and have had great care! We recently moved from South OKC to North OKC and tried to switch to this location- What.A.Mistake.The entire visit was a cluster to say the least. We had a 7:45am drop off time and were rushed to get them checked in and cut short on our questions. We were called at 1pm  and told we could pick up our dogs at 330pm. 330 PM rolls around and the dogs aren't ready... okay, thats fine we can wait. 25 minutes later they bring one of the dogs out-with no collar and no leash. Fast forward another 20 minutes and our second dog is brought out. I ask if a skin scrape was performed and what the results were (This was the main reason I made the appointment! Not only did I tell this to the girl on the phone when we called and had our records transferred and made the appointment.. We also asked about it at the drop off) and I was informed that no skin scrape was done...and the vet decided my dogs skin condition (that we have been dealing with his entire life) was "resolved". I had to ask the aid multiple times to do the skin scrape, and she kept insisting it wasn't necessary.. I know they deal with dogs and this is their job.. But this is my dog and we have been around this block a time or two. If he doesn't have his medication his hair falls out...The Vet would have known that if she would have looked at the patient notes from the last ohhh over a dozen or so vet visits we have had at our previous Banfield. All in all I vote to go anywhere but here. Their customer service is terrible, no one communicates, and their "bedside manner" is nonexistent. I am not one to complain- But when it comes to my dogs and the amount of money we actually put into taking care of them- I expect nothing less than the best care possible.. and maybe a vet that comes out and actually speaks to you... Would you go to the doctors office and let the front desk secretary diagnose and treat you? Don't waste your time or money on this location!Looks like we will be making the 40 minute drive south to the Banfield on I-240 from here on out! Dr. Canida, Kayla and the rest of the crew are AMAZING! This location could learn a thing or two from them. Read Less

Had a small problem with puppy and took her in to this hospital. Overall the staff was friendly and the Doctor was helpful. After talking to the Manager (Lisa was her name) I was really impressed with her being so helpful and going out of her way to make sure my puppy and I were happy. I purchased a plan from her for my dog (had no intention of buying a plan), Really because she was just so helpful and friendly. Attitude goes along way with me and I believe this place really cares for the animals and the owners of the animals. Read Less

This place has become my new Vet home! I just have had wonderful experience with the vet staff. I have worked with Dr. Barker and Vet Tech Ginger and both were just amazing! Dr. Barker was very sweet to my little Pistol when she did the exam. She was very alert to him not feeling good and wanted to make sure he felt great before he went home. She performed a few test and came back with a couple different options. I felt like Dr. Barker gave me so many options and never made me stretch my budget or felt pressured. I have been back for a follow up appointment and everything was so great then too. I am so glad I have found a vet I can trust, that gives you options, cares for you fur baby just as much as you do, and best of all doesn't try to get tons of money out of you!! I highly suggest Dr. Barker and Banfield Pet Hospital!! Read Less

I got a NEW puppy a few months ago! He's an English Bulldog and the first dog I've had in years, although, I have owned many dogs through the years. I mention all this to establish that this is not my first experience with pet's and vet's. Banfield was recommended to me by a co-worker who was a first time owner of a new puppy. They were close to where I lived which made them if nothing else a convenient choice for vet services. What I look for in a vet is...1) A vet that I like and who likes dogs and particularly my dog2) A vet that is knowledgable and competent3) A vet that will consul me in the raising of my pet and knows the peculiarities of the breed of animal I have.4) Friendly and knowledgable support staffWhat Banfield has is a friendly and knowledgable support staff. That's all I could ever count on as I saw a different vet on almost every visit. Being a corporate vet service, there was no one, or group of vets who run the service. Instead it was like going to a Super Cuts hair salon. Ya get whoever is in at the time, and who didn't quit since the last time you were there. Also, because it is a corporate vet service, fees for services are down the line. Reminded me of going to the hospital and finding out that they charge you $5.00 for an aspirin. At Banfield any service, no matter how small, you will be charged for. Where another vet (like my new vet) would look over your pet on a visit and clip his/her nails and clean there ears, etc during the course of the visit, at no extra charge, at Banfield this is not the case. The people and even most of the vets (except for one unpleasant man I had to deal with) are not bad people. The corporate type atmosphere however does not (in my opinion) lend itself well to when you have to take your friend in to vet to have something done, or just get a checkup. There are (I found out) lot's of good vets in the area, that own their own businesses and offer very personal services and ongoing relationships with you and your pet. Seek them out and leave the corporate vet experience to others. You and your pet will be much happier. Read Less